why does the server status say the game is up

Solarax · 07-24-2012, 12:27 PM

but if I atempt to log into the game the servers are locked. Couldnt SoE do a little better by having their status page "ACCURATELY" reflect the info we want it to

DarkelfOften · 07-24-2012, 12:29 PM

Perhaps its a hopeful omen that it soon really will be up.

Solarax · 07-24-2012, 12:34 PM

well its not the downtime itself that is annoying. its the fact that the status pages are not correct and do not take into account the servers being locked or the status of the login server .

those are the things that are most annoying for myself and some others I know

Deago · 07-24-2012, 12:34 PM

Simply: Up-Down is a status. Locked-Unlocked is another status. So in truth they are 'up' just 'locked.'

Frijoles · 07-24-2012, 12:39 PM

Checking the server status page during a lengthy, planned downtime can be an exercise in frustration because most of us know that the 'server status' page page has lied to us in the past.

I suspect that during updates like this one, members of the dev team go in and double-check what they've done/are doing, incrementally, and it's during these exercises that we see the servers 'up' - although they aren't yet ready for us to log in.

I could be wrong, but it's plausable enough to satisfy my impatience. =P

Solarax · 07-24-2012, 12:40 PM

Deago:

we are not questioning weather its a type of status. but the majority of us when we look at the status page would like to know if we are able to log into the game not see that the game is up only to try and log in and be told the game is locked.

Deago · 07-24-2012, 12:45 PM

Soulskar@Splitpaw wrote:

Deago:
we are not questioning weather its a type of status. but the majority of us when we look at the status page would like to know if we are able to log into the game not see that the game is up only to try and log in and be told the game is locked.

I understand. Would help if they put more information on server status.

Kapath · 07-24-2012, 12:47 PM

Yes for I to, am pestered by this. For those of us who are trying to skip work and risk it all to check out the sweet sweet GU64 this is really unnerving. Hoping to get some sort of confirmation on this page so I can plan my departure accordingly SMILEY

Solarax · 07-24-2012, 12:57 PM

I know it would not fix the problem but they could code the page to do a check against the " PUBLIC" login server to verify ability to log in or even add it as its own status

Jalu · 07-24-2012, 12:58 PM

SOE DEVS, use the SERVER STATUS PAGE!! Its there for a reason!!!

Seidhkona · 07-24-2012, 01:02 PM

It might be good to, I dunno, refer to the server downtime announcement for updates?

Dexella said:

Update: The server downtime is going to be longer than originally anticipated.

I will update you again when I have more news.

Thanks ~ Dexella

*Dexella* Community Relations Manager

BeeJay · 07-24-2012, 01:04 PM

Alel@Permafrost wrote:

SOE DEVS, use the SERVER STATUS PAGE!! Its there for a reason!!!

Been asking for this since 2004 ! Fact is the only time the server status page is accurate is when the servers are up, unlocked and people are logged in.

Not holding my breath waiting for this to change

Jalu · 07-24-2012, 01:11 PM

Sigrdrifa@Lucan DLere wrote:

It might be good to, I dunno, refer to the server downtime announcement for updates?
Dexella said:
Update: The server downtime is going to be longer than originally anticipated.
I will update you again when I have more news.
Thanks ~ Dexella
*Dexella* Community Relations Manager

Of course this was going to happen... Its SOE.

Dexella · 07-24-2012, 01:27 PM

Hi Everyone,

We are aware of the issue with the server status page across all our games; this is not specific to EQII. We are looking into it.

In the meantime, I will be posting any news or updates about the server downtime this morning in our Official News and Announcements thread: http://forums.station.sony.com/eq2/...topic_id=520462.

Thanks!

~Dexella

hexalobular · 07-24-2012, 01:27 PM

So, does the character select screen accurately reflect the current status or do you have to restart the launcher to be sure?

Or click "Play", I suppose that would give you a pretty good indication.

Deathlocke · 07-24-2012, 01:59 PM

Alel@Permafrost wrote:

Sigrdrifa@Lucan DLere wrote:
It might be good to, I dunno, refer to the server downtime announcement for updates?
Dexella said:
Update: The server downtime is going to be longer than originally anticipated.
I will update you again when I have more news.
Thanks ~ Dexella
*Dexella* Community Relations Manager
Of course this was going to happen... Its SOE.

Yes because only SOE has ever went over the estimated time for a game update/patch. Comments like this are stupid and it doesn't make you "cool" to say it.

Also, you should have gone with "Working as intended." for the server status page problems.

Lizabethan · 07-24-2012, 02:04 PM

Yes, the character select screen should be accurate. The red text says it all! SMILEY

On a related note, I'm very impressed with Dexella's level of communication so far.

Jalu · 07-24-2012, 02:09 PM

Deathlocke@Oasis wrote:

Alel@Permafrost wrote:
Sigrdrifa@Lucan DLere wrote:
It might be good to, I dunno, refer to the server downtime announcement for updates?
Dexella said:
Update: The server downtime is going to be longer than originally anticipated.
I will update you again when I have more news.
Thanks ~ Dexella
*Dexella* Community Relations Manager
Of course this was going to happen... Its SOE.
Yes because only SOE has ever went over the estimated time for a game update/patch. Comments like this are stupid and it doesn't make you "cool" to say it.
Also, you should have gone with "Working as intended." for the server status page problems.

LOL, meant to be "COOL". Just stating a fact, they always under estimate, better to just put that the servers will be down until further notice or over estitmate and put down 6 hours...

hoosierdaddy · 07-24-2012, 02:13 PM

Lizabethan wrote:

Yes, the character select screen should be accurate. The red text says it all!
On a related note, I'm very impressed with Dexella's level of communication so far.

^This (and I agree).

If you stay on the character select screen, it will automatically change from "Locked" to "Live" once servers are back up.

Also happy with the updates from customer relations.

And finally: to the guy who was talking about taking a day off of work, I can see by your join date that you're relatively new to EQ2. Protip: Always expect delays on the day of a major update. Then when/if the servers come back up early/on time, you'll be pleasantly surprised. But never, ever schedule your life around the time SOE (or any other game developer) estimates it will take to perform an update.

Deathlocke · 07-24-2012, 02:17 PM

Alel@Permafrost wrote:

Deathlocke@Oasis wrote:
Alel@Permafrost wrote:
Sigrdrifa@Lucan DLere wrote:
It might be good to, I dunno, refer to the server downtime announcement for updates?
Dexella said:
Update: The server downtime is going to be longer than originally anticipated.
I will update you again when I have more news.
Thanks ~ Dexella
*Dexella* Community Relations Manager
Of course this was going to happen... Its SOE.
Yes because only SOE has ever went over the estimated time for a game update/patch. Comments like this are stupid and it doesn't make you "cool" to say it.
Also, you should have gone with "Working as intended." for the server status page problems.
LOL, meant to be "COOL". Just stating a fact, they always under estimate, better to just put that the servers will be down until further notice or over estitmate and put down 6 hours...

SMILEY

They can't really win with estimates. If they put it will be down for 6 hours and they are finished in 3, people would complain that "omg the servers came up early and now I've missed getting the same start as everyone else." If they put it will be done in 3 hours and it takes longer....."omg it's been an hour since servers were supposed to come back up, you suck for taking so long."

I like your suggestion of just saying they will be down until further notice. I'm perfectly okay with that.

Maybe it should be something like "All servers are coming down for game update. They will be available some time in the future. We will let you know when they do come back up. Thanks, SOE."

Jalu · 07-24-2012, 02:17 PM

And "Working as intended" = COOL, Next time I will use that, at least I will be COOL in your eyes.. ROFL

Brigh · 07-24-2012, 02:20 PM

It would be nice if the game didn't disconnect while sitting at the character screen, forcing you to click Exit, and restart the launcher all over again.

Nolrog · 07-24-2012, 02:21 PM

Soulskar@Splitpaw wrote:

but if I atempt to log into the game the servers are locked. Couldnt SoE do a little better by having their status page "ACCURATELY" reflect the info we want it to

The server status page does accurately reflect the status of the game worlds. They are up and going thru internal testing and QA. However, the log in server is down, but that one isn't reflected on the page.

Alenna · 07-24-2012, 02:22 PM

Frijoles@Oasis wrote:

Checking the server status page during a lengthy, planned downtime can be an exercise in frustration because most of us know that the 'server status' page page has lied to us in the past.
I suspect that during updates like this one, members of the dev team go in and double-check what they've done/are doing, incrementally, and it's during these exercises that we see the servers 'up' - although they aren't yet ready for us to log in.
I could be wrong, but it's plausable enough to satisfy my impatience. =P

yeah the Devs want to make sure the NPC put their pants on this morning.

Jalu · 07-24-2012, 02:28 PM

Nolrog wrote:

Soulskar@Splitpaw wrote:
but if I atempt to log into the game the servers are locked. Couldnt SoE do a little better by having their status page "ACCURATELY" reflect the info we want it to
The server status page does accurately reflect the status of the game worlds. They are up and going thru internal testing and QA. However, the log in server is down, but that one isn't reflected on the page.

The login SERVER is not down, or else you wouldn't be able to login into the Launcher and see that the servers are LOCKED.

Dexella · 07-24-2012, 02:47 PM

Hi again!

The SOE Status page should now be correct.

Also, the servers are back up! Now go play Qeynos Rises!

~Dexella

Dethdlr · 07-24-2012, 03:17 PM

Did anyone catch what the server status page said in the "time since response" column? Was it fairly recent, like within a minute or so, or did it say a few hours?

The server status page has errors in different ways sometimes and I'm just curious as to which type this one was. When it's been over 15-20 mins, the widget I wrote for EQ2Wire and other sites shows a question mark over top of the green box indicating that it's reporting as up, but I don't really trust it. But if it has an error in a specific way, that doesn't do any good.

Thanks

07-24-2012, 12:29 PM	#2
DarkelfOften Defender Join Date: Mar 2012 Posts: 158	Perhaps its a hopeful omen that it soon really will be up. __________________ MARRY A NPC! http://forums.station.sony.com/eq2/posts/list.m?topic_id=520433

07-24-2012, 12:34 PM	#4
Deago Loremaster Join Date: Jul 2008 Posts: 625	Simply: Up-Down is a status. Locked-Unlocked is another status. So in truth they are 'up' just 'locked.' __________________ Hello fellow EQ2 gamers!

07-24-2012, 12:45 PM	#7
Deago Loremaster Join Date: Jul 2008 Posts: 625	Soulskar@Splitpaw wrote: Deago: we are not questioning weather its a type of status. but the majority of us when we look at the status page would like to know if we are able to log into the game not see that the game is up only to try and log in and be told the game is locked. I understand. Would help if they put more information on server status. __________________ Hello fellow EQ2 gamers!

07-24-2012, 12:47 PM	#8
Kapath Lord Join Date: Feb 2011 Posts: 58	Yes for I to, am pestered by this. For those of us who are trying to skip work and risk it all to check out the sweet sweet GU64 this is really unnerving. Hoping to get some sort of confirmation on this page so I can plan my departure accordingly __________________ MalletMan wrote: I noticed that on the mining animation, that the pick points to the right a bit, any way to fix that?

07-24-2012, 01:02 PM	#11
Seidhkona Loremaster Join Date: Jan 2006 Posts: 4,115	It might be good to, I dunno, refer to the server downtime announcement for updates? Dexella said: Update: The server downtime is going to be longer than originally anticipated. I will update you again when I have more news. Thanks ~ Dexella Dexella Community Relations Manager __________________

07-24-2012, 12:27 PM	#1
Solarax Loremaster Join Date: Nov 2004 Posts: 487	but if I atempt to log into the game the servers are locked. Couldnt SoE do a little better by having their status page "ACCURATELY" reflect the info we want it to

07-24-2012, 12:39 PM	#5
Frijoles Server: Oasis Guild: Destined for Glory Rank: Senior Officer Loremaster Join Date: Jul 2007 Posts: 675	Checking the server status page during a lengthy, planned downtime can be an exercise in frustration because most of us know that the 'server status' page page has lied to us in the past. I suspect that during updates like this one, members of the dev team go in and double-check what they've done/are doing, incrementally, and it's during these exercises that we see the servers 'up' - although they aren't yet ready for us to log in. I could be wrong, but it's plausable enough to satisfy my impatience. =P

07-24-2012, 12:40 PM	#6
Solarax Loremaster Join Date: Nov 2004 Posts: 487	Deago: we are not questioning weather its a type of status. but the majority of us when we look at the status page would like to know if we are able to log into the game not see that the game is up only to try and log in and be told the game is locked.

07-24-2012, 12:57 PM	#9
Solarax Loremaster Join Date: Nov 2004 Posts: 487	I know it would not fix the problem but they could code the page to do a check against the " PUBLIC" login server to verify ability to log in or even add it as its own status

07-24-2012, 12:58 PM	#10
Jalu Server: Mistmoore Guild: Torment Rank: Senior Member Loremaster Join Date: May 2005 Posts: 75	SOE DEVS, use the SERVER STATUS PAGE!! Its there for a reason!!!

07-24-2012, 01:04 PM	#12
BeeJay Loremaster Join Date: Dec 2004 Posts: 203	Alel@Permafrost wrote: SOE DEVS, use the SERVER STATUS PAGE!! Its there for a reason!!! Been asking for this since 2004 ! Fact is the only time the server status page is accurate is when the servers are up, unlocked and people are logged in. Not holding my breath waiting for this to change __________________ SOE, too little too late ... your game is dead.

07-24-2012, 01:11 PM	#13
Jalu Server: Mistmoore Guild: Torment Rank: Senior Member Loremaster Join Date: May 2005 Posts: 75	Sigrdrifa@Lucan DLere wrote: It might be good to, I dunno, refer to the server downtime announcement for updates? Dexella said: Update: The server downtime is going to be longer than originally anticipated. I will update you again when I have more news. Thanks ~ Dexella Dexella Community Relations Manager Of course this was going to happen... Its SOE.

07-24-2012, 01:27 PM	#14
Dexella Community Relations Join Date: Jun 2012 Posts: 477	Hi Everyone, We are aware of the issue with the server status page across all our games; this is not specific to EQII. We are looking into it. In the meantime, I will be posting any news or updates about the server downtime this morning in our Official News and Announcements thread: http://forums.station.sony.com/eq2/...topic_id=520462. Thanks! ~Dexella __________________ Dexella Community Relations Manager

07-24-2012, 01:27 PM	#15
hexalobular Lord Join Date: Oct 2011 Posts: 180	So, does the character select screen accurately reflect the current status or do you have to restart the launcher to be sure? Or click "Play", I suppose that would give you a pretty good indication.

07-24-2012, 01:59 PM	#16
Deathlocke Server: Oasis Guild: Fabled Rank: Junior Member Loremaster Join Date: Apr 2005 Posts: 5	Alel@Permafrost wrote: Sigrdrifa@Lucan DLere wrote: It might be good to, I dunno, refer to the server downtime announcement for updates? Dexella said: Update: The server downtime is going to be longer than originally anticipated. I will update you again when I have more news. Thanks ~ Dexella Dexella Community Relations Manager Of course this was going to happen... Its SOE. Yes because only SOE has ever went over the estimated time for a game update/patch. Comments like this are stupid and it doesn't make you "cool" to say it. Also, you should have gone with "Working as intended." for the server status page problems.

07-24-2012, 02:04 PM	#17
Lizabethan Philosopher Join Date: Dec 2011 Posts: 488	Yes, the character select screen should be accurate. The red text says it all! On a related note, I'm very impressed with Dexella's level of communication so far. __________________ "The cookie jar is my favorite raid zone."

07-24-2012, 02:09 PM	#18
Jalu Server: Mistmoore Guild: Torment Rank: Senior Member Loremaster Join Date: May 2005 Posts: 75	Deathlocke@Oasis wrote: Alel@Permafrost wrote: Sigrdrifa@Lucan DLere wrote: It might be good to, I dunno, refer to the server downtime announcement for updates? Dexella said: Update: The server downtime is going to be longer than originally anticipated. I will update you again when I have more news. Thanks ~ Dexella Dexella Community Relations Manager Of course this was going to happen... Its SOE. Yes because only SOE has ever went over the estimated time for a game update/patch. Comments like this are stupid and it doesn't make you "cool" to say it. Also, you should have gone with "Working as intended." for the server status page problems. LOL, meant to be "COOL". Just stating a fact, they always under estimate, better to just put that the servers will be down until further notice or over estitmate and put down 6 hours...

07-24-2012, 02:13 PM	#19
hoosierdaddy Loremaster Join Date: Nov 2004 Posts: 302	Lizabethan wrote: Yes, the character select screen should be accurate. The red text says it all! On a related note, I'm very impressed with Dexella's level of communication so far. ^This (and I agree). If you stay on the character select screen, it will automatically change from "Locked" to "Live" once servers are back up. Also happy with the updates from customer relations. And finally: to the guy who was talking about taking a day off of work, I can see by your join date that you're relatively new to EQ2. Protip: Always expect delays on the day of a major update. Then when/if the servers come back up early/on time, you'll be pleasantly surprised. But never, ever schedule your life around the time SOE (or any other game developer) estimates it will take to perform an update. __________________ "The human race is the most stupid and unfair kind of race. A lot of the runners don't even get decent sneakers or clean drinking water. Some runners are born with a massive head start, every possible help along the way and still the referees seem to be on their side. It's not surprising a lot of people have given up competing altogether and gone to sit in the grandstand, eat junk and shout abuse. What the human race needs is a lot more streakers." -- Banksy

07-24-2012, 02:17 PM	#20
Deathlocke Server: Oasis Guild: Fabled Rank: Junior Member Loremaster Join Date: Apr 2005 Posts: 5	Alel@Permafrost wrote: Deathlocke@Oasis wrote: Alel@Permafrost wrote: Sigrdrifa@Lucan DLere wrote: It might be good to, I dunno, refer to the server downtime announcement for updates? Dexella said: Update: The server downtime is going to be longer than originally anticipated. I will update you again when I have more news. Thanks ~ Dexella Dexella Community Relations Manager Of course this was going to happen... Its SOE. Yes because only SOE has ever went over the estimated time for a game update/patch. Comments like this are stupid and it doesn't make you "cool" to say it. Also, you should have gone with "Working as intended." for the server status page problems. LOL, meant to be "COOL". Just stating a fact, they always under estimate, better to just put that the servers will be down until further notice or over estitmate and put down 6 hours... They can't really win with estimates. If they put it will be down for 6 hours and they are finished in 3, people would complain that "omg the servers came up early and now I've missed getting the same start as everyone else." If they put it will be done in 3 hours and it takes longer....."omg it's been an hour since servers were supposed to come back up, you suck for taking so long." I like your suggestion of just saying they will be down until further notice. I'm perfectly okay with that. Maybe it should be something like "All servers are coming down for game update. They will be available some time in the future. We will let you know when they do come back up. Thanks, SOE."

07-24-2012, 02:20 PM	#22
Brigh Loremaster Join Date: Nov 2004 Posts: 3,159	It would be nice if the game didn't disconnect while sitting at the character screen, forcing you to click Exit, and restart the launcher all over again. __________________ Anything you can achieve through hard work, you can also just buy. -Stephen Colbert CoD3 double XP Rank Up promotion lesson for kids

07-24-2012, 02:21 PM	#23
Nolrog Loremaster Join Date: Dec 2004 Posts: 487	Soulskar@Splitpaw wrote: but if I atempt to log into the game the servers are locked. Couldnt SoE do a little better by having their status page "ACCURATELY" reflect the info we want it to The server status page does accurately reflect the status of the game worlds. They are up and going thru internal testing and QA. However, the log in server is down, but that one isn't reflected on the page.

07-24-2012, 02:22 PM	#24
Alenna Server: Guk Guild: Defenders of the Light Rank: Count Loremaster Join Date: Feb 2008 Posts: 1,938	Frijoles@Oasis wrote: Checking the server status page during a lengthy, planned downtime can be an exercise in frustration because most of us know that the 'server status' page page has lied to us in the past. I suspect that during updates like this one, members of the dev team go in and double-check what they've done/are doing, incrementally, and it's during these exercises that we see the servers 'up' - although they aren't yet ready for us to log in. I could be wrong, but it's plausable enough to satisfy my impatience. =P yeah the Devs want to make sure the NPC put their pants on this morning. __________________

07-24-2012, 02:28 PM	#25
Jalu Server: Mistmoore Guild: Torment Rank: Senior Member Loremaster Join Date: May 2005 Posts: 75	Nolrog wrote: Soulskar@Splitpaw wrote: but if I atempt to log into the game the servers are locked. Couldnt SoE do a little better by having their status page "ACCURATELY" reflect the info we want it to The server status page does accurately reflect the status of the game worlds. They are up and going thru internal testing and QA. However, the log in server is down, but that one isn't reflected on the page. The login SERVER is not down, or else you wouldn't be able to login into the Launcher and see that the servers are LOCKED.

07-24-2012, 02:47 PM	#26
Dexella Community Relations Join Date: Jun 2012 Posts: 477	Hi again! The SOE Status page should now be correct. Also, the servers are back up! Now go play Qeynos Rises! ~Dexella __________________ Dexella Community Relations Manager

07-24-2012, 03:17 PM	#27
Dethdlr Server: Butcherblock Guild: Advent of Valor Rank: Council Leader Fansite Staff Join Date: May 2005 Posts: 673	Did anyone catch what the server status page said in the "time since response" column? Was it fairly recent, like within a minute or so, or did it say a few hours? The server status page has errors in different ways sometimes and I'm just curious as to which type this one was. When it's been over 15-20 mins, the widget I wrote for EQ2Wire and other sites shows a question mark over top of the green box indicating that it's reporting as up, but I don't really trust it. But if it has an error in a specific way, that doesn't do any good. Thanks __________________ EQ2U Lead Programmer \|Dethdlr's Adornment Calculator \| EQ2Wire.com Columnist