Can't gift, account is several years old but it says I am not an active subscriber for one month.

Talathion · 04-06-2012, 02:59 PM

My Account is several years old, I should beable to gift.

Sybaris · 04-13-2012, 09:20 AM

Same here.

In the past (last year or so) I was able to send giftsbut now as I wished to send some spring bucketsthe button to gift is inactive.

At my other (very much younger) account I am able to send gifts.

Mysterious for me ^^.

TSR-MattG · 04-13-2012, 10:25 PM

Gifting requires being on an active, recurring credit card plan for 7 days or more. If you're on a non-recurring/game card/sc sub then it won't work - there's also currently a bug not allowing all access customers to gift.

In any case if you fall outside our gifting requirements you can contact support by phone/chat and we should be able to provide an exception/workaround for you.

Sybaris · 04-13-2012, 11:15 PM

Thank you for your reply .

That's it: My main account is with all access.The gift-problem is not so important - but it's good to know the reason now.

entrailsgalore2 · 04-19-2012, 07:57 PM

I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift.

TSR-JoshuaM · 04-19-2012, 09:43 PM

entrailsgalore2 wrote:

I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift.

Our support staff can address this for you. Contact us directly as it will require pulling up your personal account information which we cannot do here on the forums. Follow my sig for the other methods of contacting support.

04-13-2012, 10:25 PM	#3
TSR-MattG Customer Service Join Date: Dec 2010 Posts: 326	Gifting requires being on an active, recurring credit card plan for 7 days or more. If you're on a non-recurring/game card/sc sub then it won't work - there's also currently a bug not allowing all access customers to gift. In any case if you fall outside our gifting requirements you can contact support by phone/chat and we should be able to provide an exception/workaround for you. __________________ -TSR Matt G.

04-19-2012, 09:43 PM	#6
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	entrailsgalore2 wrote: I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift. Our support staff can address this for you. Contact us directly as it will require pulling up your personal account information which we cannot do here on the forums. Follow my sig for the other methods of contacting support. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

04-06-2012, 02:59 PM	#1
Talathion Server: Antonia Bayle Guild: Cladire Mortii Rank: Initiate/Slave Loremaster Join Date: Mar 2007 Posts: 3,780	My Account is several years old, I should beable to gift.

04-13-2012, 09:20 AM	#2
Sybaris Loremaster Join Date: Mar 2007 Location: Berlin / Germany Posts: 84	Same here. In the past (last year or so) I was able to send giftsbut now as I wished to send some spring bucketsthe button to gift is inactive. At my other (very much younger) account I am able to send gifts. Mysterious for me ^^.

04-13-2012, 11:15 PM	#4
Sybaris Loremaster Join Date: Mar 2007 Location: Berlin / Germany Posts: 84	Thank you for your reply . That's it: My main account is with all access.The gift-problem is not so important - but it's good to know the reason now.

04-19-2012, 07:57 PM	#5
entrailsgalore2 Loremaster Join Date: Jan 2008 Posts: 36	I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift.