Streaming launcher question : my characters windows

Picpus · 02-17-2011, 07:25 AM

i noticed that on the streaming launcher, under the PLAY button there is a "my characters" small area with a white on blue head icon new character.and and this icon is not clickable.

is this a future feature of the launcher ? how can i have all my characters (and i have several...) appear in this area ?

the station launcher allowed you to launch whith a character pre selected. is it possible the steaming launcher ?

TSR-JoshuaM · 02-17-2011, 06:02 PM

That function reads your character list from a file on your computer called _characters.ini

This file is not populated until you have reached the character select screen, where it retrieves it's data.

If you already have an existing _characters.ini and it is still not populating, deleting it and forcing it to recreate itself may remedy the situation.

Shazzie · 02-18-2011, 07:05 PM

I also have this problem- the 'My characters' box has been blank since I started playing again (on a fresh install) in November.

Deleting _characters.ini and letting it remake it has done nothing. The 'characters.ini' looks fine, all my characters are listed there, and when it remakes it (I've deleted it twice) it's always remade identical to how it was prior to deletion. The 'My characters' box remains blank, regardless.

This is one thing that makes me really wish I could get my hands on the original launcher. I miss having my characters list to select from prior to launching the game.

TSR-JoshuaM · 02-18-2011, 07:32 PM

@Shazzie

Where do you have the game installed? You can right-click on the game icon and select open file location to be taken directly there.

Shazzie · 02-22-2011, 12:47 AM

Sorry this took a while to respond.

The game is installed at C:GamesEverquest II.

Ghandi · 02-23-2011, 07:51 AM

I have the same problem. In my game directory theres a "_characters-de.ini". All my characters are listed there. I have deleted it some times, tried to rename it to "_characters-us.ini" or "_characters.ini" but the "My characters" box remains blank.

Phaedrella · 02-23-2011, 04:13 PM

Same problem here. Using the full-installation version of Launcher 3.

TSR-JoshuaM · 02-23-2011, 06:30 PM

Go ahead and delete the _characters.ini file as well as the LoginCache and LoginCache-US folders (if either does not exist, skip it).

Spritelady · 02-23-2011, 06:55 PM

I have deleted all the recommended files/folders. I logged in to the Char Select and back out and restarted EQ2. I STILL have only "Create new character" in the My Characters box.

Windows 7 installed my game at C:/Program Data/Sony Online Entertainment/Installed games/Everquest 2

TSR-JoshuaM · 02-23-2011, 07:00 PM

PM me your Station Name, I'll check on your characters specifically.

Phaedrella · 02-23-2011, 08:30 PM

TSR-JoshuaM wrote:

Go ahead and delete the _characters.ini file as well as the LoginCache and LoginCache-US folders (if either does not exist, skip it).

Followed both steps, but they changed nothing for me. I still see "My Characters" and then below it "New Character." I should mention that I play on Valor (DE).

TSR-JoshuaM · 02-23-2011, 08:32 PM

Prior to clicking play, what does it say on the bottom left of the LaunchPad next to Region?

Phaedrella · 02-23-2011, 08:35 PM

P.S. I was, like many EU-server players, unceremoniously forced to migrate to Launcher 3 from Launcher 1 today. But clearing out cache and .ini file changes nothing, so I'm stumped.

Phaedrella · 02-23-2011, 08:35 PM

TSR-JoshuaM wrote:

Prior to clicking play, what does it say on the bottom left of the LaunchPad next to Region?

EU Deutsch.

TSR-JoshuaM · 02-23-2011, 10:24 PM

Could you switch the region to US and update, then back to EU Deutsch? PM me your Station Name as well.

Shazzie · 02-23-2011, 11:38 PM

Deleted the _characters.ini file and the logincache-us folder (didn't have a plain logincache folder). My region is US English. The My Characters box still shows only a blank 'New Character' and nothing else. Shall I PM you my account name as well?

TSR-JoshuaM · 02-23-2011, 11:50 PM

Yes please.

Phaedrella · 02-24-2011, 07:12 PM

TSR-JoshuaM wrote:

Could you switch the region to US and update, then back to EU Deutsch? PM me your Station Name as well.

Switching back and forth to update fixes nothing, unfortunately. Additional suggestions? Is this new since the launch?

Phaedrella · 02-25-2011, 06:35 PM

Bump. Anyone?

Shazzie · 02-25-2011, 08:21 PM

I returned to the game in November (from a long break). When I reinstalled, it gave me the streaming client, so I used that.

The My Character window has never worked for me, since I installed the game in November. So this isn't a brand new issue.

TSR-JoshuaM · 02-25-2011, 08:39 PM

Short of logging in to the incorrect account, I cannot find a reason why you are showing a blank screen. I've logged in to most of your accounts and saw all of your characters.

Go ahead and contact our support staff directly so we can do a bit more investigation in to your configuration.

[EQII] Contacting Tech Support

Kirianna1 · 02-25-2011, 09:23 PM

I recently switched to the new launcher and all I get is "New Character" under the "My Characters" section as well. It works in the old launcher. I've deleted the files suggested here and it still doesn't work.

I know I'm logging into the right account. SMILEY Any other suggestions to try?

Phaedrella · 02-27-2011, 02:05 PM

As of this morning LaunchPad (Launcher 3) is no longer even populating my EverQuest II directory with the _characters.ini. The "My Characters" window continues to show only "New Character." There is nothing to suggest that this is not a server-side issue.

Phaedrella · 02-28-2011, 08:47 PM

Is anybody working on this? I've tried to obtain an answer by contacting customer service directly, but nobody there can read English. They can't seem to understand that my character is missing only from the Launcher 3 screen, not in-game.

TSR-JoshuaM · 02-28-2011, 11:02 PM

Haven't been able to re-produce this issue at all, trying different ways and am still in the process.

You are launching the LP3 as an admin, correct?

Phaedrella · 02-28-2011, 11:27 PM

TSR-JoshuaM wrote:

Haven't been able to re-produce this issue at all, trying different ways and am still in the process.
You are launching the LP3 as an admin, correct?

Yes, always as an administrator, and I consider myself an advanced user. Please pardon the crack about not understanding English, by the way. This has been more frustrating than most bugs associated with the game.

TSR-JoshuaM · 02-28-2011, 11:37 PM

Can you send me the contents of your LaunchPad.ini and log?

jester0770 · 03-01-2011, 02:29 PM

I run LP3 as admin, I have deleted all the files you specified. AND THE ANSWER IS....still doesn't show character on LP3. Not sure why you can't get it to do what we are all having problems with what would you like me to PM you so that I can figure out why it doesn't work.

jester0770 · 03-01-2011, 02:29 PM

I run LP3 as admin, I have deleted all the files you specified. AND THE ANSWER IS....still doesn't show character on LP3. Not sure why you can't get it to do what we are all having problems with what would you like me to PM you so that I can figure out why it doesn't work.

Phaedrella · 03-04-2011, 08:05 AM

If no solution to this problem is forthcoming, could you at least tell us how to force Launcher 3 to remember username and password at the initial log-in window? "Remember password on this computer" seems to suffer from amnesia once the computer is powered down and then rebooted. Add to this the fact that EU players have to manually add a line to their eq.ini files right now to download important shader assets and that makes three (!) critical issues plaguing Launcher 3 since last month.

02-17-2011, 07:25 AM	#1
Picpus Loremaster Join Date: Nov 2004 Posts: 167	i noticed that on the streaming launcher, under the PLAY button there is a "my characters" small area with a white on blue head icon new character.and and this icon is not clickable. is this a future feature of the launcher ? how can i have all my characters (and i have several...) appear in this area ? the station launcher allowed you to launch whith a character pre selected. is it possible the steaming launcher ? __________________ -- Khaleej -- Hadin -- Gyffon -- Cinwyn -- Izeran -- -- Karrass -- Zook -- Rathex -- Vaeldar -- Baladrien -- [STORMS] -- MidaÃ¯l -- Brillgup -- Sylean -- Almarion -- Saldalaan -- -- Kamarok -- Nildayin -- Janssik -- Nazrul -- Zyshadar -- [SPLITPAW]

02-17-2011, 06:02 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	That function reads your character list from a file on your computer called _characters.ini This file is not populated until you have reached the character select screen, where it retrieves it's data. If you already have an existing _characters.ini and it is still not populating, deleting it and forcing it to recreate itself may remedy the situation. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-18-2011, 07:32 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	@Shazzie Where do you have the game installed? You can right-click on the game icon and select open file location to be taken directly there. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-23-2011, 06:30 PM	#8
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Go ahead and delete the _characters.ini file as well as the LoginCache and LoginCache-US folders (if either does not exist, skip it). __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-23-2011, 06:55 PM	#9
Spritelady Loremaster Join Date: Jul 2005 Posts: 275	I have deleted all the recommended files/folders. I logged in to the Char Select and back out and restarted EQ2. I STILL have only "Create new character" in the My Characters box. Windows 7 installed my game at C:/Program Data/Sony Online Entertainment/Installed games/Everquest 2 __________________ Shianne Level 90 Fury Dracos Reborn - Butcherblock Server

02-18-2011, 07:05 PM	#3
Shazzie Loremaster Join Date: Apr 2005 Posts: 111	I also have this problem- the 'My characters' box has been blank since I started playing again (on a fresh install) in November. Deleting _characters.ini and letting it remake it has done nothing. The 'characters.ini' looks fine, all my characters are listed there, and when it remakes it (I've deleted it twice) it's always remade identical to how it was prior to deletion. The 'My characters' box remains blank, regardless. This is one thing that makes me really wish I could get my hands on the original launcher. I miss having my characters list to select from prior to launching the game.

02-22-2011, 12:47 AM	#5
Shazzie Loremaster Join Date: Apr 2005 Posts: 111	Sorry this took a while to respond. The game is installed at C:GamesEverquest II.

02-23-2011, 07:51 AM	#6
Ghandi Loremaster Join Date: Nov 2004 Posts: 10	I have the same problem. In my game directory theres a "_characters-de.ini". All my characters are listed there. I have deleted it some times, tried to rename it to "_characters-us.ini" or "_characters.ini" but the "My characters" box remains blank.

02-23-2011, 04:13 PM	#7
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	Same problem here. Using the full-installation version of Launcher 3.

02-23-2011, 07:00 PM	#10
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	PM me your Station Name, I'll check on your characters specifically. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-23-2011, 08:30 PM	#11
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	TSR-JoshuaM wrote: Go ahead and delete the _characters.ini file as well as the LoginCache and LoginCache-US folders (if either does not exist, skip it). Followed both steps, but they changed nothing for me. I still see "My Characters" and then below it "New Character." I should mention that I play on Valor (DE).

02-23-2011, 08:32 PM	#12
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Prior to clicking play, what does it say on the bottom left of the LaunchPad next to Region? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-23-2011, 08:35 PM	#13
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	P.S. I was, like many EU-server players, unceremoniously forced to migrate to Launcher 3 from Launcher 1 today. But clearing out cache and .ini file changes nothing, so I'm stumped.

02-23-2011, 08:35 PM	#14
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	TSR-JoshuaM wrote: Prior to clicking play, what does it say on the bottom left of the LaunchPad next to Region? EU Deutsch.

02-23-2011, 10:24 PM	#15
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Could you switch the region to US and update, then back to EU Deutsch? PM me your Station Name as well. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-23-2011, 11:38 PM	#16
Shazzie Loremaster Join Date: Apr 2005 Posts: 111	Deleted the _characters.ini file and the logincache-us folder (didn't have a plain logincache folder). My region is US English. The My Characters box still shows only a blank 'New Character' and nothing else. Shall I PM you my account name as well?

02-23-2011, 11:50 PM	#17
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Yes please. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-24-2011, 07:12 PM	#18
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	TSR-JoshuaM wrote: Could you switch the region to US and update, then back to EU Deutsch? PM me your Station Name as well. Switching back and forth to update fixes nothing, unfortunately. Additional suggestions? Is this new since the launch?

02-25-2011, 06:35 PM	#19
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	Bump. Anyone?

02-25-2011, 08:21 PM	#20
Shazzie Loremaster Join Date: Apr 2005 Posts: 111	I returned to the game in November (from a long break). When I reinstalled, it gave me the streaming client, so I used that. The My Character window has never worked for me, since I installed the game in November. So this isn't a brand new issue.

02-25-2011, 08:39 PM	#21
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Short of logging in to the incorrect account, I cannot find a reason why you are showing a blank screen. I've logged in to most of your accounts and saw all of your characters. Go ahead and contact our support staff directly so we can do a bit more investigation in to your configuration. [EQII] Contacting Tech Support __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-25-2011, 09:23 PM	#22
Kirianna1 Loremaster Join Date: Nov 2004 Location: Antonia Bayle Posts: 141	I recently switched to the new launcher and all I get is "New Character" under the "My Characters" section as well. It works in the old launcher. I've deleted the files suggested here and it still doesn't work. I know I'm logging into the right account. Any other suggestions to try?

02-27-2011, 02:05 PM	#23
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	As of this morning LaunchPad (Launcher 3) is no longer even populating my EverQuest II directory with the _characters.ini. The "My Characters" window continues to show only "New Character." There is nothing to suggest that this is not a server-side issue.

02-28-2011, 08:47 PM	#24
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	Is anybody working on this? I've tried to obtain an answer by contacting customer service directly, but nobody there can read English. They can't seem to understand that my character is missing only from the Launcher 3 screen, not in-game.

02-28-2011, 11:02 PM	#25
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Haven't been able to re-produce this issue at all, trying different ways and am still in the process. You are launching the LP3 as an admin, correct? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

02-28-2011, 11:27 PM	#26
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	TSR-JoshuaM wrote: Haven't been able to re-produce this issue at all, trying different ways and am still in the process. You are launching the LP3 as an admin, correct? Yes, always as an administrator, and I consider myself an advanced user. Please pardon the crack about not understanding English, by the way. This has been more frustrating than most bugs associated with the game.

02-28-2011, 11:37 PM	#27
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Can you send me the contents of your LaunchPad.ini and log? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

03-01-2011, 02:29 PM	#28
jester0770 Loremaster Join Date: Apr 2005 Posts: 68	I run LP3 as admin, I have deleted all the files you specified. AND THE ANSWER IS....still doesn't show character on LP3. Not sure why you can't get it to do what we are all having problems with what would you like me to PM you so that I can figure out why it doesn't work. __________________

03-04-2011, 08:05 AM	#30
Phaedrella Loremaster Join Date: Nov 2005 Posts: 252	If no solution to this problem is forthcoming, could you at least tell us how to force Launcher 3 to remember username and password at the initial log-in window? "Remember password on this computer" seems to suffer from amnesia once the computer is powered down and then rebooted. Add to this the fact that EU players have to manually add a line to their eq.ini files right now to download important shader assets and that makes three (!) critical issues plaguing Launcher 3 since last month.