ProSiebenSat.1 Games Group FAQ Feedback Thread

[Wanic]

Melrakki wrote:

http://en.alaplaya.net/forum/suppor...nts-t12991.html

This looks like a safe and friendly place .....

Wow, just wow 

[NaRc1aO]

Potio@Splitpaw wrote:

I am not impressed. We were for about 15 days without any kind of feedback/words in the last year hack. And if soe's decision is taken, we can't do anything, that's all. Sony have already washed their hands of Euro customers, so if we quit that will only affect Alaplaya's profits, so they don't care.

Algul

and i thought you had flu

I have it, and now I feel even worse -.-

just to stay in topic, if my guild and my raid alliance were okay, the only solution would be to emigrate to U.S. servers as a whole.

[Shiruki]

Pipsissiwa wrote:

But my main comment is:

'Well done SOE, you've just stopped me giving a about EQNext'. 

If, when that comes out, I cannot play it alongside my friends and my guild from EQ2 (people from all over the world but mostly the US) but will be forced onto a Euro only server, then I shall be looking for something else to play.  Its that simple. And I doubt I'm the only one.

You definitely won't be the only one.

[Andemon]

Beko@Antonia Bayle wrote:

You guys are gonna get banned for trolling!

That's the plan.I already cancelled my account and deleted the CC, but I can't delete the whole account...and I don't want Alaplaya to get any of my data, they're infamous for getting hacked. So getting banned seems like a good idea.

[Fred Bear]

boycotting Pro7 is not too difficult, simply have enough F2P accounts active on US servers to give out to EU people who want to play there.

However this does not solve the language problem, many EU players don't have enough english language skills (my wife for example) this means I cannot give up my Valor toons if I want to play EQ2 with my Wife and cannot give up my Butcherblock toons if I want to play with my US friends, so I must pay double to continue. Which is utterly ridiculous.

It also does not change the bad experience I have personally had with Pro7 in relation to the account transfer from Bigpoint for Maestia, they lost my account, it no longer exists, and both sides blame the other.

[catmelissa]

Melrakki wrote:

http://en.alaplaya.net/forum/suppor...nts-t12991.html

This looks like a safe and friendly place .....

*obscenities are not permitted*

Is that the names and dates of people who have paid for service on an open and easily accessible public forum? With their last names too?

[SlashnGut]

I am not a european player but I have to say it does not matter whether the European company made the demand or not. Either way it comes down to Sony having acquiesced to another company. In the long run Sony is going to wind up losing many more customers than they gain from this. Sony has not really given a dam (spelled wrong for a reason) about their players feelings for years - so now basically they are giving their european players to another company so they don't have to deal with them. It is just another bad decision on the part of Sony management, which at this point in time has come to be expected by the majority of the playerbase, both overseas and in the USA.

[Vieray]

Wow.  Actions speak louder than words.  I have no isights to add to this thread.  Long time SOE customer (Everqeust, Planetside, EQ2) but no longer.

[Warcob]

All is been said. Why cant we vote how manny peeps like pay money to that German backyard Tv company that seem be above any legacy in the world?? So they realy se now how much money gonna gain from this?

Mine idea is, not much!

SoE did know this was gonna happend. P7S1 your been hustled!!

My vote is never!!!!

[warkid]

heres one for sony... what about your guides... the ones you will loose?

you will have alot to replace

[OnoremDil]

isest wrote:

I just saw this on twitter from Smedly

"John Smedley@j_smedley

Lots of good feedback from our player base about our existing European community.. Guilds, servers etc. we will be discussing with Prosieben"

Honestly how can he post this on twiter with 43 pages of negative comments about it.   Good feedback, man Smedly, SJ and company you best wake up there is nothing good to be said about this.

I'd love to know that myself.

Where was the good feedback? On twitter? On facebook? I don't use either...but it clearly wasn't from these forums.

[Guyver24]

After reading this thread and some of the links, I've cancelled my 2 accounts (+1 friends account after telling her about this) and deleted my payment sources... omg... and it's not even 1. April.

Still failing to see any valid reason for this change... even if I owned ProSieben... Hope some SOE employee have a hell of a good reason for it? 

Will resub if the situation changes (I don't think so btw, hehe). 

[Freejazzlive]

catmelissa wrote:

Is that the names and dates of people who have paid for service on an open and easily accessible public forum? With their last names too?

Yes: people whose payment, for whatever reason, didn't go through.

Relevant text bolded & super-sized for convenience.

[flay_wind]

So, constructive feedback. Enjoy.

Dear SOE, how about you find that contract that makes this sale, annul it/void it and hide it somewhere safe, warm ,smelly and where sun doesn't shine and keep it there? This change will probably ruin many guilds, and will hurt community in general.

Also what part of MMORPG - Massively Multiplayer Online Role-Playing Game hints on creating artifical barriers for players all over the world?

And most of all, by placing your hand on bible/heart or w/e makes your answer honest. How long will non-US players who have existing SOE accounts will be able to play on US servers? As long as they want or you'll just shaft them too whenever you like it?

[Errrorr]

Never going to recover from the drop in subscriptions this will recieve.

Gonna bet that SP will be even more of a ghost town within a week of the change

Give it a second thought.

You need to work this out and read feedback

Up goes the subscriptions to ToR

Never going to reccomend game to a friend again

Gonna end up quitting if this carries on

Let the Devs speak

You know you want to

Down goes SoE $$$

[Trevynoae]

P7S1 has ip locks for each of their games - so even if you are let's say in russia and would love to spend hard euros for their browsergames you can not do that.

I would have to dig their boards about further details - but that is what I found quite a while ago about them.

Arbreth wrote:

Is the lockout SOE's decision... or ProSiebenSat's?

[Wanic]

flay_wind wrote:

And most of all, by placing your hand on bible/heart or w/e makes your answer honest. How long will non-US players who have existing SOE accounts will be able to play on US servers? As long as they want or you'll just shaft them too whenever you like it?

I have my doubts that non-US players on america servers will last more than a year at most. Thats even if they stay that long. 

I don't know just a feeling

[Taany]

I'm a Euro player and play on both US and EU servers.

I'm hoping that better advertising will bring more people into Norrath and don't think we should assume that the new company looking after us are going to suck. They are in this to make money so they are going to want us to be happy and keep playing and paying.. we need to give them a chance to show us what they can do.. and honestly I don't see SOE handing their products over to an organisation they don't trust.

I'd like a bit of clarification on what happens to people like me with toons on both sets of servers? Will I have 2 accounts (one on the US servers and a copy on the EU ones)? And what happens about payment.. I assume I wouldn't be asked to pay twice?

J

[kalaria]

This is utterly unbelievable.I really cant believe SoE would out right sell off a bunch of their player accounts and simply divide their player base like this... in a nearly 8 year old game! You are completely dividing your community with this idiocity.

The one thing that isn't dividing the community, however, is the reaction to this trash.

I honestly cant recall when the feedback on any change has been as uniform as this is.  Even with the introduction of LoN/StationCash/EQ2X etc, there were people posting in the feedback threads taht both liked and hated it (usually skewed one way or the other, but both sides still posting).

Here it is 100% rejection for nearly 50 pages (and probably closer to 80+ with all of the deleted posts, heh.).

I'd really like to know WHO at SoE actually thought this would be a good idea and if they even realized how intermeshed the player base currently is between Europe and the rest of the world.  Because it sure seems to me that they are utterly ignorant.

[WeatherMan]

Wow...just...wow.

I always wondered what it would take to unite a playerbase that has, at times, seen disagreements and flame wars that could blister iron and instantly pit concrete.  Now I know.

I never in my life imagined that it would be Sony (again!) that would make a decision as overwhelmingly insane as the CU/NGE.  I always thought LucasArts would shove BioWare into an untenable position with SWTOR or something...nope, how wrong I was.

About the only thing you can say about this that you can't say about the NGE is that this decision isn't the colossal ethical sink that the NGE/ToOW bait-and-switch was.  But the mentality is exactly the same.  Worse, actually, because you would think they'd have learned by now.

The missus was the one who alerted me to this thread.  She quit once for a time due to non-game issues, but came back promptly after they were resolved.  She has been a loyal, if oft times bewildered, customer (bewildered at all the seemingly insane decisions SOE makes), so I had to make sure I'd heard her right when she said "I think I may as well cancel my account."

She plays primarily for the friends she interacts with.  Sure, she likes her characters and all that, but she is a social type (in regards to the game, anyways) - and now, that rug is being yanked out from under her.  Our Euro guildies may vanish, and then our remaining fellow North Americans, disgusted at the decimation of the guild, may soon follow their example.  She does not make such decisions lightly, so I'm still sort of in a daze.

I am curious as to how the toons I created on Splitpaw will be handled.  Obviously, as a colonial, I will no longer be able to access Splitpaw, I understand that.  Will my toons be given a free transfer and a free character slot all their own? I would hope for the sake of people with a greater investment in an identical situation, that would be the case.

Dazed I may be.  Surprised, no.  And that's the really sad part - that this doesn't surprise me in the least.

[SOE-MOD-02]

This post has moved: /eq2/posts/preList.m?topic_id=49996...post_id=5720353 Removed for discussion of moderator action.

[Flidias]

Taany wrote:

I'm a Euro player and play on both US and EU servers.

I'm hoping that better advertising will bring more people into Norrath and don't think we should assume that the new company looking after us are going to suck. They are in this to make money so they are going to want us to be happy and keep playing and paying.. we need to give them a chance to show us what they can do.. and honestly I don't see SOE handing their products over to an organisation they don't trust.

I'd like a bit of clarification on what happens to people like me with toons on both sets of servers? Will I have 2 accounts (one on the US servers and a copy on the EU ones)? And what happens about payment.. I assume I wouldn't be asked to pay twice?

J

If you are not concerned, you should check out the Alaplaya Forums.

[ranga]

BadLuck wrote:

ranga wrote:

Arbreth wrote:

Is the lockout SOE's decision... or ProSiebenSat's?  Do remember there are two companies involved and PSS1 must have demanded something.

It can't be P7S decision. They PROMISED us with the first post on their forums on the matter that we shouldn't worry, there will be no breakings of the communities. Gospel.

I am sure they wouldn't lie to us would they?

Well, it IS someone who's working with SOE so yes they would lie to you. 

Call SOE and voice your concerns NOW! - 858-537-0898

LOL I guess I gotta work harder at making the cynicism more obvious

[Saroc_Luclin]

Retjzkai wrote:

Galdur Rell wrote:

What I would like to know is where players have given SOE the right to share their billing information? I couldn't find anything in EULA that I would interpret that way.

Three words. Well, two hyphenated together.

Class-action lawsuit

Actually with EULA updates recently, Class-Action Lawsuits are no longer an options for most people. (Sony in general and other gaming companies have been adding the Anti-Classaction clause to their EULA's for a few months now). Which as someone pointed out on another thread on another board does shed a new light on this change:

I think it's more about the new "anti-class action" clauses in the TOS and EULAs that prompted this. A number of countries in Europe declared such additions illegal. So the separation is so Europeans get one TOS/EULA while the rest of the world gets another.

[le Rêveur]

As for a detailed feedback about this move.

How comes we get to comment an uncomplete FAQ as if decision was (is) already taken while this is the worst move i've seen in any mmorpg i have played. The specialized press is going to relay this. And SOE will take a huge hit in euro players opinion.

The company you agreed with is one of the worst game hosting service in Europe. It has a very bad reputation, you might want to browse either their forums and the quoted posts that are absolutely not serious / acceptable. You might want to actually consider MMO fansites and portals and see what is being said about that company. You plan on releasing EQNext with them ? Ok, definately without me then.

I have been ranting now and then because of the nerf / changes to the game. I have led a raiding guild for several years and i am still raiding 6 days a week with two different guilds. I am a passionate eq player since 1999.

I have been taking breaks now and then, and try out Vanguard, Warhammer, Age of Conan, Rift but never last over a few months, EQ2 always drew me back. Why ? i asked myself this question several times, but the game has something a bit more addictive than others i guess, and the connection between eq1 and eq2 lore is not for nothing either. We never forget our first love isn't it.

I moved away from the french server this summer when i came back from Rift, the main reason being french server was desert because of being actually a french speaking server. I was really impressed and rediscovered the whole game and having great fun on Splitpaw. I discovered a varied community, got to play with american, aussie, other european peoples brought up a lot interest in the game as well. The server is (was) alive and wealthy. By the time your announcment got acknowledged, i have seen many many peoples getting upset in no time, because it hit that server, and probably the other european servers to the heart - players to the heart. The region lock is the worse thing about this move.

The server life is much related to the guilds that make it live. And a lot of guilds are raiding guilds. The game requires you a certain number of peoples, it requires these peoples to be geared and to know their characters to actually progress into the game. It takes a lot of time to get a nice roster filled with competent peoples. May you loose one or two at a time are things you can handle. Loosing 1/4 or 1/3 of the guild usually leads to guild disbanding / stop activity within a few weeks unless said guild have a really strong core of members that keeps them together. The IP restriction to Euro servers is doing exactly this, and therefore it will kill a lot of guilds that have north american peoples on Splitpaw and other european servers.

But there is more than this, we all know because you expressed it several times in the past, that you don't consider raiders as your core players, wether you should, because they are the more passionate, and your best clients but this is another story. Back on eq1 days, i was playing on Antonius Bayle, the european server. Yet we had a wide mix of communities and a lot of american, asian, aussie along with the european players. A lot of the peoples who stick to the euro server are doing so because they love this variety. They enjoy meeting / playing with peoples from all arround the world. When i came back to Euro server, i realized how much i missed this from my eq1 experience. The IP restriction to Euro servers is again doing exactly this, segregating community, while they have always been unified.

I do not understand how you could miss out the point that much doing so, when considering what happened when Sebilis for exemple (the french speaking EQ1 server) opened up and the first stages of PoP extension. The server opened, but peoples were not forced to move along, they could choose to stay on European server OR move as guild (and for free, if need to mention this) or as individuals to the localized server. Why not doing the same thing here ? Peoples would have not get mad and already start unsuscribing like I personnaly did (while i could still play, and will do for the next 3 months i already paid simply because i enjoy the game).

But now when it comes to the choice of company it is not good either. How can you justify / promote enhanced experience for players when looking at Alaplaya player boards and reviews on the internet about that company ?

I could have dealt with Frogster like company, because even if they are cash makers from cash shops (cash shop needed for in game progression) they are still a decent company with strong experience. Alaplaya is definately not this kind of company, once again how could you choose such a bad candidate even if you wanted to get rid of european player base (at least the shrunken player base that will be left if this move go to final term) ?

I am very sad to see this all hapenning.

[Melrakki]

http://en.alaplaya.net/forum/genera...aq-t492961.html

This was just posted ... same dribble as some other company posted so I am not optimistic about changes to region lockouts

[OnoremDil]

Taany wrote:

I'm a Euro player and play on both US and EU servers.

I'm hoping that better advertising will bring more people into Norrath and don't think we should assume that the new company looking after us are going to suck. They are in this to make money so they are going to want us to be happy and keep playing and paying.. we need to give them a chance to show us what they can do.. and honestly I don't see SOE handing their products over to an organisation they don't trust.

I'd like a bit of clarification on what happens to people like me with toons on both sets of servers? Will I have 2 accounts (one on the US servers and a copy on the EU ones)? And what happens about payment.. I assume I wouldn't be asked to pay twice?

J

They are in this to make money - Yes. They certainly are.

I don't see SOE handing their products over to an organisation they don't trust. - When you don't trust SOE when it comes to having your best interests in mind, why should it matter whether they trust who they are selling you to?

I assume I wouldn't be asked to pay twice? - The currently available information suggests that they would expect you to pay twice.

[yadlajoi]

feedback: do not want this piece of .... separation between eu and us. that deal where psswhatever boughtthe eu costumer is a true insult to you paying customer. we arent even worker that a company can lay off we are just goods, not even human being anymore.... excpet when our rl info goes public on this new german company website.

[Rijacki]

OnoremDil wrote:

isest wrote:

I just saw this on twitter from Smedly

"John Smedley@j_smedley

Lots of good feedback from our player base about our existing European community.. Guilds, servers etc. we will be discussing with Prosieben"

Honestly how can he post this on twiter with 43 pages of negative comments about it.   Good feedback, man Smedly, SJ and company you best wake up there is nothing good to be said about this.

I'd love to know that myself.

Where was the good feedback? On twitter? On facebook? I don't use either...but it clearly wasn't from these forums.

"good feedback" doesn't mean "everyone agrees with us". Good feedback is the countless number of people who are posting not only that this is a BAD thing but the reasons WHY it is a bad bad thing.

Yes, they should have figured it out for themselves this would be a very bad thing, but the fact the players, even of the game with a 'grandfather clause' are coming out in overwhelming opposition to it while citing concreate reasons for why it's a bad bad thing is something they could, hopefully, take back to the table with Pro7. Kinda like the feedback from the announcment about closing down the EQMac. THAT decision got reversed in the face of the overwhelming good feedback for why SOE shouldn't close it, so maybe SOE will listen again and work something out.

(I'm not holding my breath, though. They're listening to money in the talks with Pro7 and that potential money talks very very loud. Just like the line from the Simpsons: "I can't hear you, Homer, the money's too loud.")

[Impega]

Shameful.   Stupid.   Moronic.   Rude.   Disrespectful.

Questions:

1. I assume that I will need an extra PSS sub to play my one char on Splitpaw server?

2. Do I get a free transfer of my Splitpaw char to AB or EF where all my other toons are even though I don't have any empty charcter slots?

3. When do SoE plan to force me (as an EU player on US servers) to move all my toons to PSS (this must surely be the longer term plan)?

4. Will I be able to play EQ3/Next on US servers or will I be limited to PSS.

5. Can I have an assurance that none of my personal information & data isn't passed on to PSS without my explict permission?

We now have 46 pages of negative customer feedback and, aside from moderation, not a single word from SoE.

Interesting that not a word of this is mentioned on the EQ2 Home page..........you would have thought that such a significant change might just have hit the Community News..............I wonder why that is /sarcasm off.

Shameful.   Stupid.   Moronic.   Rude.   Disrespectful.