Character slots

ffxiedyn · 08-01-2012, 10:19 AM

Before EQ2 went F2P, I had 11 character slots that were unlocked and had characters already created in them all. I logged into the game today (F2P) and have only 10 slots unlocked. The 11th slot is locked as is the character that is in the slot (says I have to PAY to unlock it). However, I DID pay to unlock it BEFORE EQ2 went F2P. So, why is it locked and telling me I need to pay for it again?

Also, I paid for the "Age of Discovery" expansion before EQ2 went F2P, and it is installed on my computer, yet I can't play my Beastlord? Why not? Because I am playing the F2P Eq2? But I PAID for the expansion...? I even have in-game proof that I paid for it - I have ALL of the items that came WITH the expansion - my Beastlord character, all of the gear, dungeon maker items, Lavastorm Home for all my characters, I have tradeskill apprentices in each of my character's homes, I have access to Mercinaries, etc...

TSR-SeanF · 08-01-2012, 02:34 PM

In order to determine where your missing character slot has gone we will need you to open up a support ticket with us so we can take a look at your account. You can do so at the following link:

http://help.station.sony.com/app/ask

Rykairn · 08-05-2012, 11:44 AM

I'm having a similar problem. I haven't changed anything related to my account standing/settings for the longest time. The other day I log in and one of my character slots is locked (saying I need to pay to open it up). A couple more days pass and they lock ANOTHER character. Same message - need to pay to unlock it. What am I missing here? I haven't changed my payment method or account level on this account.. ever. Why would it start locking my characters one at a time all of a sudden?

Submitted a ticket, but haven't heard back yet

TSR-SeanF · 08-06-2012, 03:07 PM

Feel free to PM me your reference number from the ticket and I will be happy to take a look.

Rykairn · 08-06-2012, 05:26 PM

thanks Sean--

Just a quick reply to let you know they've resolved the issue. It appears that it was a glitch with battlegrounds. In short, entering into the battlegrounds doubled as another slot, which then locked current characters or removed open character creation slots to compensate. It made sense as I have entered the BGs with only 3 characters, and I had 3 slots total either locked or removed. Just thought I'd put this out there in case anyone else is having similar issues. Contact support (as suggested) and they should be able to take care of it for you.

Wigg · 09-17-2012, 06:56 PM

Same problem. Both my accounts. Sean it ok to PM you my info?

TSR-AlexS · 09-17-2012, 08:52 PM

Rykairn wrote:

thanks Sean--
Just a quick reply to let you know they've resolved the issue. It appears that it was a glitch with battlegrounds. In short, entering into the battlegrounds doubled as another slot, which then locked current characters or removed open character creation slots to compensate. It made sense as I have entered the BGs with only 3 characters, and I had 3 slots total either locked or removed. Just thought I'd put this out there in case anyone else is having similar issues. Contact support (as suggested) and they should be able to take care of it for you.

Glad to know they were able to resolve your problems! Please let us know if you have any more issues~!

08-01-2012, 02:34 PM	#2
TSR-SeanF Customer Service Join Date: Dec 2011 Posts: 42	In order to determine where your missing character slot has gone we will need you to open up a support ticket with us so we can take a look at your account. You can do so at the following link: http://help.station.sony.com/app/ask __________________ Sean F Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-06-2012, 03:07 PM	#4
TSR-SeanF Customer Service Join Date: Dec 2011 Posts: 42	Feel free to PM me your reference number from the ticket and I will be happy to take a look. __________________ Sean F Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-17-2012, 08:52 PM	#7
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	Rykairn wrote: thanks Sean-- Just a quick reply to let you know they've resolved the issue. It appears that it was a glitch with battlegrounds. In short, entering into the battlegrounds doubled as another slot, which then locked current characters or removed open character creation slots to compensate. It made sense as I have entered the BGs with only 3 characters, and I had 3 slots total either locked or removed. Just thought I'd put this out there in case anyone else is having similar issues. Contact support (as suggested) and they should be able to take care of it for you. Glad to know they were able to resolve your problems! Please let us know if you have any more issues~! __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-01-2012, 10:19 AM	#1
ffxiedyn Loremaster Join Date: Jul 2010 Posts: 7	Before EQ2 went F2P, I had 11 character slots that were unlocked and had characters already created in them all. I logged into the game today (F2P) and have only 10 slots unlocked. The 11th slot is locked as is the character that is in the slot (says I have to PAY to unlock it). However, I DID pay to unlock it BEFORE EQ2 went F2P. So, why is it locked and telling me I need to pay for it again? Also, I paid for the "Age of Discovery" expansion before EQ2 went F2P, and it is installed on my computer, yet I can't play my Beastlord? Why not? Because I am playing the F2P Eq2? But I PAID for the expansion...? I even have in-game proof that I paid for it - I have ALL of the items that came WITH the expansion - my Beastlord character, all of the gear, dungeon maker items, Lavastorm Home for all my characters, I have tradeskill apprentices in each of my character's homes, I have access to Mercinaries, etc...

08-05-2012, 11:44 AM	#3
Rykairn Loremaster Join Date: Nov 2004 Posts: 41	I'm having a similar problem. I haven't changed anything related to my account standing/settings for the longest time. The other day I log in and one of my character slots is locked (saying I need to pay to open it up). A couple more days pass and they lock ANOTHER character. Same message - need to pay to unlock it. What am I missing here? I haven't changed my payment method or account level on this account.. ever. Why would it start locking my characters one at a time all of a sudden? Submitted a ticket, but haven't heard back yet

08-06-2012, 05:26 PM	#5
Rykairn Loremaster Join Date: Nov 2004 Posts: 41	thanks Sean-- Just a quick reply to let you know they've resolved the issue. It appears that it was a glitch with battlegrounds. In short, entering into the battlegrounds doubled as another slot, which then locked current characters or removed open character creation slots to compensate. It made sense as I have entered the BGs with only 3 characters, and I had 3 slots total either locked or removed. Just thought I'd put this out there in case anyone else is having similar issues. Contact support (as suggested) and they should be able to take care of it for you.

09-17-2012, 06:56 PM	#6
Wigg Server: Butcherblock Guild: The Chosen Rank: Gladiator Loremaster Join Date: Mar 2005 Posts: 463	Same problem. Both my accounts. Sean it ok to PM you my info?