Character stuck in Bar of Brell

Slip · 04-03-2011, 06:25 PM

Hi Guys,

Just wondering if anyone else is stuck in the Bar of Brell? I haven't logged on in a few weeks and when I try to log in my main. "Slip" it keeps saying the zone is unavailable please try again ..... I try again and get the same message. I've also logged on to an alt and tried to /camp Slip and I get a message about a missing server.

How do I get her out of there? LOL I've been trying to 2 days. Any suggestions?

TSR-JoshuaM · 04-04-2011, 12:42 PM

The Bar of Brell is gone =(

You will need to open a petition for In-Game support from our Knowledge Base (www.soe.com/kb) and request to be moved from that zone.

foxmajik · 04-05-2011, 01:49 PM

If you're a SOE employee and you know he's having the problem, why couldn't you just fix the problem for him or send the request on to the person who can instead of telling him to do it himself and giving him a frowny face?

Also it seems like if a zone is being deleted it should be someone's responsibility to make sure there aren't any characters in that zone first.

TSR-JoshuaM · 04-05-2011, 03:28 PM

I can't fix the problem because I have zero in-game powers whatsoever. What I can do is tell you exactly what you need to do in order to get the issue resolved. I can't move you character but the GM's can.

This is preventing a player from getting in game and there is a method in our knowledge base to open a petition with the only team of people who have the ability to fix the issue.

In the interest of time you can read in my initial response exactly how to resolve the issue as quickly as possible or you could read "Would you please PM me your Station Name, Character Name, and Home server?" meaning you have no control over when a GM has your ticket in the queue because you still need to respond to me with it, I need to read it then open the ticket for you. I'm still more than happy to open a support ticket as well but this is a little faster for you, the player.

Hopefully that explains it SMILEY

Uwkete-of-Crushbone · 04-07-2011, 10:57 AM

Slip@Everfrost wrote:

Hi Guys,
Just wondering if anyone else is stuck in the Bar of Brell? I haven't logged on in a few weeks and when I try to log in my main. "Slip" it keeps saying the zone is unavailable please try again ..... I try again and get the same message. I've also logged on to an alt and tried to /camp Slip and I get a message about a missing server.
How do I get her out of there? LOL I've been trying to 2 days. Any suggestions?

I had the exact same issue for two of my characters, but the GMs responded almost immediately (in email, but still) and got them out in time to finish the April 1st-exclusive quests (thanks, GMs!). Usually, though, with every other holiday that has a separate instance zone (Moonlight Grottoes once a month, Frostfell, some of the Night of the Dead stuff, Brell's Bar in times past, etc.), once the event is over and the zone no longer exists, my characters have always wound up outside, either in an alignment-friendly zone, like Antonica for my Good alts, or someplace truly neutral, like Thundering Steppes. I'm not sure why we're all getting stuck there this year. :-/

Uwk

TSR-JoshuaM · 04-07-2011, 12:43 PM

Uwkete-of-Crushbone wrote:

Slip@Everfrost wrote:
Hi Guys,
Just wondering if anyone else is stuck in the Bar of Brell? I haven't logged on in a few weeks and when I try to log in my main. "Slip" it keeps saying the zone is unavailable please try again ..... I try again and get the same message. I've also logged on to an alt and tried to /camp Slip and I get a message about a missing server.
How do I get her out of there? LOL I've been trying to 2 days. Any suggestions?
I had the exact same issue for two of my characters, but the GMs responded almost immediately (in email, but still) and got them out in time to finish the April 1st-exclusive quests (thanks, GMs!). Usually, though, with every other holiday that has a separate instance zone (Moonlight Grottoes once a month, Frostfell, some of the Night of the Dead stuff, Brell's Bar in times past, etc.), once the event is over and the zone no longer exists, my characters have always wound up outside, either in an alignment-friendly zone, like Antonica for my Good alts, or someplace truly neutral, like Thundering Steppes. I'm not sure why we're all getting stuck there this year. :-/
Uwk

I am not sure exactly why either but thankfully GMs place a very high priority on people not being able to log in at all and will help you out of that zone as quickly as possible.

04-04-2011, 12:42 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	The Bar of Brell is gone =( You will need to open a petition for In-Game support from our Knowledge Base (www.soe.com/kb) and request to be moved from that zone. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

04-05-2011, 03:28 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	I can't fix the problem because I have zero in-game powers whatsoever. What I can do is tell you exactly what you need to do in order to get the issue resolved. I can't move you character but the GM's can. This is preventing a player from getting in game and there is a method in our knowledge base to open a petition with the only team of people who have the ability to fix the issue. In the interest of time you can read in my initial response exactly how to resolve the issue as quickly as possible or you could read "Would you please PM me your Station Name, Character Name, and Home server?" meaning you have no control over when a GM has your ticket in the queue because you still need to respond to me with it, I need to read it then open the ticket for you. I'm still more than happy to open a support ticket as well but this is a little faster for you, the player. Hopefully that explains it __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

04-07-2011, 10:57 AM	#5
Uwkete-of-Crushbone Loremaster Join Date: Apr 2009 Location: Southern California Posts: 145	Slip@Everfrost wrote: Hi Guys, Just wondering if anyone else is stuck in the Bar of Brell? I haven't logged on in a few weeks and when I try to log in my main. "Slip" it keeps saying the zone is unavailable please try again ..... I try again and get the same message. I've also logged on to an alt and tried to /camp Slip and I get a message about a missing server. How do I get her out of there? LOL I've been trying to 2 days. Any suggestions? I had the exact same issue for two of my characters, but the GMs responded almost immediately (in email, but still) and got them out in time to finish the April 1st-exclusive quests (thanks, GMs!). Usually, though, with every other holiday that has a separate instance zone (Moonlight Grottoes once a month, Frostfell, some of the Night of the Dead stuff, Brell's Bar in times past, etc.), once the event is over and the zone no longer exists, my characters have always wound up outside, either in an alignment-friendly zone, like Antonica for my Good alts, or someplace truly neutral, like Thundering Steppes. I'm not sure why we're all getting stuck there this year. :-/ Uwk __________________ Giant berserker kitties need luv too! ~

04-07-2011, 12:43 PM	#6
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Uwkete-of-Crushbone wrote: Slip@Everfrost wrote: Hi Guys, Just wondering if anyone else is stuck in the Bar of Brell? I haven't logged on in a few weeks and when I try to log in my main. "Slip" it keeps saying the zone is unavailable please try again ..... I try again and get the same message. I've also logged on to an alt and tried to /camp Slip and I get a message about a missing server. How do I get her out of there? LOL I've been trying to 2 days. Any suggestions? I had the exact same issue for two of my characters, but the GMs responded almost immediately (in email, but still) and got them out in time to finish the April 1st-exclusive quests (thanks, GMs!). Usually, though, with every other holiday that has a separate instance zone (Moonlight Grottoes once a month, Frostfell, some of the Night of the Dead stuff, Brell's Bar in times past, etc.), once the event is over and the zone no longer exists, my characters have always wound up outside, either in an alignment-friendly zone, like Antonica for my Good alts, or someplace truly neutral, like Thundering Steppes. I'm not sure why we're all getting stuck there this year. :-/ Uwk I am not sure exactly why either but thankfully GMs place a very high priority on people not being able to log in at all and will help you out of that zone as quickly as possible. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

04-03-2011, 06:25 PM	#1
Slip Server: Everfrost Guild: Wrath Rank: Senior Officer Loremaster Join Date: Dec 2004 Posts: 36	Hi Guys, Just wondering if anyone else is stuck in the Bar of Brell? I haven't logged on in a few weeks and when I try to log in my main. "Slip" it keeps saying the zone is unavailable please try again ..... I try again and get the same message. I've also logged on to an alt and tried to /camp Slip and I get a message about a missing server. How do I get her out of there? LOL I've been trying to 2 days. Any suggestions?

04-05-2011, 01:49 PM	#3
foxmajik Seer Join Date: Feb 2011 Posts: 10	If you're a SOE employee and you know he's having the problem, why couldn't you just fix the problem for him or send the request on to the person who can instead of telling him to do it himself and giving him a frowny face? Also it seems like if a zone is being deleted it should be someone's responsibility to make sure there aren't any characters in that zone first.