Crashing to character select when changing zones

boopig · 08-08-2012, 03:36 AM

never had this problem before until two days ago but everytime I try to leave my house the game goes to the character select screen, also it is extremely slow maybe 30 sec at least when i click on my tradeskill apprentice/postbox/broker noticeboard, before anything happens. Not sure if its a SOE thing or my computer, but my husband is having the same problem on a seperate PC. Any help would be most appreciated.

Cynicisim · 08-10-2012, 01:18 PM

I have this same problem about 35% of the time. If I quickly hit enter I can get back in but if I am too slow I have to wait until my toon is out of the game.

I thought there was another thread about this but cannot find it. Anyone know a fix would be great.

TSR-AlexS · 08-10-2012, 04:09 PM

boopig wrote:

never had this problem before until two days ago but everytime I try to leave my house the game goes to the character select screen, also it is extremely slow maybe 30 sec at least when i click on my tradeskill apprentice/postbox/broker noticeboard, before anything happens. Not sure if its a SOE thing or my computer, but my husband is having the same problem on a seperate PC. Any help would be most appreciated.

Hello Boopig! It's hard to determine whether the problem is on the server side or the system side so you might want to submit a support ticket to our technical support team so we can troubleshoot the issue.

boopig · 08-12-2012, 09:12 AM

thanks for all the help given on this problem. just found out that Sky upgraded the firmware on their routers just when our problem started. just rumaged around in the loft, found our old Sky router, plugged it in and problem solved!!!. Cant believe its taken me a week to find this out lol. Hope this helps anyone using Sky.

TSR-AlexS · 09-02-2012, 02:51 PM

boopig wrote:

thanks for all the help given on this problem. just found out that Sky upgraded the firmware on their routers just when our problem started. just rumaged around in the loft, found our old Sky router, plugged it in and problem solved!!!. Cant believe its taken me a week to find this out lol. Hope this helps anyone using Sky.

Boopig, sorry for the late response. I'm glad you were able to resolve your character crash issue. Please let us know if you have any more issues.

08-10-2012, 04:09 PM	#3
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	boopig wrote: never had this problem before until two days ago but everytime I try to leave my house the game goes to the character select screen, also it is extremely slow maybe 30 sec at least when i click on my tradeskill apprentice/postbox/broker noticeboard, before anything happens. Not sure if its a SOE thing or my computer, but my husband is having the same problem on a seperate PC. Any help would be most appreciated. Hello Boopig! It's hard to determine whether the problem is on the server side or the system side so you might want to submit a support ticket to our technical support team so we can troubleshoot the issue. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-02-2012, 02:51 PM	#5
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	boopig wrote: thanks for all the help given on this problem. just found out that Sky upgraded the firmware on their routers just when our problem started. just rumaged around in the loft, found our old Sky router, plugged it in and problem solved!!!. Cant believe its taken me a week to find this out lol. Hope this helps anyone using Sky. Boopig, sorry for the late response. I'm glad you were able to resolve your character crash issue. Please let us know if you have any more issues. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-08-2012, 03:36 AM	#1
boopig Loremaster Join Date: Oct 2008 Posts: 2	never had this problem before until two days ago but everytime I try to leave my house the game goes to the character select screen, also it is extremely slow maybe 30 sec at least when i click on my tradeskill apprentice/postbox/broker noticeboard, before anything happens. Not sure if its a SOE thing or my computer, but my husband is having the same problem on a seperate PC. Any help would be most appreciated.

08-10-2012, 01:18 PM	#2
Cynicisim Server: Nagafen Guild: Tyranny Rank: Leader Loremaster Join Date: Aug 2007 Posts: 116	I have this same problem about 35% of the time. If I quickly hit enter I can get back in but if I am too slow I have to wait until my toon is out of the game. I thought there was another thread about this but cannot find it. Anyone know a fix would be great.

08-12-2012, 09:12 AM	#4
boopig Loremaster Join Date: Oct 2008 Posts: 2	thanks for all the help given on this problem. just found out that Sky upgraded the firmware on their routers just when our problem started. just rumaged around in the loft, found our old Sky router, plugged it in and problem solved!!!. Cant believe its taken me a week to find this out lol. Hope this helps anyone using Sky.