started with 2 week trial, bought Kunark did not get 30 days free

Krothgar · 11-27-2007, 03:30 PM

anyone else have this happen? should i submit a ticket or call billiing. what is billings phone number?

Nulad · 11-27-2007, 04:02 PM

Sadly that's the way it works, the 30 days free is for new accounts only so you have a choice of either creating a new account and getting your 30 days or continuing your trial account and not getting them.

Fringe · 11-27-2007, 06:22 PM

Actually, that's not how it works. While the 30-days Free is for New accounts only, the Trial account counts as a new account so you should have gotten the free time.How was it determined that you didn't get the 30-days? Was it that you were actually billed or was it that you had to enter credit card info? If it's the former then you should contact Billing support, if it's the later than that is simply how account activation works. While they ask for payment info you won't actually be billed until after the 30-day period as expired.

Nulad · 11-27-2007, 07:52 PM

In which case I stand corrected SMILEY

Fringe · 12-01-2007, 04:08 PM

Apparently, I stand corrected instead. After further review of the Knowledge Base it would seem that they have decided to change how this works. Back when the game was first released (and I believe for quite some time thereafter) the 30-days was considered a "bonus" for having bought the game. I had upgraded my trial account and did in fact get the 30-days so I was going off of past experience.Sorry to say, you would need to call them to verify for yourself, but it would appear that upgrading a trial account now in-validates the 30-days free.

Pawa · 12-03-2007, 03:23 AM

Thats the question i 've been wanting to ask before i bought the xpac. I decided to just make a new account from scratch since im there is a warning msg that tells you that the free 30 days does not apply for trial accounts (when u sign up).

11-27-2007, 04:02 PM	#2
Nulad General Join Date: Nov 2004 Posts: 638	Sadly that's the way it works, the 30 days free is for new accounts only so you have a choice of either creating a new account and getting your 30 days or continuing your trial account and not getting them. __________________

11-27-2007, 06:22 PM	#3
Fringe Loremaster Join Date: Aug 2005 Posts: 531	Actually, that's not how it works. While the 30-days Free is for New accounts only, the Trial account counts as a new account so you should have gotten the free time.How was it determined that you didn't get the 30-days? Was it that you were actually billed or was it that you had to enter credit card info? If it's the former then you should contact Billing support, if it's the later than that is simply how account activation works. While they ask for payment info you won't actually be billed until after the 30-day period as expired. __________________

11-27-2007, 07:52 PM	#4
Nulad General Join Date: Nov 2004 Posts: 638	In which case I stand corrected __________________

12-01-2007, 04:08 PM	#5
Fringe Loremaster Join Date: Aug 2005 Posts: 531	Apparently, I stand corrected instead. After further review of the Knowledge Base it would seem that they have decided to change how this works. Back when the game was first released (and I believe for quite some time thereafter) the 30-days was considered a "bonus" for having bought the game. I had upgraded my trial account and did in fact get the 30-days so I was going off of past experience.Sorry to say, you would need to call them to verify for yourself, but it would appear that upgrading a trial account now in-validates the 30-days free. __________________

11-27-2007, 03:30 PM	#1
Krothgar Server: Crushbone Guild: Hell Razors Rank: Apprentice to Hell Loremaster Join Date: Jun 2007 Posts: 63	anyone else have this happen? should i submit a ticket or call billiing. what is billings phone number?

12-03-2007, 03:23 AM	#6
Pawa Loremaster Join Date: Dec 2007 Posts: 13	Thats the question i 've been wanting to ask before i bought the xpac. I decided to just make a new account from scratch since im there is a warning msg that tells you that the free 30 days does not apply for trial accounts (when u sign up).