Crashes when using the launchpad, works when clicking EverQuest2.exe

Wurm · 11-07-2014, 09:26 PM

The normal server (crushbone) launches just fine from the launchpad.

Maevianiu · 11-07-2014, 11:53 PM

Did this just start happening for you? And do you get an error message from the crash?

Wurm · 11-08-2014, 07:35 AM

I downloaded the beta yesterday so yes this just started happening to me Smile

*edit* No, no error messages.

I followed your instructions in another thread (quoted here)

Maevianiu said: ↑

“Someone else had a similar problem and it was because they had a resolution on their beta install that the monitor/video card didn't support, you might have a similar configuration problem.

Your video card if failing to swap the front and back buffers.

You can try copying the following files from your live install to your beta install folder(if they exist):
eq2.ini
eq2_recent.ini
eq2_default.ini

then repatch your beta (rerun the beta patcher).

If that doesn't work:
Go into your beta folder and look for EQ2Settings.exe
Run that
Click the "settings" tab at the top and take a look at that stuff. Make sure it looks good for your system. I might recommend setting "General Performance" to "Extreme Performance" just this one to get you in. Once in game you can adjust the settings in game back to what you would like.”

And when launching from the launchpad, the launchpad either crashed before attempting to open the beta or it opened the beta for a brief moment and then the beta crashed. So I decided to try launching the beta directly from the exe and it started up just fine.

I'll PM you my DXDiag_32 in a bit.

Wurm · 11-08-2014, 08:27 AM

Just thought the devs would like to know Smile

Shmogre · 11-08-2014, 01:14 PM

One thing to check, Wurm: make sure you aren't selecting a toon in the Launcher (just click "Play", then choose your toon in Character Select). Beta server doesn't like you telling it what toon you want before it loads. :^)

Wurm · 11-08-2014, 01:34 PM

Not selecting any toons in the launchpad Smile

but it crashes everytime. Using the exe works just fine though.

Shmogre · 11-08-2014, 05:15 PM

Bummer...was hoping it was an easy one. Did you copy the D3D[blah] files over to your beta directory? This is my last suggestion, sadly...if this isn't the trouble, I'll have to cede the floor to more capable folks.

[I posted a quick 'how to' for Test a while back about it...just replace "TestServer" with "BetaServer", of course :^) ]

Wurm · 11-08-2014, 06:52 PM

If it was a Direct X problem it wouldn't start at all, it runs fine on max settings and other than the crash when zoning into the new area bug (which has happened a total of 2 times since I started beta) I haven't had any issues at all.

11-08-2014, 07:35 AM	#3
Wurm Well-Known Member Join Date: Jan 1970 Posts: 0	I downloaded the beta yesterday so yes this just started happening to me edit No, no error messages. I followed your instructions in another thread (quoted here) Maevianiu said: ↑ “Someone else had a similar problem and it was because they had a resolution on their beta install that the monitor/video card didn't support, you might have a similar configuration problem. Your video card if failing to swap the front and back buffers. You can try copying the following files from your live install to your beta install folder(if they exist): eq2.ini eq2_recent.ini eq2_default.ini then repatch your beta (rerun the beta patcher). If that doesn't work: Go into your beta folder and look for EQ2Settings.exe Run that Click the "settings" tab at the top and take a look at that stuff. Make sure it looks good for your system. I might recommend setting "General Performance" to "Extreme Performance" just this one to get you in. Once in game you can adjust the settings in game back to what you would like.” And when launching from the launchpad, the launchpad either crashed before attempting to open the beta or it opened the beta for a brief moment and then the beta crashed. So I decided to try launching the beta directly from the exe and it started up just fine. I'll PM you my DXDiag_32 in a bit.

11-08-2014, 01:34 PM	#6
Wurm Well-Known Member Join Date: Jan 1970 Posts: 0	Not selecting any toons in the launchpad but it crashes everytime. Using the exe works just fine though.

11-07-2014, 09:26 PM	#1
Wurm Well-Known Member Join Date: Jan 1970 Posts: 0	The normal server (crushbone) launches just fine from the launchpad.

11-07-2014, 11:53 PM	#2
Maevianiu Developer Join Date: Jan 1970 Posts: 0	Did this just start happening for you? And do you get an error message from the crash?

11-08-2014, 08:27 AM	#4
Wurm Well-Known Member Join Date: Jan 1970 Posts: 0	Just thought the devs would like to know

11-08-2014, 01:14 PM	#5
Shmogre Active Member Join Date: Jan 1970 Posts: 0	One thing to check, Wurm: make sure you aren't selecting a toon in the Launcher (just click "Play", then choose your toon in Character Select). Beta server doesn't like you telling it what toon you want before it loads. :^)

11-08-2014, 05:15 PM	#7
Shmogre Active Member Join Date: Jan 1970 Posts: 0	Bummer...was hoping it was an easy one. Did you copy the D3D[blah] files over to your beta directory? This is my last suggestion, sadly...if this isn't the trouble, I'll have to cede the floor to more capable folks. [I posted a quick 'how to' for Test a while back about it...just replace "TestServer" with "BetaServer", of course :^) ]

11-08-2014, 06:52 PM	#8
Wurm Well-Known Member Join Date: Jan 1970 Posts: 0	If it was a Direct X problem it wouldn't start at all, it runs fine on max settings and other than the crash when zoning into the new area bug (which has happened a total of 2 times since I started beta) I haven't had any issues at all.