First person in Thurg Grand Hall

Giallolas · 10-08-2012, 03:24 PM

I hope I'm posting this in the right spot. I have the Thurgaddin Grand Hall prestige home and enjoy it thoroughly. About six weeks ago or so I noticed that in first person I could no longer click or interact with anything in the home. I play first person and was dismayed to find that it worked everywhere and in all my other homes/prestige homes, but not in this one. If I zoom out to third person I can interact with everything once more.

It's not killing the game, but it's annoying and I had hoped it would just work itself out. If I need to post this in another forum, please direct me there. Thanks!

TSR-AlexS · 10-10-2012, 05:11 PM

Giallolas wrote:

I hope I'm posting this in the right spot. I have the Thurgaddin Grand Hall prestige home and enjoy it thoroughly. About six weeks ago or so I noticed that in first person I could no longer click or interact with anything in the home. I play first person and was dismayed to find that it worked everywhere and in all my other homes/prestige homes, but not in this one. If I zoom out to third person I can interact with everything once more.
It's not killing the game, but it's annoying and I had hoped it would just work itself out. If I need to post this in another forum, please direct me there. Thanks!

I'd recommend running a file check to verify that none of the game's assets have become corrupted. Open the LaunchPad and click on the Wrench icon in the lower left. Select Validate Game Assets and then click Validate. The program will run through a check of all of its files. If any are corrupted, Uninstall and Reinstall the game from the same menu. Run the game as administrator. Let me know if this helps!

Giallolas · 11-01-2012, 08:05 AM

Hi Alex,

Thank you for the reply. I tried what you stated and still it gives me the same issues. I then logged onto a friend's computer and noticed the same issue in the Turg Grand Hall prestige home. As it happened on his as well, I'm not thinking it's a corrupted file on the player side. It appears to be an error on server side? Anything else I can try I'd be happy to do so.

Thanks!

TSR-AlexS · 11-05-2012, 11:28 PM

Giallolas wrote:

Hi Alex,
Thank you for the reply. I tried what you stated and still it gives me the same issues. I then logged onto a friend's computer and noticed the same issue in the Turg Grand Hall prestige home. As it happened on his as well, I'm not thinking it's a corrupted file on the player side. It appears to be an error on server side? Anything else I can try I'd be happy to do so.
Thanks!

Ah, if that's the case, you may want to submit a ticket to our GM's so they can try to replicate it. Keep us updated just in case

10-08-2012, 03:24 PM	#1
Giallolas Loremaster Join Date: Jun 2005 Posts: 164	I hope I'm posting this in the right spot. I have the Thurgaddin Grand Hall prestige home and enjoy it thoroughly. About six weeks ago or so I noticed that in first person I could no longer click or interact with anything in the home. I play first person and was dismayed to find that it worked everywhere and in all my other homes/prestige homes, but not in this one. If I zoom out to third person I can interact with everything once more. It's not killing the game, but it's annoying and I had hoped it would just work itself out. If I need to post this in another forum, please direct me there. Thanks! __________________ Brian Ledgers, 92 Inquisitor (formerly Templar, betrayed by the god SOE) "It was more power efficient for me to rez you than to heal you"

10-10-2012, 05:11 PM	#2
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	Giallolas wrote: I hope I'm posting this in the right spot. I have the Thurgaddin Grand Hall prestige home and enjoy it thoroughly. About six weeks ago or so I noticed that in first person I could no longer click or interact with anything in the home. I play first person and was dismayed to find that it worked everywhere and in all my other homes/prestige homes, but not in this one. If I zoom out to third person I can interact with everything once more. It's not killing the game, but it's annoying and I had hoped it would just work itself out. If I need to post this in another forum, please direct me there. Thanks! I'd recommend running a file check to verify that none of the game's assets have become corrupted. Open the LaunchPad and click on the Wrench icon in the lower left. Select Validate Game Assets and then click Validate. The program will run through a check of all of its files. If any are corrupted, Uninstall and Reinstall the game from the same menu. Run the game as administrator. Let me know if this helps! __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-01-2012, 08:05 AM	#3
Giallolas Loremaster Join Date: Jun 2005 Posts: 164	Hi Alex, Thank you for the reply. I tried what you stated and still it gives me the same issues. I then logged onto a friend's computer and noticed the same issue in the Turg Grand Hall prestige home. As it happened on his as well, I'm not thinking it's a corrupted file on the player side. It appears to be an error on server side? Anything else I can try I'd be happy to do so. Thanks! __________________ Brian Ledgers, 92 Inquisitor (formerly Templar, betrayed by the god SOE) "It was more power efficient for me to rez you than to heal you"

11-05-2012, 11:28 PM	#4
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	Giallolas wrote: Hi Alex, Thank you for the reply. I tried what you stated and still it gives me the same issues. I then logged onto a friend's computer and noticed the same issue in the Turg Grand Hall prestige home. As it happened on his as well, I'm not thinking it's a corrupted file on the player side. It appears to be an error on server side? Anything else I can try I'd be happy to do so. Thanks! Ah, if that's the case, you may want to submit a ticket to our GM's so they can try to replicate it. Keep us updated just in case __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973