no subscription or billing access

Night_Star · 06-24-2011, 03:10 AM

I am not able to access either my subscription info or billing pages on my account with Station Access. My second account that is just the normal has access to those. I would like to know when my account is due so I can continue to play.

TSR-JoshuaM · 06-24-2011, 12:42 PM

Please contact support directly to have this issue resolved.

Alternatively you can PM me your Station Name and what games on your account you actually do play and I can fix this for you.

Whafoo · 07-03-2011, 08:36 AM

hey,

got a similar issue. Opened a ticket friday, but still got no reply.

Further I'm not allowed to send you a pm :

TSR-JoshuaM · 07-03-2011, 12:12 PM

You can tell me the incident number here, that's fine. Just don't include any personal info other than the incident number.

Whafoo · 07-03-2011, 12:33 PM

hi,

the number is : 110701-000597 .

The mentioned forward to the german support in my ticket isn't necessary, when it would delay the solution.

thanks.

TSR-JoshuaM · 07-03-2011, 12:57 PM

Update your ticket with more info on the errors you are seeing. This is a very different issue than what this thread is about.

zackrspv · 07-03-2011, 02:32 PM

I, as well, am not able to see anything in my subscriptions online, it just goes to 'Error'.

I paid for a gold membership, and i can't even play any of my characters. None of them SMILEY

TSR-JoshuaM · 07-03-2011, 03:29 PM

Gold membership is for EQII Extended, a separate game.

Can you PM me your Station Name?

zackrspv · 07-03-2011, 05:52 PM

Yep, gold membership is for eq2 extended, but this is the forum that it sent me too lol.

Shanak85 · 07-03-2011, 06:26 PM

I was having the same issues last night, but it seems to be fixed today. Also, SOE is not accepting my card to purchase a subscription, keep getting an error during the processing.

TSR-JoshuaM · 07-03-2011, 06:51 PM

Please open a support ticket and/or PM me your Station Name for help with the credit card issue.

Shanak85 · 07-03-2011, 09:51 PM

ticket opened. Apparently I am not allowed to send or recieve PM's.

Shaylok · 07-15-2011, 03:08 AM

Same issue here. Been trying to enter a new credit card for billing on my account and SOE keeps refusing it. Gives me an (Error: PT-301) message. I know the card works cause i used it just today to make an online purchase.

Revener · 07-15-2011, 06:10 AM

Cant pay the bill.. I get as far as choosing my subscription plan and it goes to purchase preview saying there has been an error.

Card is fine since I have paid for 3 other accounts with it this week..

Revener · 07-15-2011, 06:16 AM

Added information to my above post

Ticket #110715-000084

06-24-2011, 12:42 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Please contact support directly to have this issue resolved. Alternatively you can PM me your Station Name and what games on your account you actually do play and I can fix this for you. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

07-03-2011, 12:12 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	You can tell me the incident number here, that's fine. Just don't include any personal info other than the incident number. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

07-03-2011, 12:57 PM	#6
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Update your ticket with more info on the errors you are seeing. This is a very different issue than what this thread is about. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

07-03-2011, 03:29 PM	#8
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Gold membership is for EQII Extended, a separate game. Can you PM me your Station Name? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

07-03-2011, 06:26 PM	#10
Shanak85 Loremaster Join Date: Nov 2004 Posts: 83	I was having the same issues last night, but it seems to be fixed today. Also, SOE is not accepting my card to purchase a subscription, keep getting an error during the processing. __________________

06-24-2011, 03:10 AM	#1
Night_Star Loremaster Join Date: May 2005 Posts: 45	I am not able to access either my subscription info or billing pages on my account with Station Access. My second account that is just the normal has access to those. I would like to know when my account is due so I can continue to play.

07-03-2011, 08:36 AM	#3
Whafoo Journeyman Join Date: Jun 2011 Posts: 2	hey, got a similar issue. Opened a ticket friday, but still got no reply. Further I'm not allowed to send you a pm :

07-03-2011, 12:33 PM	#5
Whafoo Journeyman Join Date: Jun 2011 Posts: 2	hi, the number is : 110701-000597 . The mentioned forward to the german support in my ticket isn't necessary, when it would delay the solution. thanks.

07-03-2011, 02:32 PM	#7
zackrspv Loremaster Join Date: Jan 2005 Posts: 19	I, as well, am not able to see anything in my subscriptions online, it just goes to 'Error'. I paid for a gold membership, and i can't even play any of my characters. None of them

07-03-2011, 05:52 PM	#9
zackrspv Loremaster Join Date: Jan 2005 Posts: 19	Yep, gold membership is for eq2 extended, but this is the forum that it sent me too lol.

07-03-2011, 06:51 PM	#11
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Please open a support ticket and/or PM me your Station Name for help with the credit card issue. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

07-03-2011, 09:51 PM	#12
Shanak85 Loremaster Join Date: Nov 2004 Posts: 83	ticket opened. Apparently I am not allowed to send or recieve PM's. __________________

07-15-2011, 03:08 AM	#13
Shaylok Loremaster Join Date: Dec 2004 Posts: 6	Same issue here. Been trying to enter a new credit card for billing on my account and SOE keeps refusing it. Gives me an (Error: PT-301) message. I know the card works cause i used it just today to make an online purchase.

07-15-2011, 06:10 AM	#14
Revener Server: Splitpaw Guild: The Gnomish Inquisition Rank: Lord Pirate Gnome Loremaster Join Date: Nov 2004 Location: Midgård Posts: 33	Cant pay the bill.. I get as far as choosing my subscription plan and it goes to purchase preview saying there has been an error. Card is fine since I have paid for 3 other accounts with it this week.. __________________ -AMIGA- Rulz

07-15-2011, 06:16 AM	#15
Revener Server: Splitpaw Guild: The Gnomish Inquisition Rank: Lord Pirate Gnome Loremaster Join Date: Nov 2004 Location: Midgård Posts: 33	Added information to my above post Ticket #110715-000084 __________________ -AMIGA- Rulz