Failed to create D3D device

Darkeendragon · 02-25-2012, 01:40 PM

Windows 7 home, 4 gigs of ram, AMD Radeon HD 6470M. It is a Dell Laptop 14R series.

When I start up EQ2 the launcher works just fine, but when I click PLAY it loads the mouse and then crashes with a fatal error:

EverQuest II has detected an unrecoverable error and must shutdown.

G:liveeq2frameworkcoredevicesDirectX9RengerDevice. cpp (1996):

Failed to create D3D device for AMD Radeon HD 6470m

00c3064a

I have reinstalled DX9 and my video drivers. I have tried in compatability mode and also as administator. Can't seem to get around this. Is this card just not supported? Any ideas or help would be apprciated.

Darkeendragon · 03-29-2012, 11:39 AM

No one has run into this problem before?

Wingrider01 · 03-29-2012, 12:26 PM

have you installed the directx runtime to the machine?

If so, post a dxdiag for the video card

TSR-MattG · 03-29-2012, 05:14 PM

Please do post your dxdiag information here - from the top down to the bottom of the "display" section.

Bear in mind if you did the full download version of DirectX rather than the web setup, you have to actually run the extracted setup file after you run the downloaded.exe - otherwise you've only extracted the setup files and not actually installed the DX runtime.

Rainmare · 10-29-2012, 07:17 AM

I've run into the same error, usually what happens with me is I get a DX9render error...it crahses out, and when I try to restart it, I get the D3D error and have to reboot the whole machine before I can play.

I have Windows XP proffesional, 4 gigs of ram, and my card is a Geforce GTX 550ti.

I have the latest non-beta drivers for my card, and my DX9 is also up to date.

this is my Dxdiag:

Card name: NVIDIA GeForce GTX 550 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 550 Ti DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_1244&SUBSYS_00000000&REV_A1 Display Memory: 1024.0 MB Current Mode: 1600 x 1000 (32 bit) (60Hz) Monitor: HP LE2201w Wide LCD Monitor Monitor Max Res: 1680,1050 Driver Name: nv4_disp.dll Driver Version: 6.14.0013.0681 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 9/23/2012 10:28:00, 4494208 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 9/23/2012 10:28:00, 12557728 bytesDevice Identifier: {D7B71E3E-5104-11CF-1961-0D2000C2CB35} Vendor ID: 0x10DE Device ID: 0x1244 SubSys ID: 0x00000000 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: Deinterlace Caps: n/a Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Not AvailableDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run

TSR-AlexS · 10-29-2012, 10:23 PM

Rainmare@Oasis wrote:

I've run into the same error, usually what happens with me is I get a DX9render error...it crahses out, and when I try to restart it, I get the D3D error and have to reboot the whole machine before I can play.
I have Windows XP proffesional, 4 gigs of ram, and my card is a Geforce GTX 550ti.
I have the latest non-beta drivers for my card, and my DX9 is also up to date.
this is my Dxdiag:
Card name: NVIDIA GeForce GTX 550 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 550 Ti DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_1244&SUBSYS_00000000&REV_A1 Display Memory: 1024.0 MB Current Mode: 1600 x 1000 (32 bit) (60Hz) Monitor: HP LE2201w Wide LCD Monitor Monitor Max Res: 1680,1050 Driver Name: nv4_disp.dll Driver Version: 6.14.0013.0681 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 9/23/2012 10:28:00, 4494208 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 9/23/2012 10:28:00, 12557728 bytesDevice Identifier: {D7B71E3E-5104-11CF-1961-0D2000C2CB35} Vendor ID: 0x10DE Device ID: 0x1244 SubSys ID: 0x00000000 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: Deinterlace Caps: n/a Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Not AvailableDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run

You may want to submit a support ticket to our tech team so they can figure out what's going on. Please include your Full Dxdiag and Msinfo so they can expedite the process. Reviewing your current DXdiag, I was not able to find anything that would cause that error message.

Homburg · 10-30-2012, 06:10 PM

I have a GeForce 8800 with the same exact error, except this only happens in beta. I never get this issue on live. If the issue continues at launch I'll submit a ticket as well. Again no other game does this happen with including current EQ2 up through Skyshrine, only CoE beta.

03-29-2012, 12:26 PM	#3
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	have you installed the directx runtime to the machine? If so, post a dxdiag for the video card __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

03-29-2012, 05:14 PM	#4
TSR-MattG Customer Service Join Date: Dec 2010 Posts: 326	Please do post your dxdiag information here - from the top down to the bottom of the "display" section. Bear in mind if you did the full download version of DirectX rather than the web setup, you have to actually run the extracted setup file after you run the downloaded.exe - otherwise you've only extracted the setup files and not actually installed the DX runtime. __________________ -TSR Matt G.

10-29-2012, 10:23 PM	#6
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	Rainmare@Oasis wrote: I've run into the same error, usually what happens with me is I get a DX9render error...it crahses out, and when I try to restart it, I get the D3D error and have to reboot the whole machine before I can play. I have Windows XP proffesional, 4 gigs of ram, and my card is a Geforce GTX 550ti. I have the latest non-beta drivers for my card, and my DX9 is also up to date. this is my Dxdiag: Card name: NVIDIA GeForce GTX 550 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 550 Ti DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_1244&SUBSYS_00000000&REV_A1 Display Memory: 1024.0 MB Current Mode: 1600 x 1000 (32 bit) (60Hz) Monitor: HP LE2201w Wide LCD Monitor Monitor Max Res: 1680,1050 Driver Name: nv4_disp.dll Driver Version: 6.14.0013.0681 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 9/23/2012 10:28:00, 4494208 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 9/23/2012 10:28:00, 12557728 bytesDevice Identifier: {D7B71E3E-5104-11CF-1961-0D2000C2CB35} Vendor ID: 0x10DE Device ID: 0x1244 SubSys ID: 0x00000000 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: Deinterlace Caps: n/a Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Not AvailableDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run You may want to submit a support ticket to our tech team so they can figure out what's going on. Please include your Full Dxdiag and Msinfo so they can expedite the process. Reviewing your current DXdiag, I was not able to find anything that would cause that error message. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-25-2012, 01:40 PM	#1
Darkeendragon Loremaster Join Date: Aug 2005 Posts: 86	Windows 7 home, 4 gigs of ram, AMD Radeon HD 6470M. It is a Dell Laptop 14R series. When I start up EQ2 the launcher works just fine, but when I click PLAY it loads the mouse and then crashes with a fatal error: EverQuest II has detected an unrecoverable error and must shutdown. G:liveeq2frameworkcoredevicesDirectX9RengerDevice. cpp (1996): Failed to create D3D device for AMD Radeon HD 6470m 00c3064a I have reinstalled DX9 and my video drivers. I have tried in compatability mode and also as administator. Can't seem to get around this. Is this card just not supported? Any ideas or help would be apprciated.

03-29-2012, 11:39 AM	#2
Darkeendragon Loremaster Join Date: Aug 2005 Posts: 86	No one has run into this problem before?

10-29-2012, 07:17 AM	#5
Rainmare Server: Oasis Guild: Pillage Rank: Captain Loremaster Join Date: Nov 2004 Posts: 1,982	I've run into the same error, usually what happens with me is I get a DX9render error...it crahses out, and when I try to restart it, I get the D3D error and have to reboot the whole machine before I can play. I have Windows XP proffesional, 4 gigs of ram, and my card is a Geforce GTX 550ti. I have the latest non-beta drivers for my card, and my DX9 is also up to date. this is my Dxdiag: Card name: NVIDIA GeForce GTX 550 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 550 Ti DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_1244&SUBSYS_00000000&REV_A1 Display Memory: 1024.0 MB Current Mode: 1600 x 1000 (32 bit) (60Hz) Monitor: HP LE2201w Wide LCD Monitor Monitor Max Res: 1680,1050 Driver Name: nv4_disp.dll Driver Version: 6.14.0013.0681 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 9/23/2012 10:28:00, 4494208 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 9/23/2012 10:28:00, 12557728 bytesDevice Identifier: {D7B71E3E-5104-11CF-1961-0D2000C2CB35} Vendor ID: 0x10DE Device ID: 0x1244 SubSys ID: 0x00000000 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: Deinterlace Caps: n/a Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Not AvailableDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run

10-30-2012, 06:10 PM	#7
Homburg Server: Guk Guild: Take the Wipe Rank: Recruits Loremaster Join Date: Jan 2005 Posts: 9	I have a GeForce 8800 with the same exact error, except this only happens in beta. I never get this issue on live. If the issue continues at launch I'll submit a ticket as well. Again no other game does this happen with including current EQ2 up through Skyshrine, only CoE beta.