2 subscriptions, no characters!

ak494949 · 12-07-2011, 06:20 PM

Where are my pre update characters? I am paying for two subscriptions and I am unable to access any characters which I have been leveling up for the past month. I log into my account through lp4 and enter the game, but in my character selection screen I see the option to create a new character. It also asks if I want to buy another slot. I am paying for gold membership, whats up?? I don't want to start anew, I want the characters I have invested time into. Please help, do not give a small answer, walk me through this. Thanks.

TSR-JoshuaM · 12-07-2011, 06:34 PM

ak494949 wrote:

Where are my pre update characters? I am paying for two subscriptions and I am unable to access any characters which I have been leveling up for the past month. I log into my account through lp4 and enter the game, but in my character selection screen I see the option to create a new character. It also asks if I want to buy another slot. I am paying for gold membership, whats up?? I don't want to start anew, I want the characters I have invested time into. Please help, do not give a small answer, walk me through this. Thanks.

Sorry to say but it sounds like you are logging in to the wrong account if you are certain you had characters there before. Nothing has been purged.

Contact our support staff directly and we can track down the specific characters you are looking for and get you going in the right direction.

ak494949 · 12-07-2011, 06:42 PM

ok hilarious thing.. I was reading the thread on locked toons. My characters are not locked, but one person said that they just needed to switch their launchpad to EU. I did this and my characters are on! The game put them on splitpaw server for some reason when I first set it. Funny thing is that I live in Alaska...

Either way, if you see anybody having this problem make sure they check the regional settings in their launchpad.

thanks, and sorry for my impatience, keep up the good work team.

TSR-JoshuaM · 12-07-2011, 06:48 PM

ak494949 wrote:

ok hilarious thing.. I was reading the thread on locked toons. My characters are not locked, but one person said that they just needed to switch their launchpad to EU. I did this and my characters are on! The game put them on splitpaw server for some reason when I first set it. Funny thing is that I live in Alaska...
Either way, if you see anybody having this problem make sure they check the regional settings in their launchpad.
thanks, and sorry for my impatience, keep up the good work team.

SMILEY

You can transfer that character to a North American server if you so choose!

Enertocter · 12-07-2011, 06:51 PM

ak494949 wrote:

ok hilarious thing.. I was reading the thread on locked toons. My characters are not locked, but one person said that they just needed to switch their launchpad to EU. I did this and my characters are on! The game put them on splitpaw server for some reason when I first set it. Funny thing is that I live in Alaska...
Either way, if you see anybody having this problem make sure they check the regional settings in their launchpad.
thanks, and sorry for my impatience, keep up the good work team.

Aaah! That's just the problem I had too! I changed to EU and my characters appeared instantly. Awesome! I suggest SOE mention to everyone who has the same problem.

ak494949 · 12-07-2011, 07:29 PM

ah but will that cost me $25? Because when I bought the box and set EQ2 up and went in to play the only server it allowed me to choose was splitpaw--not my fault that it set me into EU. If so, i'll stick with them. It would be nice if you had a bangers and mash recipe patched to make up for it.

Arbreth · 12-07-2011, 09:51 PM

This happened to my boyfriend too. He had camped out to fix a UI issue then relogged to find...no one home... had him check the EU and that was the problem.

TSR-JoshuaM · 12-07-2011, 09:52 PM

Just out of curiosity did anyone encounter this after already changing to EU? Logging out setting it back to US for instance.

12-07-2011, 06:34 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	ak494949 wrote: Where are my pre update characters? I am paying for two subscriptions and I am unable to access any characters which I have been leveling up for the past month. I log into my account through lp4 and enter the game, but in my character selection screen I see the option to create a new character. It also asks if I want to buy another slot. I am paying for gold membership, whats up?? I don't want to start anew, I want the characters I have invested time into. Please help, do not give a small answer, walk me through this. Thanks. Sorry to say but it sounds like you are logging in to the wrong account if you are certain you had characters there before. Nothing has been purged. Contact our support staff directly and we can track down the specific characters you are looking for and get you going in the right direction. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-07-2011, 06:48 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	ak494949 wrote: ok hilarious thing.. I was reading the thread on locked toons. My characters are not locked, but one person said that they just needed to switch their launchpad to EU. I did this and my characters are on! The game put them on splitpaw server for some reason when I first set it. Funny thing is that I live in Alaska... Either way, if you see anybody having this problem make sure they check the regional settings in their launchpad. thanks, and sorry for my impatience, keep up the good work team. You can transfer that character to a North American server if you so choose! __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-07-2011, 06:51 PM	#5
Enertocter Defender Join Date: Jun 2011 Posts: 6	ak494949 wrote: ok hilarious thing.. I was reading the thread on locked toons. My characters are not locked, but one person said that they just needed to switch their launchpad to EU. I did this and my characters are on! The game put them on splitpaw server for some reason when I first set it. Funny thing is that I live in Alaska... Either way, if you see anybody having this problem make sure they check the regional settings in their launchpad. thanks, and sorry for my impatience, keep up the good work team. Aaah! That's just the problem I had too! I changed to EU and my characters appeared instantly. Awesome! I suggest SOE mention to everyone who has the same problem. __________________ Never say you have to do it. Instead, say you want to do it.

12-07-2011, 09:52 PM	#8
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Just out of curiosity did anyone encounter this after already changing to EU? Logging out setting it back to US for instance. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-07-2011, 06:20 PM	#1
ak494949 Newbie Join Date: Dec 2011 Posts: 7	Where are my pre update characters? I am paying for two subscriptions and I am unable to access any characters which I have been leveling up for the past month. I log into my account through lp4 and enter the game, but in my character selection screen I see the option to create a new character. It also asks if I want to buy another slot. I am paying for gold membership, whats up?? I don't want to start anew, I want the characters I have invested time into. Please help, do not give a small answer, walk me through this. Thanks.

12-07-2011, 06:42 PM	#3
ak494949 Newbie Join Date: Dec 2011 Posts: 7	ok hilarious thing.. I was reading the thread on locked toons. My characters are not locked, but one person said that they just needed to switch their launchpad to EU. I did this and my characters are on! The game put them on splitpaw server for some reason when I first set it. Funny thing is that I live in Alaska... Either way, if you see anybody having this problem make sure they check the regional settings in their launchpad. thanks, and sorry for my impatience, keep up the good work team.

12-07-2011, 07:29 PM	#6
ak494949 Newbie Join Date: Dec 2011 Posts: 7	ah but will that cost me $25? Because when I bought the box and set EQ2 up and went in to play the only server it allowed me to choose was splitpaw--not my fault that it set me into EU. If so, i'll stick with them. It would be nice if you had a bangers and mash recipe patched to make up for it.

12-07-2011, 09:51 PM	#7
Arbreth Loremaster Join Date: Dec 2004 Posts: 604	This happened to my boyfriend too. He had camped out to fix a UI issue then relogged to find...no one home... had him check the EU and that was the problem.