Collection issue

Dwisel · 02-23-2011, 04:21 PM

Am unable to add any collections to my journal.

I have updated my UI

Jojanne · 02-23-2011, 04:55 PM

I have had the same problem with my new vampire I made last night. Petitioned it this morning, haven't seen a reply yet. I had wondered if anyone else had the same problem. I don't use any downloaded UI, just the one that the game provides.

Wyndrunner · 02-24-2011, 12:36 PM

Same here. Clicking on Examine and clicking on the item in the chat box does nothing. I use DrumsUI and it was updated.

Softc · 02-24-2011, 02:09 PM

It's working fine with the default so still a ui issue. I did delete all my caches and all the extra ui's I had in folders to make it work though

Lempo · 02-24-2011, 02:23 PM

This has been an issue with several of the third party UI's issues concerning this have no place on these forums and the already understaffed support didn't have to deal with this kind of crap would have more time to deal with real issues concerning people with problems that are actually beause of SOE and not self imposed.

Ojarra · 02-24-2011, 02:30 PM

If u didn't notice it, one of the posters doesn't use a 3rd party UI, and still had problems, maybe reading all the posts might help,,,

Softc · 02-24-2011, 02:57 PM

I was on the default ui also. I had issues until I deleted all the cache files.

Resjik · 02-24-2011, 03:59 PM

I am having the same issue since DoV. I have already petitioned and gotten the same canned response. I have never used a custom UI, unless EQ2maps falls into that category.

Before I delete my cache as one poster has already done, can someone explain which files I should delete?

The cache file for each character, etc....

Thanks

Found my problem, was in an addon that was in my EQ2maps directory called EQ2 Questlist. As soon as I updated this, I could add collections again.

Hope this might help anyone else stuck out there.

Therendil · 02-25-2011, 06:47 PM

This is still happening to me on occasion and I'm trying to nail down the exact cause. I use ProfitUI, which has been patched for DoV. The first time I logged in on each computer after GU59, I couldn't add to collections. If I loaded the default UI and then went back to ProfitUI, the issue was resolved permanently. It seems like something isn't being initialized properly and it drives me nuts that I can't figure out what.

The fact that some people had the problem with the default UI and that clearing cache files helped is at least something to work with.

-= Therendil =-

Grumble69 · 02-27-2011, 06:58 PM

I run ProfitUI and was having this problem as well. Here's the issue and how I solved it:

I was running the ProfitUI Updater and I thought I was up-to-date. I have one copy of EQ2 on my E drive (the one I mainly use). And I have a 2nd copy of EQ2 on my F drive. Somehow my file paths got off and the ProfitUI Updater was running on my F drive. Once I corrected the file path in the Updater and re-ran it, the problem was solved.

TSR-JoshuaM · 02-28-2011, 06:24 PM

Reproduced this issue a few different ways but each time the UI file was the culprit.

As the posted above stated, make sure your updater is running the correct folder for your custom UIs.

Levatino · 03-07-2011, 05:24 PM

Resjik wrote:

I am having the same issue since DoV. I have already petitioned and gotten the same canned response. I have never used a custom UI, unless EQ2maps falls into that category.
Before I delete my cache as one poster has already done, can someone explain which files I should delete?
The cache file for each character, etc....
Thanks
Found my problem, was in an addon that was in my EQ2maps directory called EQ2 Questlist. As soon as I updated this, I could add collections again.
Hope this might help anyone else stuck out there.

+1, was the solution for me as well

TSR-JoshuaM · 03-07-2011, 06:01 PM

Glad you have found your solution!

02-23-2011, 04:21 PM	#1
Dwisel Loremaster Join Date: Nov 2004 Location: South Florida Posts: 2	Am unable to add any collections to my journal. I have updated my UI __________________ "Live simply, so that others can simply live."

02-23-2011, 04:55 PM	#2
Jojanne Server: Crushbone Guild: Shattered Moon Rank: Full Member Loremaster Join Date: Dec 2009 Posts: 55	I have had the same problem with my new vampire I made last night. Petitioned it this morning, haven't seen a reply yet. I had wondered if anyone else had the same problem. I don't use any downloaded UI, just the one that the game provides. __________________

02-24-2011, 02:23 PM	#5
Lempo Loremaster Join Date: Aug 2010 Posts: 2,179	This has been an issue with several of the third party UI's issues concerning this have no place on these forums and the already understaffed support didn't have to deal with this kind of crap would have more time to deal with real issues concerning people with problems that are actually beause of SOE and not self imposed. __________________ All actions have consequences and repercussions. Somewhere in Norrath a guild is about to dissolve.

02-25-2011, 06:47 PM	#9
Therendil Loremaster Join Date: May 2008 Posts: 327	This is still happening to me on occasion and I'm trying to nail down the exact cause. I use ProfitUI, which has been patched for DoV. The first time I logged in on each computer after GU59, I couldn't add to collections. If I loaded the default UI and then went back to ProfitUI, the issue was resolved permanently. It seems like something isn't being initialized properly and it drives me nuts that I can't figure out what. The fact that some people had the problem with the default UI and that clearing cache files helped is at least something to work with. -= Therendil =- __________________

02-28-2011, 06:24 PM	#11
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Reproduced this issue a few different ways but each time the UI file was the culprit. As the posted above stated, make sure your updater is running the correct folder for your custom UIs. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-24-2011, 12:36 PM	#3
Wyndrunner Loremaster Join Date: Mar 2005 Posts: 2	Same here. Clicking on Examine and clicking on the item in the chat box does nothing. I use DrumsUI and it was updated.

02-24-2011, 02:09 PM	#4
Softc General Join Date: Jul 2006 Posts: 5	It's working fine with the default so still a ui issue. I did delete all my caches and all the extra ui's I had in folders to make it work though

02-24-2011, 02:30 PM	#6
Ojarra Server: Antonia Bayle Guild: Acta non Verba Rank: Junior Member - 50k status points Elder Join Date: Oct 2010 Posts: 27	If u didn't notice it, one of the posters doesn't use a 3rd party UI, and still had problems, maybe reading all the posts might help,,,

02-24-2011, 02:57 PM	#7
Softc General Join Date: Jul 2006 Posts: 5	I was on the default ui also. I had issues until I deleted all the cache files.

02-24-2011, 03:59 PM	#8
Resjik Loremaster Join Date: May 2005 Posts: 10	I am having the same issue since DoV. I have already petitioned and gotten the same canned response. I have never used a custom UI, unless EQ2maps falls into that category. Before I delete my cache as one poster has already done, can someone explain which files I should delete? The cache file for each character, etc.... Thanks Found my problem, was in an addon that was in my EQ2maps directory called EQ2 Questlist. As soon as I updated this, I could add collections again. Hope this might help anyone else stuck out there.

02-27-2011, 06:58 PM	#10
Grumble69 Loremaster Join Date: Jun 2007 Posts: 1,257	I run ProfitUI and was having this problem as well. Here's the issue and how I solved it: I was running the ProfitUI Updater and I thought I was up-to-date. I have one copy of EQ2 on my E drive (the one I mainly use). And I have a 2nd copy of EQ2 on my F drive. Somehow my file paths got off and the ProfitUI Updater was running on my F drive. Once I corrected the file path in the Updater and re-ran it, the problem was solved.

03-07-2011, 05:24 PM	#12
Levatino Loremaster Join Date: Dec 2005 Location: Netherlands Posts: 1,285	Resjik wrote: I am having the same issue since DoV. I have already petitioned and gotten the same canned response. I have never used a custom UI, unless EQ2maps falls into that category. Before I delete my cache as one poster has already done, can someone explain which files I should delete? The cache file for each character, etc.... Thanks Found my problem, was in an addon that was in my EQ2maps directory called EQ2 Questlist. As soon as I updated this, I could add collections again. Hope this might help anyone else stuck out there. +1, was the solution for me as well __________________

03-07-2011, 06:01 PM	#13
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Glad you have found your solution! __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973