DirectX errors (unknown)

[MadGiggler]

i have been getting these with greater frequency lately.

yes, my drivers are updated, vid, sound, MB and yes i have manualy installed DirectX 9 and 10 already

i have also wiped the computer, reinstalled on clean drive from CD and then again from Station Launcher.

most of the crashes are where the game will freeze and the popup will apear. I have had a few "blue-screen" crashes all with "dxgmms1.sys" as the item listed as causing the crash

also.. the "drive E" that the error messages keep refering to... doesnt acutally exist. 

any suggestions, help is appreciated.

system info:

core2 duo 3.33 and OC'd to 4gHz (more stable oc'd)

rapor HD 10k for EQ only

790i Ultra

(2) GTX280 (yes i have tried using only 1 card)

4gig of DDR3 ram @ 2000mHz

[Hannalynn]

I get this exact same error. I put it in a post in another support forum, but that was the other day & there's still no reply. But I am getting this error,  yes. I wish there would be some responce about it! It's ruining my gameplay.

[GermInUSA]

I am going to take a look at this one.

[MadGiggler]

just crashed agian time was 7:00pm pst

[Hannalynn]

I keep getting these still too as well as just shutting down of EQ2 randomly.

[TSR-JoshuaM]

Would you mind posting your DXDIAG information?  We just need the top 3 sections, system/display/sound devices.

Also, please run the DirectX update linked below. 

[DX9] June 2010

[EQII] Basic Troubleshooting: Creating dxdiag and updating drivers

[Hannalynn]

------------------System Information------------------Time of this report: 5/24/2011, 02:48:44       Machine name: KATE   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)           Language: English (Regional Setting: English)System Manufacturer: System manufacturer       System Model: System Product Name               BIOS: Phoenix - AwardBIOS v6.00PG          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz             Memory: 4096MB RAMAvailable OS Memory: 4094MB RAM          Page File: 1504MB used, 6682MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7601.17514 64bit Unicode------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.        Sound Tab 3: No problems found.          Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------          Card name: ATI Radeon HD 5700 Series       Manufacturer: ATI Technologies Inc.          Chip type: ATI display adapter (0x68B           DAC type: Internal DAC(400MHz)         Device Key: EnumPCIVEN_1002&DEV_68B8&SUBSYS_03441043&REV_00     Display Memory: 2805 MB   Dedicated Memory: 1014 MB      Shared Memory: 1791 MB       Current Mode: 1920 x 1080 (32 bit) (60Hz)       Monitor Name: Generic PnP Monitor      Monitor Model: SAMSUNG         Monitor Id: SAM04FB        Native Mode: 1920 x 1080(p) (60.000Hz)        Output Type: HDMI        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1077 (English)     Driver Version: 8.850.0.0        DDI Version: 11       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 4/20/2011 03:07:46, 795648 bytes        WHQL Logo'd: Yes    WHQL Date Stamp:   Device Identifier: {D7B71EE2-2BF8-11CF-C677-4E23BEC2C535}          Vendor ID: 0x1002          Device ID: 0x68B8          SubSys ID: 0x03441043        Revision ID: 0x0000 Driver Strong Name: oem19.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .850.0.0:pciven_1002&dev_68b8     Rank Of Driver: 00E62001        Video Accel: ModeMPEG2_A ModeMPEG2_C    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       D3D9 Overlay: Not Supported            DXVA-HD: Not Supported       DDraw Status: Enabled         D3D Status: Enabled         AGP Status: Enabled-------------Sound Devices-------------            Description: Speakers (High Definition Audio Device) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F6&REV_1004        Manufacturer ID: 1             Product ID: 65535                   Type: WDM            Driver Name: HdAudio.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 11/20/2010 11:44:23, 350208 bytes            Other Files:         Driver Provider: Microsoft         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No            Description: Digital Audio (S/PDIF) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F6&REV_1004        Manufacturer ID: 1             Product ID: 65535                   Type: WDM            Driver Name: HdAudio.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 11/20/2010 11:44:23, 350208 bytes            Other Files:         Driver Provider: Microsoft         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No            Description: AMD HDMI Output (AMD High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: AtihdW76.sys         Driver Version: 7.12.0000.7701 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 3/30/2011 19:46:44, 114704 bytes            Other Files:         Driver Provider: Advanced Micro Devices         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------            Description: Microphone (USB Audio Device)  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: USBAUDIO.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail          Date and Size: 11/20/2010 11:43:52, 109696 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Microphone (High Definition Audio Device)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: HdAudio.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail          Date and Size: 11/20/2010 11:44:23, 350208 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Microphone (Webcam 200)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: USBAUDIO.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail          Date and Size: 11/20/2010 11:43:52, 109696 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Line In (High Definition Audio Device)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: HdAudio.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail          Date and Size: 11/20/2010 11:44:23, 350208 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Microphone (High Definition Audio Device)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: HdAudio.sys         Driver Version: 6.01.7601.17514 (English)      Driver Attributes: Final Retail          Date and Size: 11/20/2010 11:44:23, 350208 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF

[MadGiggler]

GermInUSA wrote:

I am going to take a look at this one.

any movement on this... still getting errors and game crashes

[TSR-JoshuaM]

No news yet here.  The information you posted doesn't have any glaring issues that would be the cause of such errors.  You may be able to try ATI video drivers version 10.12 or earlier as it may be an issue introduced in the latest driver set but that is just a suggestion you can confirm on your end while we await GermInUSA's assessment.

[Hannalynn]

I have tried all the drivers from 9.2 to 11.5 which is what I am at now. I've also reinstalled Windows 7 twice & reinstalled EQ2 three times at this point. I'm pretty much done with EQ2 until there is something else I can try because I'm crashing upwards of 20-25 times a day, average, and I'm not going to go through it any more.

edit: It's probably also worth noting that EQ2 is the only game crashing at all for me. All my steam games are working fine, I downloaded the Rift trial & no crashes there. I even loaded up WoW (brothers account tho) to see if I would crash & no, no crashing at all. Done memory tests, hardware testing... it's not an issue on my comp.

[TSR-JoshuaM]

Did you also run the DX update I linked above?

[Hannalynn]

Yes

[TSR-JoshuaM]

We'll need to wait for GermInUSA to get back to us on this particular set of issues.

[MadGiggler]

ive run the updaters and still have issues... i guess ill keep checking and see if there is a magic pill @ some point.  just very very frustraiting when raiding to have the game lock up and crash during an encounter.

[Hannalynn]

I guess no updates yet? Would really like to be able to play again...