One Giant Leap - Your EQII Account Has Been Activated

Xelphneigh · 09-02-2011, 09:00 PM

Hey there EQ2..

Got an email this evening about a free 3 day re-activation of my old account and since my son is older and wishing to experience EQ2 I found this email timing to be an awesome thing.

That is until I downloaded the LaunchPad app, which was linked in the email, to download the game. Upon logging into my Station Account I have the EQ2 Launcher but nothing is downloading to install the game as well it's asking me to subscribe to do so (I believe).

Is this working as intended? I've gone through my account and looked for any activation of the 3 day pass however I have found none and at this time I see no way for us to download the game and re-live some of my prior EQ2 days.

Any hints, sugguestions, comments? It's only 3 days and I'm sure it will take us a bit to download the entire 12gig installation. I'm doing the full download in preps that we'll continue past the 3 days with a sub but if the streaming option works I will also try that.

Thanks!

Ironcleaver · 09-02-2011, 09:12 PM

I have the same thing going on. I hope we do not have to "reactivate" in order to play especially since the email stated our accounts were activated for us.

I wouldn't mind checkout out the changes to the game over the next three days but I also will not manually reactivate my account; if I like the changes I may reactivate it on my own. In the past we use to be able to log right in when SoE games were activated for a few weeks or weekend - but it seems not this time. It's definetly asking for reactivation. :-/

Xelphneigh · 09-02-2011, 09:18 PM

Ironcleaver wrote:

I have the same thing going on. I hope we do not have to "reactivate" in order to play especially since the email stated our accounts were activated for us.
I wouldn't mind checkout out the changes to the game over the next three days but I also will not manually reactivate my account; if I like the changes I may reactivate it on my own. In the past we use to be able to log right in when SoE games were activated for a few weeks or weekend - but it seems not this time. It's definetly asking for reactivation. :-/

Iron..

Agreed.. I'm not glad your having the issue as well but glad I'm not the only one SMILEY

Cheers mate in hopes this can be rectified or at least explained a whee bit better!

FelizBleu · 09-02-2011, 09:19 PM

Yes, me too. account.station.sony.com says my account is currently closed.

Maybe we need to give them an hour or so,

halojump · 09-02-2011, 09:20 PM

I'm also having the same issue, tried to sign in to check things out, but I'm asked to reactivate my account. Email states we should be able to play without activating.

Chalulla · 09-02-2011, 09:27 PM

same issue. sent in a support ticket but no response yet. Hopefully we hear something soon!

Ryugu · 09-02-2011, 09:34 PM

Also have this issue, I imagine they haven't flipped the switch yet for some reason :/

Xelphneigh · 09-02-2011, 09:36 PM

Ryugu wrote:

Also have this issue, I imagine they haven't flipped the switch yet for some reason :/

I'm wondering if this is indeed the issue.

There most likely are a ton of accounts that need to get flagged and I guess it's a good thing, for them, they have this issue. At least it means that old players such as us were eager to jump back in and check out the latest xpac/changes. They must not have anticipated this quick a response, lol.

I gave up on LiveChat as I was 8 in the queue, down to 4, then back up to 12. Me thinks someone's seeing my input question and skipping over it; on purpose, ha! SMILEY

kcirrot · 09-02-2011, 09:48 PM

Same boat. Waiting for this because I want to transfer a character over to Extended. Darnit SOE, flip the switch SO I CAN GIVES YOU MONEY!

Brutus2 · 09-02-2011, 09:49 PM

kcirrot wrote:

Same boat. Waiting for this because I want to transfer a character over to Extended. Darnit SOE, flip the switch SO I CAN GIVES YOU MONEY!

My thoughts exactly!

Nightho · 09-02-2011, 09:57 PM

I just got the email as well, was excited and went to load up the game and patch. But it says it's unplayable because I don't have a sub... Would love to poke around again for a weekend see if maybe I want to come back full time, hope SOE fixes this quickly...

Armawk · 09-02-2011, 10:00 PM

likewise, pretty obvious someone forgot to turn this on..

Iad · 09-02-2011, 10:02 PM

I also have this issue, and I just bought Velious in game, and was not credited with the 1000 free SC.

Morguea · 09-02-2011, 10:10 PM

Had same issue. Contacted live support and they activated my account. Downloading with streaming client but it's gone past 2.6gb on download and still won't let me play. SMILEY

Indecisive01 · 09-02-2011, 10:29 PM

Now working for me either.

Where is this live help you speak of?

I click the help link on the upper right, and keep getting a time out error...

Siodenne · 09-02-2011, 11:12 PM

Ditto, same situation would be nice if I can actually play during the activation period to see if I want to resubscribe!

Morguea · 09-02-2011, 11:12 PM

Indecisive01 wrote:

Now working for me either.
Where is this live help you speak of?
I click the help link on the upper right, and keep getting a time out error...
Go to Support page on Station.com. Click on icon for Technical support. When that page loads, you will see a hyperlink for Live Chat. Take note of the time to ensure that it is still open. Once you click the link it will have you to fill out a small request form and place you in a queue to chat with a tech rep. Hope this helps!

Brutus2 · 09-02-2011, 11:13 PM

Indecisive01 wrote:

Now working for me either.
Where is this live help you speak of?
I click the help link on the upper right, and keep getting a time out error...

I went to the live chat support but support hours ended just before I could get in. Normally I dont think they have support on the weekend but I think there was a message about extended support hours this weekend. Even still, they don't start until 12 noon pacific time. I'm east coast, so half the day will be gone before I can even attempt to contact CS.

Sinaya · 09-02-2011, 11:15 PM

I got the e-mail titled this:

One Giant Leap - Your EQII Account Has Been Activated

Except that this doesn't seem to be the case... am I supposed to log into EQIIX? I don't have the client for that, nor would I be interested in starting out at level 1 if I come back.

Rossio · 09-02-2011, 11:18 PM

Count me in too, not working at all.

Morguea · 09-02-2011, 11:19 PM

Sinaya@Oasis wrote:

I got the e-mail titled this:
One Giant Leap - Your EQII Account Has Been Activated
Except that this doesn't seem to be the case... am I supposed to log into EQIIX? I don't have the client for that, nor would I be interested in starting out at level 1 if I come back.

Should be able to log in to the normal EQ2 client. I had to go back and use my old SF discs to reinstall to cut down download time. For some reason the streaming client does not let you play anymore after 191 mb. Still have over 4gb to patch but it's better than downloading the full 12.6 gb.

Chalulla · 09-02-2011, 11:20 PM

I just got done with Live Chat support and was granted the 3 day pass. It seems silly that every single person would have to do this though, so hopefully they will get this turned on for everyone soon.

Iad · 09-02-2011, 11:22 PM

CS re-activated my account, but won't give me my bonus 1k SC for purchasing the expansion today, because I purchased it before I received the e-mail about the promation. When the email states that the offer is from 9/2 to 9/5. what a load of crap.

Rossio · 09-02-2011, 11:25 PM

Well, back to Bioware forums I go, have fun Sony, this is the reason why I quit EQII in the first place. Poor Customer Service.

Chalulla · 09-02-2011, 11:27 PM

why do a promotion like this and not only send the emails out last minute (I didnt get one until around 3pm) and then not even have the promotion turned on so people can take advantage of it lol. They didn't do a very good job promoting their promotion.

Xelphneigh · 09-02-2011, 11:28 PM

My live support chat never whent through.. was on for over an hour and kept going down until like 3-6 then back up to 15-28 SMILEY No one wanted to help so stil stuck here with now a day lost? How can they send a free 3 days, 8pm EST, and finally not flag accounts.

So basically 9/2 is over and it's not 3 free days; it's more like 12hours once they get this fixed and we have to download, nice! :S

Ryugu · 09-02-2011, 11:34 PM

How to fail promotion 101 class is now in session.

The only way SOE can redeem this error is at least extending the offer a day. I got the email 6:30 PM CST, 4:30PM PST, only 8 hours of 9/2 were even available and they arent even because of this issue.

Morguea · 09-02-2011, 11:36 PM

bopboy wrote:

why do a promotion like this and not only send the emails out last minute (I didnt get one until around 3pm) and then not even have the promotion turned on so people can take advantage of it lol. They didn't do a very good job promoting their promotion.

/Agree. I left back in July after my "Make it Good" free time lapsed. Decided to save my cash and buy an Xbox Live account until SW:TOR is released. I just wanted to load up and see just how bad the devs screwed up my toons with the latest GU.

invaderboo · 09-02-2011, 11:52 PM

It is getting really frustrating that we are still seeing little to no improvement in customer service...

Goodbuy · 09-03-2011, 12:04 AM

YAY guess this is some of that great support we have all come to love from Sony Online lol excuse me i think i need some lube.

09-02-2011, 09:18 PM	#3
Xelphneigh Loremaster Join Date: Dec 2006 Posts: 237	Ironcleaver wrote: I have the same thing going on. I hope we do not have to "reactivate" in order to play especially since the email stated our accounts were activated for us. I wouldn't mind checkout out the changes to the game over the next three days but I also will not manually reactivate my account; if I like the changes I may reactivate it on my own. In the past we use to be able to log right in when SoE games were activated for a few weeks or weekend - but it seems not this time. It's definetly asking for reactivation. :-/ Iron.. Agreed.. I'm not glad your having the issue as well but glad I'm not the only one Cheers mate in hopes this can be rectified or at least explained a whee bit better!

09-02-2011, 09:36 PM	#8
Xelphneigh Loremaster Join Date: Dec 2006 Posts: 237	Ryugu wrote: Also have this issue, I imagine they haven't flipped the switch yet for some reason :/ I'm wondering if this is indeed the issue. There most likely are a ton of accounts that need to get flagged and I guess it's a good thing, for them, they have this issue. At least it means that old players such as us were eager to jump back in and check out the latest xpac/changes. They must not have anticipated this quick a response, lol. I gave up on LiveChat as I was 8 in the queue, down to 4, then back up to 12. Me thinks someone's seeing my input question and skipping over it; on purpose, ha!

09-02-2011, 09:49 PM	#10
Brutus2 Loremaster Join Date: Nov 2004 Posts: 132	kcirrot wrote: Same boat. Waiting for this because I want to transfer a character over to Extended. Darnit SOE, flip the switch SO I CAN GIVES YOU MONEY! My thoughts exactly!

09-02-2011, 09:57 PM	#11
Nightho General Join Date: Feb 2005 Posts: 98	I just got the email as well, was excited and went to load up the game and patch. But it says it's unplayable because I don't have a sub... Would love to poke around again for a weekend see if maybe I want to come back full time, hope SOE fixes this quickly... __________________

09-02-2011, 11:12 PM	#16
Siodenne Server: Blackburrow Guild: Monolith Rank: Member Loremaster Join Date: Nov 2004 Location: USA Posts: 58	Ditto, same situation would be nice if I can actually play during the activation period to see if I want to resubscribe! __________________

09-02-2011, 09:00 PM	#1
Xelphneigh Loremaster Join Date: Dec 2006 Posts: 237	Hey there EQ2.. Got an email this evening about a free 3 day re-activation of my old account and since my son is older and wishing to experience EQ2 I found this email timing to be an awesome thing. That is until I downloaded the LaunchPad app, which was linked in the email, to download the game. Upon logging into my Station Account I have the EQ2 Launcher but nothing is downloading to install the game as well it's asking me to subscribe to do so (I believe). Is this working as intended? I've gone through my account and looked for any activation of the 3 day pass however I have found none and at this time I see no way for us to download the game and re-live some of my prior EQ2 days. Any hints, sugguestions, comments? It's only 3 days and I'm sure it will take us a bit to download the entire 12gig installation. I'm doing the full download in preps that we'll continue past the 3 days with a sub but if the streaming option works I will also try that. Thanks!

09-02-2011, 09:12 PM	#2
Ironcleaver Loremaster Join Date: Nov 2004 Posts: 558	I have the same thing going on. I hope we do not have to "reactivate" in order to play especially since the email stated our accounts were activated for us. I wouldn't mind checkout out the changes to the game over the next three days but I also will not manually reactivate my account; if I like the changes I may reactivate it on my own. In the past we use to be able to log right in when SoE games were activated for a few weeks or weekend - but it seems not this time. It's definetly asking for reactivation. :-/

09-02-2011, 09:19 PM	#4
FelizBleu Loremaster Join Date: Nov 2004 Posts: 3	Yes, me too. account.station.sony.com says my account is currently closed. Maybe we need to give them an hour or so,

09-02-2011, 09:20 PM	#5
halojump Loremaster Join Date: Nov 2004 Posts: 14	I'm also having the same issue, tried to sign in to check things out, but I'm asked to reactivate my account. Email states we should be able to play without activating.

09-02-2011, 09:27 PM	#6
Chalulla Server: Unrest Guild: Shoukin Rank: Inactive Loremaster Join Date: Dec 2006 Posts: 48	same issue. sent in a support ticket but no response yet. Hopefully we hear something soon!

09-02-2011, 09:34 PM	#7
Ryugu Loremaster Join Date: Sep 2006 Posts: 40	Also have this issue, I imagine they haven't flipped the switch yet for some reason :/

09-02-2011, 09:48 PM	#9
kcirrot Loremaster Join Date: Nov 2004 Posts: 898	Same boat. Waiting for this because I want to transfer a character over to Extended. Darnit SOE, flip the switch SO I CAN GIVES YOU MONEY!

09-02-2011, 10:00 PM	#12
Armawk Server: Everfrost Guild: Nos Es Rutilus Rank: Tirones Loremaster Join Date: Nov 2006 Posts: 2,240	likewise, pretty obvious someone forgot to turn this on..

09-02-2011, 10:02 PM	#13
Iad Loremaster Join Date: Nov 2004 Posts: 250	I also have this issue, and I just bought Velious in game, and was not credited with the 1000 free SC.

09-02-2011, 10:10 PM	#14
Morguea Server: Crushbone Guild: After Dark Rank: Overlord of Shadow General Join Date: Jan 2008 Posts: 4	Had same issue. Contacted live support and they activated my account. Downloading with streaming client but it's gone past 2.6gb on download and still won't let me play.

09-02-2011, 10:29 PM	#15
Indecisive01 Loremaster Join Date: Jan 2007 Posts: 24	Now working for me either. Where is this live help you speak of? I click the help link on the upper right, and keep getting a time out error...

09-02-2011, 11:12 PM	#17
Morguea Server: Crushbone Guild: After Dark Rank: Overlord of Shadow General Join Date: Jan 2008 Posts: 4	Indecisive01 wrote: Now working for me either. Where is this live help you speak of? I click the help link on the upper right, and keep getting a time out error... Go to Support page on Station.com. Click on icon for Technical support. When that page loads, you will see a hyperlink for Live Chat. Take note of the time to ensure that it is still open. Once you click the link it will have you to fill out a small request form and place you in a queue to chat with a tech rep. Hope this helps!

09-02-2011, 11:13 PM	#18
Brutus2 Loremaster Join Date: Nov 2004 Posts: 132	Indecisive01 wrote: Now working for me either. Where is this live help you speak of? I click the help link on the upper right, and keep getting a time out error... I went to the live chat support but support hours ended just before I could get in. Normally I dont think they have support on the weekend but I think there was a message about extended support hours this weekend. Even still, they don't start until 12 noon pacific time. I'm east coast, so half the day will be gone before I can even attempt to contact CS.

09-02-2011, 11:15 PM	#19
Sinaya Server: Oasis Guild: Rawr Rank: Raid Mains Loremaster Join Date: Oct 2009 Posts: 109	I got the e-mail titled this: One Giant Leap - Your EQII Account Has Been Activated Except that this doesn't seem to be the case... am I supposed to log into EQIIX? I don't have the client for that, nor would I be interested in starting out at level 1 if I come back.

09-02-2011, 11:18 PM	#20
Rossio Loremaster Join Date: Nov 2004 Posts: 18	Count me in too, not working at all. __________________ Rossio Tossio 50th Monk Old Timer, Befallen Highest Melee Hit 676 Damage

09-02-2011, 11:19 PM	#21
Morguea Server: Crushbone Guild: After Dark Rank: Overlord of Shadow General Join Date: Jan 2008 Posts: 4	Sinaya@Oasis wrote: I got the e-mail titled this: One Giant Leap - Your EQII Account Has Been Activated Except that this doesn't seem to be the case... am I supposed to log into EQIIX? I don't have the client for that, nor would I be interested in starting out at level 1 if I come back. Should be able to log in to the normal EQ2 client. I had to go back and use my old SF discs to reinstall to cut down download time. For some reason the streaming client does not let you play anymore after 191 mb. Still have over 4gb to patch but it's better than downloading the full 12.6 gb.

09-02-2011, 11:20 PM	#22
Chalulla Server: Unrest Guild: Shoukin Rank: Inactive Loremaster Join Date: Dec 2006 Posts: 48	I just got done with Live Chat support and was granted the 3 day pass. It seems silly that every single person would have to do this though, so hopefully they will get this turned on for everyone soon.

09-02-2011, 11:22 PM	#23
Iad Loremaster Join Date: Nov 2004 Posts: 250	CS re-activated my account, but won't give me my bonus 1k SC for purchasing the expansion today, because I purchased it before I received the e-mail about the promation. When the email states that the offer is from 9/2 to 9/5. what a load of crap.

09-02-2011, 11:25 PM	#24
Rossio Loremaster Join Date: Nov 2004 Posts: 18	Well, back to Bioware forums I go, have fun Sony, this is the reason why I quit EQII in the first place. Poor Customer Service. __________________ Rossio Tossio 50th Monk Old Timer, Befallen Highest Melee Hit 676 Damage

09-02-2011, 11:27 PM	#25
Chalulla Server: Unrest Guild: Shoukin Rank: Inactive Loremaster Join Date: Dec 2006 Posts: 48	why do a promotion like this and not only send the emails out last minute (I didnt get one until around 3pm) and then not even have the promotion turned on so people can take advantage of it lol. They didn't do a very good job promoting their promotion.

09-02-2011, 11:28 PM	#26
Xelphneigh Loremaster Join Date: Dec 2006 Posts: 237	My live support chat never whent through.. was on for over an hour and kept going down until like 3-6 then back up to 15-28 No one wanted to help so stil stuck here with now a day lost? How can they send a free 3 days, 8pm EST, and finally not flag accounts. So basically 9/2 is over and it's not 3 free days; it's more like 12hours once they get this fixed and we have to download, nice! :S

09-02-2011, 11:34 PM	#27
Ryugu Loremaster Join Date: Sep 2006 Posts: 40	How to fail promotion 101 class is now in session. The only way SOE can redeem this error is at least extending the offer a day. I got the email 6:30 PM CST, 4:30PM PST, only 8 hours of 9/2 were even available and they arent even because of this issue.

09-02-2011, 11:36 PM	#28
Morguea Server: Crushbone Guild: After Dark Rank: Overlord of Shadow General Join Date: Jan 2008 Posts: 4	bopboy wrote: why do a promotion like this and not only send the emails out last minute (I didnt get one until around 3pm) and then not even have the promotion turned on so people can take advantage of it lol. They didn't do a very good job promoting their promotion. /Agree. I left back in July after my "Make it Good" free time lapsed. Decided to save my cash and buy an Xbox Live account until SW:TOR is released. I just wanted to load up and see just how bad the devs screwed up my toons with the latest GU.

09-02-2011, 11:52 PM	#29
invaderboo Loremaster Join Date: Oct 2008 Posts: 11	It is getting really frustrating that we are still seeing little to no improvement in customer service... __________________

09-03-2011, 12:04 AM	#30
Goodbuy Loremaster Join Date: Jun 2009 Posts: 3	YAY guess this is some of that great support we have all come to love from Sony Online lol excuse me i think i need some lube.