Server Transfer tokens?

[WeatherMan]

They seem to be missing?

Not that I want to transfer servers...I want to transfer accounts, but you still need the transfer tokens (plus a phone call) to do this.  Any word on this?

[SmokeJumper]

Yeah. They got nabbed by the F2P changes. Our code currently thinks you're not allowed to Gift them for some strange reason, and we have to cajole it into understanding that Gifting has nothing whatsoever to do with Character Transfer Tokens.

Once the therapy is complete, they'll be coming back. We hope tomorrow.

[Detor]

SmokeJumper wrote:

Yeah. They got nabbed by the F2P changes. Our code currently thinks you're not allowed to Gift them for some strange reason, and we have to cajole it into understanding that Gifting has nothing whatsoever to do with Character Transfer Tokens.

Once the therapy is complete, they'll be coming back. We hope tomorrow.

Character transfer tokens aren't giftable at all anyway are they? I thought they were like expansions and such and nongiftable.

Any chance you could reconsider some of the other things like requiring people to buy their Station Cash with a credit card instead of a gamecard in order to be able to buy a transfer token?

[WeatherMan]

Wow...holy quick replies, Batman!

Thanks for the update, SJ.  I know I am not always kind to you, but I do appreciate it.

[Muusic]

Detor wrote:

SmokeJumper wrote:

 Our code currently thinks you're not allowed to Gift them for some strange reason

Character transfer tokens aren't giftable at all anyway are they?

Haven't been for a long time. Perhaps  he meant they they ARE giftable now and they don't want them to be?

[Detor]

SmokeJumper wrote:

Yeah. They got nabbed by the F2P changes. Our code currently thinks you're not allowed to Gift them for some strange reason, and we have to cajole it into understanding that Gifting has nothing whatsoever to do with Character Transfer Tokens.

Once the therapy is complete, they'll be coming back. We hope tomorrow.

Too bad it didn't happen on the 9th, over on the general support forums TSRs are telling people to expect it to be 30+ days before they can see the transfer tokens back in the marketplace. (Because the character transfer tokens require a credit card even when being paid by station cash, and they require that you be on an active subscription that is OVER 30 days old, they are telling people over there when EQ2 changed over to a F2P system everybody's subscription counter basically started over, so now everybody has to wait over 30 days before they're eligible to see the tokens in the marketplace again.)

Personally, I don't see the need for all those restrictions.  If somebody wants to pay you $25 to move their character what does it matter if their subscription comes from a credit card or from a game card?  Heck, wouldn't the game card be even less prone to fraud? (which is what I'm assuming all these restrictions are about)

[WeatherMan]

Detor wrote:

SmokeJumper wrote:

Yeah. They got nabbed by the F2P changes. Our code currently thinks you're not allowed to Gift them for some strange reason, and we have to cajole it into understanding that Gifting has nothing whatsoever to do with Character Transfer Tokens.

Once the therapy is complete, they'll be coming back. We hope tomorrow.

Too bad it didn't happen on the 9th, over on the general support forums TSRs are telling people to expect it to be 30+ days before they can see the transfer tokens back in the marketplace. (Because the character transfer tokens require a credit card even when being paid by station cash, and they require that you be on an active subscription that is OVER 30 days old, they are telling people over there when EQ2 changed over to a F2P system everybody's subscription counter basically started over, so now everybody has to wait over 30 days before they're eligible to see the tokens in the marketplace again.)

Personally, I don't see the need for all those restrictions.  If somebody wants to pay you $25 to move their character what does it matter if their subscription comes from a credit card or from a game card?  Heck, wouldn't the game card be even less prone to fraud? (which is what I'm assuming all these restrictions are about)

Hmmm...I'm guessing they're going to be making us wait, looks like.  Not that I understand the reason why, but from his post here, Smokejumper isn't aware of this decision.  Which means some corporate bonehead either handed down a grand edict, or some self-important underling goob took it upon themselves to make an imperious decree without bothering to tell the management.  Either way, it's a pain in the awss.

Not that it's the first time something this pointless has occurred, and I'm guessing it won't be the last.

[WeatherMan]

This is getting absolutely ridiculous.  So now I can't use already-purchased Station Cash for purchasing transfer tokens, because SOE flatly refuses to put tokens up on the Marketplace?  I have to use a Station Cash card, unredeemed, with the number being used at flat rate, or in-game cards?

"Unfortunately, I am unable to remove Station Cash from your wallet,"[TSR -name redacted-]...presumably because that would represent a loss of revenue, or someone has lost the transfer token code to re-insert them on the Market?  I'm not unaccustomed to SOE dropping the ball, but really now.  This is starting to sound more like Ken Lay and Bernie Madoff than anything else.

Sorry if that comes across as harsh, but what is so freaking difficult about putting tokens back on the market?  Just MAYBE we'd like to have our characters consolidated into a single account or server?  Maybe we'd like to take advantage of the 'Xth day of Christmas/Frostfell/Whatever' rate today and use that rate to be able to AFFORD these transfers?  It's not like I'm asking for the freaking things for free.  Good grief.

[Banedon_Toran]

Stock up on SC today and then keep badgering for the transfer token requirements to be lifted...

I'm awaiting to transfer several characters but can't spend the SC as I haven't jumped through enough hoops yet... *sigh*

[WeatherMan]

Banedon_Toran wrote:

Stock up on SC today and then keep badgering for the transfer token requirements to be lifted...

I'm awaiting to transfer several characters but can't spend the SC as I haven't jumped through enough hoops yet... *sigh*

Pretty much, yeah.  I dislike the idea of having to pester them with two or three petitions a week, but every player should be afforded the opportunity to have these options available, without endless BS excuses (like we're getting now), money-grubber 'solutions' (like we're getting now), or mentally deficient practices like 'we can only refer you to the knowledge base' (that last may apply for some things, but for buying something?  That's absolutely ridiculous, bordering on inexcusably lame, and this from someone with a Gold account, no less).

Nothing, and I mean nothing else, was affected by the F2P switch in the Services area?  And they cannot, for some bizarre reason, get this fixed?  This is not a 'free' issue, so you'd think that someone would be paying a little more freaking attention to this.  I am tired of being treated like a mushroom.

[Detor]

WeatherMan wrote:

This is getting absolutely ridiculous.  So now I can't use already-purchased Station Cash for purchasing transfer tokens, because SOE flatly refuses to put tokens up on the Marketplace?  I have to use a Station Cash card, unredeemed, with the number being used at flat rate, or in-game cards?

"Unfortunately, I am unable to remove Station Cash from your wallet,"[TSR -name redacted-]...presumably because that would represent a loss of revenue, or someone has lost the transfer token code to re-insert them on the Market?  I'm not unaccustomed to SOE dropping the ball, but really now.  This is starting to sound more like Ken Lay and Bernie Madoff than anything else.

Sorry if that comes across as harsh, but what is so freaking difficult about putting tokens back on the market?  Just MAYBE we'd like to have our characters consolidated into a single account or server?  Maybe we'd like to take advantage of the 'Xth day of Christmas/Frostfell/Whatever' rate today and use that rate to be able to AFFORD these transfers?  It's not like I'm asking for the freaking things for free.  Good grief.

Do you have a credit card on file?  Supposedly they do show up in the marketplace to be purchasable with Station Cash if you use a credit card, have a RECURRING subscription that lasts more than 30 days, and some other requirements.  They really do restrict it so much probably 5% of players actually see it - but supposedly if you meet ALL the requirements they will show up in the marketplace for you.

[EQ2Playa432]

This is definitely ridiculous. From the SOE support site:

 

Character Transfer Information

Answer ID 23714   |    Published 02/25/2010 02:47 PM   |    Updated 12/08/2011 06:07 AM

We're providing this form to help you (the player) expedite a manual character transfer request (needed for account to accounttransfers) for Everquest, Everquest II and Everquest Mac:

Account to Account transfers in Everquest, Everquest II and Everquest Mac are processed manually by our Character TransferService Team. In order to process a manual transfer we will first need to verify that you are the owner of both accounts.

Character Transfer Requirements

• Account must be open, active and in good standing for a minimum of 60 days.
• Your Game Pass has to be active for at least 31 days in a row.

Why must we have to pay with a credit card for 2 months to transfer a character? Doesn't that go against the whole pay for your time with SC card mentality? And why has there been no official word on this, besides copy and paste answers from Tech Support or differing answers based on the TSR? There are multiple threads on this issue, people would stop asking if we could just have a concrete answer.

[GCP]

Detor wrote:

WeatherMan wrote:

This is getting absolutely ridiculous.  So now I can't use already-purchased Station Cash for purchasing transfer tokens, because SOE flatly refuses to put tokens up on the Marketplace?  I have to use a Station Cash card, unredeemed, with the number being used at flat rate, or in-game cards?

"Unfortunately, I am unable to remove Station Cash from your wallet,"[TSR -name redacted-]...presumably because that would represent a loss of revenue, or someone has lost the transfer token code to re-insert them on the Market?  I'm not unaccustomed to SOE dropping the ball, but really now.  This is starting to sound more like Ken Lay and Bernie Madoff than anything else.

Sorry if that comes across as harsh, but what is so freaking difficult about putting tokens back on the market?  Just MAYBE we'd like to have our characters consolidated into a single account or server?  Maybe we'd like to take advantage of the 'Xth day of Christmas/Frostfell/Whatever' rate today and use that rate to be able to AFFORD these transfers?  It's not like I'm asking for the freaking things for free.  Good grief.

Do you have a credit card on file?  Supposedly they do show up in the marketplace to be purchasable with Station Cash if you use a credit card, have a RECURRING subscription that lasts more than 30 days, and some other requirements.  They really do restrict it so much probably 5% of players actually see it - but supposedly if you meet ALL the requirements they will show up in the marketplace for you.

Not really true.

Several months in a row w/all access pass and I can't see them.

[sundrop]

GCP wrote:

Detor wrote:

WeatherMan wrote:

This is getting absolutely ridiculous.  So now I can't use already-purchased Station Cash for purchasing transfer tokens, because SOE flatly refuses to put tokens up on the Marketplace?  I have to use a Station Cash card, unredeemed, with the number being used at flat rate, or in-game cards?

"Unfortunately, I am unable to remove Station Cash from your wallet,"[TSR -name redacted-]...presumably because that would represent a loss of revenue, or someone has lost the transfer token code to re-insert them on the Market?  I'm not unaccustomed to SOE dropping the ball, but really now.  This is starting to sound more like Ken Lay and Bernie Madoff than anything else.

Sorry if that comes across as harsh, but what is so freaking difficult about putting tokens back on the market?  Just MAYBE we'd like to have our characters consolidated into a single account or server?  Maybe we'd like to take advantage of the 'Xth day of Christmas/Frostfell/Whatever' rate today and use that rate to be able to AFFORD these transfers?  It's not like I'm asking for the freaking things for free.  Good grief.

Do you have a credit card on file?  Supposedly they do show up in the marketplace to be purchasable with Station Cash if you use a credit card, have a RECURRING subscription that lasts more than 30 days, and some other requirements.  They really do restrict it so much probably 5% of players actually see it - but supposedly if you meet ALL the requirements they will show up in the marketplace for you.

Not really true.

Several months in a row w/all access pass and I can't see them.

All Access has always had issues here. This includes both gifting and transfer's. I seen a guildy transfer a toon yesterday so I know the token's are somewhere out there, but on the All Access I can no longer gift or purchase transfer tokens and I have been subbed for a good while. 

[Tigress]

i have a credit card on file and cannot see them.

i sent in bug report and feedback.

Is this intentional that I cannot see the character transfer token bc my sub is not recurring?  Or is it is a bug?  If it is a bug, pls fix. 

If it is intentional, Character Transfer Tokens should be available to anybody who has a long term subscription, even if it is non-recurring.  Short of that, you should make it so calling in will allow you to purchase one

 

[GCP]

I petitioned and here is the reply: I am sorry to hear that you are unable to purchase a character transfer token. Unfortunately it does not look like they are currently on the marketplace at this time. Please keep an eye out on the marketplace to see when they will be back. If you need any other assistance please let us know.

[yohann koldheart]

thats odd, cause they are there for me to buy right now lol

[Vonotar]

They are there, but you only get to see them if the game feels like letting you have them.

At least that appears to be the case as info I'm seeing across these forums and from guild members seems point to this being entirely random and not a pattern at all.

[thesiren]

Once you log on, immediately click the Shop Now button off that first screen that pops up and go to Services in the SC shop.  No transfer token shows up, right?  So shut the SC shop window down, then click Shop Now again and go back into Services again.   Then the transfer token shows up!  You'll actually see it spawn there if you watch, lol.

Seriously.  This worked like a charm for both my accounts, and my daughter's.  She then was able to buy and use a transfer token successfully.

Just an FYI there if it helps.  I have noticed that the 8-year /claim worked the same way; it didn't seem to show immediately in /claims the day it was issued, but when we closed our /claims window then reopened it right away, it was there.  I think this happened last fall,  too, with Mistmoore Crags Estates.

[Detor]

Kalian@Nagafen wrote:

Why must we have to pay with a credit card for 2 months to transfer a character? Doesn't that go against the whole pay for your time with SC card mentality? And why has there been no official word on this, besides copy and paste answers from Tech Support or differing answers based on the TSR? There are multiple threads on this issue, people would stop asking if we could just have a concrete answer.

They can't provide a concrete answer because I don't think anybody in the entirety of SOE actually knows what's going on with the character transfer tokens.  What is suppose to happen, what is a bug, and what the TSRs are suppose to do with people who petition to move - who knows.

[SakuraBreeze]

I agree this is starting to become a real mess as of 12/19/2011 My ticket has been sitting without response for 2 1/2 days, I just want my account flagged so I can buy one darn token. The prospect of moving ONE character to another server on the SAME account has become a nightmare.

"Once you log on, immediately click the Shop Now button off that first screen that pops up and go to Services in the SC shop.  No transfer token shows up, right?  So shut the SC shop window down, then click Shop Now again and go back into Services again.   Then the transfer token shows up!  You'll actually see it spawn there if you watch, lol.

Seriously.  This worked like a charm for both my accounts, and my daughter's.  She then was able to buy and use a transfer token successfully.

Just an FYI there if it helps.  I have noticed that the 8-year /claim worked the same way; it didn't seem to show immediately in /claims the day it was issued, but when we closed our /claims window then reopened it right away, it was there.  I think this happened last fall,  too, with Mistmoore Crags Estates."

Has this worked for anyone else?

[Mixxit]

tech support said you must be on day 31 or greater of a recurring subscription to see the token under services

[urgthock]

Alluvial@Antonia Bayle wrote:

tech support said you must be on day 31 or greater of a recurring subscription to see the token under services

That is correct. You must have a recurring subscription that has been active for 31 days or longer to be able to see them in the marketplace. The SC you use to purchase it can come from an SC card or from a linked credit card, that part doesn't matter as it just takes the SC amount out of your wallet at the time you make the purchase.

I have a friend who was able to perform a manual transfer by contacting Customer Service. At that time they verified that he had adequate SC in his wallet, verified that he was the owner of the account and verified that his account had been active for longer than 60 days.

This happened ~3 weeks prior to the conversion to F2P, so there is a possibility that the requirements and methodology for manual transfers has changed or been done away with.

[Kasar]

I guess I'm glad I transfered just before the F2P changes, the account was on a 3 day pass and it only took a phone call to get it through.  There was no presumption that I was trying to pull something as there seems to be now.

I guess this is to prevent leveling up a F2P account and selling it?  People talk about powerleveling in chat channels now anyway.  The F2P change seems to have brought with it everything you usually see on those games; making things difficult for people following policies, like using transfer tokens between their own accounts, to try and put the genie back in the bottle just won't work.

[Detor]

SakuraBreeze wrote:

I agree this is starting to become a real mess as of 12/19/2011 My ticket has been sitting without response for 2 1/2 days, I just want my account flagged so I can buy one darn token. The prospect of moving ONE character to another server on the SAME account has become a nightmare.

"Once you log on, immediately click the Shop Now button off that first screen that pops up and go to Services in the SC shop.  No transfer token shows up, right?  So shut the SC shop window down, then click Shop Now again and go back into Services again.   Then the transfer token shows up!  You'll actually see it spawn there if you watch, lol.

Seriously.  This worked like a charm for both my accounts, and my daughter's.  She then was able to buy and use a transfer token successfully.

Just an FYI there if it helps.  I have noticed that the 8-year /claim worked the same way; it didn't seem to show immediately in /claims the day it was issued, but when we closed our /claims window then reopened it right away, it was there.  I think this happened last fall,  too, with Mistmoore Crags Estates."

Has this worked for anyone else?

He's not the first person I've heard say that, but for me - nope.  I tried waiting for several minutes and it just never appeared.

[Maelevodin]

SOE;

Any update on server transfer tokens not being available in the marketplace?

Y'all are migrating some of my characters to a server I'd prefer not to be on but, it looks like there's no way to move them to a server I would prefer. (If it makes a difference, most of my accounts have been active since pre-EQII release)

Am I just going to have to wait?

Will it take a phone call to your seldom available when I am support #?

Any kind of update/guidance is greatly appreciated.

Thanks in advance for your response.

[CMArgoian]

I have written to CS several times in regards to this issue.  Their response..give us your credit card, buy more SC cards, or wait until, or if we fix it.  I have plenty of SC for several tranfers at this point. 

I have tried the suggestions in this post with no luck..

I have been all access for several months..it seems like they don't want to let you use your current SC because they made it too easy to get.

[Maelevodin]

First off, seems the only accounts affected by this "Bug" are those with all access (previously known as Station Access) accounts.

I have two All Access recurring, and two regular recurring accounts. Regular accounts no problem, My much older "All Access Accounts" can't even see a tranfer token in the marketplace.

Last night tried to get a couple characters transfered (one from each of my all access accounts that couldn't get the transfer tokens in the marketplace) was told I needed to have SC game cards to cover the transfer cost and the reason was that:

When the system went to free to play it reset the subscription age of all the accounts with combo subscription.....

So basically; SOE gave all of use that have paid a premium for All access, whether we used it it not, the finger.

I was then told that I could transfer the characters but would have to have SC Game cards in sufficient quantity to cover the cost. Didn't matter if I already had sufficient SC on my account or not.

Next day: I purchased said quantity of SC game card. Get online with support and: NO we can't do that because we no longer do character transfers with SC Cards...... Sorry but you'll have to wait until your account (that has been active to almost a decade) shows up as being active for at least 31 days.

[sundrop]

Tis what I see or not see. Account Summary shows my subscription level as less than 31 days and I have been an All Access subscriber. 

So what I see is that I have somehow became a sub in the last month (obviously wrong)

So what I can not see are transfer tokens because of the above information