The Shadow Odyssey Pre Order Broken

Urrano · 10-15-2008, 06:27 AM

Ive tried several credit cards to pay for the new preorder of the new Expansion (including the one ive used for the last two years) , fails on all at the continue, several other people getting the same problem. ive checked double checked , read the forums, not sure what im doing wrong ..... any clues?

also ...I tired ringing the support in the uk on 08456004263 only to be told ring back 10am-7pm pacific time, is there a support number for UK that in GMT time please?

wullailhuit · 10-15-2008, 06:32 AM

Getting exactly the same here....something broken in the charging software I think.

maphrodite · 10-15-2008, 11:22 AM

Getting the same here probably the fact that we are uk based and for some reason we cant pre-order from the start like the US can as normal we have to wait a week or 2 to bebale to preorder the expansions SMILEY

MadLuna · 10-15-2008, 11:46 AM

Same story, cannot purchase from Station store, get message

"Sorry, we were unable to process your payment.

Please click on the following link for possible solutions to your error:

http://help.station.sony.com/cgi-bi...p?p_faqid=18268"

No problem paying account monthly or buying LoN Card, but pre-ordering is impossible to complete with my corporate mastercard...

Have current card, up-to-date account info etc. Lives in Sweden so DD is only option since getting EQ2 in Europe is a real pain due to SOE marketing genius.

Rohip · 10-15-2008, 12:14 PM

Same problem here all CC details updated but no payment taken.It is quite nice that Sony don't feel the need to take my money even when offered.There is also no option to apologise for the evil sin of having a UK account and the unforgivable sin of not providing parlimentary representation for the 13 colonies for which I take full responsibility and apologise entirely!Now please may I pre-order the expansion (and get my tea bags back out of Boston harbour)Thanks SMILEY

Wossname · 10-15-2008, 04:41 PM

Anyone else getting the feeling that the only people that can do anything CC related right now are in the US? In the words of Eddie Izzard: "You do *know* there are other countries, right?"

Felshades · 10-15-2008, 06:14 PM

at first i was thinking 'are you running firefox with noscript up?' because that sometimes screws with my payments...then i see it happening to alot of europeans...heres hopin they fix it for yas./huggles

TSR-DanielH · 10-15-2008, 07:14 PM

Wossname wrote:

Anyone else getting the feeling that the only people that can do anything CC related right now are in the US? In the words of Eddie Izzard: "You do *know* there are other countries, right?"

The problem actually doesn't lie with us this time. When processing transactions that originate in another country we need to use a system called global collect. They have had some database problems over the last couple of days. According to the information I have they are actively working to correct it and it should be done shortly. Hopefully thats the case.

TSR-DanielH · 10-15-2008, 09:32 PM

Hello again everyone,I just got an e-mail letting me know that the Global Collect problem has been fixed for pre-orders. Everyone should be able to preorder at this point. Let me know if you continue having difficulty.

netraft1800 · 10-16-2008, 02:33 AM

thx, work now)

BlackPhoenix9 · 10-16-2008, 05:56 AM

hey, i still getting this message:

Purchase Preview ErrorWe're sorry, a system error has occurred while processing your request. Please try again later. We apologize for the inconvenience. If you continue to encounter this error, please view our knowledgebase for possible solutions to your error.

Getting this since yesterday, any tip would be appreciated thx

Urrano · 10-16-2008, 06:48 AM

thanks for looking into this, now working for me.

Bibo · 10-16-2008, 08:54 AM

TSR-DanielH wrote:

Hello again everyone,I just got an e-mail letting me know that the Global Collect problem has been fixed for pre-orders. Everyone should be able to preorder at this point. Let me know if you continue having difficulty.

Yay, it worked. Seems it's fixed. Thanks for the info.

MadLuna · 10-16-2008, 12:41 PM

Yeah, it works now. Thank you.

TSR-DanielH · 10-16-2008, 03:09 PM

BlackPhoenix9 wrote:

hey, i still getting this message:
Purchase Preview ErrorWe're sorry, a system error has occurred while processing your request. Please try again later. We apologize for the inconvenience. If you continue to encounter this error, please view our knowledgebase for possible solutions to your error.
Getting this since yesterday, any tip would be appreciated thx

Thats usually a different error caused by the Currency on your account not matching the Country. We should be able to correct that for you if you can contact our customer support.

joeygopher · 11-08-2008, 02:38 PM

ok well i was having a similar sort of issue

turned out i had an old expired credit card on my account that seemed to be acting as the "primary" card - went through some odd steps to be able to delete it (had to go and pretend i was changing my card in my EQ2 subscription but really just picked by "second" card again and confirmed) and this then gave me an option on the payment sources screen to delete the first one. for some reason that option wasn't there before.

went back to the pre-order from eq2players.com (no link on the station store pages for some inexplicable reason - it's like they don't want people to buy it!) and it went through this time.

what a palaver - and those account webpages are the worst built pages i have ever seen - what is with the loading time of all the dozens of jpg files?!

Rohip · 11-11-2008, 04:22 PM

Well........

After finally managing to preorder TSO - new credit card details, account changed to ££ from $$ my subscription failed!

My new card which was accepted for pre-order didn't work for subs, after some frustration with a tsr rep in chat (it's your bank - your card declined etc.. which it wasn't) I had to delete my card, cancel my pre-order have my account switched back to U$D, re-do subs in the original wrong currency, which accepted my supossedly dodgy card, give up, and, bizzarely, order a box instead of just quiting for good.

Just a thought... but isn't taking customers money quite a key part of any business? Why make it so hard?

Now I have completed my payment quest, surely I should receive a particularly shiny reward???

10-15-2008, 06:32 AM	#2
wullailhuit Loremaster Join Date: Nov 2004 Posts: 1,007	Getting exactly the same here....something broken in the charging software I think. __________________

10-15-2008, 12:14 PM	#5
Rohip Server: Splitpaw Guild: Holy Grail Rank: Ex-Raiders Loremaster Join Date: Dec 2005 Posts: 3	Same problem here all CC details updated but no payment taken.It is quite nice that Sony don't feel the need to take my money even when offered.There is also no option to apologise for the evil sin of having a UK account and the unforgivable sin of not providing parlimentary representation for the 13 colonies for which I take full responsibility and apologise entirely!Now please may I pre-order the expansion (and get my tea bags back out of Boston harbour)Thanks __________________

10-15-2008, 07:14 PM	#8
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Wossname wrote: Anyone else getting the feeling that the only people that can do anything CC related right now are in the US? In the words of Eddie Izzard: "You do know there are other countries, right?" The problem actually doesn't lie with us this time. When processing transactions that originate in another country we need to use a system called global collect. They have had some database problems over the last couple of days. According to the information I have they are actively working to correct it and it should be done shortly. Hopefully thats the case. __________________ Daniel H Technical Support Representative Sony Online Entertainment

10-15-2008, 09:32 PM	#9
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Hello again everyone,I just got an e-mail letting me know that the Global Collect problem has been fixed for pre-orders. Everyone should be able to preorder at this point. Let me know if you continue having difficulty. __________________ Daniel H Technical Support Representative Sony Online Entertainment

10-16-2008, 08:54 AM	#13
Bibo General Join Date: Nov 2007 Posts: 15	TSR-DanielH wrote: Hello again everyone,I just got an e-mail letting me know that the Global Collect problem has been fixed for pre-orders. Everyone should be able to preorder at this point. Let me know if you continue having difficulty. Yay, it worked. Seems it's fixed. Thanks for the info. __________________

10-15-2008, 06:27 AM	#1
Urrano Loremaster Join Date: Nov 2004 Posts: 30	Ive tried several credit cards to pay for the new preorder of the new Expansion (including the one ive used for the last two years) , fails on all at the continue, several other people getting the same problem. ive checked double checked , read the forums, not sure what im doing wrong ..... any clues? also ...I tired ringing the support in the uk on 08456004263 only to be told ring back 10am-7pm pacific time, is there a support number for UK that in GMT time please?

10-15-2008, 11:22 AM	#3
maphrodite Loremaster Join Date: Dec 2004 Posts: 20	Getting the same here probably the fact that we are uk based and for some reason we cant pre-order from the start like the US can as normal we have to wait a week or 2 to bebale to preorder the expansions

10-15-2008, 11:46 AM	#4
MadLuna Loremaster Join Date: Nov 2004 Location: Sweden Posts: 73	Same story, cannot purchase from Station store, get message "Sorry, we were unable to process your payment. Please click on the following link for possible solutions to your error: http://help.station.sony.com/cgi-bi...p?p_faqid=18268" No problem paying account monthly or buying LoN Card, but pre-ordering is impossible to complete with my corporate mastercard... Have current card, up-to-date account info etc. Lives in Sweden so DD is only option since getting EQ2 in Europe is a real pain due to SOE marketing genius.

10-15-2008, 04:41 PM	#6
Wossname Loremaster Join Date: Nov 2004 Posts: 194	Anyone else getting the feeling that the only people that can do anything CC related right now are in the US? In the words of Eddie Izzard: "You do know there are other countries, right?"

10-15-2008, 06:14 PM	#7
Felshades Loremaster Join Date: Nov 2005 Posts: 2,887	at first i was thinking 'are you running firefox with noscript up?' because that sometimes screws with my payments...then i see it happening to alot of europeans...heres hopin they fix it for yas./huggles

10-16-2008, 02:33 AM	#10
netraft1800 Loremaster Join Date: Nov 2007 Posts: 4	thx, work now)

10-16-2008, 05:56 AM	#11
BlackPhoenix9 Loremaster Join Date: Feb 2006 Posts: 22	hey, i still getting this message: Purchase Preview ErrorWe're sorry, a system error has occurred while processing your request. Please try again later. We apologize for the inconvenience. If you continue to encounter this error, please view our knowledgebase for possible solutions to your error. Getting this since yesterday, any tip would be appreciated thx

10-16-2008, 06:48 AM	#12
Urrano Loremaster Join Date: Nov 2004 Posts: 30	thanks for looking into this, now working for me.

10-16-2008, 12:41 PM	#14
MadLuna Loremaster Join Date: Nov 2004 Location: Sweden Posts: 73	Yeah, it works now. Thank you.

10-16-2008, 03:09 PM	#15
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	BlackPhoenix9 wrote: hey, i still getting this message: Purchase Preview ErrorWe're sorry, a system error has occurred while processing your request. Please try again later. We apologize for the inconvenience. If you continue to encounter this error, please view our knowledgebase for possible solutions to your error. Getting this since yesterday, any tip would be appreciated thx Thats usually a different error caused by the Currency on your account not matching the Country. We should be able to correct that for you if you can contact our customer support. __________________ Daniel H Technical Support Representative Sony Online Entertainment

11-08-2008, 02:38 PM	#16
joeygopher Loremaster Join Date: Apr 2005 Posts: 258	ok well i was having a similar sort of issue turned out i had an old expired credit card on my account that seemed to be acting as the "primary" card - went through some odd steps to be able to delete it (had to go and pretend i was changing my card in my EQ2 subscription but really just picked by "second" card again and confirmed) and this then gave me an option on the payment sources screen to delete the first one. for some reason that option wasn't there before. went back to the pre-order from eq2players.com (no link on the station store pages for some inexplicable reason - it's like they don't want people to buy it!) and it went through this time. what a palaver - and those account webpages are the worst built pages i have ever seen - what is with the loading time of all the dozens of jpg files?!

11-11-2008, 04:22 PM	#17
Rohip Server: Splitpaw Guild: Holy Grail Rank: Ex-Raiders Loremaster Join Date: Dec 2005 Posts: 3	Well........ After finally managing to preorder TSO - new credit card details, account changed to ££ from $$ my subscription failed! My new card which was accepted for pre-order didn't work for subs, after some frustration with a tsr rep in chat (it's your bank - your card declined etc.. which it wasn't) I had to delete my card, cancel my pre-order have my account switched back to U$D, re-do subs in the original wrong currency, which accepted my supossedly dodgy card, give up, and, bizzarely, order a box instead of just quiting for good. Just a thought... but isn't taking customers money quite a key part of any business? Why make it so hard? Now I have completed my payment quest, surely I should receive a particularly shiny reward??? __________________