Updated ProSiebenSat.1 Feedback Thread - Page 61

BeeJay · 09-01-2012, 05:53 AM

@Dexella

Simple question, with a simple Yes/No answer.

Will veteren EU players, people like me who played in the first EQ2 beta and have been around the EQ franchise for 12 or so years, be given a choice of staying with SoE ?

uberpaco · 09-01-2012, 08:45 AM

Wytcher@Crushbone wrote:

@Dexella
Simple question, with a simple Yes/No answer.
Will veteren EU players, people like me who played in the first EQ2 beta and have been around the EQ franchise for 12 or so years, be given a choice of staying with SoE ?

My bet is 'No'.The players is one huge part of the commodity, not just the games.

There is a Double Station Cash upcomming soon.Now I am one that is not going to be staying when the p7sat1 deal goes live.So if I buy any money at all for my two accounts and my wifes, will there be any useful time to spend it and enjoy the items bought?

In other words do we have any kind of timeframe at all?If not I rather not waste any more money.

So it's quite simple, take care of your customers. Answer question or you wont get any money.Now if you already have gotten paid by p7sat1 for us and really don't want anything more, just continiue to be silent.

Pariel · 09-01-2012, 03:38 PM

Wytcher@Crushbone wrote:

@Dexella
Simple question, with a simple Yes/No answer.
Will veteren EU players, people like me who played in the first EQ2 beta and have been around the EQ franchise for 12 or so years, be given a choice of staying with SoE ?

I too would like this simple question answered.

I fear the answer is no, if thats that case I'm done with SOE and wont associate myself with SOE

bucketon · 09-01-2012, 06:38 PM

It does technically make sense to allow existing customers to stay, it's not as if they need to be advertised at, they are already here. The only reason they would be getting moved would be for the supposed improved customer service, i'm not going to make any judgments on pss on that but you have people who are in general happy with your service and pay you money for it. Why not give them the choice?

Silquana · 09-02-2012, 10:26 AM

bucketon wrote:

It does technically make sense to allow existing customers to stay, it's not as if they need to be advertised at, they are already here. The only reason they would be getting moved would be for the supposed improved customer service, i'm not going to make any judgments on pss on that but you have people who are in general happy with your service and pay you money for it. Why not give them the choice?

this question they answered .... in the EQ1 Forum check : http://forums.station.sony.com/eq/p...topic_id=188272

it goes around you have to choice to transition to p7s to play or don't play at all ......

razgon · 09-03-2012, 05:48 AM

Heh, its kinda telling that the biggest amount of posts on the DCUO Prosieben is in the "account related support" with 67 topics, and only 42 posts in General.

What was that about DCUO having bigger populations? It really doesnt show in the forums at least.

hexalobular · 09-03-2012, 10:05 AM

Well, the P7 DCUO TOS no longer mentions one account per IP but still says:

"Each User may only create one Account.", so I guess the boxers are still screwed?

Levatino · 09-03-2012, 10:17 AM

SOE-Brasse wrote:

Seffrid, good point. We wish that it was possible for more folks to come over for SOE Live, but travel costs are very high. We certainly do get a number of our overseas friends every year though, and I am sure they will bring plenty of questions!
Although we have not set up the panel yet, we may be able to Livestream the session (technology permitting) and request questions from EU players beforehand to mix in with the on-site queries. Obviously time will be limited - in my experience, EVERY Q&A at SOE Live could go on for hours and hours... and hours!
I'll follow up on this early next week with ProSiebenSat.1 Games, as I am not sure yet exactly what form their panel will take. =)
Now I must be off - have to do some chores around the farm - today is hoof trimming day for my goat herd (I live in a real life Farmville , hehe).
Brasse

I was at the Gamescom in Köln, Germany. While SOE was there with Planetside and Pro7 was there as well. I found it strange that there was no possibility to adress or even ask about the transitions in Europe.

Gamescom is the largest game related thing in the world, twice as big as the others in the world combined yet it was ignored on these issues, very strange. More so cause it's Europe that's hurt the most by this transition; a very large missed oppurtunity.

Edit: just found out some devs apparantly made it to the Gamescom; yet I wonder at what day? I was there on thursday, and i didn't see any SOE staff in any of the 6 halls

Trevynoae · 09-03-2012, 12:12 PM

Levatino wrote:

Edit: just found out some devs apparantly made it to the Gamescom; yet I wonder at what day? I was there on thursday, and i didn't see any SOE staff in any of the 6 halls

Well - I can say for sure that Brasse and a few others had been at gamescon. I know it from her Facebook site and because she asked if I will show up to say hello and such. So - one can think whatever they want - but this is one of the rare occurences where I have to defend Brasse, her team and SOE SMILEY (Needless to say I cancelled gamescom due to time restraints but the pss1-deal made the decision an easy one.)

hexalobular wrote:

Well, the P7 DCUO TOS no longer mentions one account per IP but still says:
"Each User may only create one Account.", so I guess the boxers are still screwed?

You need to make a difference.There are TWO instances of ToS. The one that cited the "per IP" was the general Pro7Games services ToS.

The DCUO ToS says "per user" since it came into existence.

However ... nothing was changed so far - and if I understood Dexella and Piestro right, they are still "working on it".By the way: PSS1 can't change their ToS for players who already signed up anymore without telling them. By then they have to wait 6 weeks before the new ToS becomes effective. That is "due to law" and because they already have exactly that timeframe in their current ToS for changes to the ToS or privacy stuff and so on.

So - if you already have an account you will be told (the ToS says "usually by email") - and if not - well - you could still sign up under the current ToS and be one of the first to be told when your contract with PSS1 is about to change.

Moldylocks · 09-03-2012, 12:16 PM

hexalobular wrote:

Well, the P7 DCUO TOS no longer mentions one account per IP but still says:
"Each User may only create one Account.", so I guess the boxers are still screwed?

(already addressed in above post)

Serenitii · 09-05-2012, 04:57 AM

Dexella wrote:

Serenitii wrote:
I am not sure if this query has been answered as yet, although I have kept up with reading the boards as much as possible. If it has not been answered I would very much appreciate and answer from Piestro, or indeed any other red name. If a European player has been paying the subs for someone who resides in the US, a family member, does the US resident come under SOE or PSS1. As my account will be closed with all SOE games as soon as I have the date for transition, then I need to know if I need to cancel the US account also.
Hey Serenitii,
We understand the question you've brought up about your accounts. Unfortunately, the simple answer to this is that there isn't a simple answer. This is something that would need to be examined by CS directly (help.everquest2.com) -- they would be able to examine the specific details of your account and make a determination about your case.
~Dexella
Thankyou for the response Dexella I decided to call SOE to find out if the account my son has was indeed based on IP or CC, and it turns out it is flagged as EU, so that's two more accounts will be cancelled. Not as many accounts as some who are cancelling, I know, but each account cancelled is less revenue, and as such, makes the games less marketable. I have enjoyed playing EQ1, EQ2, Vanguard and SWG over the years since EQ1 was available, and will miss it, and the friends I have made over those years.

testtigger · 09-05-2012, 06:30 AM

Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor.

My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do).

Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later?

I am a little scared that I run in a problem and will not be able to get access to the game one day.

Can anyone of you comment on this. Are other players who pay with credit card still with SOE?

Best regards.

P.S. I am looking forward to stay with EQ2 on Valor, but many friends left - Guys we will miss you

testtigger · 09-05-2012, 06:31 AM

Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor.

My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do).

Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later?

I am a little scared that I run in a problem and will not be able to get access to the game one day.Can anyone of you comment on this. Are other players who pay with credit card still with SOE?

Best regards.

Trevynoae · 09-05-2012, 07:12 AM

testtigger wrote:

Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor.
My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do).
Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later?
I am a little scared that I run in a problem and will not be able to get access to the game one day.Can anyone of you comment on this. Are other players who pay with credit card still with SOE?
Best regards.

Ok - this simply is not possible, because EQII didn't transfer over to PSS1 yet. So maybe they are talking about the "customer service notification email" they got?

So - unless SOE lied to us in a very very tricksery way - the transition of EQII to PSS1 is postponed for the time being.

I don't think it has to do with direct debit, because that would mean that some of my accounts also would have been forced to transition already. The only option I can think of is your friends having DCUO active on their accounts which would have led to them having to create pro7 accounts to keep playing dcuo.

Now - for our english-friends - you can stop reading here *smile* I will reply to him in german, too - because he most likely speaks german (playing on valor being an indicator).

Also - es ist vollkommen unmöglich, dass Deine Freunde auf Valor bereits jetzt ihre EQII-Accounts zu Pro7 übertragen mussten (es sei denn, SOE hätte uns MÄCHTIG angelogen), da die Übertragung von EQII bis auf Weiteres verschoben wurde.

Auch kanns mit der Lastschrift nicht zusammenhängen, da auch einige meiner Accounts Lastschrift nutzen.

Falls Deine Freunde natürlich auch noch DCUO spielen, dann mussten sie zwischenzeitlich einen Pro7-Account anlegen und diesen mit ihrem SOE Account verbinden - eben, um auch weiterhin DCUO spielen zu können.

Pariel · 09-05-2012, 07:15 AM

testtigger wrote:

Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor.
My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do).
Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later?
I am a little scared that I run in a problem and will not be able to get access to the game one day.Can anyone of you comment on this. Are other players who pay with credit card still with SOE?
Best regards.

As far as I know the transition has been postponed - this was posted by Brasse a week or so ago. They've assured us that we'll be given plenty of notice when the transition is starting again but no news yet

Its seems odd that some of your friends on Valor have already been flagged. From what I've seen of DCU, its an "all or nothing" scenario unless you're an all access subscriber - all access accounts are staying with SOE for the time being.

Your missing emails... well, you're not alone there, there are many players who've never received the emails about the transition.

As for access to the game - again when it happens (and going off DCU), one day you'll get a pop up that says that your account has been migrated to PSS where you will have the choice to go and create a new PSS account then link it to your existing SOE account. From that moment on you'll be a PSS customer and pay the subscriptions to them

Bear in mind (again going off DCU) your subscription amount will increase as you'll be paying in Euro's (12.99 per month I believe)

hexalobular · 09-05-2012, 07:20 AM

DCUO has been transfered for Euro-players, with the exception, I believe, of those with All Access accounts who get a reprieve while they figure out how to handle them (and AA is, of course, no longer available in europe).

EQ2 was supposed to be transfered by now but is on hold for now.

It shouldn't make any difference how you pay, are your friends playing DCUO? That would explain them having to have a P7S1 account to play DCUO but they should still be able to play everything else with just a SOE account (for now).

They claim to have fixed the problem with not everybody getting the mails (of course you _could_ be lucky and have slipped through their net)

Pipsissiwa · 09-05-2012, 07:41 AM

I think the question about Valor transitioning has been answered already but I had to mention that I haven't had any emails either, even after they claimed to have fixed it, so there are obviously some people still slipping through that net. Promo stuff still keeps coming tho.

Peace and Solidarity

leashabunny · 09-05-2012, 09:31 AM

I still dont even have the original e-mail informing people of the proposed transition. I only found out about this transition from one of my other EU playing friends. It would be nice to have been informed rather than hear threw word of mouth.

Moldylocks · 09-05-2012, 09:40 AM

Pipsissiwa wrote:

I think the question about Valor transitioning has been answered already but I had to mention that I haven't had any emails either, even after they claimed to have fixed it, so there are obviously some people still slipping through that net. Promo stuff still keeps coming tho.
Peace and Solidarity

The original notices were sent out in..June? How many people have come here repeatedly saying they did not receive notice, even after they "fixed" it? Additionally, how many people are still in the dark about the whole thing due to lack of effort on SOE's part to properly notify their paying customers about this multi-game wide account-affecting transition?

At this point (although this should have been done months ago) a notice needs to be attached to the login screen. Period. Their watery attempts to send emails failed twice, and their customers have a right to know about this fundamentally drastic change to their accounts. The only way to ensure that people who are actively playing will receive proper, timely notification at this point is when they log into the game so its front and center.

But..that's not being done now, is it? Why? I thought this deal was extremely beneficial, that the European players would be clamoring to be part of this exciting new time in SOE's history. Shouldn't they be shouting it from the rooftops, and making sure everyone hears how fun this will be? Remember, more players=more fun!

Trevynoae · 09-05-2012, 09:41 AM

Pariel wrote:

testtigger wrote:
Bear in mind (again going off DCU) your subscription amount will increase as you'll be paying in Euro's (12.99 per month I believe)

Funny enough - we germans will pay the same (in euros) like we pay now with soe. That is where the increase for those paying in GBP comes from! PSS1 takes the current rate in euro we (that we use the euro) have (12.99) and sets it as the "Base" for all other currencies.

@Pipsi, did you mail Brasse about the fact that you still did not receive any mails?

And I have some gems for you, my friends *snicker*

Obviously PSS1 STILL do not have their billing system fixed! They still can not do recurring subs it seems - and of course - support keeps telling people "all will be good":

Source

they wont get a penny out of me till they can fix recurring subscriptions, automate the station cash and reset token stippend and allow me to return to my discounted 3 month plan that i was on at SOE before the transition, being forced to move and not be allowed to stay on exactly the same plan is rediculous, 2 months till my plan runs out, if its not sorted soon they will be loosing a lot of loyal DCUO money from my girlfriend and myself

---

I agree. It shouldn't have been this hard to fix by now. I won't be buying anything either. Support stuff ignores my quetions as to how I am going to be compensated for the loss of "double cash weekend" opportunity and rather keeps saying "everything is gonna be ok soon". Ironically, they will soon realize that they lost a customer forever.

Another source for this "no subscription for you"-prank: 2 days ago (sep 3rd) this was posted:

"*Update*After waiting 3 days and getting a generic "were having issues" response I decided to try and buy Legendary again. All I get is this when trying to buy it:"

Along with this nice picture ... check out the fun with that. You can not buy a legendary membership (gold equivalent) without sevencash (all other options are NOT available) - but you also can not buy SevenCash ... Oh - and if someone managed to pay ... they didn't make it to legendary but stuck with the f2p stuff SMILEY

If you didn't see the official interview video from GamesCom yet ... check out this: http://www.youtube.com/watch?v=gacf...3284A3592F81E99

And pay attention to this (quoting from dcuo boards): 2:44 into it Andreas Lackner (Product manager at P7S1) says: "Players profit from the fact that P7S1Games is now taking care of DCUO in Europe, because now we can focus even MORE on the needs of our european customers. Our community management can RESPOND TO THE REQUESTS OF OUR FANS EVEN MORE, and we as product managers CAN REACT EVEN FASTER, and together with our partner, SOE, WE'RE ABLE TO FULFILL THE WISHES OF OUR PLAYERS!"

And we have the official SevenGames GamesCom video here: http://www.youtube.com/watch?v=F8io...3284A3592F81E99

Maybe I just missed it - but obviously SOE didn't care to share those? Although they are official media? (The interview isn't even public if you don't have the link!)

And maybe you like how they do SevenCash purchases for folks using different currencies ... didn't you always want to buy 470 SC? There is so much on the marketplace for amounts that can't be divided by 100 without a remainder ...

http://en.dcuniverseonline.eu/forum...0.html#p5654438

For those who can't read their DCUO boards ... I will quote it for you ...

The three following examples are as you can see SEK (sweden), EUR (from germany in this case), and GBP (UK)Further notice the AMMOUNT granted... Everything in the Marketplace costs in even hundreds... What is going on here?

TBH: I don't know if I like this less or more than SOE converting euro to us$ if it comes to SC purchases by 1:1 ...

Then: Players who still are on the gold-equivalent get the nasty browserpopup that tells them to buy a sub.

Thought you might like some afternoon-entertainment SMILEY

Pipsissiwa · 09-05-2012, 10:03 AM

/boggle

You would think they would keep the SC values constant and vary the cost slightly according the currency - the xx.99 amount is not carved in stone. Many companies just round off both, usually slightly in favour of the customer to encourage purchase. /facepalm. Just another example that PSS1 have no idea what they are doing.

And also no red_name has replied to anything on the DCUO tech support forums for 5 days, and before that it was a full 7 days. And unhelpfully the only red_name responding for weeks is just the Community Manager Desmonomo, not any kind of tech support person who you would think would be there. So all Desmonomo is does when he/she appears is tell people to wait to hear from tech support. Helpful. And a lot of people are posting there AFTER waiting for ages for a useful response from their tickets.

Oh wait, the tech support person Moonrunner got 'vanished' as an employee a few weeks back - guess they never got replaced.And there are plenty of people having problems. Yeah, much improved and faster service.

Peace and Solidarity EQ1 & EQ2

testtigger · 09-05-2012, 12:33 PM

Many thanks for the fast reply. This helps me to calm down and patiently wait untill the transfer realy take place. I had to talk to my firends again, there must be a miss understanding.

- - - - - - - - - - - - - - - - - - - - - - - - - - -

Vielen dank für die schnellen Antworten. Das ist sehr beruhigend. Ich warte dann einfach ab bis es soweit ist. Da muß es wohl ein Missverständniss mit meinen Freunden gegeben haben

xxWillowxx · 09-05-2012, 04:38 PM

Still less than impressed with the dealings experienced so far on the P7S.1 / DCUO front.

Latest issue seems to be (I say latest, I raised tickets 34 days ago and it's still ongoing) that if you have no 'Content' registered for DCUO then they do not allow you to transfer your station cash balance over, that seems to be the reason for two of my accounts seeming to have Station cash go missing.

So basically before any move to P7S.1 I have an SOE account with lets say 2000 SC, I've never played DCUO as I'm an EQ2 player, but one day I get bored so download it to try, lets say I'm impressed and decide to splash out on a couple of DLC packs to enhance the experience, no problem.

Now fast forward to the P7S.1 migration, same scenario except I've been forced at virtual gunpoint into migrating over to P7S.1 and now they won't let me have the station cash transferred over from the SOE account. Nice.

Seffrid · 09-05-2012, 04:51 PM

Thanks for the information, Trevynoae.

When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service.

Let me spell it out for SOE - it never was, it isn't currently, and it never will. That's why the players can't be told about it on the launcher, in the MOTD, or in any other truly visible way outside of a few misdirected emails. I say "misdirected" because the marketing ones find me just fine, so the formal notification ones are obviously going astray for a reason, and for some players clearly continue to do so.

SOE's customer service to European players has been faultless in my 14 years of dealing with them. Let's cut the nonsense about it being related to that, and let's have Smed here with the balls to admit that this is about financial necessity based on directions from on high. Even at this late stage, a little openness, honesty and humility would go a long way. Of course, allowing existing long-standing customers to stay with SOE would go even further!

As would the company (or companies) entering into a genuine two-way dialogue with their customers about how they can either make this deal work or else scrap it. At present we're simply munching on the popcorn while sitting on the railway embankment watching the SOE Express and the PSS1 Stopping Train approach each other at breakneck speed and, seemingly, with the drivers of both trains having jumped from their cabs.

BeeJay · 09-05-2012, 05:28 PM

79.99 GBP converts to 100.79 EURO (exchange rate currently at 1GBP = 1.26 EUR), which means I have to pay slightly more to get 700 SC less ! This is on top of the expected 20% hike in sub price.

So can someone over in SoE la-la land please explain exactly how this is a good deal ?

Pipsissiwa · 09-05-2012, 07:01 PM

xxWillowxx wrote:

Still less than impressed with the dealings experienced so far on the P7S.1 / DCUO front.
Latest issue seems to be (I say latest, I raised tickets 34 days ago and it's still ongoing) that if you have no 'Content' registered for DCUO then they do not allow you to transfer you station cash balance over, that seems to be the reason for two of my accounts seeming to have Station cash go missing.
So basically before any move to P7S.1 I have an SOE account with lets say 2000 SC, I've never played DCUO as I'm an EQ2 player, but one day I get bored so download it to try, lets say I'm impressed and decide to splash out on a couple of DLC packs to enhance the experience, no problem.
Now fast forward to the P7S.1 migration, same scenario except I've been forced at virtual gunpoint into migrating over to P7S.1 and now they won't let me have the station cash transferred over from the SOE account. Nice.

/boggle yet again

It continues to stun me that PSS1 appear more and more like 5 year old children playing 'business'. Does ANYONE at PSS1 know what they are doing at all? Is there anyone working at PSS1? (Probably not - they are all volunteers...) I'm starting to think the whole operation is running out of Coldor's bedroom.

Does anyone at SOE actually care? And how was none of this spotted before DCUO transitioned? If DCUO was used as a test, then those customers should be getting some serious free sub time (not just the 14 days some seem to have got), as using paying customers as guineapigs on a clearly unfinished and non-functional system is completely unforgiveable.

I agree with the posts above. Surely SOE realise by now that none of us are fooled any more - its time to communicate properly with us, and all their players from all games. We need someone senior, preferably Smed if you can tear him away from PS2 (unlikely), to talk to us/make some meaningful (non-SOE-speak) statement. We need this deal mentioned on the MOTD or even better the launcher. SOE continuing to try to hide this 'deal' just looks increasingly ridiculous.

Maybe drawing attention to the quality of company that Europeans will be dealing with for Planetside 2 might get this debacle noticed by the gaming community as a whole (since they don't seem to care about a bunch of old games). Just a thought.

Peace and Solidarity EQ1 & EQ2

Moldylocks · 09-05-2012, 08:19 PM

Pipsissiwa wrote:

xxWillowxx wrote:
Still less than impressed with the dealings experienced so far on the P7S.1 / DCUO front.
Latest issue seems to be (I say latest, I raised tickets 34 days ago and it's still ongoing) that if you have no 'Content' registered for DCUO then they do not allow you to transfer you station cash balance over, that seems to be the reason for two of my accounts seeming to have Station cash go missing.
So basically before any move to P7S.1 I have an SOE account with lets say 2000 SC, I've never played DCUO as I'm an EQ2 player, but one day I get bored so download it to try, lets say I'm impressed and decide to splash out on a couple of DLC packs to enhance the experience, no problem.
Now fast forward to the P7S.1 migration, same scenario except I've been forced at virtual gunpoint into migrating over to P7S.1 and now they won't let me have the station cash transferred over from the SOE account. Nice.
/boggle yet again
It continues to stun me that PSS1 appear more and more like 5 year old children playing 'business'. Does ANYONE at PSS1 know what they are doing at all? Is there anyone working at PSS1? (Probably not - they are all volunteers...) I'm starting to think the whole operation is running out of Coldor's bedroom.
Does anyone at SOE actually care? And how was none of this spotted before DCUO transitioned? If DCUO was used as a test, then those customers should be getting some serious free sub time (not just the 14 days some seem to have got), as using paying customers as guineapigs on a clearly unfinished and non-functional system is completely unforgiveable.
I agree with the posts above. Surely SOE realise by now that none of us are fooled any more - its time to communicate properly with us, and all their players from all games. We need someone senior, preferably Smed if you can tear him away from PS2 (unlikely), to talk to us/make some meaningful (non-SOE-speak) statement. We need this deal mentioned on the MOTD or even better the launcher. SOE continuing to try to hide this 'deal' just looks increasingly ridiculous.
Maybe drawing attention to the quality of company that Europeans will be dealing with for Planetside 2 might get this debacle noticed by the gaming community as a whole (since they don't seem to care about a bunch of old games). Just a thought.
Peace and Solidarity EQ1 & EQ2

I've been leaving pointed remarks on his Twitter page for the last week or so. He really believes PSS1 is a great company, and that all is going well. At this point, given the 9 months of continuous feedback, articles on other sites, the petition, PM's, etc, etc nothing is going to get through to him that his paying customers deserve acknowledgement or respect. I made a note earlier today for him to go check out the DCUO forums to see for himself the mess of this first round of transition. Even if he does, his rose-tinted glasses continue to give him the vision he wants to see. Its just so frustrating, and sad. No matter the effort, no one cares any more.

Drupal · 09-06-2012, 05:46 AM

So I guess we're waiting for a red name to come here and tells us how difficult the transition is and how hard they work to get it right for us.

Perhaps they could also explain how having really bad customer service, increased membership prices and increased SC prices is good for us. I can't wait to hear the explanation for this one.

Bottom line here, this is exactly what we thought it would be, a big fat lie. Now, I present the following, Eq2 has not attracted new players when the customer support was good and the prices lower. Do you really think that the 7 year olds from alaplaya will pay anything for Eq2 ? It's time to face reality, your expected golden goose is anything but that. At least have the balls and admit the truth instead of insulting us with your lies, SOE.

Pipsissiwa · 09-06-2012, 08:42 AM

Juggercap wrote:

Pipsissiwa wrote:
...Many companies just round off both, usually slightly in favour of the customer to encourage purchase.
In favor of the customer? I thought you were familiar with SOE.

I didn't actually say SOE did it. SMILEY

If PSS1 want to win us over, then giving us the customers the benefit of the odd extra penny/cent whatever would be sensible, as many other companies do when calculating pricings/exchange rates etc. Not all I know, but plenty certainly do. Those who value their customers.

Peace & Solidarity EQ1 & EQ2

Saroc_Luclin · 09-06-2012, 08:50 AM

Seffrid wrote:

Thanks for the information, Trevynoae.
When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service.

A lot of European languages swap how they use the "." and the ",". French and German (and a number of others) use the "." as the number spacer, and the "," as the fraction indicator.

So in German localized strings, "12.000,234" is actually "12,000.234" in English Localization.

Though just adding it to the pile of Facepalms's, considering the GBP is English, they should probably have used English Localization for the SC number too, and not just the currency value.

09-01-2012, 05:53 AM	#1801
BeeJay Loremaster Join Date: Dec 2004 Posts: 203	@Dexella Simple question, with a simple Yes/No answer. Will veteren EU players, people like me who played in the first EQ2 beta and have been around the EQ franchise for 12 or so years, be given a choice of staying with SoE ? __________________ SOE, too little too late ... your game is dead.

09-01-2012, 08:45 AM	#1802
uberpaco Loremaster Join Date: Nov 2004 Posts: 163	Wytcher@Crushbone wrote: @Dexella Simple question, with a simple Yes/No answer. Will veteren EU players, people like me who played in the first EQ2 beta and have been around the EQ franchise for 12 or so years, be given a choice of staying with SoE ? My bet is 'No'.The players is one huge part of the commodity, not just the games. There is a Double Station Cash upcomming soon.Now I am one that is not going to be staying when the p7sat1 deal goes live.So if I buy any money at all for my two accounts and my wifes, will there be any useful time to spend it and enjoy the items bought? In other words do we have any kind of timeframe at all?If not I rather not waste any more money. So it's quite simple, take care of your customers. Answer question or you wont get any money.Now if you already have gotten paid by p7sat1 for us and really don't want anything more, just continiue to be silent.

09-01-2012, 03:38 PM	#1803
Pariel Loremaster Join Date: Nov 2004 Posts: 63	Wytcher@Crushbone wrote: @Dexella Simple question, with a simple Yes/No answer. Will veteren EU players, people like me who played in the first EQ2 beta and have been around the EQ franchise for 12 or so years, be given a choice of staying with SoE ? I too would like this simple question answered. I fear the answer is no, if thats that case I'm done with SOE and wont associate myself with SOE __________________ ================================ UK player, SOE account forever

09-02-2012, 10:26 AM	#1805
Silquana Loremaster Join Date: Jul 2008 Posts: 10	bucketon wrote: It does technically make sense to allow existing customers to stay, it's not as if they need to be advertised at, they are already here. The only reason they would be getting moved would be for the supposed improved customer service, i'm not going to make any judgments on pss on that but you have people who are in general happy with your service and pay you money for it. Why not give them the choice? this question they answered .... in the EQ1 Forum check : http://forums.station.sony.com/eq/p...topic_id=188272 it goes around you have to choice to transition to p7s to play or don't play at all ......

09-03-2012, 10:17 AM	#1808
Levatino Loremaster Join Date: Dec 2005 Location: Netherlands Posts: 1,285	SOE-Brasse wrote: Seffrid, good point. We wish that it was possible for more folks to come over for SOE Live, but travel costs are very high. We certainly do get a number of our overseas friends every year though, and I am sure they will bring plenty of questions! Although we have not set up the panel yet, we may be able to Livestream the session (technology permitting) and request questions from EU players beforehand to mix in with the on-site queries. Obviously time will be limited - in my experience, EVERY Q&A at SOE Live could go on for hours and hours... and hours! I'll follow up on this early next week with ProSiebenSat.1 Games, as I am not sure yet exactly what form their panel will take. =) Now I must be off - have to do some chores around the farm - today is hoof trimming day for my goat herd (I live in a real life Farmville , hehe). Brasse I was at the Gamescom in Köln, Germany. While SOE was there with Planetside and Pro7 was there as well. I found it strange that there was no possibility to adress or even ask about the transitions in Europe. Gamescom is the largest game related thing in the world, twice as big as the others in the world combined yet it was ignored on these issues, very strange. More so cause it's Europe that's hurt the most by this transition; a very large missed oppurtunity. Edit: just found out some devs apparantly made it to the Gamescom; yet I wonder at what day? I was there on thursday, and i didn't see any SOE staff in any of the 6 halls __________________

09-01-2012, 06:38 PM	#1804
bucketon Loremaster Join Date: Sep 2007 Posts: 59	It does technically make sense to allow existing customers to stay, it's not as if they need to be advertised at, they are already here. The only reason they would be getting moved would be for the supposed improved customer service, i'm not going to make any judgments on pss on that but you have people who are in general happy with your service and pay you money for it. Why not give them the choice?

09-03-2012, 05:48 AM	#1806
razgon Loremaster Join Date: Jul 2008 Posts: 12	Heh, its kinda telling that the biggest amount of posts on the DCUO Prosieben is in the "account related support" with 67 topics, and only 42 posts in General. What was that about DCUO having bigger populations? It really doesnt show in the forums at least.

09-03-2012, 10:05 AM	#1807
hexalobular Lord Join Date: Oct 2011 Posts: 180	Well, the P7 DCUO TOS no longer mentions one account per IP but still says: "Each User may only create one Account.", so I guess the boxers are still screwed?

09-03-2012, 12:12 PM	#1809
Trevynoae Loremaster Join Date: Dec 2004 Posts: 392	Levatino wrote: Edit: just found out some devs apparantly made it to the Gamescom; yet I wonder at what day? I was there on thursday, and i didn't see any SOE staff in any of the 6 halls Well - I can say for sure that Brasse and a few others had been at gamescon. I know it from her Facebook site and because she asked if I will show up to say hello and such. So - one can think whatever they want - but this is one of the rare occurences where I have to defend Brasse, her team and SOE (Needless to say I cancelled gamescom due to time restraints but the pss1-deal made the decision an easy one.) hexalobular wrote: Well, the P7 DCUO TOS no longer mentions one account per IP but still says: "Each User may only create one Account.", so I guess the boxers are still screwed? You need to make a difference.There are TWO instances of ToS. The one that cited the "per IP" was the general Pro7Games services ToS. The DCUO ToS says "per user" since it came into existence. However ... nothing was changed so far - and if I understood Dexella and Piestro right, they are still "working on it".By the way: PSS1 can't change their ToS for players who already signed up anymore without telling them. By then they have to wait 6 weeks before the new ToS becomes effective. That is "due to law" and because they already have exactly that timeframe in their current ToS for changes to the ToS or privacy stuff and so on. So - if you already have an account you will be told (the ToS says "usually by email") - and if not - well - you could still sign up under the current ToS and be one of the first to be told when your contract with PSS1 is about to change.

09-03-2012, 12:16 PM	#1810
Moldylocks Loremaster Join Date: Jul 2005 Posts: 189	hexalobular wrote: Well, the P7 DCUO TOS no longer mentions one account per IP but still says: "Each User may only create one Account.", so I guess the boxers are still screwed? (already addressed in above post)

09-05-2012, 04:57 AM	#1811
Serenitii Loremaster Join Date: Nov 2004 Posts: 19	Dexella wrote: Serenitii wrote: I am not sure if this query has been answered as yet, although I have kept up with reading the boards as much as possible. If it has not been answered I would very much appreciate and answer from Piestro, or indeed any other red name. If a European player has been paying the subs for someone who resides in the US, a family member, does the US resident come under SOE or PSS1. As my account will be closed with all SOE games as soon as I have the date for transition, then I need to know if I need to cancel the US account also. Hey Serenitii, We understand the question you've brought up about your accounts. Unfortunately, the simple answer to this is that there isn't a simple answer. This is something that would need to be examined by CS directly (help.everquest2.com) -- they would be able to examine the specific details of your account and make a determination about your case. ~Dexella Thankyou for the response Dexella I decided to call SOE to find out if the account my son has was indeed based on IP or CC, and it turns out it is flagged as EU, so that's two more accounts will be cancelled. Not as many accounts as some who are cancelling, I know, but each account cancelled is less revenue, and as such, makes the games less marketable. I have enjoyed playing EQ1, EQ2, Vanguard and SWG over the years since EQ1 was available, and will miss it, and the friends I have made over those years.

09-05-2012, 06:30 AM	#1812
testtigger Loremaster Join Date: Jun 2005 Posts: 6	Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor. My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do). Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later? I am a little scared that I run in a problem and will not be able to get access to the game one day. Can anyone of you comment on this. Are other players who pay with credit card still with SOE? Best regards. P.S. I am looking forward to stay with EQ2 on Valor, but many friends left - Guys we will miss you

09-05-2012, 06:31 AM	#1813
testtigger Loremaster Join Date: Jun 2005 Posts: 6	Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor. My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do). Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later? I am a little scared that I run in a problem and will not be able to get access to the game one day.Can anyone of you comment on this. Are other players who pay with credit card still with SOE? Best regards.

09-05-2012, 07:12 AM	#1814
Trevynoae Loremaster Join Date: Dec 2004 Posts: 392	testtigger wrote: Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor. My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do). Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later? I am a little scared that I run in a problem and will not be able to get access to the game one day.Can anyone of you comment on this. Are other players who pay with credit card still with SOE? Best regards. Ok - this simply is not possible, because EQII didn't transfer over to PSS1 yet. So maybe they are talking about the "customer service notification email" they got? So - unless SOE lied to us in a very very tricksery way - the transition of EQII to PSS1 is postponed for the time being. I don't think it has to do with direct debit, because that would mean that some of my accounts also would have been forced to transition already. The only option I can think of is your friends having DCUO active on their accounts which would have led to them having to create pro7 accounts to keep playing dcuo. Now - for our english-friends - you can stop reading here smile I will reply to him in german, too - because he most likely speaks german (playing on valor being an indicator). Also - es ist vollkommen unmöglich, dass Deine Freunde auf Valor bereits jetzt ihre EQII-Accounts zu Pro7 übertragen mussten (es sei denn, SOE hätte uns MÄCHTIG angelogen), da die Übertragung von EQII bis auf Weiteres verschoben wurde. Auch kanns mit der Lastschrift nicht zusammenhängen, da auch einige meiner Accounts Lastschrift nutzen. Falls Deine Freunde natürlich auch noch DCUO spielen, dann mussten sie zwischenzeitlich einen Pro7-Account anlegen und diesen mit ihrem SOE Account verbinden - eben, um auch weiterhin DCUO spielen zu können.

09-05-2012, 07:15 AM	#1815
Pariel Loremaster Join Date: Nov 2004 Posts: 63	testtigger wrote: Hi can anybody tell me what is the status of the transfer from SOE to prosiebensat1? My friends and I are playing on Valor. My friends are paying their account with direct debit and they are already transferred and been asked to activate the prosiebensat1 account (what they won't do). Until now I have not received any emails about the transfer and my SOE account still works. I am paying via European Credit Card but the account is charged in $. Does this make a difference? Is the transfer of accounts that pay with credit cards scheduled later? I am a little scared that I run in a problem and will not be able to get access to the game one day.Can anyone of you comment on this. Are other players who pay with credit card still with SOE? Best regards. As far as I know the transition has been postponed - this was posted by Brasse a week or so ago. They've assured us that we'll be given plenty of notice when the transition is starting again but no news yet Its seems odd that some of your friends on Valor have already been flagged. From what I've seen of DCU, its an "all or nothing" scenario unless you're an all access subscriber - all access accounts are staying with SOE for the time being. Your missing emails... well, you're not alone there, there are many players who've never received the emails about the transition. As for access to the game - again when it happens (and going off DCU), one day you'll get a pop up that says that your account has been migrated to PSS where you will have the choice to go and create a new PSS account then link it to your existing SOE account. From that moment on you'll be a PSS customer and pay the subscriptions to them Bear in mind (again going off DCU) your subscription amount will increase as you'll be paying in Euro's (12.99 per month I believe) __________________ ================================ UK player, SOE account forever

09-05-2012, 07:20 AM	#1816
hexalobular Lord Join Date: Oct 2011 Posts: 180	DCUO has been transfered for Euro-players, with the exception, I believe, of those with All Access accounts who get a reprieve while they figure out how to handle them (and AA is, of course, no longer available in europe). EQ2 was supposed to be transfered by now but is on hold for now. It shouldn't make any difference how you pay, are your friends playing DCUO? That would explain them having to have a P7S1 account to play DCUO but they should still be able to play everything else with just a SOE account (for now). They claim to have fixed the problem with not everybody getting the mails (of course you _could_ be lucky and have slipped through their net)

09-05-2012, 07:41 AM	#1817
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	I think the question about Valor transitioning has been answered already but I had to mention that I haven't had any emails either, even after they claimed to have fixed it, so there are obviously some people still slipping through that net. Promo stuff still keeps coming tho. Peace and Solidarity __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-05-2012, 09:31 AM	#1818
leashabunny Journeyman Join Date: Aug 2012 Location: Edinburgh, Scotland Posts: 2	I still dont even have the original e-mail informing people of the proposed transition. I only found out about this transition from one of my other EU playing friends. It would be nice to have been informed rather than hear threw word of mouth. __________________

09-05-2012, 09:40 AM	#1819
Moldylocks Loremaster Join Date: Jul 2005 Posts: 189	Pipsissiwa wrote: I think the question about Valor transitioning has been answered already but I had to mention that I haven't had any emails either, even after they claimed to have fixed it, so there are obviously some people still slipping through that net. Promo stuff still keeps coming tho. Peace and Solidarity The original notices were sent out in..June? How many people have come here repeatedly saying they did not receive notice, even after they "fixed" it? Additionally, how many people are still in the dark about the whole thing due to lack of effort on SOE's part to properly notify their paying customers about this multi-game wide account-affecting transition? At this point (although this should have been done months ago) a notice needs to be attached to the login screen. Period. Their watery attempts to send emails failed twice, and their customers have a right to know about this fundamentally drastic change to their accounts. The only way to ensure that people who are actively playing will receive proper, timely notification at this point is when they log into the game so its front and center. But..that's not being done now, is it? Why? I thought this deal was extremely beneficial, that the European players would be clamoring to be part of this exciting new time in SOE's history. Shouldn't they be shouting it from the rooftops, and making sure everyone hears how fun this will be? Remember, more players=more fun!

09-05-2012, 09:41 AM	#1820
Trevynoae Loremaster Join Date: Dec 2004 Posts: 392	Pariel wrote: testtigger wrote: Bear in mind (again going off DCU) your subscription amount will increase as you'll be paying in Euro's (12.99 per month I believe) Funny enough - we germans will pay the same (in euros) like we pay now with soe. That is where the increase for those paying in GBP comes from! PSS1 takes the current rate in euro we (that we use the euro) have (12.99) and sets it as the "Base" for all other currencies. @Pipsi, did you mail Brasse about the fact that you still did not receive any mails? And I have some gems for you, my friends snicker Obviously PSS1 STILL do not have their billing system fixed! They still can not do recurring subs it seems - and of course - support keeps telling people "all will be good": Source they wont get a penny out of me till they can fix recurring subscriptions, automate the station cash and reset token stippend and allow me to return to my discounted 3 month plan that i was on at SOE before the transition, being forced to move and not be allowed to stay on exactly the same plan is rediculous, 2 months till my plan runs out, if its not sorted soon they will be loosing a lot of loyal DCUO money from my girlfriend and myself --- I agree. It shouldn't have been this hard to fix by now. I won't be buying anything either. Support stuff ignores my quetions as to how I am going to be compensated for the loss of "double cash weekend" opportunity and rather keeps saying "everything is gonna be ok soon". Ironically, they will soon realize that they lost a customer forever. Another source for this "no subscription for you"-prank: 2 days ago (sep 3rd) this was posted: "UpdateAfter waiting 3 days and getting a generic "were having issues" response I decided to try and buy Legendary again. All I get is this when trying to buy it:" Along with this nice picture ... check out the fun with that. You can not buy a legendary membership (gold equivalent) without sevencash (all other options are NOT available) - but you also can not buy SevenCash ... Oh - and if someone managed to pay ... they didn't make it to legendary but stuck with the f2p stuff If you didn't see the official interview video from GamesCom yet ... check out this: http://www.youtube.com/watch?v=gacf...3284A3592F81E99 And pay attention to this (quoting from dcuo boards): 2:44 into it Andreas Lackner (Product manager at P7S1) says: "Players profit from the fact that P7S1Games is now taking care of DCUO in Europe, because now we can focus even MORE on the needs of our european customers. Our community management can RESPOND TO THE REQUESTS OF OUR FANS EVEN MORE, and we as product managers CAN REACT EVEN FASTER, and together with our partner, SOE, WE'RE ABLE TO FULFILL THE WISHES OF OUR PLAYERS!" And we have the official SevenGames GamesCom video here: http://www.youtube.com/watch?v=F8io...3284A3592F81E99 Maybe I just missed it - but obviously SOE didn't care to share those? Although they are official media? (The interview isn't even public if you don't have the link!) And maybe you like how they do SevenCash purchases for folks using different currencies ... didn't you always want to buy 470 SC? There is so much on the marketplace for amounts that can't be divided by 100 without a remainder ... http://en.dcuniverseonline.eu/forum...0.html#p5654438 For those who can't read their DCUO boards ... I will quote it for you ... The three following examples are as you can see SEK (sweden), EUR (from germany in this case), and GBP (UK)Further notice the AMMOUNT granted... Everything in the Marketplace costs in even hundreds... What is going on here? TBH: I don't know if I like this less or more than SOE converting euro to us$ if it comes to SC purchases by 1:1 ... Then: Players who still are on the gold-equivalent get the nasty browserpopup that tells them to buy a sub. Thought you might like some afternoon-entertainment

09-05-2012, 10:03 AM	#1821
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	/boggle You would think they would keep the SC values constant and vary the cost slightly according the currency - the xx.99 amount is not carved in stone. Many companies just round off both, usually slightly in favour of the customer to encourage purchase. /facepalm. Just another example that PSS1 have no idea what they are doing. And also no red_name has replied to anything on the DCUO tech support forums for 5 days, and before that it was a full 7 days. And unhelpfully the only red_name responding for weeks is just the Community Manager Desmonomo, not any kind of tech support person who you would think would be there. So all Desmonomo is does when he/she appears is tell people to wait to hear from tech support. Helpful. And a lot of people are posting there AFTER waiting for ages for a useful response from their tickets. Oh wait, the tech support person Moonrunner got 'vanished' as an employee a few weeks back - guess they never got replaced.And there are plenty of people having problems. Yeah, much improved and faster service. Peace and Solidarity EQ1 & EQ2 __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-05-2012, 12:33 PM	#1822
testtigger Loremaster Join Date: Jun 2005 Posts: 6	Many thanks for the fast reply. This helps me to calm down and patiently wait untill the transfer realy take place. I had to talk to my firends again, there must be a miss understanding. - - - - - - - - - - - - - - - - - - - - - - - - - - - Vielen dank für die schnellen Antworten. Das ist sehr beruhigend. Ich warte dann einfach ab bis es soweit ist. Da muß es wohl ein Missverständniss mit meinen Freunden gegeben haben

09-05-2012, 04:38 PM	#1823
xxWillowxx Loremaster Join Date: May 2010 Posts: 14	Still less than impressed with the dealings experienced so far on the P7S.1 / DCUO front. Latest issue seems to be (I say latest, I raised tickets 34 days ago and it's still ongoing) that if you have no 'Content' registered for DCUO then they do not allow you to transfer your station cash balance over, that seems to be the reason for two of my accounts seeming to have Station cash go missing. So basically before any move to P7S.1 I have an SOE account with lets say 2000 SC, I've never played DCUO as I'm an EQ2 player, but one day I get bored so download it to try, lets say I'm impressed and decide to splash out on a couple of DLC packs to enhance the experience, no problem. Now fast forward to the P7S.1 migration, same scenario except I've been forced at virtual gunpoint into migrating over to P7S.1 and now they won't let me have the station cash transferred over from the SOE account. Nice.

09-05-2012, 04:51 PM	#1824
Seffrid Loremaster Join Date: Nov 2004 Posts: 583	Thanks for the information, Trevynoae. When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service. Let me spell it out for SOE - it never was, it isn't currently, and it never will. That's why the players can't be told about it on the launcher, in the MOTD, or in any other truly visible way outside of a few misdirected emails. I say "misdirected" because the marketing ones find me just fine, so the formal notification ones are obviously going astray for a reason, and for some players clearly continue to do so. SOE's customer service to European players has been faultless in my 14 years of dealing with them. Let's cut the nonsense about it being related to that, and let's have Smed here with the balls to admit that this is about financial necessity based on directions from on high. Even at this late stage, a little openness, honesty and humility would go a long way. Of course, allowing existing long-standing customers to stay with SOE would go even further! As would the company (or companies) entering into a genuine two-way dialogue with their customers about how they can either make this deal work or else scrap it. At present we're simply munching on the popcorn while sitting on the railway embankment watching the SOE Express and the PSS1 Stopping Train approach each other at breakneck speed and, seemingly, with the drivers of both trains having jumped from their cabs.

09-05-2012, 05:28 PM	#1825
BeeJay Loremaster Join Date: Dec 2004 Posts: 203	79.99 GBP converts to 100.79 EURO (exchange rate currently at 1GBP = 1.26 EUR), which means I have to pay slightly more to get 700 SC less ! This is on top of the expected 20% hike in sub price. So can someone over in SoE la-la land please explain exactly how this is a good deal ? __________________ SOE, too little too late ... your game is dead.

09-05-2012, 07:01 PM	#1826
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	xxWillowxx wrote: Still less than impressed with the dealings experienced so far on the P7S.1 / DCUO front. Latest issue seems to be (I say latest, I raised tickets 34 days ago and it's still ongoing) that if you have no 'Content' registered for DCUO then they do not allow you to transfer you station cash balance over, that seems to be the reason for two of my accounts seeming to have Station cash go missing. So basically before any move to P7S.1 I have an SOE account with lets say 2000 SC, I've never played DCUO as I'm an EQ2 player, but one day I get bored so download it to try, lets say I'm impressed and decide to splash out on a couple of DLC packs to enhance the experience, no problem. Now fast forward to the P7S.1 migration, same scenario except I've been forced at virtual gunpoint into migrating over to P7S.1 and now they won't let me have the station cash transferred over from the SOE account. Nice. /boggle yet again It continues to stun me that PSS1 appear more and more like 5 year old children playing 'business'. Does ANYONE at PSS1 know what they are doing at all? Is there anyone working at PSS1? (Probably not - they are all volunteers...) I'm starting to think the whole operation is running out of Coldor's bedroom. Does anyone at SOE actually care? And how was none of this spotted before DCUO transitioned? If DCUO was used as a test, then those customers should be getting some serious free sub time (not just the 14 days some seem to have got), as using paying customers as guineapigs on a clearly unfinished and non-functional system is completely unforgiveable. I agree with the posts above. Surely SOE realise by now that none of us are fooled any more - its time to communicate properly with us, and all their players from all games. We need someone senior, preferably Smed if you can tear him away from PS2 (unlikely), to talk to us/make some meaningful (non-SOE-speak) statement. We need this deal mentioned on the MOTD or even better the launcher. SOE continuing to try to hide this 'deal' just looks increasingly ridiculous. Maybe drawing attention to the quality of company that Europeans will be dealing with for Planetside 2 might get this debacle noticed by the gaming community as a whole (since they don't seem to care about a bunch of old games). Just a thought. Peace and Solidarity EQ1 & EQ2 __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-05-2012, 08:19 PM	#1827
Moldylocks Loremaster Join Date: Jul 2005 Posts: 189	Pipsissiwa wrote: xxWillowxx wrote: Still less than impressed with the dealings experienced so far on the P7S.1 / DCUO front. Latest issue seems to be (I say latest, I raised tickets 34 days ago and it's still ongoing) that if you have no 'Content' registered for DCUO then they do not allow you to transfer you station cash balance over, that seems to be the reason for two of my accounts seeming to have Station cash go missing. So basically before any move to P7S.1 I have an SOE account with lets say 2000 SC, I've never played DCUO as I'm an EQ2 player, but one day I get bored so download it to try, lets say I'm impressed and decide to splash out on a couple of DLC packs to enhance the experience, no problem. Now fast forward to the P7S.1 migration, same scenario except I've been forced at virtual gunpoint into migrating over to P7S.1 and now they won't let me have the station cash transferred over from the SOE account. Nice. /boggle yet again It continues to stun me that PSS1 appear more and more like 5 year old children playing 'business'. Does ANYONE at PSS1 know what they are doing at all? Is there anyone working at PSS1? (Probably not - they are all volunteers...) I'm starting to think the whole operation is running out of Coldor's bedroom. Does anyone at SOE actually care? And how was none of this spotted before DCUO transitioned? If DCUO was used as a test, then those customers should be getting some serious free sub time (not just the 14 days some seem to have got), as using paying customers as guineapigs on a clearly unfinished and non-functional system is completely unforgiveable. I agree with the posts above. Surely SOE realise by now that none of us are fooled any more - its time to communicate properly with us, and all their players from all games. We need someone senior, preferably Smed if you can tear him away from PS2 (unlikely), to talk to us/make some meaningful (non-SOE-speak) statement. We need this deal mentioned on the MOTD or even better the launcher. SOE continuing to try to hide this 'deal' just looks increasingly ridiculous. Maybe drawing attention to the quality of company that Europeans will be dealing with for Planetside 2 might get this debacle noticed by the gaming community as a whole (since they don't seem to care about a bunch of old games). Just a thought. Peace and Solidarity EQ1 & EQ2 I've been leaving pointed remarks on his Twitter page for the last week or so. He really believes PSS1 is a great company, and that all is going well. At this point, given the 9 months of continuous feedback, articles on other sites, the petition, PM's, etc, etc nothing is going to get through to him that his paying customers deserve acknowledgement or respect. I made a note earlier today for him to go check out the DCUO forums to see for himself the mess of this first round of transition. Even if he does, his rose-tinted glasses continue to give him the vision he wants to see. Its just so frustrating, and sad. No matter the effort, no one cares any more.

09-06-2012, 05:46 AM	#1828
Drupal Elder Join Date: May 2012 Posts: 105	So I guess we're waiting for a red name to come here and tells us how difficult the transition is and how hard they work to get it right for us. Perhaps they could also explain how having really bad customer service, increased membership prices and increased SC prices is good for us. I can't wait to hear the explanation for this one. Bottom line here, this is exactly what we thought it would be, a big fat lie. Now, I present the following, Eq2 has not attracted new players when the customer support was good and the prices lower. Do you really think that the 7 year olds from alaplaya will pay anything for Eq2 ? It's time to face reality, your expected golden goose is anything but that. At least have the balls and admit the truth instead of insulting us with your lies, SOE.

09-06-2012, 08:42 AM	#1829
Pipsissiwa Loremaster Join Date: Dec 2004 Location: Brighton, UK Posts: 300	Juggercap wrote: Pipsissiwa wrote: ...Many companies just round off both, usually slightly in favour of the customer to encourage purchase. In favor of the customer? I thought you were familiar with SOE. I didn't actually say SOE did it. If PSS1 want to win us over, then giving us the customers the benefit of the odd extra penny/cent whatever would be sensible, as many other companies do when calculating pricings/exchange rates etc. Not all I know, but plenty certainly do. Those who value their customers. Peace & Solidarity EQ1 & EQ2 __________________ Pipsissiwa Nezumi (Ms) Played Since Launch: Highkeep/Butcherblock Ratonga 92 Assassin/92 Carpenter Fuse Guild Leader "Everquester" "I won't sit down, I won't shut up, but most of all I will not grow up" - Frank Turner

09-06-2012, 08:50 AM	#1830
Saroc_Luclin Loremaster Join Date: Dec 2004 Posts: 534	Seffrid wrote: Thanks for the information, Trevynoae. When they say for the UK players "12.800 SC" they are in fact referring to a little under 13. I assume they mean "12,800" - there is a difference, and the fact that they can't get it right blows another hole in the argument that this deal is going to give Europeans an improved customer service. A lot of European languages swap how they use the "." and the ",". French and German (and a number of others) use the "." as the number spacer, and the "," as the fraction indicator. So in German localized strings, "12.000,234" is actually "12,000.234" in English Localization. Though just adding it to the pile of Facepalms's, considering the GBP is English, they should probably have used English Localization for the SC number too, and not just the currency value.