Updated ProSiebenSat.1 Feedback Thread - Page 62

Pipsissiwa · 09-06-2012, 10:30 AM

Saroc_Luclin wrote:

Seffrid wrote:
Thanks for the information, Trevynoae.
When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service.
A lot of European languages swap how they use the "." and the ",". French and German (and a number of others) use the "." as the number spacer, and the "," as the fraction indicator.
So in German localized strings, "12.000,234" is actually "12,000.234" in English Localization.
Though just adding it to the pile of Facepalms's, considering the GBP is English, they should probably have used English Localization for the SC number too, and not just the currency value.

Aye. It is quite a minor thing, but can be confusing if you don't realise/aren't used to how other Euro countries use "," and "." in numbers.

One to add to the list tho, if simply because we were promised better localisation from PSS1 (along with all the other nonsense about why this deal is good for us), and they can't even get the simple localisation of currency presentation correct.

Peace & Solidarity EQ1 & EQ2

Seffrid · 09-06-2012, 10:36 AM

Pipsissiwa wrote:

Saroc_Luclin wrote:
Seffrid wrote:
Thanks for the information, Trevynoae.
When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service.
A lot of European languages swap how they use the "." and the ",". French and German (and a number of others) use the "." as the number spacer, and the "," as the fraction indicator.
So in German localized strings, "12.000,234" is actually "12,000.234" in English Localization.
Though just adding it to the pile of Facepalms's, considering the GBP is English, they should probably have used English Localization for the SC number too, and not just the currency value.
Aye. It is quite a minor thing, but can be confusing if you don't realise/aren't used to how other Euro countries use "," and "." in numbers.
One to add to the list tho, if simply because we were promised better localisation from PSS1 (along with all the other nonsense about why this deal is good for us), and they can't even get the simple localisation of currency presentation correct.

Precisely. It simply undermines the argument that English-speaking British players are going to be better off with German customer support than they have been with American customer support. Whether it's a good thing or a bad thing there is at least an argument for French and German players having localised European support based as proposed in France and Germany respectively, but there is no such argument for British players to do so as their localisation is not being handled in the UK.

Wanic · 09-06-2012, 03:07 PM

- Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening-

A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess

Silquana · 09-06-2012, 03:22 PM

Wanic@Runnyeye wrote:

- Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening-
A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess

lets be honest here, the only good news they could offer is : making the transfer not forced but you choose if you want too, anything else is a slap in the face of the EU-customers.

Pipsissiwa · 09-06-2012, 03:37 PM

Following the announcement of the upcoming expansion for EQ2 in November, I'm wondering if SOE/PSS1 will try to time the transition of EQ2 to be just before this to a) try to keep some of us as many will want to play xpac, and b) have something to promote the game with afterwards.

Can't help but muse if that is the real reason for the transition delay, rather than concerns over PSS1.

I also see that so far us Euros are left out of the SOE Player Studio (where players can design and sell non-statted in-game items for real money - 40% of take) for 'legal and tax reasons', but that they are intending to include us. Ok, that may be true (although I confidently expect that we will never be able to use it as it will prove 'too complicated' or 'technical' ), but in that case why not wait until everything is in place for ALL players rather than announce/lauch something that half your players can't use yet? Especially with European SOE customers at an all time record low morale over PSS1. Way to alienate us even more - well done! So fed up with being second class just cos of where I live.....

Smed thought the PSS1 deal itself was good news, so I shall reserve judgement on his tweet until he tells us what it was about.

Peace & Solidarity EQ1 & EQ2

Wanic · 09-06-2012, 03:38 PM

Silquana wrote:

Wanic@Runnyeye wrote:
- Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening-
A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess
lets be honest here, the only good news they could offer is : making the transfer not forced but you choose if you want too, anything else is a slap in the face of the EU-customers.

Oh i agree, although it'll be portrayed as a good thing whatever it may turn out.

Well skeptical hat on for now.

Seffrid · 09-06-2012, 04:32 PM

Pipsissiwa wrote:

Following the announcement of the upcoming expansion for EQ2 in November, I'm wondering if SOE/PSS1 will try to time the transition of EQ2 to be just before this to a) try to keep some of us as many will want to play xpac, and b) have something to promote the game with afterwards.
Can't help but muse if that is the real reason for the transition delay, rather than concerns over PSS1.

Possibly, although the other way round would make more business sense to me. Time the transition just after the expansion, that way players will buy the expansion while most are still in a state of blissful ignorance about the PSS1 deal, and if they cancel later so what, SOE have got their money. Classic "bait and switch" tactics. Moreover, delay the transition until November and the chances are most of the nuisance critics will have moved on by then.

EsohEMO · 09-06-2012, 04:52 PM

Wanic@Runnyeye wrote:

- Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening-
A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess

Which issues are being addressed and which ones are being put on the back burner in hopes that they will simmer down?

You are right thought, that is not much more than an empty promise considering the source.

The issues that are having to be addressed now for the most part make me shudder. It is like a group of kids making up a new game and making up rules as they go along. There is absolutelty no excuse that these things have to be brought up by the player base. I truly hope that the real truth behind it was that SOE and the EQ/EQ2 staff knew full well about all this stuff all along and were simply told to just wait it out and we will address those issues if and when they come up, because if that is not the case it is an extreme example of willful neglect and shareholders have certainly been damaged by these actions.

Lonewarrior · 09-06-2012, 06:45 PM

Re: the new expac - SoE want the sale price of the new expac to fully go to them, instead of to Prosieben.

In any case, from the current situation with DCUO, if Prosieben did sell us the expac, who knows if we would actually be credited with it on our accounts. Mention was made earlier in the thread about compliance re online payments etc; with all of the comments re payments going missing, purchased game credits, expacs etc not appearing, I am prepared to believe that government or industry bodies won't certify them for payments as they seem to be incapable of actually processing them properly.

Zergosch · 09-07-2012, 02:51 AM

we have to pay for the expac? ^^ wasnt it mentioned earlier, that we only had to pay for feature sets? if we had DoV already?

Dalzhel · 09-07-2012, 05:42 AM

Zergosch wrote:

we have to pay for the expac? ^^ wasnt it mentioned earlier, that we only had to pay for feature sets? if we had DoV already?

Well they haven't exactly said "yet" that we will get charged for this xpac but if we do you bet your back side that what was said before will be called Promotional.

That word gets tosed around quite a lot lately.

Pariel · 09-07-2012, 06:17 AM

I can't imagine that we wouldnt pay for an expac? Had to pay for all the others so far

Vellandra · 09-07-2012, 09:53 AM

News just in!*

Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account.
In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit.
Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue.

*This news may or may not be entirely fictional.

Pipsissiwa · 09-07-2012, 11:28 AM

Vellandra wrote:

News just in!*
Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account.
In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit.
Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue.
*This news may or may not be entirely fictional.

LOL, very nice.

You managed to make me smile - not an easy thing to do where this deal is concerned.

Peace & Solidarity EQ1 & EQ2

Seffrid · 09-07-2012, 11:35 AM

Pipsissiwa wrote:

Vellandra wrote:
News just in!*
Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account.
In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit.
Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue.
*This news may or may not be entirely fictional.
LOL, very nice.
You managed to make me smile - not an easy thing to do where this deal is concerned.
Peace & Solidarity EQ1 & EQ2

Agreed, that made me smile too. However, there was one announcement omitted:-

"Having listened to the feedback about our having remote access to your computers, we agree that is neither necessary nor acceptable and this clause will therefore be removed from the TOS. We know that this announcement will please you, and we also know that you have read it."

Seffrid · 09-07-2012, 11:41 AM

It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:-

"NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future.""

Full details on Massively. I'm sure there are some lessons that could be learnt from this.

My bold italics, btw.

Peysel · 09-07-2012, 12:10 PM

Vellandra wrote:

News just in!*
Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account.
In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit.
Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue.
*This news may or may not be entirely fictional.

Made me laugh, thankyou.

I'm still waiting to find out if I'm going to have to cancel my sub or not, pending SOE feedback here on issues raised by other customers in this thread. Particularly in light of the issues DCUO Customers appear to still be having. Not a pretty sight : / I'm grateful to those who have been pushing for answers, like Pips. I've read every page and am waiting for more information.

EsohEMO · 09-07-2012, 12:23 PM

Seffrid wrote:

It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:-
"NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future.""
Full details on Massively. I'm sure there are some lessons that could be learnt from this.
My bold italics, btw.

This doesn't come as a big surprise when SOE has told all of those people to pound sand.

Anukitty · 09-07-2012, 12:24 PM

I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks.

If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one.

Thanks.

Mermut · 09-07-2012, 12:38 PM

Anukitty wrote:

I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks.
If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one.
Thanks.

If the account is paid for out of the US, she may be able to stay with SoE. Your best bet is to call SoE Customer Service and see if her account is flagged EU or US. If the former, you may be able to get it switched to US, if the billing address and credit card is US.

EsohEMO · 09-07-2012, 12:43 PM

Anukitty wrote:

I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks.
If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one.
Thanks.

Just set the account up for her with your billing address info and pay for it with funds drawn from a US bank/Credit card.

Madgincia · 09-07-2012, 12:45 PM

EsohEMO wrote:

Seffrid wrote:
It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:-
"NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future.""
Full details on Massively. I'm sure there are some lessons that could be learnt from this.
My bold italics, btw.
This doesn't come as a big surprise when SOE has told all of those people to pound sand.

and that is exactly what SOE have told us to do despite the pretty words of better loaclisation and customer service. We will in fact get less customer service, it will cost more for us UK folks and all in all will leave us with a very bitter taste when we leave after many many happy years between EQ and EQ2. Not a nice way to be forced out of a game

Moldylocks · 09-07-2012, 07:54 PM

Druisa@Splitpaw wrote:

EsohEMO wrote:
Seffrid wrote:
It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:-
"NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future.""
Full details on Massively. I'm sure there are some lessons that could be learnt from this.
SOE (Smedley) never learns from the mistakes of the past. What GW2's launch has done, however, is arrive at a very good time when a lot of people are looking for a new home.
My bold italics, btw.
This doesn't come as a big surprise when SOE has told all of those people to pound sand.
And this is the other side of the scale. Decisions have been made to offload their EU burden. After 9 months of epic levels of communication nothing has been changed because the choice is still to sign up or quit. They aren't the big dog on the block any more, and there are much more appealing companies out there to support. Considering they are hemmoraging billions each year, you'd think they would step up their game to reward loyalty, not stomp on the fingers of the people that are clinging to the cliff edge they've shoved them off.
and that is exactly what SOE have told us to do despite the pretty words of better loaclisation and customer service. We will in fact get less customer service, it will cost more for us UK folks and all in all will leave us with a very bitter taste when we leave after many many happy years between EQ and EQ2. Not a nice way to be forced out of a game

No, it most certainly is not. Sometimes it takes a great event to see someone's true colors though, which is how I rationalize all this for myself.

Serenitii · 09-09-2012, 07:19 AM

Anukitty wrote:

I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks.
If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one.
Thanks.

I had this question the other way around, when my son was visisting us in Britain, I started and account for him, and pay for it as his annual Christmas gift. Dexella could not help me with an answer (no blame attached there, the query was at least responded to by a red name). I called SOE and was told that the account was flagged as EU, as it was paid on an EU cc. However, the question is, are they taking the cc info as a guide, or the ip, or is it both, there does not seem to be a clear answer to this. Until then, I would imagine that you can only follow my lead, and call SOE.

Vellandra · 09-09-2012, 06:58 PM

Seffrid wrote:

Pipsissiwa wrote:
Vellandra wrote:
News just in!*
Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account.
In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit.
Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue.
*This news may or may not be entirely fictional.
LOL, very nice.
You managed to make me smile - not an easy thing to do where this deal is concerned.
Peace & Solidarity EQ1 & EQ2
Agreed, that made me smile too. However, there was one announcement omitted:-
"Having listened to the feedback about our having remote access to your computers, we agree that is neither necessary nor acceptable and this clause will therefore be removed from the TOS. We know that this announcement will please you, and we also know that you have read it."

Or how about "Following concerns regarding our policy on remote access to your computers, we will remove this condition from our ToS. Instead, players will be required to send keys to their home, car and office to our customer service representatives. Please do not be alarmed however; in an effort not to disturb you while at home, we will only use these keys when you are not in."

bucketon · 09-10-2012, 11:35 AM

I really hope the cost to british players is one of the issues being looked at, thats a big potential dealbreaker for me. everquest is an expensive enough habit as it is.

Trevynoae · 09-10-2012, 02:48 PM

bucketon wrote:

I really hope the cost to british players is one of the issues being looked at, thats a big potential dealbreaker for me. everquest is an expensive enough habit as it is.

if so they need to redo the whole thing.

PSS1 is a german company so they have to bill you in euro - now - there is an exchange rate into GBP ... they have no say about that. They would have to lower the amount they charge in euro - to lower anything else.

It would be a very (!) clever move to make it just EUR 9.99 and that way being competitive on the whole market AND not causing any increase for folks like you brits.

Thinking of it ... doing it that way could even make them gain some favorable comments ... But what would our friends think about this - those that still have to pay in USD.

Loch · 09-10-2012, 06:45 PM

Trevynoae wrote:

bucketon wrote:
I really hope the cost to british players is one of the issues being looked at, thats a big potential dealbreaker for me. everquest is an expensive enough habit as it is.
if so they need to redo the whole thing.
PSS1 is a german company so they have to bill you in euro - now - there is an exchange rate into GBP ... they have no say about that. They would have to lower the amount they charge in euro - to lower anything else.
It would be a very (!) clever move to make it just EUR 9.99 and that way being competitive on the whole market AND not causing any increase for folks like you brits.
Thinking of it ... doing it that way could even make them gain some favorable comments ... But what would our friends think about this - those that still have to pay in USD.

We'd say thank you for at least ATTEMPTING to help keep the community together. I wouldn't care if the European players paid a QUARTER of what us U.S. players did.

We just want our friends back.

Tallisman · 09-10-2012, 07:03 PM

I'm still not seeing the answer regarding the allegation that it's illegal for a German company to debit a UK bank account. Has this point been addressed somewhere?

This may be a moot point for me however as I haven't bothered playing for days now; GW2 has captured my imagination.

Seffrid · 09-10-2012, 07:43 PM

Loch wrote:

We'd say thank you for at least ATTEMPTING to help keep the community together. I wouldn't care if the European players paid a QUARTER of what us U.S. players did.
We just want our friends back.

Thank you from we Europeans for that sentiment, and for underlining so succinctly what this whole issue is about - the community.

SOE have never understood that.

09-06-2012, 10:30 AM	#1831
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	Saroc_Luclin wrote: Seffrid wrote: Thanks for the information, Trevynoae. When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service. A lot of European languages swap how they use the "." and the ",". French and German (and a number of others) use the "." as the number spacer, and the "," as the fraction indicator. So in German localized strings, "12.000,234" is actually "12,000.234" in English Localization. Though just adding it to the pile of Facepalms's, considering the GBP is English, they should probably have used English Localization for the SC number too, and not just the currency value. Aye. It is quite a minor thing, but can be confusing if you don't realise/aren't used to how other Euro countries use "," and "." in numbers. One to add to the list tho, if simply because we were promised better localisation from PSS1 (along with all the other nonsense about why this deal is good for us), and they can't even get the simple localisation of currency presentation correct. Peace & Solidarity EQ1 & EQ2 __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-06-2012, 10:36 AM	#1832
Seffrid Loremaster Join Date: Nov 2004 Posts: 583	Pipsissiwa wrote: Saroc_Luclin wrote: Seffrid wrote: Thanks for the information, Trevynoae. When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service. A lot of European languages swap how they use the "." and the ",". French and German (and a number of others) use the "." as the number spacer, and the "," as the fraction indicator. So in German localized strings, "12.000,234" is actually "12,000.234" in English Localization. Though just adding it to the pile of Facepalms's, considering the GBP is English, they should probably have used English Localization for the SC number too, and not just the currency value. Aye. It is quite a minor thing, but can be confusing if you don't realise/aren't used to how other Euro countries use "," and "." in numbers. One to add to the list tho, if simply because we were promised better localisation from PSS1 (along with all the other nonsense about why this deal is good for us), and they can't even get the simple localisation of currency presentation correct. Precisely. It simply undermines the argument that English-speaking British players are going to be better off with German customer support than they have been with American customer support. Whether it's a good thing or a bad thing there is at least an argument for French and German players having localised European support based as proposed in France and Germany respectively, but there is no such argument for British players to do so as their localisation is not being handled in the UK.

09-06-2012, 03:07 PM	#1833
Wanic Server: Runnyeye Guild: Slayer of dreams Rank: Second Seat Loremaster Join Date: Dec 2007 Posts: 64	- Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening- A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess __________________

09-06-2012, 03:22 PM	#1834
Silquana Loremaster Join Date: Jul 2008 Posts: 10	Wanic@Runnyeye wrote: - Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening- A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess lets be honest here, the only good news they could offer is : making the transfer not forced but you choose if you want too, anything else is a slap in the face of the EU-customers.

09-06-2012, 03:37 PM	#1835
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	Following the announcement of the upcoming expansion for EQ2 in November, I'm wondering if SOE/PSS1 will try to time the transition of EQ2 to be just before this to a) try to keep some of us as many will want to play xpac, and b) have something to promote the game with afterwards. Can't help but muse if that is the real reason for the transition delay, rather than concerns over PSS1. I also see that so far us Euros are left out of the SOE Player Studio (where players can design and sell non-statted in-game items for real money - 40% of take) for 'legal and tax reasons', but that they are intending to include us. Ok, that may be true (although I confidently expect that we will never be able to use it as it will prove 'too complicated' or 'technical' ), but in that case why not wait until everything is in place for ALL players rather than announce/lauch something that half your players can't use yet? Especially with European SOE customers at an all time record low morale over PSS1. Way to alienate us even more - well done! So fed up with being second class just cos of where I live..... Smed thought the PSS1 deal itself was good news, so I shall reserve judgement on his tweet until he tells us what it was about. Peace & Solidarity EQ1 & EQ2 __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-06-2012, 03:38 PM	#1836
Wanic Server: Runnyeye Guild: Slayer of dreams Rank: Second Seat Loremaster Join Date: Dec 2007 Posts: 64	Silquana wrote: Wanic@Runnyeye wrote: - Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening- A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess lets be honest here, the only good news they could offer is : making the transfer not forced but you choose if you want too, anything else is a slap in the face of the EU-customers. Oh i agree, although it'll be portrayed as a good thing whatever it may turn out. Well skeptical hat on for now. __________________

09-06-2012, 04:32 PM	#1837
Seffrid Loremaster Join Date: Nov 2004 Posts: 583	Pipsissiwa wrote: Following the announcement of the upcoming expansion for EQ2 in November, I'm wondering if SOE/PSS1 will try to time the transition of EQ2 to be just before this to a) try to keep some of us as many will want to play xpac, and b) have something to promote the game with afterwards. Can't help but muse if that is the real reason for the transition delay, rather than concerns over PSS1. Possibly, although the other way round would make more business sense to me. Time the transition just after the expansion, that way players will buy the expansion while most are still in a state of blissful ignorance about the PSS1 deal, and if they cancel later so what, SOE have got their money. Classic "bait and switch" tactics. Moreover, delay the transition until November and the chances are most of the nuisance critics will have moved on by then.

09-06-2012, 04:52 PM	#1838
EsohEMO Scholar Join Date: Aug 2012 Posts: 17	Wanic@Runnyeye wrote: - Btw many of the PSS1 issues are being addressed with good news coming shortly. We're listening- A partial qoute of a tweet Smed did around 10 minutes ago. It depends more of what his opinion of good news is i guess Which issues are being addressed and which ones are being put on the back burner in hopes that they will simmer down? You are right thought, that is not much more than an empty promise considering the source. The issues that are having to be addressed now for the most part make me shudder. It is like a group of kids making up a new game and making up rules as they go along. There is absolutelty no excuse that these things have to be brought up by the player base. I truly hope that the real truth behind it was that SOE and the EQ/EQ2 staff knew full well about all this stuff all along and were simply told to just wait it out and we will address those issues if and when they come up, because if that is not the case it is an extreme example of willful neglect and shareholders have certainly been damaged by these actions.

09-06-2012, 06:45 PM	#1839
Lonewarrior Lord Join Date: Feb 2011 Posts: 3	Re: the new expac - SoE want the sale price of the new expac to fully go to them, instead of to Prosieben. In any case, from the current situation with DCUO, if Prosieben did sell us the expac, who knows if we would actually be credited with it on our accounts. Mention was made earlier in the thread about compliance re online payments etc; with all of the comments re payments going missing, purchased game credits, expacs etc not appearing, I am prepared to believe that government or industry bodies won't certify them for payments as they seem to be incapable of actually processing them properly.

09-07-2012, 02:51 AM	#1840
Zergosch Loremaster Join Date: Nov 2004 Posts: 461	we have to pay for the expac? ^^ wasnt it mentioned earlier, that we only had to pay for feature sets? if we had DoV already?

09-07-2012, 05:42 AM	#1841
Dalzhel Server: Splitpaw Guild: Divine Legend Rank: Guild Leader Loremaster Join Date: Nov 2006 Posts: 25	Zergosch wrote: we have to pay for the expac? ^^ wasnt it mentioned earlier, that we only had to pay for feature sets? if we had DoV already? Well they haven't exactly said "yet" that we will get charged for this xpac but if we do you bet your back side that what was said before will be called Promotional. That word gets tosed around quite a lot lately.

09-07-2012, 06:17 AM	#1842
Pariel Loremaster Join Date: Nov 2004 Posts: 63	I can't imagine that we wouldnt pay for an expac? Had to pay for all the others so far __________________ ================================ UK player, SOE account forever

09-07-2012, 09:53 AM	#1843
Vellandra Loremaster Join Date: Nov 2004 Posts: 108	News just in!* Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account. In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit. Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue. *This news may or may not be entirely fictional. __________________ Vellandra, Dwarven Cleric and craftsperson, Steamfont.

09-07-2012, 11:28 AM	#1844
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	Vellandra wrote: News just in!* Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account. In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit. Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue. *This news may or may not be entirely fictional. LOL, very nice. You managed to make me smile - not an easy thing to do where this deal is concerned. Peace & Solidarity EQ1 & EQ2 __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-07-2012, 11:35 AM	#1845
Seffrid Loremaster Join Date: Nov 2004 Posts: 583	Pipsissiwa wrote: Vellandra wrote: News just in!* Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account. In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit. Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue. *This news may or may not be entirely fictional. LOL, very nice. You managed to make me smile - not an easy thing to do where this deal is concerned. Peace & Solidarity EQ1 & EQ2 Agreed, that made me smile too. However, there was one announcement omitted:- "Having listened to the feedback about our having remote access to your computers, we agree that is neither necessary nor acceptable and this clause will therefore be removed from the TOS. We know that this announcement will please you, and we also know that you have read it."

09-07-2012, 11:41 AM	#1846
Seffrid Loremaster Join Date: Nov 2004 Posts: 583	It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:- "NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but *this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players* and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future."" Full details on Massively. I'm sure there are some lessons that could be learnt from this. My bold italics, btw.

09-07-2012, 12:10 PM	#1847
Peysel Server: Runnyeye Guild: Tranquility Rank: Leader Tester Join Date: Sep 2006 Posts: 263	Vellandra wrote: News just in!* Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account. In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit. Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue. *This news may or may not be entirely fictional. Made me laugh, thankyou. I'm still waiting to find out if I'm going to have to cancel my sub or not, pending SOE feedback here on issues raised by other customers in this thread. Particularly in light of the issues DCUO Customers appear to still be having. Not a pretty sight : / I'm grateful to those who have been pushing for answers, like Pips. I've read every page and am waiting for more information.

09-07-2012, 12:23 PM	#1848
EsohEMO Scholar Join Date: Aug 2012 Posts: 17	Seffrid wrote: It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:- "NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but *this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players* and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future."" Full details on Massively. I'm sure there are some lessons that could be learnt from this. My bold italics, btw. This doesn't come as a big surprise when SOE has told all of those people to pound sand.

09-07-2012, 12:24 PM	#1849
Anukitty Scholar Join Date: Aug 2012 Posts: 1	I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks. If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one. Thanks.

09-07-2012, 12:38 PM	#1850
Mermut Loremaster Join Date: Feb 2009 Posts: 852	Anukitty wrote: I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks. If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one. Thanks. If the account is paid for out of the US, she may be able to stay with SoE. Your best bet is to call SoE Customer Service and see if her account is flagged EU or US. If the former, you may be able to get it switched to US, if the billing address and credit card is US. __________________ I'm willing to suspend my disbelief, But not hang it by the neck until dead.

09-07-2012, 12:43 PM	#1851
EsohEMO Scholar Join Date: Aug 2012 Posts: 17	Anukitty wrote: I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks. If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one. Thanks. Just set the account up for her with your billing address info and pay for it with funds drawn from a US bank/Credit card.

09-07-2012, 12:45 PM	#1852
Madgincia Loremaster Join Date: Feb 2009 Posts: 105	EsohEMO wrote: Seffrid wrote: It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:- "NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but *this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players* and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future."" Full details on Massively. I'm sure there are some lessons that could be learnt from this. My bold italics, btw. This doesn't come as a big surprise when SOE has told all of those people to pound sand. and that is exactly what SOE have told us to do despite the pretty words of better loaclisation and customer service. We will in fact get less customer service, it will cost more for us UK folks and all in all will leave us with a very bitter taste when we leave after many many happy years between EQ and EQ2. Not a nice way to be forced out of a game

09-07-2012, 07:54 PM	#1853
Moldylocks Loremaster Join Date: Jul 2005 Posts: 189	Druisa@Splitpaw wrote: EsohEMO wrote: Seffrid wrote: It seems that not every US MMO developer regards its European playerbase in quite the same way that SOE do:- "NCSoft reports that Guild Wars 2 is at the number one sales spot for UK, Germany, France, Spain, Denmark, Sweden, Norway, Finland, the Netherlands, and Belgium. And as the saying goes, when you win over Finland, you've won over the world.ArenaNet President Mike O'Brien is bowled over by the accomplishment: "Our games have always been well-received in Europe, but *this level of enthusiasm is both awesome and humbling. It also impresses upon us the responsibility we have to our players* and explains why we've taken steps recently to constrain sales of Guild Wars 2 to ensure the highest quality of service. Of course, we hope to remedy this in the near future."" Full details on Massively. I'm sure there are some lessons that could be learnt from this. SOE (Smedley) never learns from the mistakes of the past. What GW2's launch has done, however, is arrive at a very good time when a lot of people are looking for a new home. My bold italics, btw. This doesn't come as a big surprise when SOE has told all of those people to pound sand. And this is the other side of the scale. Decisions have been made to offload their EU burden. After 9 months of epic levels of communication nothing has been changed because the choice is still to sign up or quit. They aren't the big dog on the block any more, and there are much more appealing companies out there to support. Considering they are hemmoraging billions each year, you'd think they would step up their game to reward loyalty, not stomp on the fingers of the people that are clinging to the cliff edge they've shoved them off. and that is exactly what SOE have told us to do despite the pretty words of better loaclisation and customer service. We will in fact get less customer service, it will cost more for us UK folks and all in all will leave us with a very bitter taste when we leave after many many happy years between EQ and EQ2. Not a nice way to be forced out of a game No, it most certainly is not. Sometimes it takes a great event to see someone's true colors though, which is how I rationalize all this for myself.

09-09-2012, 07:19 AM	#1854
Serenitii Loremaster Join Date: Nov 2004 Posts: 19	Anukitty wrote: I don't have time to read such a very long thread, but I'm trying to figure out if I can start a Sony account up for my sister while she's visiting me here in the USA. She lives in the UK, and I'd like us to play an MMO together, since that would give us more chances to "visit" each other. After all, MMOs are kind of like chatrooms with things to do. With all this ProSiebenSat stuff going on, will EQ2 be suitable for our purpose? I want to know now so that I don't set things up with her here in the USA, only to find that once she's back home in the UK it all falls apart. We'd be playing together on Antonia Bayle. I'm pretty new, only been playing EQ2 for about 3 weeks. If our EU-USA playtimes won't work out in EQ2, we could hunt around for some other game environment where it would work out. Sorry I don't have time to hunt down specific info about our situation. If there's a link to official info can someone provide it? I didn't see one. Thanks. I had this question the other way around, when my son was visisting us in Britain, I started and account for him, and pay for it as his annual Christmas gift. Dexella could not help me with an answer (no blame attached there, the query was at least responded to by a red name). I called SOE and was told that the account was flagged as EU, as it was paid on an EU cc. However, the question is, are they taking the cc info as a guide, or the ip, or is it both, there does not seem to be a clear answer to this. Until then, I would imagine that you can only follow my lead, and call SOE.

09-09-2012, 06:58 PM	#1855
Vellandra Loremaster Join Date: Nov 2004 Posts: 108	Seffrid wrote: Pipsissiwa wrote: Vellandra wrote: News just in!* Following players concerns about 1 account per IP and/or per person, we have reviewed the situation and agree that this policy is not truly fair. In order to ensure an even playing field, we will be limiting access at city, town, or village level. Further, each city/town/village will be limited to one character, rather than one account. In response to the situation with regards to some payments not being allocated to accounts in a timely manner, we have decided that from now on, all payments will be allocated to accounts on an entirely random basis, three weeks after payment is made. This should ensure parity across all customers within P7S1's remit. Finally, given the criticism of P7S1's volunteer GM and CS scheme, we have now decided that volunteers will not be used to enchance the game service. This does of course mean there will be no customer service representatives at all, but we trust that this will be appreciated by our players as a good solution to the issue. *This news may or may not be entirely fictional. LOL, very nice. You managed to make me smile - not an easy thing to do where this deal is concerned. Peace & Solidarity EQ1 & EQ2 Agreed, that made me smile too. However, there was one announcement omitted:- "Having listened to the feedback about our having remote access to your computers, we agree that is neither necessary nor acceptable and this clause will therefore be removed from the TOS. We know that this announcement will please you, and we also know that you have read it." Or how about "Following concerns regarding our policy on remote access to your computers, we will remove this condition from our ToS. Instead, players will be required to send keys to their home, car and office to our customer service representatives. Please do not be alarmed however; in an effort not to disturb you while at home, we will only use these keys when you are not in." __________________ Vellandra, Dwarven Cleric and craftsperson, Steamfont.

09-10-2012, 11:35 AM	#1856
bucketon Loremaster Join Date: Sep 2007 Posts: 59	I really hope the cost to british players is one of the issues being looked at, thats a big potential dealbreaker for me. everquest is an expensive enough habit as it is.

09-10-2012, 02:48 PM	#1857
Trevynoae Loremaster Join Date: Dec 2004 Posts: 392	bucketon wrote: I really hope the cost to british players is one of the issues being looked at, thats a big potential dealbreaker for me. everquest is an expensive enough habit as it is. if so they need to redo the whole thing. PSS1 is a german company so they have to bill you in euro - now - there is an exchange rate into GBP ... they have no say about that. They would have to lower the amount they charge in euro - to lower anything else. It would be a very (!) clever move to make it just EUR 9.99 and that way being competitive on the whole market AND not causing any increase for folks like you brits. Thinking of it ... doing it that way could even make them gain some favorable comments ... But what would our friends think about this - those that still have to pay in USD.

09-10-2012, 06:45 PM	#1858
Loch Historian Join Date: Aug 2012 Posts: 13	Trevynoae wrote: bucketon wrote: I really hope the cost to british players is one of the issues being looked at, thats a big potential dealbreaker for me. everquest is an expensive enough habit as it is. if so they need to redo the whole thing. PSS1 is a german company so they have to bill you in euro - now - there is an exchange rate into GBP ... they have no say about that. They would have to lower the amount they charge in euro - to lower anything else. It would be a very (!) clever move to make it just EUR 9.99 and that way being competitive on the whole market AND not causing any increase for folks like you brits. Thinking of it ... doing it that way could even make them gain some favorable comments ... But what would our friends think about this - those that still have to pay in USD. We'd say thank you for at least ATTEMPTING to help keep the community together. I wouldn't care if the European players paid a QUARTER of what us U.S. players did. We just want our friends back.

09-10-2012, 07:03 PM	#1859
Tallisman Loremaster Join Date: Nov 2004 Posts: 453	I'm still not seeing the answer regarding the allegation that it's illegal for a German company to debit a UK bank account. Has this point been addressed somewhere? This may be a moot point for me however as I haven't bothered playing for days now; GW2 has captured my imagination. __________________ Flatley Church, Dirge Click my drum. Here's the story behind it.

09-10-2012, 07:43 PM	#1860
Seffrid Loremaster Join Date: Nov 2004 Posts: 583	Loch wrote: We'd say thank you for at least ATTEMPTING to help keep the community together. I wouldn't care if the European players paid a QUARTER of what us U.S. players did. We just want our friends back. Thank you from we Europeans for that sentiment, and for underlining so succinctly what this whole issue is about - the community. SOE have never understood that.