Missing Proseiben Emails still.....

[leashabunny]

I have two gold accounts with SOE each registered to a confirmed email address and neither of them has been sent an E-mail explaining what is going on with transitition. They are both registered to diffrent emails and despite the support team saying they have fixed the issue I am still waiting to find out whats going on with account transitions. 

I would like to recieve the e-mails before transition is suddenly upon us and i havent a clue what to do with the accounts when it hits. 

Thanks.

[TSR-AlexS]

leashabunny wrote:

I have two gold accounts with SOE each registered to a confirmed email address and neither of them has been sent an E-mail explaining what is going on with transitition. They are both registered to diffrent emails and despite the support team saying they have fixed the issue I am still waiting to find out whats going on with account transitions. 

I would like to recieve the e-mails before transition is suddenly upon us and i havent a clue what to do with the accounts when it hits. 

Thanks.

Leashabunny, Please check your spam box to make sure none of the emails went in there. Also make sure SOE is made as an exception to your spam list. If you continue to have issues, please submit a billing support ticket so we can investigate in the matter.