ProSiebenSat.1 Games Group FAQ Feedback Thread

[General_Info]

Kerane wrote:

What a lot of business people seem to forget, is that this is not an incredibly huge world anymore.

First airplains made it a lot smaller, and now the internet made it smaller as well.

People across the world can play and talk together as if they are sitting right next to eachother, and they enjoy that freedom.

We can't help it if the legal department of a lot of countries is lagging behind, frantically trying to preserve borders that to a lot of people mean less and less

the whole point of the internet and MMOs is that you can communicate and play with people from all across the world regardless of timezone and the hours that you work. as it is now it doesn't matter what hours you work as you can join a community that operates when *you* have time to play.

you could work at odd hours or you could work all night and sleep most of the day it doesn't matter the hours that you work as you can find a group of people that are active in the game when you are regardless of which country they are in. the whole region locking goes against the fundamental principle of online games which is you can play with anyone from anywhere in the world.

The only barrier that still exists between people is language.

[Moldylocks]

Morgania434 wrote:

We shouldn't have to go anywhere else but here for updates. 100% correct.  However, we are so late in this little game they are playing I think the only update we'll see is the final one which will be quickly followed by the server transition.

Logically speaking: if they choose not to update us, they have then told us that we do NOT matter, nor do our opinions matter and they can do whatever the heck they want to as it's "Their" game. They have been doing that for quite some time (its SOE's M.O.), but most particularly in the last 2 years when a change of management occured. 

In Response: We can then logically take our money and our word of mouth advertising elsewhere, possibly to somplace it would be appreciated with at least a response of " Due to legal issues we STILL cannot update you, but please be patient we ARE working on it". We have been left with little choice to do otherwise.  There's only so many times you can ask for information and general communication before you have to realise that they have intentionally closed the door on their paying customers.  Whoever is leading that decision (hmm, who could it be) is doing much more harm to their business, image, and future income than the original deal ever could.  The disgruntled, frustrated people who have not been listened to here will (and have) take their money and their voices elsewhere.  There are many other MMO's out there and a few on the very near horizon that actually respect and listen to their playerbase.  I've personally moved over to one of them, and I hear former EQ2 players telling the masses exactly what sort of treatment they've had here.  That's only one game, and the exposure to thousands of players in those online conversations ripples out.  Then there are the forums of various gaming sites.. 

Even a quick "thank you for your feedback, we are working on implementing some / many/ none of your ideas at this time". or Kiss my bu t t Mel! (to quote Flo from a tv series many moons ago).

[RatzapEQ2]

Well this is funny. I saw an ad for the free EQ2 recently and decided it might be worth recovering my station logins and installing it. Does anyone want to guess which server my only char is on?

First it took all my gear off and won't let me wear it all again. Now I look on the forums and see a huge storm about Sony flogging the EU side to a well dodgy set of folk. Flashbacks to 1999 and Sony's charismatic customer service all round...

Anyway, I think I'll just walk away again at this point before I invest any time or money. Sorry for all you poor people who've been playing the EU side all these years to be treated like this.

Ratzap

[Luscai]

FAQ has been taken offline atm I noticed. But I've deleted my payment details on my 2 SOE account. While it is not that I don't trust ProSiebenSat.1 (I understand German, but who made that name up?  Oo) , I don't want my payment details start floating around in other SOE affiliates. Not sure if this would happen with the partnership, but I deleted them just to be sure.

[Fudged]

tweet from smed a few moments ago, after i replied to one of his messages alerting him that there are 200+ pages here with no reply.

"we are working on the details still. We've already said we won't split the community. More info soon."

[Kerane]

So nice of him to tweet, fully knowing not everyone uses that medium.

It would have been even better to put that message where it belongs, right here on the forums.

If you can manage a little tweet, you can manage a message here.

Just shows how much he cares for us.

Thanks Fudged, for sharing that message with us.

[DonnyOddlegs]

Kerane wrote:

So nice of him to tweet, fully knowing not everyone uses that medium.

The advantage in having his communications limited to 140 characters or less is the number of lies that can be contained therein is severely restricted.

[White Satai]

So made the mistake of trying out the free SWTOR weekend and what can I say, thanks to the great and wonderful replies here from SOE we have decided to move on to a game worthy of our time and money, poof go 5 accounts lost for good, well done SOE keep up the good work.

To all of you rather narrow minded folk out there who would rather give their ( I hope) hard earned money to a company that does not give a $hit about you instead of at least trying out the Prosieben thiny, ( I am German and no this company is not a two bit piece of work, it is rather huge if you would have even bother to research it a bit more) more fool you.

I (we) am quiting not because I do not want to try out Prosiebenblabla, but because of the treatment that the firm that have been a customer of since the very early EQ1 days has been, well lets say beyond anything that I have ever encountered before when it comes to disrespect to the paying customer.

[Darq]

Raiwon wrote:

I was always convinced I made the right choice making eq2 my main mmo since I played in beta before launch...

Now I realise it has just been a huge waste of time,it became a wolf in sheep cloths and started to show its true nature when velious launched and from there it went downhill very fast...

Deep down I was always hoping things would change for the better,but we gotta accept its not possible anymore at this point and the eq2 we knew is dead.

Im guessing most of the remaining vets will just use up there existing sub/sc and bid a final farewell to this once awesome game.

yep, 2 years late. I saw this in SF beta, bring out a tiny and boring expansion and it will reflect on the population, no population less money, even tinier expansions, since they don't want to invest anymore and just maintain and milk. M&Ms everyone.

This game is making people psychotic as you can see from all the forum posts. The tone has changed in the last 2 years. They even have a police mod force to police the residents now.

contested mobs gone for the most part, boring loot, stat and resists consolidation and simplification and every once in a while stuff like this that brings people on the barricades. SOE doesn't learn from mistakes. The guy responsible for SWG NGE? Got promoted and is making the deal with pro7sat1.

yup, 3 months to go barely logging in anymore, if my swtor sub didn't run out I'd now even be there, since sunday is usually MMO day for me

[agnott]

It's all over folks  ...the Everquest franchise will never recover from this. They are going to hand over all of thier MMO's to be run by another company and just collect a check.

Be warned: They may do this but make it seem like it's still run by SOE.

The future for SOE?   ... They want to be Zynga. SOE will only be making games that can go from concept to launch in 1 week.

[VerkMahdison]

So German speakers- what does Prosieben mean anyway? Doesn't translate via google translate to any english equivilant. Sieben doesnt either----  'not an amatuer sieben?' WIKIPEDIA claims Sieben is German for seven..... 

[Ragnaphore]

VerkMahdison wrote:

So German speakers- what does Prosieben mean anyway? Doesn't translate via google translate to any english equivilant. Sieben doesnt either----  'not an amatuer sieben?' WIKIPEDIA claims Sieben is German for seven..... 

Google trans is even worse than I thought then....  "sieben" = "seven"

[Moldylocks]

Fudged@Runnyeye wrote:

tweet from smed a few moments ago, after i replied to one of his messages alerting him that there are 200+ pages here with no reply.

"we are working on the details still. We've already said we won't split the community. More info soon."

They simply don't get it.  Although the community split is a part of the list of concerns, there is a substantial body of questions that they haven't even acknowledged.

That aside, their customers shouldn't have to chase them down to post on their individual Twitter accounts.  SOE has set up this website to be a hub of communication amongst the community and where the EQ2 folks make their various announcements and communicate directly to us.  I suppose a tool is only as good as the person weilding it, hmm? 

And why tack on the "more info soon"?  That line has been commented on so often here for years that its become synonymous with an incredibly snide and sarcastic tone.

[Moldylocks]

White Satai wrote:

So made the mistake of trying out the free SWTOR weekend and what can I say, thanks to the great and wonderful replies here from SOE we have decided to move on to a game worthy of our time and money, poof go 5 accounts lost for good, well done SOE keep up the good work.

To all of you rather narrow minded folk out there who would rather give their ( I hope) hard earned money to a company that does not give a $hit about you instead of at least trying out the Prosieben thiny, ( I am German and no this company is not a two bit piece of work, it is rather huge if you would have even bother to research it a bit more) more fool you.

I (we) am quiting not because I do not want to try out Prosiebenblabla, but because of the treatment that the firm that have been a customer of since the very early EQ1 days has been, well lets say beyond anything that I have ever encountered before when it comes to disrespect to the paying customer.

Ultimately this is what is going to kill them.  It was a problem before, but now its just off the charts.  What is perplexing is this mess is completely self-generated from a top-down direction.  If the thousands of posts and multitudes of cancelled accounts can't motivate them to behave in a professional manner, then what more can we as consumers of their product do?  We either accept this disrespect or don't.  Contrary to what people have been saying, no product on this planet is good enough to compel me to support it financially or through my continued presence, if the company itself makes continued, intentional efforts to de-value me as a customer.

[isest]

Moldylocks wrote:

White Satai wrote:

So made the mistake of trying out the free SWTOR weekend and what can I say, thanks to the great and wonderful replies here from SOE we have decided to move on to a game worthy of our time and money, poof go 5 accounts lost for good, well done SOE keep up the good work.

To all of you rather narrow minded folk out there who would rather give their ( I hope) hard earned money to a company that does not give a $hit about you instead of at least trying out the Prosieben thiny, ( I am German and no this company is not a two bit piece of work, it is rather huge if you would have even bother to research it a bit more) more fool you.

I (we) am quiting not because I do not want to try out Prosiebenblabla, but because of the treatment that the firm that have been a customer of since the very early EQ1 days has been, well lets say beyond anything that I have ever encountered before when it comes to disrespect to the paying customer.

Ultimately this is what is going to kill them.  It was a problem before, but now its just off the charts.  What is perplexing is this mess is completely self-generated from a top-down direction.  If the thousands of posts and multitudes of cancelled accounts can't motivate them to behave in a professional manner, then what more can we as consumers of their product do?  We either accept this disrespect or don't.  Contrary to what people have been saying, no product on this planet is good enough to compel me to support it financially or through my continued presence, if the company itself makes continued, intentional efforts to de-value me as a customer.

Yes when you treat your customer like this they eventually get fed up.  Today for my birthday I gave myself this gift.  2 canceled accounts, with all the cc removed.  Oh an the exit survey,  was lacking bad. It had like 5 choices.  (1) leaving for another game, (2) Cant afford it anymore, frankly I cant remember the other 3 as my eyes glazed over at that point.

I was hoping for a free form box to let them know why so I could point them at this thread.  Yea I know I probably lost a few months of sc, but heck I never used it, and yes I know my accounts will go silver.   However the cc info is gone and that means no more dollars for them.  That is the only way I have of voting my discontent at how they treat their customers.  That and on the other gaming web sites sharing my discontent with other players who will listen.

[Kellean]

VerkMahdison wrote:

So German speakers- what does Prosieben mean anyway? Doesn't translate via google translate to any english equivilant. Sieben doesnt either----  'not an amatuer sieben?' WIKIPEDIA claims Sieben is German for seven..... 

pro7 sat1 is a company with tv stations (pro7 and sat1 are some of those). the company name is the result of a merge some years ago (actually ,as far as i know, there were us  investors involved).

seems that p7s1 bought alaplaya and is on the way to become   a bigplayer in media buisness

edit:

as someone explained bevor , sieben just ist the german word for seven. but dont ask me, why a tvstation is called pro seven

[SOE-Brasse]

My friends,

I know it's been a long haul and we haven't had much news to share, but I wanted to check in here to let you know that we ARE working hard with ProSeibenSat.1 on the revised FAQ, which will clearly state that no one will be segregated when our games go live with ProSiebenSat.1 later this year. Players can pick their servers, and play together as they always have.

Why the delay? It's a major and complex business deal, so revising the FAQ takes a lot of time and scrutiny from all vested parties. A lot. This is a significant business event, and we have to get it right before posting information - keeping players together added to the complexity but I am sure that we ALL agree that the goal is worth the wait.  

I want to thank you personally for your continued trust and patience, and especially those who have helped us get the word out. We are really hoping to get the revised FAQ out this week some time. 

For anyone still a bit hazy on the decision to let everyone stay together regardless of geographic origin, Smed has tweeted about it several times. Follow @j_smedley and check it out.

For those who do not use Twitter, here's a brief recap:

@j_smedley  @Fudgenuts we are working on the details still. We've already said we won't split the community. More info soon (Mar 24)

@j_smedley  We've come up with a plan to allow ALL players to play on any servers they want. More details to follow. (Feb 27)

@j_smedley  We are working on a plan to insure we don't split the communities up. More info to follow. (Feb 23)

@j_smedley  Just wanted to make sure you knew we were listening. (Feb 23)

We have posted officially as well. Unfortunately two of the most important posts were inadvertently and unintentionally moved from the US forums (they remained on the DE/FR forums), for which I personally apologize. I am sure that some of you took that as a red flag, which was not our intent. 

The information is accurate and it stands - relinking for your reference now that all three are back in the announcements section:

ProSiebenSat.1 Feedback - we're here and listening: http://forums.station.sony.com/eq2/...topic_id=515273 (Feb 22)

ProSieben - Response to Your Feedback: http://forums.station.sony.com/eq2/...topic_id=515343 (Feb 23)

ProSieben and SOE Continue To Work Toward a Solution: http://forums.station.sony.com/eq2/...topic_id=515484  (Feb 27)

I'll quote the last one, from Feb 27th: "SOE and ProSieben worked throughout the weekend to develop a plan that will allow our players to access and play on any server regardless of where they are in the world. Our community is our top priority and rest assured, all of your concerns have been heard. We continue to work together with ProSieben and appreciate your patience as we work around the clock to work out critical technical details. We will share more information as soon as possible."

The bottom line - we are still working on it, and all parties are fully committed to the solutions that keep our players together. 

Dwarf's honor.

;-)#

[Ciara52]

Well I can't see the most current posts sigh

But even if we aren't a split community who do we pay?  SOE or the other guys?

[SOE-Brasse]

Ciara52, we'll answer that when we are able to release the revised FAQ. We should also be able to clarify specific circumstances if the FAQ itself is not detailed enough.  Hang in there!

;-)#

[Ginfress02]

I don't really understand this treatment customers are getting from SoE

For anyone still a bit hazy on the decision to let everyone stay together regardless of geographic origin, Smed has tweeted about it several times. Follow @j_smedley and check it out.

For those who do not use Twitter, here's a brief recap:

@j_smedley  @Fudgenuts we are working on the details still. We've already said we won't split the community. More info soon (Mar 24)

@j_smedley  We've come up with a plan to allow ALL players to play on any servers they want. More details to follow. (Feb 27)

@j_smedley  We are working on a plan to insure we don't split the communities up. More info to follow. (Feb 23)

@j_smedley  Just wanted to make sure you knew we were listening. (Feb 23)

Sorry to say but we shouldn't need to read Smedley's twitter. Is it really hard for him to drop a note here in this thread?

[Fudged]

Thanks for the update Brasse, it is appreciated after so long a wait.  I'm glad that there is at least some work toward not splitting the communities.  I look forward to seeing what will happen regarding signing up with Prosieben/sticking with our SoE subs

[SOE-Brasse]

Ginfress02, that is why I am posting here. I realize I am not as tall as Smed, but believe me when I say we do not make official posts on such important topics without Smed's approval. He specifically asked me to post here this morning to address some ongoing concerns folks had.

Smed can't be everywhere at once. That is why he has us. =P

;-)#

[Ginfress02]

Edit:ok after posting messages become vissible.

[Kerane]

The trick im using atm is i press reply, then all the latest posts become visible below the message box. No need to post just to read the latest news( or lack of)

[Kerane]

SOE-Brasse wrote:

Ciara52, we'll answer that when we are able to release the revised FAQ. We should also be able to clarify specific circumstances if the FAQ itself is not detailed enough.  Hang in there!

#

Ill reserve my end judgement untill the revised FAQ is posted.

For me personally the dealbreaker would be if i was forced to make an account with Alaplaya, since i don't trust that company. They have in the past shown to hold gamers in very low esteem, calling them losers and such.

Now they suddenly change their mind and want our bussiness? i don't think so.

I have no idea what their angle is, but such views dont change.

And i wont give my hardearned money to someone who previously called me a loser.

[isest]

SOE-Brasse wrote:

My friends,

I know it's been a long haul and we haven't had much news to share, but I wanted to check in here to let you know that we ARE working hard with ProSeibenSat.1 on the revised FAQ, which will clearly state that no one will be segregated when our games go live with ProSiebenSat.1 later this year. Players can pick their servers, and play together as they always have.

Why the delay? It's a major and complex business deal, so revising the FAQ takes a lot of time and scrutiny from all vested parties. A lot. This is a significant business event, and we have to get it right before posting information - keeping players together added to the complexity but I am sure that we ALL agree that the goal is worth the wait.  

I want to thank you personally for your continued trust and patience, and especially those who have helped us get the word out. We are really hoping to get the revised FAQ out this week some time. 

For anyone still a bit hazy on the decision to let everyone stay together regardless of geographic origin, Smed has tweeted about it several times. Follow @j_smedley and check it out.

For those who do not use Twitter, here's a brief recap:

@j_smedley  @Fudgenuts we are working on the details still. We've already said we won't split the community. More info soon (Mar 24)

@j_smedley  We've come up with a plan to allow ALL players to play on any servers they want. More details to follow. (Feb 27)

@j_smedley  We are working on a plan to insure we don't split the communities up. More info to follow. (Feb 23)

@j_smedley  Just wanted to make sure you knew we were listening. (Feb 23)

We have posted officially as well. Unfortunately two of the most important posts were inadvertently and unintentionally moved from the US forums (they remained on the DE/FR forums), for which I personally apologize. I am sure that some of you took that as a red flag, which was not our intent. 

The information is accurate and it stands - relinking for your reference now that all three are back in the announcements section:

ProSiebenSat.1 Feedback - we're here and listening: http://forums.station.sony.com/eq2/...topic_id=515273 (Feb 22)

ProSieben - Response to Your Feedback: http://forums.station.sony.com/eq2/...topic_id=515343 (Feb 23)

ProSieben and SOE Continue To Work Toward a Solution: http://forums.station.sony.com/eq2/...topic_id=515484  (Feb 27)

I'll quote the last one, from Feb 27th: "SOE and ProSieben worked throughout the weekend to develop a plan that will allow our players to access and play on any server regardless of where they are in the world. Our community is our top priority and rest assured, all of your concerns have been heard. We continue to work together with ProSieben and appreciate your patience as we work around the clock to work out critical technical details. We will share more information as soon as possible."

The bottom line - we are still working on it, and all parties are fully committed to the solutions that keep our players together. 

Dwarf's honor.

#

Thanks for aa least finally saying something on the subject.

However I have these concerns still that I would like to see addressed.

(1) Why are we partnering with Prosiebine.sat.1 folks anyway? They have a terrible reputation on how they deal with their player base.  Please don't use well they have advertising on tv,  when we don't even advertise in the statues for eq2.

(2) How will prosiebine.sat.1 advertise for eq2 considering they have not one single idea of what the game is, how it works.

(3) How will this so called regions specific content work,  considering they were talking about oktoberfest, having now ideal of what brew day was.

There are just so many things about prosieben that makes my skin crawl.  I just do not understand why we need them unless its for a cash infusion.

[Kitsi]

(Wow..it is extremely difficult to type a post that would not be considered to be inflammatory, insulting, question moderation or insult the employees of Soe (who are terrific folks, by the way). I really hope I am successful here.

There is a VERY long list of valid questions being asked by the player base, which after 226 pages, have been totally  ignored.

A rehash of old news is not news. It is history.  While I can appreciate that finally a red name has posted, it isn't news. Sorry.  It just isn't.

The jist, however, of Brasse's post makes it appear as if the focus of this thread has been condensed down to one item, "not dividing the player base".  As such, I fully expect to see a future announcement that all the accounts have been sold to Pro7. That would, after all, not divide the player base, right?

I think this is all a done deal.

Just like LoN, and Station Cash, and F2P. 

Prove me wrong SoE. Please.

[Moldylocks]

SOE-Brasse wrote:

My friends,

I know it's been a long haul and we haven't had much news to share, but I wanted to check in here to let you know that we ARE working hard with ProSeibenSat.1 on the revised FAQ, which will clearly state that no one will be segregated when our games go live with ProSiebenSat.1 later this year. Players can pick their servers, and play together as they always have.

Why the delay? It's a major and complex business deal, so revising the FAQ takes a lot of time and scrutiny from all vested parties. A lot. This is a significant business event, and we have to get it right before posting information - keeping players together added to the complexity but I am sure that we ALL agree that the goal is worth the wait.

We understand the deal is being worked on.  Its not a simple 2 item agreement.   There is a compiled community FAQ that has been posted several times and I'm sure it was sent to your guys personally.  Are any of those points going to be addressed?

I want to thank you personally for your continued trust and patience, and especially those who have helped us get the word out. We are really hoping to get the revised FAQ out this week some time. 

I don't think trust and patience are the words I would use.  A lot of people have really had enough of getting the silent treatment from your end and ended their accounts and moved on to sub with other games.  I'm not sure you are going to get them back any time soon after all of this, if ever, to be honest. We really have been ignored and de-valued as your paying customers for an inexcusably long time.

I do look forward to reading the revised FAQ later this coming week.

For anyone still a bit hazy on the decision to let everyone stay together regardless of geographic origin, Smed has tweeted about it several times. Follow @j_smedley and check it out.

For those who do not use Twitter, here's a brief recap:

@j_smedley  @Fudgenuts we are working on the details still. We've already said we won't split the community. More info soon (Mar 24)

@j_smedley  We've come up with a plan to allow ALL players to play on any servers they want. More details to follow. (Feb 27)

@j_smedley  We are working on a plan to insure we don't split the communities up. More info to follow. (Feb 23)

@j_smedley  Just wanted to make sure you knew we were listening. (Feb 23)

We have posted officially as well. Unfortunately two of the most important posts were inadvertently and unintentionally moved from the US forums (they remained on the DE/FR forums), for which I personally apologize. I am sure that some of you took that as a red flag, which was not our intent. 

The information is accurate and it stands - relinking for your reference now that all three are back in the announcements section:

ProSiebenSat.1 Feedback - we're here and listening: http://forums.station.sony.com/eq2/...topic_id=515273 (Feb 22)

ProSieben - Response to Your Feedback: http://forums.station.sony.com/eq2/...topic_id=515343 (Feb 23)

ProSieben and SOE Continue To Work Toward a Solution: http://forums.station.sony.com/eq2/...topic_id=515484  (Feb 27)

I'll quote the last one, from Feb 27th: "SOE and ProSieben worked throughout the weekend to develop a plan that will allow our players to access and play on any server regardless of where they are in the world. Our community is our top priority and rest assured, all of your concerns have been heard. We continue to work together with ProSieben and appreciate your patience as we work around the clock to work out critical technical details. We will share more information as soon as possible."

The bottom line - we are still working on it, and all parties are fully committed to the solutions that keep our players together. 

Dwarf's honor.

#

I really appreciate that you personally took the time to post here.  I'm sure you'll have to send out for a new flamesuit when the revised FAQ is posted, so I wish you luck on that. 

[Snowdonia]

I'd honestly like to see a list of these "solutions" you guys are taking into consideration to commit to because that statement sounds like spin doctoring to me. Sure, on the surface it sounds peachy keen and like you're gonna give the population what it wants and needs, but scratch the surface and it's anything but.

Nothing short of clear and concise outlining of the plans you hope we'll buy into is going to be considered information. Telling us what we already know but in different words isn't information, it's reaffirmation but reaffirmation of WHAT other than vague references to some mystery solution(s) is anyones guess!

[Cloudrat]

Hurry  I'm turning blue!!!