Updater error

wisam · 09-27-2011, 04:54 PM

While scanning, my updater appears to begin to download an update and then crashes midway through. In order, it says: preparing, locating remote manifest, and then begins to download a small update. When the update would normally finished, I am presented with this updater error:

There was a problem moving C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempSequenceSound.dll_delta_10961_11.patched to C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IISequenceSound.dll. Please make sure the game is not running.

Any suggestions? I'm guessing maybe it has something to do with the small update today and I should just wait a bit until later and try again.

Thanks!

TSR-JoshuaM · 09-27-2011, 04:56 PM

I do recommend moving your Everquest II folder out of the ProgramData folder, perhaps simply C:Everquest II

Now, once you have done so, please update to our latest LaunchPad for Everquest II. Select the full download version and direct it to install a new copy over your existing EQII game folder.

[EQII] LaunchPad

wisam · 09-27-2011, 05:27 PM

Cool, thanks! Trying all of those steps now. Sony may want to update the EQ2 page so that it provides a link to the launch pad you provided a link to. If you go to everquest2.com the only launcher you can find is for the streaming version. I'll let you know what happens with your advice!

wisam · 09-27-2011, 10:31 PM

It worked! Thanks!

TSR-JoshuaM · 09-28-2011, 11:01 AM

You are very welcome and I do have a request in to add the full download version to our links at everquest2.com

09-27-2011, 04:56 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	I do recommend moving your Everquest II folder out of the ProgramData folder, perhaps simply C:Everquest II Now, once you have done so, please update to our latest LaunchPad for Everquest II. Select the full download version and direct it to install a new copy over your existing EQII game folder. [EQII] LaunchPad __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-28-2011, 11:01 AM	#5
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	You are very welcome and I do have a request in to add the full download version to our links at everquest2.com __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-27-2011, 04:54 PM	#1
wisam Lord Join Date: Jul 2010 Posts: 4	While scanning, my updater appears to begin to download an update and then crashes midway through. In order, it says: preparing, locating remote manifest, and then begins to download a small update. When the update would normally finished, I am presented with this updater error: There was a problem moving C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempSequenceSound.dll_delta_10961_11.patched to C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IISequenceSound.dll. Please make sure the game is not running. Any suggestions? I'm guessing maybe it has something to do with the small update today and I should just wait a bit until later and try again. Thanks!

09-27-2011, 05:27 PM	#3
wisam Lord Join Date: Jul 2010 Posts: 4	Cool, thanks! Trying all of those steps now. Sony may want to update the EQ2 page so that it provides a link to the launch pad you provided a link to. If you go to everquest2.com the only launcher you can find is for the streaming version. I'll let you know what happens with your advice!

09-27-2011, 10:31 PM	#4
wisam Lord Join Date: Jul 2010 Posts: 4	It worked! Thanks!