Updated ProSiebenSat.1 Feedback Thread

[Fanatica]

LOL Pips. I kept saying to myself why is Pips being so quiet about this. I am particularly interested in what you will say about the PCIDSS.

[Pipsissiwa]

Right, feeling a bit more human today.

Funnily enough I STILL don't have an CS email about this, despite claims that the mailing problem was fixed.  And I'm delighted to see a write up on EQ2Wire about these new issues.

The PCCDIS issue is an interesting one. I know something about this as hubby used to write billing systems, including the new one for Second Life.   You only need compliance (which comes in different levels) if you intend to store payment info like credit card details on your own system.  Getting these levels of compliance is a) very expensive and b) uneccessary for most because there are plenty of companies who make their business out of doing it for you (like Paypal). 

If a company uses a third party who is compliant to collect payments, including recurring ones, then that third party stores all your info, not the original company.  All the primary company (in this case PSS1) stores is an informationless reference 'token' associated with your account that is only meaningful to the third party payment system. It also means that even if someone hacked into the primary company's systems, all they would find is a meaningless reference number.  Without hacking the payment company too (which would be compliant and thus have excellent security) they could do nothing with that reference (and even then almost certainly couldn't).

So assuming PSS1 are using a recognised and compliant third party, as most/all online games do, and assuming they do things correctly and don't pass the info through their systems first or anything (hmm), they do not need compliance as they will not even see your credit card info, let alone store it.  On the other hand, if they intend to take payments themselves, then non-compliance means no-one in their right mind should give them any CC info, and it would indeed be illegal for them to ask you to do so. 

But, all that said, even if our CC and payment info is safe, that doesn't mean our accounts are, with all our toons, plat and items.  And TBH, stopping a CC/querying unauthorised payments is relatively easy (at least here in the UK) compared to getting everything back after someone hacks your game account.  Especially since it is already very hard sorting that out directly with SOE, let alone with PSS1 'CS'  (given the low, low standard so far I feel quotes are appropriate) inbetween.  Evidence from PSS1's back catalogue suggests that account security is very poor. Given they are performing as predicted by the players (based on their past performance) on every count so far, rather than the 'improvements' that SOE claim they would make, I think we all know what to expect.

I can't say I'm surprised to see EQ1 going to PSS1, despite all the assurances that it wasn't.  I guess I may as well spend my saved up SC as I was waiting for it to get copied to PSS1 so I could spend the balance left on my SOE account in EQ1, and the PSS1 balance (if I transition) on EQ2.  /sigh A read of the EQ1 forums shows that the exact same questions are coming up over there as did here for months, and largely with the predictable lack of meaningful response from SOE.

I spotted this on the EQ1 forums but can't find the actual statement from Piestro (and this hasn't been put over here that I can see either):

Ickireas: "(Piestro update)  Pro 7 has agreed  to only use remote access if you check the accept box in the Eula  for  remote access."

If true, and we can simply not tick the box but still get non-VPN tech support, then that is an improvement, but I'll believe it when I see it for myself on PSS1s own sites.  Anyone have a link?

I would like to say I can't believe that SOE are claiming the DCUO transition went 'smoothly', but it is no less than I expected, especially since the US can't see the PSS1 DCUO forums and check for themselves.  It seems safe to assume that Piestro can see them just fine as PSS1 will have made an IP exception for SOE networks (as their 'partner'.  If Moonrunner was never a PSS1 CS person (yeah, right....) then only one redname has answered just a few questions only since transition on the DCUO support forums, and there have been NO rednames posting there at all since Moonrunner was drawn attention to over week ago.  This is appalling.  Payments are failing, account upgrades & SC purchases are not appearing on peoples accounts, despite money being taken (and in one case money left a players bank account and PSS1 couldn't even find it for a week). 

The suggestions people are making for a staggered transition, i.e. a period where we can use either system, would be far too sensible for SOE/PSS1 to consider, as it would reduce the load and stress on servers and systems, not to mention CS, instead of an 'everyone does it at once and it breaks' like DCUO experienced.  I go cold at the thought of that happening with EQ2 - PSS1 were hideously (and sadly predictably) underprepared for that transition, and EQ2 should NOT transition until everything is in place and working properly.  And I don't think I need to comment on Smed's blunt comment about how everything is going ahead regardless - it speaks for itself way beyond his intended meaning.

I have more to say but this post is already an Epic x4  monster, I'll save the rest for later.

Edited for clarity.

Peace and Solidarity EQ & EQ2

[Ragnaphore]

Sadly, the "check accept box for remote access" isn't an actual quote. It's just an exemple from someone asking for a sticky with EQ's concerns and updates on their resolution.

[Pipsissiwa]

Ragnaphore wrote:

Sadly, the "check accept box for remote access" isn't an actual quote. It's just an exemple from someone asking for a sticky with EQ's concerns and updates on their resolution.

Ah.  Thought it was far too good to be true.

We've been asking for that for months - some kind of summary of questions which gets updated as things change (or not), and no joy from anyone official.  Here's hoping that EQ1 get one, at least we can refer to it from here too.

Peace and Solidarity EQ & EQ2

[Darktreem]

I  can not seem to post on the DCUO forums any more, as of today, even being on All Access.

It looks like they are IP locking people out

[Wingrider01]

Avirodar@Oasis wrote:

Wingrider01 wrote:

Avirodar@Oasis wrote:

Wingrider01 wrote:

how about proof that the statement is actually true and not an attempt at causing more problems in the ranks? Anon posts about something leave a lot of the credibility in doubt of the accuracy of the statement. If then it can be documented and validated that it is a true statement then it can move to the reponse required catagory.

It is hardly a big ask, to request SOE to answer the comments made about PCIDSS compliance. It is an important detail that should be easily answered.Go find ProSiebenSat1 on these lists, if you can...http://usa.visa.com/download/mercha...e-providers.pdf

http://www.mastercard.com/us/compan...t_List_2012.pdf

As always, play it safe with clicking links.

hmm, don;t see any gaming company on that list, wonder if by any chance payment collection is farmed out to a company that does it and that company is on the list..... you just need to find out who handles the payment collection for the companies.

Which would make perfect sense for concerned consumers to ask SOE for an official response, which is what Liandra done.

why make an "official response" on something that has no basis in fact and is just a rumor started by an anon individual, clearly according to the linked list there not one of any of the large pay ot play providers are on that linked list so it pretty well disproves the rumor.  The fist step in any investigation is to prove or disprove the original statement, then do the follow up, at this point there appears to be no need for it.

[Darktreem]

Darktreem wrote:

I  can not seem to post on the DCUO forums any more, as of today, even being on All Access.

It looks like they are IP locking people out

I can not post on the PSS1 forums as account is not ready for migrating

I can not post on the SOE forums as I am not in the US

Soon the same thing will happen to EQ2 and all the rest. All Access people will not be able to post anywhere until All Access migrates.

Advantage of being on All Access atm is the ability to still play under SOE, but the bad point is will not be able to post to the forums once each game migrates until All Access transitions AND you do actually want to migrate.

Another problem to fix

[sompet_eq2]

Darktreem wrote:

Darktreem wrote:

I  can not seem to post on the DCUO forums any more, as of today, even being on All Access.

It looks like they are IP locking people out

I can not post on the PSS1 forums as account is not ready for migrating

I can not post on the SOE forums as I am not in the US

Soon the same thing will happen to EQ2 and all the rest. All Access people will not be able to post anywhere until All Access migrates.

So transitioned players cannot post on SOE forums anymore?

When I originally read the FAQ I was a bit worried about the wording, what "access" would really mean. Unfortunatelly it became read only access...

Piestro wrote:

Will European players still have access to the SOE forums in order to interact with the Developers? If not, how will Players be able to communicate with and provide feedback to SOE?

European players will have their own localized forums and service, and will still be able to access the U.S. forums.

 

Piestro, this is one more thing that needs to be fixed. I see no reason to post any non-support related topics on PSS1 forums where there will be no develepor interaction.

[foodcity]

i only recently started reading this, and am already extremely upset by losing many of the EU playing community due to this deal....... i only starting really reading the forums recently, but it does finally explain why my guild has been losing members lately...

also, i have a question. does the remote access also apply to sending in bug reports? if so, test server could also see a large drop in permanent and/or long term testers.

[Avirodar]

Wingrider01 wrote:

Avirodar@Oasis wrote:

Wingrider01 wrote:

Avirodar@Oasis wrote:

Wingrider01 wrote:

how about proof that the statement is actually true and not an attempt at causing more problems in the ranks? Anon posts about something leave a lot of the credibility in doubt of the accuracy of the statement. If then it can be documented and validated that it is a true statement then it can move to the reponse required catagory.

It is hardly a big ask, to request SOE to answer the comments made about PCIDSS compliance. It is an important detail that should be easily answered.Go find ProSiebenSat1 on these lists, if you can...http://usa.visa.com/download/mercha...e-providers.pdf

http://www.mastercard.com/us/compan...t_List_2012.pdf

As always, play it safe with clicking links.

hmm, don;t see any gaming company on that list, wonder if by any chance payment collection is farmed out to a company that does it and that company is on the list..... you just need to find out who handles the payment collection for the companies.

Which would make perfect sense for concerned consumers to ask SOE for an official response, which is what Liandra done.

why make an "official response" on something that has no basis in fact and is just a rumor started by an anon individual, clearly according to the linked list there not one of any of the large pay ot play providers are on that linked list so it pretty well disproves the rumor.  The fist step in any investigation is to prove or disprove the original statement, then do the follow up, at this point there appears to be no need for it.

Why make an official response?To help relieve the concerns of some paying customers who subscribe to a flagship title of SOE. Just because it does not bother you, does not mean others are not entitled to an answer. Clearly people have concerns, or it would not have been brought up. If you do not care for the question or answer, move along.If one single person wants to feel safer, by knowing what manner of data security is used by PSS1, it is an ethical responsibility of SOE to obtain an answer, because it is SOE forcing the transition. In the modern world, data security is a legitimate concern for many people, even if it is not for you.The absence of SOE from the list, does not validate the absence of PSS1. It simply means people should be asking what data security standards SOE has, or who SOE uses to handle data security. It is incredibly short sighted to think that because is not on a world wide list, that no questions should be asked about the safety of PSS1.

[RandomWalk]

sompet_eq2 wrote:

Darktreem wrote:

Darktreem wrote:

I  can not seem to post on the DCUO forums any more, as of today, even being on All Access.

It looks like they are IP locking people out

I can not post on the PSS1 forums as account is not ready for migrating

I can not post on the SOE forums as I am not in the US

Soon the same thing will happen to EQ2 and all the rest. All Access people will not be able to post anywhere until All Access migrates.

So transitioned players cannot post on SOE forums anymore?

When I originally read the FAQ I was a bit worried about the wording, what "access" would really mean. Unfortunatelly it became read only access...

Piestro wrote:

Will European players still have access to the SOE forums in order to interact with the Developers? If not, how will Players be able to communicate with and provide feedback to SOE?

European players will have their own localized forums and service, and will still be able to access the U.S. forums.

 

Piestro, this is one more thing that needs to be fixed. I see no reason to post any non-support related topics on PSS1 forums where there will be no develepor interaction.

Piestro I raised the question of full access to the SoE boards way back when.  I fell into the trap of assuming that the reply about access to the SoE boards being available to Euro players meant full access, not just read access.

I play on both Splitpaw and the Test server.  In particular when there is stuff to be tested I want to be able to post in the In Testing thread, to join in the discussion.  Likewise for testing of the next expansion - done via Beta or Testcopy.  It is also true for other current discussions on mechanics, tradeskills or whatever, or to answer questions raised by other players.

I honestly cannot see the developers having the time to read two boards - and frankly that is not a very efficient use of their time - and inevitably (and this is no criticism) the boards that will be read will be these.  Yes there is the feedback mechanism but that is not interactive in any sense of the word.

Please can this be reviewed.  I can see that you don't want any Euro account queries ending up here or local technical support questions.  However there are wider ranging technical issues - for example the recent problems with voice chat - which are relevant to all players regardless of their location and so they should be able to have the opportunity to contribute.

Aeriel

[Pipsissiwa]

Aeriel@Runnyeye wrote:

Piestro I raised the question of full access to the SoE boards way back when.  I fell into the trap of assuming that the reply about access to the SoE boards being available to Euro players meant full access, not just read access.

I play on both Splitpaw and the Test server.  In particular when there is stuff to be tested I want to be able to post in the In Testing thread, to join in the discussion.  Likewise for testing of the next expansion - done via Beta or Testcopy.  It is also true for other current discussions on mechanics, tradeskills or whatever, or to answer questions raised by other players.

I honestly cannot see the developers having the time to read two boards - and frankly that is not a very efficient use of their time - and inevitably (and this is no criticism) the boards that will be read will be these.  Yes there is the feedback mechanism but that is not interactive in any sense of the word.

Please can this be reviewed.  I can see that you don't want any Euro account queries ending up here or local technical support questions.  However there are wider ranging technical issues - for example the recent problems with voice chat - which are relevant to all players regardless of their location and so they should be able to have the opportunity to contribute.

Aeriel

Assuming SOE have set their forums up in a sensible manner (heh) then it should be simple enough to allow PSS1 customers logged into their SOE accounts directly to have differing access to different sections of the forums, so read access to support but read and write access to bug reporting, general discusssion etc etc. 

However I suspect that now EQ1 and Vanguard are going to PSS1 it is only a matter of time before Euros cannot log directly into an SOE account at all, and thus won't have posting rights at all on these forums.

It concerns me greatly that we will have an extra layer between us and the devs, and our fellow players across the pond.  We should have access to forums that ALL players can access FULLY.  We may be going to be paying via a different company, but we will still be playing the same game on the same SOE servers - we should be able to ask for help/advice about that game from the playerbase as a whole - the game itself (currently......) doesn't differ in Europe and the US.  If we are restricted to only be able to ask on Euro forums, where (in my case just as an example) at least half the population doesn't even speak my language that well and the population is much smaller, the chances of getting meaningful help is greatly reduced, and this is hugely unfair.  We will just end up getting US guildies to post on the main forums for us.  This is perhaps especially true for those of us playing on a US server, as I do.  There most of the population is obviously from the US, so server specific questions would be best put on the main/US forums.

I agree, I doubt the devs will have time to wade through two sets of forums, and they will inevitably prioritise the US forums as they are their local ones, plus will have a much larger population reporting stuff.  And I have no faith that reports of bugs/issues./problems etc on the PSS1 boards will be properly reported to SOE devs in a timely manner by PSS1. if at all.  More evidence that European players are second class at best.

Peace and Solidarity EQ & EQ2

[Darktreem]

Pipsissiwa wrote:

Aeriel@Runnyeye wrote:

Piestro I raised the question of full access to the SoE boards way back when.  I fell into the trap of assuming that the reply about access to the SoE boards being available to Euro players meant full access, not just read access.

I play on both Splitpaw and the Test server.  In particular when there is stuff to be tested I want to be able to post in the In Testing thread, to join in the discussion.  Likewise for testing of the next expansion - done via Beta or Testcopy.  It is also true for other current discussions on mechanics, tradeskills or whatever, or to answer questions raised by other players.

I honestly cannot see the developers having the time to read two boards - and frankly that is not a very efficient use of their time - and inevitably (and this is no criticism) the boards that will be read will be these.  Yes there is the feedback mechanism but that is not interactive in any sense of the word.

Please can this be reviewed.  I can see that you don't want any Euro account queries ending up here or local technical support questions.  However there are wider ranging technical issues - for example the recent problems with voice chat - which are relevant to all players regardless of their location and so they should be able to have the opportunity to contribute.

Aeriel

Assuming SOE have set their forums up in a sensible manner (heh) then it should be simple enough to allow PSS1 customers logged into their SOE accounts directly to have differing access to different sections of the forums, so read access to support but read and write access to bug reporting, general discusssion etc etc. 

However I suspect that now EQ1 and Vanguard are going to PSS1 it is only a matter of time before Euros cannot log directly into an SOE account at all, and thus won't have posting rights at all on these forums.

It concerns me greatly that we will have an extra layer between us and the devs, and our fellow players across the pond.  We should have access to forums that ALL players can access FULLY.  We may be going to be paying via a different company, but we will still be playing the same game on the same SOE servers - we should be able to ask for help/advice about that game from the playerbase as a whole - the game itself (currently......) doesn't differ in Europe and the US.  If we are restricted to only be able to ask on Euro forums, where (in my case just as an example) at least half the population doesn't even speak my language that well and the population is much smaller, the chances of getting meaningful help is greatly reduced, and this is hugely unfair.  We will just end up getting US guildies to post on the main forums for us.  This is perhaps especially true for those of us playing on a US server, as I do.  There most of the population is obviously from the US, so server specific questions would be best put on the main/US forums.

I agree, I doubt the devs will have time to wade through two sets of forums, and they will inevitably prioritise the US forums as they are their local ones, plus will have a much larger population reporting stuff.  And I have no faith that reports of bugs/issues./problems etc on the PSS1 boards will be properly reported to SOE devs in a timely manner by PSS1. if at all.  More evidence that European players are second class at best.

Peace and Solidarity EQ & EQ2

On the DCUO forums there is a link to Login using ProSieben so once you are a PSS1 customer then it looks like you can log into the US forums with your PSS1 login, but my complaint is that All Access customers are stuffed forum-wise, until All Access accounts gets the transition.

At the moment though, I would rather play under SOE than post on the forums. I do not want SOE to make the All Access accounts transition sooner because of this, but hopefully they will flag All Access customers full access to the forums.

[Trevynoae]

I can confirm that they revoked posting rights on our soe accounts.

I can also NOT login using a PSG account.

[Kasar]

I see on Alaplaya that some countries are IP banned from all games, such as Egypt.

Everyone apparently needs a fast US proxy..

[Drupal]

This whole deal gets sweeter and sweeter every day and I am starting to see the SOE light. All this means a much better and improved service and definitely more play my way. Oh wait ...

[Kinya]

Some interesting info also on Vanguard forums...

And I like how player RandomsGirl sum up all this mess on DCUO P7S1 forum:

"

Desmonemo wrote: Also we have a whole lot of users that are happy with our support.

What metric are you using to calculate this? It seems somewhat difficult to work out satisafaction from support tickets. Resolved tickets, for example, doesn't count. I have multiple resolved tickets and I'm disgusted at the level of support here. I don't like the fact that I was required to provide information about my account despite already being logged into it in order to send a ticket and I can't tell whether it's going to a paid member of staff or if I'm handing personal details over to some random volunteer. The waiting time to fix a problem that should never have occured was just silly, and the level of support on these forums is sporadic at best. Spending a couple of days replying to threads/tickets is not remotely consistant enough. Not to mention the fact that some of the support responses that people have posted, both here and on the Sony forums demonstrate extremely unprofessional behavior.

Desmonemo wrote:Just have a little more patience and give us a chance to show that we have much more to give than what you saw until now!

You've had nearly a month. We still have almost no support, numerous errors and problems with billing, still have no answer (despite that being promised) on the godawful popup on exit. We have been forced to move our custom to you and you are letting us down at every turn. You've provided a forum, but it has no connection to the Sony Devs, no way to participate in the discussion which will actually shape the way the game evolves. Do you think I'd rather post a bug in Arkham on the Sony forum and see a Sony mod say - yes we've tested this and have an internal fix that will be pushed out soon? or here where my there ae no devs and even the "support" staff, mostly aren't watching?After nearly a month, you're relying on poorly vetted volunteers (and I say this on the basis that if some of these responses have come from actual staff members you're doing even worse) and you're not coping with the workload. As far as I'm aware the reason to switch DCUO over first was we're small - teeny tiny by comparison to some of the other games you'll be getting, a great way to work the kinks out without being overloaded, but overloaded you have been, the kinks are not worked out, the players of the other games are not so much worried as outright angry that they have this to look forward to. How long exactly are we supposed to wait and be patient for?"

I still have a hope that everything will be fine for us, european players... still... but less hope with every day

[Carthalis]

Aeriel@Runnyeye wrote:

sompet_eq2 wrote:

Darktreem wrote:

Darktreem wrote:

I  can not seem to post on the DCUO forums any more, as of today, even being on All Access.

It looks like they are IP locking people out

I can not post on the PSS1 forums as account is not ready for migrating

I can not post on the SOE forums as I am not in the US

Soon the same thing will happen to EQ2 and all the rest. All Access people will not be able to post anywhere until All Access migrates.

So transitioned players cannot post on SOE forums anymore?

When I originally read the FAQ I was a bit worried about the wording, what "access" would really mean. Unfortunatelly it became read only access...

Piestro wrote:

Will European players still have access to the SOE forums in order to interact with the Developers? If not, how will Players be able to communicate with and provide feedback to SOE?

European players will have their own localized forums and service, and will still be able to access the U.S. forums.

 

Piestro, this is one more thing that needs to be fixed. I see no reason to post any non-support related topics on PSS1 forums where there will be no develepor interaction.

Piestro I raised the question of full access to the SoE boards way back when.  I fell into the trap of assuming that the reply about access to the SoE boards being available to Euro players meant full access, not just read access.

I play on both Splitpaw and the Test server.  In particular when there is stuff to be tested I want to be able to post in the In Testing thread, to join in the discussion.  Likewise for testing of the next expansion - done via Beta or Testcopy.  It is also true for other current discussions on mechanics, tradeskills or whatever, or to answer questions raised by other players.

I honestly cannot see the developers having the time to read two boards - and frankly that is not a very efficient use of their time - and inevitably (and this is no criticism) the boards that will be read will be these.  Yes there is the feedback mechanism but that is not interactive in any sense of the word.

Please can this be reviewed.  I can see that you don't want any Euro account queries ending up here or local technical support questions.  However there are wider ranging technical issues - for example the recent problems with voice chat - which are relevant to all players regardless of their location and so they should be able to have the opportunity to contribute.

Aeriel

If I remember rightly this was a big complaint from players on the LOTRO forums when Codemasters handled the european side, there was little to no interaction with the Turbine devs and whilst you could read the american forums at the time you couldn't post on them unless you had the american version of the game. It's such an archiac and backward way of doing things especially in these days of global communities.

Cancelled my account at the weekend. Every time I read this thread it just gets worse and worse and I don't see how it can possibly get any better under P7S1. Better the devil you know then the devil you don't.

[Shagrax]

I'm moving to US soon, and it seems I have to create new accounts if I'm gonna play without prosieben. SoE won't convert accounts from EU to US. Better than nothing I guess.

[Trevynoae]

Almost a month after the transition - login-form and migration website are STILL bugged. Although it was reported.It is wonderful to see how much they care - yay.

Oh - and transitioned players obviously got a "pro7 cape" ... so much for that.

Then - I checked their game announcements on the german part of their website. Grammar? Wow ... who needs grammar! I didn't expect much of pro7 - and they delivered even less.

Needless to say: They are still officially hiring "volunteer"-staff - staff that will do your billing and regular tickets ... yay ... and if you read their boards - folks already raise questions because payment-support (volunteer obviously) asks more privy details ... interesting - eh?

The "migration website" still looking like a kid made it - same goes for login page ...

 

Shagrax@Splitpaw wrote:

I'm moving to US soon, and it seems I have to create new accounts if I'm gonna play without prosieben. SoE won't convert accounts from EU to US. Better than nothing I guess.

ARE YOU SERIOUS?!

They really expect you to give up your existing accounts (don't even want to know how many years you have had them!) ... just because a trashy company doesn't want to return them?!This needs immediate attention!

[Fanatica]

Shagrax@Splitpaw wrote:

I'm moving to US soon, and it seems I have to create new accounts if I'm gonna play without prosieben. SoE won't convert accounts from EU to US. Better than nothing I guess.

Shag have you already agreed to the transition to PSS1 and have actually transitioned, or are you thinking ahead for EQ2. I'm asking cause my friend is in the same boat and we are wondering if you have actually agreed to anything yet.

My friend keeps getting different answers on what he should do when he moves, and all the answers conflict with each other.

[Shagrax]

I haven't agreed to anything, and haven't gone through the transision. I am in process of moving, and by the time I'm settled, well lets just say that I will not convert my account to PSS1, and yes I am thinking ahead and want to get this settled before I move.

[SisterTheresa]

Trevynoae wrote:

Almost a month after the transition - login-form and migration website are STILL bugged. Although it was reported.It is wonderful to see how much they care - yay.

Oh - and transitioned players obviously got a "pro7 cape" ... so much for that.

Then - I checked their game announcements on the german part of their website. Grammar? Wow ... who needs grammar! I didn't expect much of pro7 - and they delivered even less.

Needless to say: They are still officially hiring "volunteer"-staff - staff that will do your billing and regular tickets ... yay ... and if you read their boards - folks already raise questions because payment-support (volunteer obviously) asks more privy details ... interesting - eh?

The "migration website" still looking like a kid made it - same goes for login page ...

 

Wake up SoE.  This is a major red flag here.  People who are NOT EMPLOYEES are going to ask for more private info?  Heck no no no.  I'm sorry but this would make me greatly consider Alaplay/Pro deal with a finer tooth comb.

[Trevynoae]

Ridolain@Antonia Bayle wrote:

Trevynoae wrote:

Needless to say: They are still officially hiring "volunteer"-staff - staff that will do your billing and regular tickets ... yay ... and if you read their boards - folks already raise questions because payment-support (volunteer obviously) asks more privy details ... interesting - eh?

Wake up SoE.  This is a major red flag here.  People who are NOT EMPLOYEES are going to ask for more private info?  Heck no no no.  I'm sorry but this would make me greatly consider Alaplay/Pro deal with a finer tooth comb.

Just to make sure ...

http://de.dcuniverseonline.eu/forum...m--t518954.html

This is the official link where they hire (on the german boards - obviously they want folks under german law ... something i can understand and support).

And because most here will be unable to read it ... due to the ip-lock on their boards ... i will highlight something ...Check out the links that got posted before already - you will find some nice things that happen when you hire such folks ...

To be honest - we already had that - back in EQ. Until things got out of control ...Why is it I am feeling like I have to deal with liars? Then the insults coming from lord smedley himself ... insulting at best ... What I see is that this place I considered a virtual home ... is evolving into hell ...

Heads up, heroes and villains! The DC Universe Online support team needs you!You are absolutely addicted to DC Universe online and can’t get enough from the everlasting battle between superhero and archenemy? You already gathered extensive experience in the game and you are willing to share your experience with fellow players?Then join us and help us in making this great MMO even better!For our multilingual support team we are currently looking for:• Voluntary Game Masters• Voluntary Payment Ticket AgentYour responsibilities as a Game Master or Payment Ticket Agent:• Handling tickets using a ticket support system• Gathering and forwarding problems and feedback from forums and tickets• Providing in game support and guidance• Taking care of and supporting fellow players in the forums• Monitoring and enforcing a general, as well as a game specific code of conduct• Improving the game and its support quality• (Payment Ticket Agent only) Keep track of trends of the main payment methods like Credit Card, PayPal, Mobile Billing, Redeeming etc. Your profile:• You know DCUO very well or have played it for several months• You are very active in the DCUO community or have followed the official forums extensively• You have excellent English skills and speak at least one other language fluently (French, Italian, Spanish, German, Dutch, Polish)• You enjoy helping other players and letting them benefit from your experience• Fairness, patience and diplomatic abilities are no foreign words for you• You are at least 18 years old• You have enough time at your disposal to manage the tasks stated above very carefully• You are very reliable and an absolute team player• Previous customer service experience is a plus• (Payment Ticket Agent only) You have profound knowledge of games related payment methods Your chances as a Game Master or Payment Ticket Agent:• The once-in-a-lifetime opportunity to contribute actively to your favorite game• The possibility of advancing in rank inside the support team• Get to know the processes running in the background of a large MMO and gather valuable experience• Payment depending on activity and performance• A possible entry into the gaming industryTo apply, please send an email containing the following information to dcuo-recruitment@p7s1games.net (for Game Masters) or payment-recruitment@p7s1games.net (for Payment Ticket Agent):• Previous MMO and / or DCUO experience• Language skills• Your current occupation• Your preferred online times• A short letter of motivation, stating why you are the perfect choice for our support team• Other hobbies and interests, that could be relevant to getting to know you better, as a personWe are looking forward to your application!

[Morgania434]

Boy, this train wreck is now officially EQ2Chernobyl. Volunteers for payment tickets? Are you kidding me? Seriously? @ the Suits who never pay attention to customers: When will the IP locks we were told wouldn't exist be removed?

[Pipsissiwa]

Just spotted something of interest on the (public) DCUO PSS1 boards (posted today):

It seems PSS1 have started deleting posts that quote ticket resposnses (claiming privacy), even though it is the customer who received the communication who has willingly posted it.  Surely it is up to them if they wish the words to be public?  None included private account/personal info - just generalised situation info.  And people have been posting CS responses for two weeks now without a problem.  Official communications should have nothing to hide?

Desmonemo (PSS1 CS): " I just deleted your post with the quoted support answers due to the privacy of correspondence."

Also, (this is a classic) in resposnse to complaints about closed tickets on unresolved issues:

Desmonemo (PSS1 CS): "We are just renaming the ticket status "closed", because it never meant the ticket was actually "closed". In fact this status was activated whenever a ticket was "replied". We don´t close tickets while the problem still exists. This would be a shame and I fully understand that you were upset. The status name was really confusing."

Sounds like a poorly (and quickly) thought up excuse to me.  You would think they didn't know how to do support. Oh wait....  What on earth do they call a really, actually closed ticket one wonders?

Link (for both quotes) for those who are able to see the DCUO boards: http://en.dcuniverseonline.eu/forum...ry-t521428.html

Their (PSS1's) CS feels like some terrible sitcom, and would be hysterically funny if it wasn't real.  Such a terrifying crash back to earth after the professionalism of SOE's CS people. 

And volunteers dealing with personal information including account info including P/W, names, addresses and maybe more?  I am again rendered speechless.  Doing things 'on the cheap' for max profit and max speed of company expansion perchance?   Fits the MO, and never, ever ends well for the company or it's customers.

Peace and Solidarity EQ & EQ2

[faith]

I find this news staggering i mean wow its now time for Smedley to stop hiding on Twitter and come here to his games forums and speak to those player in europe that are still interested in going over to the german side,make assurances that before ANY change things will be improved over at ACME corpbefore the rest of SOE's crown jewels are finally sent on their merry way.

It is not to much to ask surely?

[Pipsissiwa]

A sudden sleepy thought on the PSS1 volunteers:

Surely even as volunteers they have to be contracted by the company (in this case PSS1) or it counts as PSS1 giving access to our data to a third party, which at least in the UK (which is what I know best, obviously) is totally against our Data Protection Laws.  Otherwise who has liability?  So even if they are volunteers they should still be official employees of PSS1, just unpaid ones, so PSS1 retains liability for their actions. 

If they are NOT contracted and thus actual employees then we have a huge problem indeed.  It would seem to be company suicide to NOT have them contracted, but who knows. 

We have all learnt not to assume anything about this 'deal' by now, however apparently obvious.   Some reassurance on this would be good - or even better word from someone who has suceessfully applied?

Peace and Solidarity EQ & EQ2

[Seffrid]

Don't worry Pips, I'm sure they'll rename the employee status "volunteer" if people find it really confusing.

[Regolas]

For the people moving to the US or anywhere outside of PSS1 regions, open a SOE ticket and ask for your account details to be changed to the country you are moving to. Once they get the security details they change it, and you don't have to go with PSS1. I did it on my 3 accounts now I've moved from the UK to Australia.