changing secret question

Visinrann · 05-02-2007, 12:00 PM

As the email support and the chat support are down I ask it here, how can I delete or reset the secret question so I can change my password?

Visinrann · 05-02-2007, 02:13 PM

is there no support in here?

TSR-GarethC · 05-02-2007, 05:20 PM

For that particular issue you are going to want to contact e-mail or chat support at http://support.station.sony.com, or call in at 858-537-0898 to speak to an Accounts representative.

Visinrann · 05-02-2007, 05:24 PM

that is the site i have been, email support doesnt work, and chat support doesnt work, both big java errors.

TSR-GarethC · 05-02-2007, 05:26 PM

Are you able to call in? The site seems to be working for me at the moment on IE6 and Firefox.

Visinrann · 05-02-2007, 05:40 PM

When i login everything is ok, when i click at email or chat there comes a big error with java thing and other stuff

Visinrann · 05-02-2007, 05:41 PM

type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.RuntimeException: com.sony.soe.platform.common.connectors.session.Se ssionConnectorException: RESULT_INVALID_SESSION com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.populateUserDetails(PlatformDelegatingAutho ritiesPopulator.java:154) com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.getUserDetails(PlatformDelegatingAuthoritie sPopulator.java:81) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.doA uthentication(SessionServerCasAuthenticationProvid er.java:109) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.aut henticate(SessionServerCasAuthenticationProvider.j ava:79) org.acegisecurity.providers.ProviderManager.doAuth entication(ProviderManager.java:20 SMILEY

org.acegisecurity.AbstractAuthenticationManager.au thenticate(AbstractAuthenticationManager.java:49) org.acegisecurity.ui.cas.CasProcessingFilter.attem ptAuthentication(CasProcessingFilter.java:109) org.acegisecurity.ui.AbstractProcessingFilter.doFi lter(AbstractProcessingFilter.java:22 SMILEY

org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) org.acegisecurity.context.HttpSessionContextIntegr ationFilter.doFilter(HttpSessionContextIntegration Filter.java:220) org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) com.sony.soe.platform.common.web.i18n.LocaleFilter .doFilter(LocaleFilter.java:231) com.sony.soe.platform.common.web.CacheFilter.doFil ter(CacheFilter.java:154) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

Visinrann · 05-02-2007, 05:57 PM

It seems to work with firefox. Just downloaded it and it works. Thx

05-02-2007, 05:41 PM	#7
Visinrann Lord Join Date: Nov 2005 Posts: 6	type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.RuntimeException: com.sony.soe.platform.common.connectors.session.Se ssionConnectorException: RESULT_INVALID_SESSION com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.populateUserDetails(PlatformDelegatingAutho ritiesPopulator.java:154) com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.getUserDetails(PlatformDelegatingAuthoritie sPopulator.java:81) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.doA uthentication(SessionServerCasAuthenticationProvid er.java:109) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.aut henticate(SessionServerCasAuthenticationProvider.j ava:79) org.acegisecurity.providers.ProviderManager.doAuth entication(ProviderManager.java:20 org.acegisecurity.AbstractAuthenticationManager.au thenticate(AbstractAuthenticationManager.java:49) org.acegisecurity.ui.cas.CasProcessingFilter.attem ptAuthentication(CasProcessingFilter.java:109) org.acegisecurity.ui.AbstractProcessingFilter.doFi lter(AbstractProcessingFilter.java:22 org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) org.acegisecurity.context.HttpSessionContextIntegr ationFilter.doFilter(HttpSessionContextIntegration Filter.java:220) org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) com.sony.soe.platform.common.web.i18n.LocaleFilter .doFilter(LocaleFilter.java:231) com.sony.soe.platform.common.web.CacheFilter.doFil ter(CacheFilter.java:154) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

05-02-2007, 12:00 PM	#1
Visinrann Lord Join Date: Nov 2005 Posts: 6	As the email support and the chat support are down I ask it here, how can I delete or reset the secret question so I can change my password?

05-02-2007, 02:13 PM	#2
Visinrann Lord Join Date: Nov 2005 Posts: 6	is there no support in here?

05-02-2007, 05:20 PM	#3
TSR-GarethC Master Join Date: Mar 2007 Posts: 255	For that particular issue you are going to want to contact e-mail or chat support at http://support.station.sony.com, or call in at 858-537-0898 to speak to an Accounts representative.

05-02-2007, 05:24 PM	#4
Visinrann Lord Join Date: Nov 2005 Posts: 6	that is the site i have been, email support doesnt work, and chat support doesnt work, both big java errors.

05-02-2007, 05:26 PM	#5
TSR-GarethC Master Join Date: Mar 2007 Posts: 255	Are you able to call in? The site seems to be working for me at the moment on IE6 and Firefox.

05-02-2007, 05:40 PM	#6
Visinrann Lord Join Date: Nov 2005 Posts: 6	When i login everything is ok, when i click at email or chat there comes a big error with java thing and other stuff

05-02-2007, 05:57 PM	#8
Visinrann Lord Join Date: Nov 2005 Posts: 6	It seems to work with firefox. Just downloaded it and it works. Thx