The EQ/EQII Facebook Quest Continues! - Page 3

Kyiara · 08-09-2012, 07:20 PM

Afternoon of the 9th and my account still has not gotten the packs. I received my 5 Choose a Pack cards that I get with my monthly sub every month, but not the 3 Priestess of Anarch packs. Petitioned this three days ago and not answer at all except the automated response you get whenever you file a petition stating it was received. We petitioned on the husband's account as well and he got the automated response and then today got a response saying the ticket was being closed completed, BUT he still does not have the packs either. Going to update the petitions on all three accounts and hope for the best I guess. Kinda frustrating especially since I actually got some folks to go like the dang Facebook page to help with earning this reward!

Kyiara

calliy · 08-09-2012, 07:24 PM

Husband of Kyiara above, just throwing in my two cents worth....still no cards on my account as well.

Calliy

tkia · 08-09-2012, 07:56 PM

I still haven't seen either the 500 sc from the first phase or the LON packs from the second. I checked my LON just a few days ago and only had 2 lots of the monthly 5 packs to collect. I've been getting my recurring sub SC too, just no sign of the extra 500.

Dexella · 08-09-2012, 09:00 PM

Thanks, everyone. I'm still compiling the list.

Also, we hope to have the potions awarded by next week. Once I have a specific date, I'll update again.

~Dexella

Twinklin · 08-09-2012, 09:12 PM

i updated my ticket Friday after not getting them on Thursday like the GM who replied to my initial ticket told me to do. I got a response this morning saying they're forwarding my issue to the LoN team and they'll let me know when they send them out.

SlashnGut · 08-09-2012, 09:28 PM

Dexella this is not directed at you personally so please do not take it that way, but your company has a pretty poor record when it comes to customer service. I just got an answer to my updated petition. It stated a fix was in the works and to check SOE.COM for updates. Of course there is nothing at all about this on that site but there are links to the forums. I will believe a fix is in the works when something actually happens to fix the issue but not holding my breath at this point.

Juravael · 08-09-2012, 09:33 PM

Dexella wrote:

Thanks, everyone. I'm still compiling the list.
Also, we hope to have the potions awarded by next week. Once I have a specific date, I'll update again.
~Dexella

Thank you for looking into everything for us Dexella

I'm curious though, and not for the first time, as to how something as simple as this can turn into such a fiasco so easily? Why can't the people that make the decisions to do such a promotion get everything all sorted and ready to go before they announce things and go live with them? This kind of thing just seems to be happening over and over all too often lately, and not only with the promotions.

Marnus · 08-09-2012, 09:57 PM

I have not received the packs , or the potions either, on any of my accounts.

sanamin · 08-10-2012, 02:34 AM

2 accounts and zero packs.

Krowpa · 08-10-2012, 02:50 AM

Neither my wife or I have received these either. Hard to find anybody that has, though most people didn't know anything about it to start with. My faith in SOE is not growing with this kind of mess.

Eric

Xianthia · 08-10-2012, 07:54 AM

I haven't received any of the rewards on my accounts. Is /petition the way to go, has that actually netted the rewards for anyone? I don't want to submit one if there is no need (meaning rewards haven't actually been given out).

Endrian · 08-10-2012, 09:00 AM

Xianthia wrote:

I haven't received any of the rewards on my accounts. Is /petition the way to go, has that actually netted the rewards for anyone? I don't want to submit one if there is no need (meaning rewards haven't actually been given out).

nothing here as well not even the 1st reward not puting in a petition will just get the soe fob off

anyone get the feeling we been had

p.s can comfirm every one ive asked on splitpaw and its a lot no one has had anything from this

Juravael · 08-10-2012, 01:13 PM

I'm curious, did any of you get the promised 500 SC from the 1st round of these promotions? I never got that either. The only 500 SC that I have been recieving is the monthly 500, which I was credited for yesterday on schedule.

To sum it up for me on three accounts :

1. No 500 sc

2. No xp potion

3. No LoN booster packs

kelesia · 08-10-2012, 01:18 PM

I got neither the 500 sc on any of my 5 accounts OR the lon packs SMILEY And as you've said, no one has the xp potion yet. I'm not really understanding the issue, have Rothgar write a script and flag all the accounts for it, regardless of if they had logged in. At this point it seems like the safest and best thing to do. i'd be VERY interested in hearing if anyone got these.

Caela · 08-10-2012, 02:26 PM

I think I did receive the 500 SC, but I have not received the LoN packs.

Ashlie · 08-10-2012, 02:30 PM

I haven't seen any of these rewards, SC, LoN packs, or the potion.

Mystikreign · 08-10-2012, 05:45 PM

I have actually recieved the 500 SC on most of my accounts as well as my husband and mom. However I have not recieved the LoN or the xp potion from this Facebook reward, as of yet I might add.

Kblitzko · 08-12-2012, 09:18 AM

Still nothing on this end either, last communication was on 8/9 thanking me for my patience. Between this and then SOE ninja'ing the 500 SC from the first month's rewards onto our accounts, I'm extremely dissatisfied and haven't been given much reason to upgrade to gold OR buy expansions. I'm one unhappy lvl 90 brigand/lvl 80-something inquisitor.

Cryptic_Thought · 08-13-2012, 02:31 AM

I like how this has become a bunch of flames about not recieving FB quest items.

Don't get your nickers in a twist (especially if you're not even paying for the game).

This is a complimentary reward that SOE is giving for you clicking a button on a website. Meaning that they can stop doing this anytime they like and probably will now that so many of you have caused such a fuss.

So everyone needs to take a deep breath and chill a little while. Obviously somethings not working out with the distribution of the rewards and if it takes a little while longer you'll survive. Rather than Dexella collecting a pile of names of people that are posting about not recieving anything from the FB quests I think that it would be more productive to go ahead and put in a petition yourself.

Now for my 2 cents. As much as I appreciate the idea of recieving another mount to add to my collection, I would prefer the FB quest rewards to be fluff items. For instance, I think a mold that gave players a selection of appearance outfits to select from would be a great idea. Perhaps this could even be a seasonal themed item? Just a thought.

Thanks all.

Zahk · 08-13-2012, 03:42 AM

I haven't received the LON packs or potions on any of my 4 accounts either, so add me to the list.

I did get the 500 SC from the last promotion on at least some of the accounts, but no sign of the 2nd set of rewards at all.

Juravael · 08-13-2012, 08:26 AM

I petitioned about this a couple of days ago and still have not got any response back about it as of this morning.

Alenna · 08-13-2012, 05:12 PM

my LON booster packs finaly arrived. got an email from CS saying they'd put it in and got on and there they were.

Koneko · 08-13-2012, 05:53 PM

i haven't got mine and i have been trying to talk to them abotu it and they are telling me the packs haveen't been given out yet and as far as i can tell i haven't goten the items from the first one yet

Hirofortis · 08-13-2012, 06:34 PM

I think they may have like 3 customer service reps working right now. I have ben waiting 3 days for a response and nothing. SMILEY

Absyntheea · 08-13-2012, 07:48 PM

I haven't gotten the current prize on any of my accounts. I *think* I got the SC from the first one, but it's hard to tell.

SlashnGut · 08-14-2012, 02:54 AM

Received the 3 packs from the Facebook quest tonight so looks like they are finally getting them out to people.

Risada · 08-14-2012, 04:48 AM

I got told from CS that I needed to download the Stand alone client to get my packs.

I download the client, it upload files and stuff, start the client, it prep files and then only shut down.

Soo?

Why doesnt the ingame LoN work? So i can stop with this stand alone client thingy.

Now I read I dont need the stand alone client.

http://help.station.sony.com/app/an...%20of%20norrath

Why, is it so hard!!!

Hope I dont have to wait another 7 days for an answer!

Juravael · 08-14-2012, 07:20 AM

I got told from CS that I needed to download the Stand alone client to get my packs.
I download the client, it upload files and stuff, start the client, it prep files and then only shut down.
Soo?
Why doesnt the ingame LoN work? So i can stop with this stand alone client thingy.
Now I read I dont need the stand alone client.
http://help.station.sony.com/app/an...%20of%20norrath
Why, is it so hard!!!
Hope I dont have to wait another 7 days for an answer!

I like how this has become a bunch of flames about not recieving FB quest items.
Don't get your nickers in a twist (especially if you're not even paying for the game).
This is a complimentary reward that SOE is giving for you clicking a button on a website. Meaning that they can stop doing this anytime they like and probably will now that so many of you have caused such a fuss.
.......

I do not understand why something so simple has to be so difficult either. Sometimes I wonder if the different departments at SOE/EQ2 even communicate with one another.

These may be complimentary rewards, but they are a part of a promotion and they should have been all set to roll out live BEFORE they started the promotion. It's poor business to roll out a promotion for a product and then not live up to the promised reward for the promotion. How long now have some of us been waiting for the first round of rewards to be awarded? Not only does it make people upset that are currently using the product it also makes the company look bad to anyone new that may have been drawn in by the promotion.

Onurissa · 08-14-2012, 11:04 AM

Petitioned 5 freaking days ago, have updated it twice since they seem to NOT want to respond to me. Still have not recieved my LON packs and still havent even got my 500 SC for this month either for recurring acct. Get with it people!

Hirofortis · 08-14-2012, 11:28 AM

Cryptic_Thought wrote:

I like how this has become a bunch of flames about not recieving FB quest items.
Don't get your nickers in a twist (especially if you're not even paying for the game).
This is a complimentary reward that SOE is giving for you clicking a button on a website. Meaning that they can stop doing this anytime they like and probably will now that so many of you have caused such a fuss.
So everyone needs to take a deep breath and chill a little while. Obviously somethings not working out with the distribution of the rewards and if it takes a little while longer you'll survive. Rather than Dexella collecting a pile of names of people that are posting about not recieving anything from the FB quests I think that it would be more productive to go ahead and put in a petition yourself.
Now for my 2 cents. As much as I appreciate the idea of recieving another mount to add to my collection, I would prefer the FB quest rewards to be fluff items. For instance, I think a mold that gave players a selection of appearance outfits to select from would be a great idea. Perhaps this could even be a seasonal themed item? Just a thought.
Thanks all.

Lets see, they made a promise and can't seem to fullfill it.

Paid for the game and continue to pay for the game.

Customer service is answering things so slow it is stupid. Put a petition in 4 days ago and not even a peep.

Can only have 1 petition in at a time, so can't even put another one in to get a status.

Add it all together and you get Very disatissfied customers. So before you go off, find out the full story.

08-09-2012, 07:20 PM	#61
Kyiara Server: Vox Guild: Storms Brew Rank: General Loremaster Join Date: Mar 2006 Posts: 33	Afternoon of the 9th and my account still has not gotten the packs. I received my 5 Choose a Pack cards that I get with my monthly sub every month, but not the 3 Priestess of Anarch packs. Petitioned this three days ago and not answer at all except the automated response you get whenever you file a petition stating it was received. We petitioned on the husband's account as well and he got the automated response and then today got a response saying the ticket was being closed completed, BUT he still does not have the packs either. Going to update the petitions on all three accounts and hope for the best I guess. Kinda frustrating especially since I actually got some folks to go like the dang Facebook page to help with earning this reward! Kyiara __________________ Vox Servers' Crazy Quest Queen Kyiara

08-09-2012, 07:24 PM	#62
calliy Loremaster Join Date: Dec 2009 Posts: 2	Husband of Kyiara above, just throwing in my two cents worth....still no cards on my account as well. Calliy __________________

08-09-2012, 09:00 PM	#64
Dexella Community Relations Join Date: Jun 2012 Posts: 477	Thanks, everyone. I'm still compiling the list. Also, we hope to have the potions awarded by next week. Once I have a specific date, I'll update again. ~Dexella __________________ Dexella Community Relations Manager

08-09-2012, 09:28 PM	#66
SlashnGut Loremaster Join Date: Sep 2005 Posts: 236	Dexella this is not directed at you personally so please do not take it that way, but your company has a pretty poor record when it comes to customer service. I just got an answer to my updated petition. It stated a fix was in the works and to check SOE.COM for updates. Of course there is nothing at all about this on that site but there are links to the forums. I will believe a fix is in the works when something actually happens to fix the issue but not holding my breath at this point. __________________ Hakdagutz 92 Guardian/92 Weaponsmith Sucha 92 Conjuror/92 Sage Mrshal 92 Monk/92 Carpenter Bloodwingg 92 Necromancer/92 Tailor Tior 92 Warlock/92 Provisioner Holyer 92 Paladin/92 Armoror Grogg 90 Berserker/92 Alchemist Etat 90 Bruiser/92 Jeweler Dawizz 90 Wizard/92 Woodworker Punting 90 Brigand Kountdracula 90 Dirge Omgiman 92 Warden

08-09-2012, 09:33 PM	#67
Juravael Loremaster Join Date: Nov 2004 Posts: 997	Dexella wrote: Thanks, everyone. I'm still compiling the list. Also, we hope to have the potions awarded by next week. Once I have a specific date, I'll update again. ~Dexella Thank you for looking into everything for us Dexella I'm curious though, and not for the first time, as to how something as simple as this can turn into such a fiasco so easily? Why can't the people that make the decisions to do such a promotion get everything all sorted and ready to go before they announce things and go live with them? This kind of thing just seems to be happening over and over all too often lately, and not only with the promotions.

08-09-2012, 07:56 PM	#63
tkia Tester Join Date: Dec 2004 Posts: 577	I still haven't seen either the 500 sc from the first phase or the LON packs from the second. I checked my LON just a few days ago and only had 2 lots of the monthly 5 packs to collect. I've been getting my recurring sub SC too, just no sign of the extra 500.

08-09-2012, 09:12 PM	#65
Twinklin Server: Crushbone Loremaster Join Date: Sep 2006 Posts: 355	i updated my ticket Friday after not getting them on Thursday like the GM who replied to my initial ticket told me to do. I got a response this morning saying they're forwarding my issue to the LoN team and they'll let me know when they send them out.

08-09-2012, 09:57 PM	#68
Marnus Server: Antonia Bayle Guild: Tandros os Thol Rank: Archduke Loremaster Join Date: Nov 2004 Posts: 275	I have not received the packs , or the potions either, on any of my accounts.

08-10-2012, 02:34 AM	#69
sanamin Loremaster Join Date: Oct 2008 Posts: 39	2 accounts and zero packs. __________________

08-10-2012, 02:50 AM	#70
Krowpa Loremaster Join Date: Dec 2004 Posts: 22	Neither my wife or I have received these either. Hard to find anybody that has, though most people didn't know anything about it to start with. My faith in SOE is not growing with this kind of mess. Eric

08-10-2012, 07:54 AM	#71
Xianthia Loremaster Join Date: Jun 2008 Posts: 545	I haven't received any of the rewards on my accounts. Is /petition the way to go, has that actually netted the rewards for anyone? I don't want to submit one if there is no need (meaning rewards haven't actually been given out).

08-10-2012, 09:00 AM	#72
Endrian Server: Runnyeye Guild: Shooting Stars Rank: Guild Leader Loremaster Join Date: Jul 2007 Posts: 45	Xianthia wrote: I haven't received any of the rewards on my accounts. Is /petition the way to go, has that actually netted the rewards for anyone? I don't want to submit one if there is no need (meaning rewards haven't actually been given out). nothing here as well not even the 1st reward not puting in a petition will just get the soe fob off anyone get the feeling we been had p.s can comfirm every one ive asked on splitpaw and its a lot no one has had anything from this

08-10-2012, 01:13 PM	#73
Juravael Loremaster Join Date: Nov 2004 Posts: 997	I'm curious, did any of you get the promised 500 SC from the 1st round of these promotions? I never got that either. The only 500 SC that I have been recieving is the monthly 500, which I was credited for yesterday on schedule. To sum it up for me on three accounts : 1. No 500 sc 2. No xp potion 3. No LoN booster packs

08-10-2012, 01:18 PM	#74
kelesia Loremaster Join Date: Nov 2004 Location: Dayton, Ohio Posts: 290	I got neither the 500 sc on any of my 5 accounts OR the lon packs And as you've said, no one has the xp potion yet. I'm not really understanding the issue, have Rothgar write a script and flag all the accounts for it, regardless of if they had logged in. At this point it seems like the safest and best thing to do. i'd be VERY interested in hearing if anyone got these. __________________

08-10-2012, 02:26 PM	#75
Caela Loremaster Join Date: Nov 2004 Location: Baubbleshire Posts: 246	I think I did receive the 500 SC, but I have not received the LoN packs. __________________ Visit Caela's Corner - A blog about the Fizzletoes and the world of Norrath.

08-10-2012, 02:30 PM	#76
Ashlie Server: Mistmoore Guild: Order of Concord Rank: Leader Loremaster Join Date: Nov 2004 Posts: 123	I haven't seen any of these rewards, SC, LoN packs, or the potion.

08-10-2012, 05:45 PM	#77
Mystikreign Loremaster Join Date: Feb 2009 Posts: 12	I have actually recieved the 500 SC on most of my accounts as well as my husband and mom. However I have not recieved the LoN or the xp potion from this Facebook reward, as of yet I might add.

08-12-2012, 09:18 AM	#78
Kblitzko Apprentice Join Date: Aug 2012 Posts: 1	Still nothing on this end either, last communication was on 8/9 thanking me for my patience. Between this and then SOE ninja'ing the 500 SC from the first month's rewards onto our accounts, I'm extremely dissatisfied and haven't been given much reason to upgrade to gold OR buy expansions. I'm one unhappy lvl 90 brigand/lvl 80-something inquisitor.

08-13-2012, 02:31 AM	#79
Cryptic_Thought Loremaster Join Date: Sep 2008 Posts: 5	I like how this has become a bunch of flames about not recieving FB quest items. Don't get your nickers in a twist (especially if you're not even paying for the game). This is a complimentary reward that SOE is giving for you clicking a button on a website. Meaning that they can stop doing this anytime they like and probably will now that so many of you have caused such a fuss. So everyone needs to take a deep breath and chill a little while. Obviously somethings not working out with the distribution of the rewards and if it takes a little while longer you'll survive. Rather than Dexella collecting a pile of names of people that are posting about not recieving anything from the FB quests I think that it would be more productive to go ahead and put in a petition yourself. Now for my 2 cents. As much as I appreciate the idea of recieving another mount to add to my collection, I would prefer the FB quest rewards to be fluff items. For instance, I think a mold that gave players a selection of appearance outfits to select from would be a great idea. Perhaps this could even be a seasonal themed item? Just a thought. Thanks all. __________________ Aerdwen 92 Warden Jilliann 92 Necromancer

08-13-2012, 03:42 AM	#80
Zahk Server: Crushbone Guild: Liquid Rank: Duke Loremaster Join Date: Jan 2006 Posts: 54	I haven't received the LON packs or potions on any of my 4 accounts either, so add me to the list. I did get the 500 SC from the last promotion on at least some of the accounts, but no sign of the 2nd set of rewards at all.

08-13-2012, 08:26 AM	#81
Juravael Loremaster Join Date: Nov 2004 Posts: 997	I petitioned about this a couple of days ago and still have not got any response back about it as of this morning.

08-13-2012, 05:12 PM	#82
Alenna Server: Guk Guild: Defenders of the Light Rank: Count Loremaster Join Date: Feb 2008 Posts: 1,938	my LON booster packs finaly arrived. got an email from CS saying they'd put it in and got on and there they were. __________________

08-13-2012, 05:53 PM	#83
Koneko Lord Join Date: Feb 2011 Posts: 2	i haven't got mine and i have been trying to talk to them abotu it and they are telling me the packs haveen't been given out yet and as far as i can tell i haven't goten the items from the first one yet

08-13-2012, 06:34 PM	#84
Hirofortis Loremaster Join Date: Jan 2005 Posts: 610	I think they may have like 3 customer service reps working right now. I have ben waiting 3 days for a response and nothing.

08-13-2012, 07:48 PM	#85
Absyntheea Server: Crushbone Guild: Lost Boys Rank: Head Vampire Loremaster Join Date: Oct 2009 Posts: 348	I haven't gotten the current prize on any of my accounts. I think I got the SC from the first one, but it's hard to tell.

08-14-2012, 02:54 AM	#86
SlashnGut Loremaster Join Date: Sep 2005 Posts: 236	Received the 3 packs from the Facebook quest tonight so looks like they are finally getting them out to people. __________________ Hakdagutz 92 Guardian/92 Weaponsmith Sucha 92 Conjuror/92 Sage Mrshal 92 Monk/92 Carpenter Bloodwingg 92 Necromancer/92 Tailor Tior 92 Warlock/92 Provisioner Holyer 92 Paladin/92 Armoror Grogg 90 Berserker/92 Alchemist Etat 90 Bruiser/92 Jeweler Dawizz 90 Wizard/92 Woodworker Punting 90 Brigand Kountdracula 90 Dirge Omgiman 92 Warden

08-14-2012, 04:48 AM	#87
Risada Loremaster Join Date: Oct 2005 Posts: 37	I got told from CS that I needed to download the Stand alone client to get my packs. I download the client, it upload files and stuff, start the client, it prep files and then only shut down. Soo? Why doesnt the ingame LoN work? So i can stop with this stand alone client thingy. Now I read I dont need the stand alone client. http://help.station.sony.com/app/an...%20of%20norrath Why, is it so hard!!! Hope I dont have to wait another 7 days for an answer!

08-14-2012, 07:20 AM	#88
Juravael Loremaster Join Date: Nov 2004 Posts: 997	I got told from CS that I needed to download the Stand alone client to get my packs. I download the client, it upload files and stuff, start the client, it prep files and then only shut down. Soo? Why doesnt the ingame LoN work? So i can stop with this stand alone client thingy. Now I read I dont need the stand alone client. http://help.station.sony.com/app/an...%20of%20norrath Why, is it so hard!!! Hope I dont have to wait another 7 days for an answer! I like how this has become a bunch of flames about not recieving FB quest items. Don't get your nickers in a twist (especially if you're not even paying for the game). This is a complimentary reward that SOE is giving for you clicking a button on a website. Meaning that they can stop doing this anytime they like and probably will now that so many of you have caused such a fuss. ....... I do not understand why something so simple has to be so difficult either. Sometimes I wonder if the different departments at SOE/EQ2 even communicate with one another. These may be complimentary rewards, but they are a part of a promotion and they should have been all set to roll out live BEFORE they started the promotion. It's poor business to roll out a promotion for a product and then not live up to the promised reward for the promotion. How long now have some of us been waiting for the first round of rewards to be awarded? Not only does it make people upset that are currently using the product it also makes the company look bad to anyone new that may have been drawn in by the promotion.

08-14-2012, 11:04 AM	#89
Onurissa Server: Antonia Bayle Guild: Order of Marr Rank: Council Lord Join Date: Nov 2010 Posts: 418	Petitioned 5 freaking days ago, have updated it twice since they seem to NOT want to respond to me. Still have not recieved my LON packs and still havent even got my 500 SC for this month either for recurring acct. Get with it people!

08-14-2012, 11:28 AM	#90
Hirofortis Loremaster Join Date: Jan 2005 Posts: 610	Cryptic_Thought wrote: I like how this has become a bunch of flames about not recieving FB quest items. Don't get your nickers in a twist (especially if you're not even paying for the game). This is a complimentary reward that SOE is giving for you clicking a button on a website. Meaning that they can stop doing this anytime they like and probably will now that so many of you have caused such a fuss. So everyone needs to take a deep breath and chill a little while. Obviously somethings not working out with the distribution of the rewards and if it takes a little while longer you'll survive. Rather than Dexella collecting a pile of names of people that are posting about not recieving anything from the FB quests I think that it would be more productive to go ahead and put in a petition yourself. Now for my 2 cents. As much as I appreciate the idea of recieving another mount to add to my collection, I would prefer the FB quest rewards to be fluff items. For instance, I think a mold that gave players a selection of appearance outfits to select from would be a great idea. Perhaps this could even be a seasonal themed item? Just a thought. Thanks all. Lets see, they made a promise and can't seem to fullfill it. Paid for the game and continue to pay for the game. Customer service is answering things so slow it is stupid. Put a petition in 4 days ago and not even a peep. Can only have 1 petition in at a time, so can't even put another one in to get a status. Add it all together and you get Very disatissfied customers. So before you go off, find out the full story.