Account transfer

Kadon_Najena · 05-07-2007, 07:50 PM

I am trying to move a character to another account but when I try to it says "Your account validation failed."

I have EOF and KOS on both accounts, any thoughts?

Zcore24 · 05-07-2007, 09:13 PM

Contact SOE by these methods here

Ildarus · 05-07-2007, 09:35 PM

Zcore24 wrote:

Contact SOE by these methods here

I take it you are a forum moderator?

FYI, I am having the same issue and I am getting no help on the issue from CS. I have even been in PM's with someone and they are giving me the same song and dance CS is. Everytime I try and contact CS in some form, whether it is chat or e-mail, I have to go through the whole e-mail verification process over again each time and even then, it is not 100% that I will get access to them. I have never been involved in such a cluster as I have with this CS. I used to always hear about peoples horror stories about SOE CS and I always disregarded them, but now I can say I have experienced it as well.

I am told I need to enter a credit card, but guess what, I am not even to that point. I am at the same issue as the OP. Then the first CS I talked to said there is a known bug with account tranfers, but now no one else seems to know about it. Even the first CS emailed later saying I needed to enter in the credit card information. So here we are, only two days left of the transfer and I still haven't been able to do it.

kelesia · 05-08-2007, 12:01 AM

I had this problem moving toons between my accounts because one of the accounts was originally in my husband's name. A 20 minute long distance phone call to San Diego solved it.... 15 of those minutes spent telling the CS person to 'just fix the underlying problem and i'll move the toons myself' Remarkably he did. Good luck!

Zcore24 · 05-08-2007, 02:00 PM

Posting here is not going to get it solved. I had the same problem as the OP...went to the live chat, waited 15 mins in the que, answered a few questions the TSR asked and 5 mins later my toon was transfered. If you are having problems with email verification then you have some other underlying problem. No I am not a forum moderator, just a user that has used the Customer Service before for my problems and each and every time they have helped me in a courteous and timely matter.

Maebus · 05-09-2007, 08:24 AM

I had the same issue as the OP as well. Opened a support ticket through their system and within an hour they replied with a form indicating what information they needed from me to fix my accounts. About an hour after that they fixed my accounts and reported back. Was one of the best CS experiences I have ever had with any product.

Metallurion · 05-09-2007, 11:33 AM

What was the info they requested plz?

TSR-GarethC · 05-10-2007, 06:18 PM

They would request the last four digits of credit cards on both accounts.

05-07-2007, 07:50 PM	#1
Kadon_Najena Loremaster Join Date: Nov 2004 Posts: 18	I am trying to move a character to another account but when I try to it says "Your account validation failed." I have EOF and KOS on both accounts, any thoughts? __________________ Ranlain---70 Monk---Butcherblock

05-07-2007, 09:13 PM	#2
Zcore24 Loremaster Join Date: Nov 2004 Posts: 117	Contact SOE by these methods here __________________

05-07-2007, 09:35 PM	#3
Ildarus Loremaster Join Date: Mar 2005 Location: MPLS, MN Posts: 221	Zcore24 wrote: Contact SOE by these methods here I take it you are a forum moderator? FYI, I am having the same issue and I am getting no help on the issue from CS. I have even been in PM's with someone and they are giving me the same song and dance CS is. Everytime I try and contact CS in some form, whether it is chat or e-mail, I have to go through the whole e-mail verification process over again each time and even then, it is not 100% that I will get access to them. I have never been involved in such a cluster as I have with this CS. I used to always hear about peoples horror stories about SOE CS and I always disregarded them, but now I can say I have experienced it as well. I am told I need to enter a credit card, but guess what, I am not even to that point. I am at the same issue as the OP. Then the first CS I talked to said there is a known bug with account tranfers, but now no one else seems to know about it. Even the first CS emailed later saying I needed to enter in the credit card information. So here we are, only two days left of the transfer and I still haven't been able to do it. __________________ Lord Sarron-Level 80 Swashbuckler Serpaw-Level 74 Berserker Simbarth-Level 22 Shadowknight/76 Alchemist

05-08-2007, 12:01 AM	#4
kelesia Loremaster Join Date: Nov 2004 Location: Dayton, Ohio Posts: 290	I had this problem moving toons between my accounts because one of the accounts was originally in my husband's name. A 20 minute long distance phone call to San Diego solved it.... 15 of those minutes spent telling the CS person to 'just fix the underlying problem and i'll move the toons myself' Remarkably he did. Good luck! __________________

05-08-2007, 02:00 PM	#5
Zcore24 Loremaster Join Date: Nov 2004 Posts: 117	Posting here is not going to get it solved. I had the same problem as the OP...went to the live chat, waited 15 mins in the que, answered a few questions the TSR asked and 5 mins later my toon was transfered. If you are having problems with email verification then you have some other underlying problem. No I am not a forum moderator, just a user that has used the Customer Service before for my problems and each and every time they have helped me in a courteous and timely matter. __________________

05-09-2007, 08:24 AM	#6
Maebus Server: Antonia Bayle Loremaster Join Date: Jul 2006 Posts: 79	I had the same issue as the OP as well. Opened a support ticket through their system and within an hour they replied with a form indicating what information they needed from me to fix my accounts. About an hour after that they fixed my accounts and reported back. Was one of the best CS experiences I have ever had with any product.

05-09-2007, 11:33 AM	#7
Metallurion Server: Antonia Bayle Loremaster Join Date: Jul 2006 Location: Egypt Posts: 100	What was the info they requested plz?

05-10-2007, 06:18 PM	#8
TSR-GarethC Master Join Date: Mar 2007 Posts: 255	They would request the last four digits of credit cards on both accounts.