SONY eq2 extended beta deleted all my expansions,6 vet rewards, referfriend mount

Alliera · 08-21-2010, 12:53 AM

Hello all,

I Need someone from sony red name to take action and do 2 account Restores Im totally and utterly blanked, I pay 75$ month to sony 2 all access accounts and vanguard account is 75 and now my eq 2 accounts have lost all account age, vet rewards, mounts, expansions due to me simply trying eq 2 extended tonight beta what mistake that was.

I have 2 all access sony accounts for 29.99 and 29.99 tonight for heck of it, went to try eq 2 extended beta even know im staying on AB and Very Happy their.

ONly reason was trying it, fiquired their be tons of lowbies, and since have 2 sony all access accounts that supposed to give us automatic account gold status in eq 2 extended beta.

well in eq 2 exteded beta purchased racepack 1 with account x, However when logged out account x 1 my 2 all access accounts had racepack number 1 addded to my eq 2 live account instead of extended beta account which should been.

But this is when all hell breaks Lose, account x all access has all expansions includeing sents fate collectors edition and all vet rewards minus 6 year reward which im 1 month shy on account age for and had 1 refer friend mount left, well account x is wiped have no expansions no vet rewards , no refer friend mount , No account age its been wiped by years, and to boot the racepack 1 bought for eq 2 extended is added to eq 2 live, and to top it off dont have gold status in eq 2 extended beta when have 2 all access accounts., all my titles as vet rewards are wiped to

my 2nd all access account had all expansions includeing sents fate collectors and 1 year vet rewards its also completly wiped.

Alliera · 08-21-2010, 12:53 AM

Help this isnt even funny what has happend

BChizzle · 08-21-2010, 12:54 AM

Contact customer service, you might also want to just PM smokejumper as well.

BabyAngel · 08-21-2010, 12:56 AM

Oh gees I feel sorry for your situation SMILEY

You will probably have to call SOE's CS team, I don't think the red names here have account access.

Oasisopenraidng · 08-21-2010, 01:01 AM

Same here on 2 accounts

MyleeSilverwings · 08-21-2010, 01:21 AM

SAME HERE!!! Everything in my account from launch to this date has been moved to EQ2 Extended. I found out when I logged on my main char to raid tonight and was unable to use the flag because I didn't have Sentinel's Fate expansion ???!!!???? or any other for that matter.

I had an "extended" conversation with Tech Support in San Diego this evening. The "problem" has been escalated up to the Platform Support team for correction.

They have given me 3 days free play on my account for the inconvenience. Call them, it is the only way you will get this fixed!

And 5 characters are gone ... I guess they messed that up also.

Zoltaroth · 08-21-2010, 01:36 AM

If you are having this problem please PM me your station name.

FarinIX · 08-21-2010, 02:07 AM

A little more information on ETA for resolution would be nice. Thanks for jumping in Zoltaroth! Hopefully this is just a blip.

Alliera · 08-21-2010, 02:16 AM

I just PMed you my 2 eq 2 all access accounts names which pay 29.99 and 29.99 for we have 3rd vangiuard account we pay 14.99 for all expansions are gone, we had sents fate collectors on both all access accounts, had all previous expansions and mounts senior account has lost all vet rewwards and was 1 month from 6 year vet reward

on my main account and had refer friend mount left to claim

2nd account is refer friend account has all expansions and sents fate collectors edition and 1 year in vet rewards, everything is gone im so mad im beside myself and on weekend, I can understand beta of eq 2, but betas should not cross over to flagship servers and accounts i pay 75 bucks total month for on the weekend cant go anywhere in eq 2 live due all expansions and rewards gone and my titles im beyond Mad.

then to top it off Buy on eq 2 extended beta before this debacle happens racepack 1 for station cash instead of adding it to extended beta they add it to eq 2 live account on main account

then since have 2 sony all access 29.99 accounts we should get gold status free on both 2 eq 2 extended betas to try free but its not giveing us gold status what god dam mess.

Zoltaroth · 08-21-2010, 02:25 AM

We are looking into what is going on. I am going to be in touch with the people who PMed me via PMs.

Extaris · 08-21-2010, 02:41 AM

So should we expect to be able to play by morning?

Avirodar · 08-21-2010, 02:47 AM

This is simply amazing.Grats SOE on creating even more happy customers. This GU was definitely worth waiting 3 months for, to laugh at.Be offended all you want, its the truth.

Alliera · 08-21-2010, 02:58 AM

on top of not be to play all night and raid im so so so so so so mad its not funny

and now have to stay up till they restore my 2 accounts in expansions, mounts, vet rewards, refer friend 1 mount , and most of all account age on main account.

Extaris · 08-21-2010, 03:03 AM

It really shouldnt be that hard to fix this then shut the Extended servers down until they fix it

Rezikai · 08-21-2010, 03:08 AM

Extaris@Kithicor wrote:

So should we expect to be able to play by morning?

more importantly how does Zoltaroth keep changing his sig so quickly for awesome SK pics.. the Lego SK is dopeness almost a 10 on the Burley meter.

Extaris · 08-21-2010, 03:18 AM

Well i had some false hope still nothing... no PM no email

Alliera · 08-21-2010, 03:36 AM

Correct me if im wrong after they add the expansions, moounts, all claim items, vet rewards and account age to main account and refer friend free mount and add racepack number 1 i bought to beta instead of my main account eq 2 live all access account where its useless

dont 2 sony all access 29.99 accounts get free gold eq 2 beta account per account cause that wasnt working either.

FarinIX · 08-21-2010, 03:37 AM

I posted what happened to me here:

http://forums.station.sony.com/eq2/...485162&#5396914

Extaris · 08-21-2010, 03:49 AM

I just want this fixed. They are going to have to do more than a couple free days credit here.

Alliera · 08-21-2010, 04:51 AM

I pay 75$ dollars month to sony 2 sony all access accounts and 1 vanguard account 75$ and they for 14 hours now have ruined my sleep and raiding and weekend they deleted all data for both accounts from every expansions, and no vet rewards, and lost refer friend mount had 1 left to claim and my account age isnt at near 6 years now and all vet rewards and claims from the expansions includeing tso and so and sf collectors edition with mounts , this was accident , dont care about beta test of eq 2 beta, it should not wipe eq 2 live all access paying accounts period they going to have to give 30 days game time for this or in few monthes have us all leave to RIFT Im staying awake waiting for developer to pm me

what we all need is full account restores like character restores but characters in some pepeople cases are gone or missing in my case its all subscrip[tion data expansions, vet rewards etc, mounts refer friend etc

and they added race kit 1 i paid for added it to eq 2 live account like total clowns.

Alliera · 08-21-2010, 04:52 AM

I pay 60 bucks month for eq 2 and vanguard 75 total when consider 3rd vanguard account, and they have my eq live all access accounts so screwed cant even petition in game or out im totally and utterly [Removed for Content].

Krakus · 08-21-2010, 05:11 AM

I dont know why SOE isn't being on top of this(Working overnight for a fix)

This issue should have been resolved overall, not on a ticket by ticket basis.

Esta · 08-21-2010, 05:11 AM

Thank god I came here first before trying out Eq2x :p

Alliera · 08-21-2010, 05:30 AM

anyone have clue when they restore our accounts so we can play eq 2 live and raid and retore all expansions and account age and vet rewards and mounts?

Palleon · 08-21-2010, 05:30 AM

Yet further evidence SOE don't want people playing EQ2X but want them on the live servers with a sub only! This is a disgrace, I'm Qui... oh hang on, no, sorry, I got that the wrong way round. Re-subbed.

It's a bug people, it will be fixed. Remember these are real people working here, and they don't do this on purpose.

Zaldor · 08-21-2010, 05:49 AM

Palleon wrote:

Yet further evidence SOE don't want people playing EQ2X but want them on the live servers with a sub only! This is a disgrace, I'm Qui... oh hang on, no, sorry, I got that the wrong way round. Re-subbed.
It's a bug people, it will be fixed. Remember these are real people working here, and they don't do this on purpose.

Garbage In Garbage Out.

Through their ineptness they have done this.

They laid off the wrong people apparently.

ranga · 08-21-2010, 07:41 AM

Battlegrounds anyone?

I know it's not funny.

MyleeSilverwings · 08-21-2010, 10:50 AM

Before giving up and going to sleep last night, I made the sad mistake of logging into my live account to see if it was fixed. I then discovered that on the remaining 7 characters, out of the original 12 that I had, every single AA has been reset!!!! The AA points are there, but (for example) the Bard, Dirge and Shadow trees are all empty of assigned points. I can't even BEGIN to think of the work I will need to go through to put all those points back where they belong, on every single character I have /cries.

This made me so sick with disgust, I gave up and turned off the computer. Only to turn it back on 9 hours later and nothing, nada, zilch has been fixed

Oasisopenraidng · 08-21-2010, 11:59 AM

Well one account, my girlfriends, got fixed but my account isnt.

My situation is really weird, my girlfriend lost access to all her expansions etc on EQ2Live but I lost access to all my expansions on EQ2 Extended completely opposite.

Please fix this I would like to play this weekend.

SOE=Pay to Test

Jonahs · 08-21-2010, 12:18 PM

Just logged into Live and I have lost everyhing too, expansionpacks, vet rewards the lot. I hope this canbe sorted easily.

08-21-2010, 12:56 AM	#4
BabyAngel Loremaster Join Date: Jan 2009 Posts: 490	Oh gees I feel sorry for your situation You will probably have to call SOE's CS team, I don't think the red names here have account access.

08-21-2010, 02:07 AM	#8
FarinIX Loremaster Join Date: Aug 2007 Posts: 48	A little more information on ETA for resolution would be nice. Thanks for jumping in Zoltaroth! Hopefully this is just a blip. __________________

08-21-2010, 02:47 AM	#12
Avirodar Server: Oasis Guild: Tyranny Rank: Champion Loremaster Join Date: Dec 2005 Posts: 2,035	This is simply amazing.Grats SOE on creating even more happy customers. This GU was definitely worth waiting 3 months for, to laugh at.Be offended all you want, its the truth. __________________ Templar of Oasis

08-21-2010, 03:08 AM	#15
Rezikai Loremaster Join Date: Sep 2005 Posts: 561	Extaris@Kithicor wrote: So should we expect to be able to play by morning? more importantly how does Zoltaroth keep changing his sig so quickly for awesome SK pics.. the Lego SK is dopeness almost a 10 on the Burley meter. __________________

08-21-2010, 03:37 AM	#18
FarinIX Loremaster Join Date: Aug 2007 Posts: 48	I posted what happened to me here: http://forums.station.sony.com/eq2/...485162&#5396914 __________________

08-21-2010, 12:53 AM	#1
Alliera Loremaster Join Date: Nov 2004 Posts: 141	Hello all, I Need someone from sony red name to take action and do 2 account Restores Im totally and utterly blanked, I pay 75$ month to sony 2 all access accounts and vanguard account is 75 and now my eq 2 accounts have lost all account age, vet rewards, mounts, expansions due to me simply trying eq 2 extended tonight beta what mistake that was. I have 2 all access sony accounts for 29.99 and 29.99 tonight for heck of it, went to try eq 2 extended beta even know im staying on AB and Very Happy their. ONly reason was trying it, fiquired their be tons of lowbies, and since have 2 sony all access accounts that supposed to give us automatic account gold status in eq 2 extended beta. well in eq 2 exteded beta purchased racepack 1 with account x, However when logged out account x 1 my 2 all access accounts had racepack number 1 addded to my eq 2 live account instead of extended beta account which should been. But this is when all hell breaks Lose, account x all access has all expansions includeing sents fate collectors edition and all vet rewards minus 6 year reward which im 1 month shy on account age for and had 1 refer friend mount left, well account x is wiped have no expansions no vet rewards , no refer friend mount , No account age its been wiped by years, and to boot the racepack 1 bought for eq 2 extended is added to eq 2 live, and to top it off dont have gold status in eq 2 extended beta when have 2 all access accounts., all my titles as vet rewards are wiped to my 2nd all access account had all expansions includeing sents fate collectors and 1 year vet rewards its also completly wiped.

08-21-2010, 12:54 AM	#3
BChizzle Loremaster Join Date: Sep 2005 Posts: 2,095	Contact customer service, you might also want to just PM smokejumper as well.

08-21-2010, 01:01 AM	#5
Oasisopenraidng Server: Oasis Guild: Oasis Open Raiding Coaltion Rank: President Loremaster Join Date: Feb 2006 Posts: 11	Same here on 2 accounts

08-21-2010, 01:21 AM	#6
MyleeSilverwings Loremaster Join Date: Nov 2004 Posts: 110	SAME HERE!!! Everything in my account from launch to this date has been moved to EQ2 Extended. I found out when I logged on my main char to raid tonight and was unable to use the flag because I didn't have Sentinel's Fate expansion ???!!!???? or any other for that matter. I had an "extended" conversation with Tech Support in San Diego this evening. The "problem" has been escalated up to the Platform Support team for correction. They have given me 3 days free play on my account for the inconvenience. Call them, it is the only way you will get this fixed! And 5 characters are gone ... I guess they messed that up also.

08-21-2010, 01:36 AM	#7
Zoltaroth Lead Programmer Join Date: Feb 2006 Posts: 435	If you are having this problem please PM me your station name.

08-21-2010, 02:16 AM	#9
Alliera Loremaster Join Date: Nov 2004 Posts: 141	I just PMed you my 2 eq 2 all access accounts names which pay 29.99 and 29.99 for we have 3rd vangiuard account we pay 14.99 for all expansions are gone, we had sents fate collectors on both all access accounts, had all previous expansions and mounts senior account has lost all vet rewwards and was 1 month from 6 year vet reward on my main account and had refer friend mount left to claim 2nd account is refer friend account has all expansions and sents fate collectors edition and 1 year in vet rewards, everything is gone im so mad im beside myself and on weekend, I can understand beta of eq 2, but betas should not cross over to flagship servers and accounts i pay 75 bucks total month for on the weekend cant go anywhere in eq 2 live due all expansions and rewards gone and my titles im beyond Mad. then to top it off Buy on eq 2 extended beta before this debacle happens racepack 1 for station cash instead of adding it to extended beta they add it to eq 2 live account on main account then since have 2 sony all access 29.99 accounts we should get gold status free on both 2 eq 2 extended betas to try free but its not giveing us gold status what god dam mess.

08-21-2010, 02:25 AM	#10
Zoltaroth Lead Programmer Join Date: Feb 2006 Posts: 435	We are looking into what is going on. I am going to be in touch with the people who PMed me via PMs.

08-21-2010, 02:41 AM	#11
Extaris Server: Kithicor Guild: Grenricks Guidance Rank: (Senior Officer) Lord or Lady Loremaster Join Date: Jul 2006 Posts: 5	So should we expect to be able to play by morning?

08-21-2010, 02:58 AM	#13
Alliera Loremaster Join Date: Nov 2004 Posts: 141	on top of not be to play all night and raid im so so so so so so mad its not funny and now have to stay up till they restore my 2 accounts in expansions, mounts, vet rewards, refer friend 1 mount , and most of all account age on main account.

08-21-2010, 03:03 AM	#14
Extaris Server: Kithicor Guild: Grenricks Guidance Rank: (Senior Officer) Lord or Lady Loremaster Join Date: Jul 2006 Posts: 5	It really shouldnt be that hard to fix this then shut the Extended servers down until they fix it

08-21-2010, 03:18 AM	#16
Extaris Server: Kithicor Guild: Grenricks Guidance Rank: (Senior Officer) Lord or Lady Loremaster Join Date: Jul 2006 Posts: 5	Well i had some false hope still nothing... no PM no email

08-21-2010, 03:36 AM	#17
Alliera Loremaster Join Date: Nov 2004 Posts: 141	Correct me if im wrong after they add the expansions, moounts, all claim items, vet rewards and account age to main account and refer friend free mount and add racepack number 1 i bought to beta instead of my main account eq 2 live all access account where its useless dont 2 sony all access 29.99 accounts get free gold eq 2 beta account per account cause that wasnt working either.

08-21-2010, 03:49 AM	#19
Extaris Server: Kithicor Guild: Grenricks Guidance Rank: (Senior Officer) Lord or Lady Loremaster Join Date: Jul 2006 Posts: 5	I just want this fixed. They are going to have to do more than a couple free days credit here.

08-21-2010, 04:51 AM	#20
Alliera Loremaster Join Date: Nov 2004 Posts: 141	I pay 75$ dollars month to sony 2 sony all access accounts and 1 vanguard account 75$ and they for 14 hours now have ruined my sleep and raiding and weekend they deleted all data for both accounts from every expansions, and no vet rewards, and lost refer friend mount had 1 left to claim and my account age isnt at near 6 years now and all vet rewards and claims from the expansions includeing tso and so and sf collectors edition with mounts , this was accident , dont care about beta test of eq 2 beta, it should not wipe eq 2 live all access paying accounts period they going to have to give 30 days game time for this or in few monthes have us all leave to RIFT Im staying awake waiting for developer to pm me what we all need is full account restores like character restores but characters in some pepeople cases are gone or missing in my case its all subscrip[tion data expansions, vet rewards etc, mounts refer friend etc and they added race kit 1 i paid for added it to eq 2 live account like total clowns.

08-21-2010, 04:52 AM	#21
Alliera Loremaster Join Date: Nov 2004 Posts: 141	I pay 60 bucks month for eq 2 and vanguard 75 total when consider 3rd vanguard account, and they have my eq live all access accounts so screwed cant even petition in game or out im totally and utterly [Removed for Content].

08-21-2010, 05:11 AM	#22
Krakus Server: Butcherblock Guild: The Black Knights Rank: Squire (20,000) Loremaster Join Date: Mar 2009 Posts: 68	I dont know why SOE isn't being on top of this(Working overnight for a fix) This issue should have been resolved overall, not on a ticket by ticket basis. __________________ EQ2 Podcast in the works - Link soon!

08-21-2010, 05:11 AM	#23
Esta General Join Date: Feb 2010 Posts: 15	Thank god I came here first before trying out Eq2x :p

08-21-2010, 05:30 AM	#24
Alliera Loremaster Join Date: Nov 2004 Posts: 141	anyone have clue when they restore our accounts so we can play eq 2 live and raid and retore all expansions and account age and vet rewards and mounts?

08-21-2010, 05:30 AM	#25
Palleon Loremaster Join Date: Dec 2004 Posts: 192	Yet further evidence SOE don't want people playing EQ2X but want them on the live servers with a sub only! This is a disgrace, I'm Qui... oh hang on, no, sorry, I got that the wrong way round. Re-subbed. It's a bug people, it will be fixed. Remember these are real people working here, and they don't do this on purpose.

08-21-2010, 05:49 AM	#26
Zaldor Loremaster Join Date: Dec 2004 Posts: 493	Palleon wrote: Yet further evidence SOE don't want people playing EQ2X but want them on the live servers with a sub only! This is a disgrace, I'm Qui... oh hang on, no, sorry, I got that the wrong way round. Re-subbed. It's a bug people, it will be fixed. Remember these are real people working here, and they don't do this on purpose. Garbage In Garbage Out. Through their ineptness they have done this. They laid off the wrong people apparently.

08-21-2010, 07:41 AM	#27
ranga Loremaster Join Date: Aug 2007 Posts: 393	Battlegrounds anyone? I know it's not funny. __________________ The official comment from ProSiebenSat.1 on segregation - We do not think about a transfer of US server chars from EU costumers in Eq2. That should solve the biggest worries the EQ2 community has at the moment. We do not want to interfere with long build ingame relationships. This is the current way we think about it.

08-21-2010, 10:50 AM	#28
MyleeSilverwings Loremaster Join Date: Nov 2004 Posts: 110	Before giving up and going to sleep last night, I made the sad mistake of logging into my live account to see if it was fixed. I then discovered that on the remaining 7 characters, out of the original 12 that I had, every single AA has been reset!!!! The AA points are there, but (for example) the Bard, Dirge and Shadow trees are all empty of assigned points. I can't even BEGIN to think of the work I will need to go through to put all those points back where they belong, on every single character I have /cries. This made me so sick with disgust, I gave up and turned off the computer. Only to turn it back on 9 hours later and nothing, nada, zilch has been fixed

08-21-2010, 11:59 AM	#29
Oasisopenraidng Server: Oasis Guild: Oasis Open Raiding Coaltion Rank: President Loremaster Join Date: Feb 2006 Posts: 11	Well one account, my girlfriends, got fixed but my account isnt. My situation is really weird, my girlfriend lost access to all her expansions etc on EQ2Live but I lost access to all my expansions on EQ2 Extended completely opposite. Please fix this I would like to play this weekend. SOE=Pay to Test

08-21-2010, 12:18 PM	#30
Jonahs Loremaster Join Date: Jan 2005 Posts: 5	Just logged into Live and I have lost everyhing too, expansionpacks, vet rewards the lot. I hope this canbe sorted easily.