Is anyone in charge of EQ2Players.com anymore? - Page 3

ccarro · 01-03-2011, 08:20 PM

Feina@Crushbone wrote:

Seriously, fix this website.
What kind of impression does it give to potential new customers if Sony can't even keep their website working? Stuff is just breaking down and not bieng fixed, just like EQ2.
Theer bridge death anyone?
SERIOUSLY?

^^^ This

Drumstix · 01-04-2011, 02:18 PM

One of the above posts is spot on about letting the community pitch in. Look at sites like ZAM, eq2 wikia, and ALL the other ones ton of layed out information about the game.

You barely get a feel for the games content going to the main webpage. Upcoming games that "haven't even been released yet" have MORE information about their game on their website than EQ2's website has ever had! Why is this???

Zones by level, by tier? Why not let players submit the data, and simply plug it into the website's format for styling and such...

http://everquest2.com/gameinfo/locations

That page is a joke when you really wanna know how big EQ2 is... EQ2 is HUGE! Just like EQ1 was a gigantic world.

http://everquest2.com/gameinfo/features

Really? Summing the entire game up into 9 bullets of text is a little off don't ya think? You have more information on the Battlegrounds page than probably any other page except the main EQ2 page with the updates on it.

I think the Game Updates page is great. Really lets you know what contet gets added for the live updates. But then you goto the Game Overview page and it just kind lists the expansions... with a few pictures of the boxes.

As for the eq2players features. Yeah they shoulda been fixed long ago, and it's gonna take Sony employees to do it.

Saying that the focus of the company is on Velious is great for those that actually come to these forums, know whats really going on with the game, and have any idea about getting into the Beta. When thinking of the outsider looking in on the game, I can't imagine really drawing their attention in at all...

Morogoth Drakul · 01-06-2011, 12:38 PM

Drumstixx@Blackburrow wrote:

http://everquest2.com/gameinfo/features
Really? Summing the entire game up into 9 bullets of text is a little off don't ya think? You have more information on the Battlegrounds page than probably any other page except the main EQ2 page with the updates on it.

State-of-the-art, cinema-quality 3D graphics engine that constantly improves

^^^^ i dunno about that last bullet there. that may be stretching the truth a bit.

but ya, i would agree with your post about letting the players update the info and such except then it wouldnt be the official site.... it would be a fan site which we have plenty of. unfortunately like you said they all do much better than the official site which is quite sad really.

Raetsel · 01-17-2011, 08:45 AM

Amnerys wrote:

[...] They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again.

So judging your statement I read that they haven't abandoned it completely but they have abandoned it mostly.

Way to go.

Freyar · 01-17-2011, 10:25 AM

Seems like it's completely offline now. I do agree that the EQII site is embarrasing.

I am embarrased to have people see me looking at the EQII site and to play EQII because of the numerous failures on it and lack of information, character details, and general healthy comradarie.

kelesia · 01-17-2011, 11:52 AM

This. Yes, the site is completely broken. Yes the SOE staff is doing other things - like making station cash, lon items, other games that are half baked pieces of dung. they are too busy to beta the new expansion properly. and way, WAY too busy to fix a very broken eq2 players. You can't search at all now. Before you sorta could. It didn't work half the time but you could do it. Now...it's completely broken. I can't even see my characters when I'm logged in.

It really IS unacceptable.

HeionEQ · 01-17-2011, 08:36 PM

It literally boggles my mind that a company like Sony has let these kind of things continue, year after year.

Tanrie · 01-17-2011, 10:27 PM

SoE doesnt really care, as long as you pay them they dont care about you. They have never cared about eq2players, even when they charged you for using that site it was still broken.

Myrien · 01-18-2011, 02:54 AM

Tanrie wrote:

SoE doesnt really care, as long as you pay them spend lots of money on Smedbucks they dont care about you. They have never cared about eq2players, even when they charged you for using that site it was still broken.

Fixed.

Dark_Grue · 01-18-2011, 10:49 PM

Myrien@Antonia Bayle wrote:

Tanrie wrote:
SoE doesnt really care, as long as you pay them spend lots of money on Smedbucks they dont care about you. They have never cared about eq2players, even when they charged you for using that site it was still broken.
Fixed.

...and limed for truth.

Grumpy_Warrior_01 · 01-19-2011, 09:56 AM

I dunno, I just went to eq2players.com and browsed through a few characters and guilds, and I was literally stunned that every page came up more or less instantly without hanging for 20 seconds like it used to do just a couple of days ago. There's still problems with multiple characters being listed, and with the leaderboards, but the responsiveness of the page displays finally approximates a competently coded site. Is anybody else seeing this?

Hellswrath · 01-19-2011, 06:11 PM

Grumpy_Warrior_01 wrote:

I dunno, I just went to eq2players.com and browsed through a few characters and guilds, and I was literally stunned that every page came up more or less instantly without hanging for 20 seconds like it used to do just a couple of days ago. There's still problems with multiple characters being listed, and with the leaderboards, but the responsiveness of the page displays finally approximates a competently coded site. Is anybody else seeing this?

Yeah, I see it. Threw me for a second, too. However, most of the other issues still remain and the only change I see is that they added a DoV backround to the site which you need to have your browser at Grand Canyon width to see.

Still no communication and still no bug fixes elsewhere that I can see. Granted, I could still access my toons before, so I can't check that this basic functionality has been restored, but I'm betting they just did some optimization to support the new backround and people going there to preorder. Just a facade fix, if you will.

I'm not holding my breath for real progress.

NViDiaFReaK · 01-19-2011, 07:52 PM

Amnerys wrote:

The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again.

I find it very disconcerting that SOE's flag ship product takes the back burner to other titles. DCUO has a mch better functioning website compared to us. Even dare i say it the Agency's web site seems to be better. is EQ2 the red headed step child now?

Dark_Grue · 01-20-2011, 02:51 AM

Grumpy_Warrior_01 wrote:

I dunno, I just went to eq2players.com and browsed through a few characters and guilds, and I was literally stunned that every page came up more or less instantly without hanging for 20 seconds like it used to do just a couple of days ago. There's still problems with multiple characters being listed, and with the leaderboards, but the responsiveness of the page displays finally approximates a competently coded site. Is anybody else seeing this?

It is "working" now, for pretty generous values of "working." However, it still isn't working correctly, and it's never worked consistently - not when it was free, not when it was paid, and still not when it's free again.

Hellswrath@Blackburrow wrote:

Still no communication and still no bug fixes elsewhere that I can see. Granted, I could still access my toons before, so I can't check that this basic functionality has been restored, but I'm betting they just did some optimization to support the new backround and people going there to preorder. Just a facade fix, if you will.
I'm not holding my breath for real progress.

And that's the crux of the matter. No communication, no support.

Just because they do one thing right on one day doesn't mean they're free and clear for years of conteptuous treatment of their customers. Nor does it indicate a change for the better, since EQ2Players has never shown any such trend for improvement in the history of the game's existence.

How do I know the history's been that bad? We've been keeping track. Hellswrath knows, it really does suck that bad. And a lot of effort was made by the community to try and contact someone who could fix things, or open a channel of communication with those of us willing to help improve the situation.

That effort has never been reciprocated.

It's my opinion the EQ2 community shouldn't be handing out plauds every time we get a noncommital non-response like "the web team is down a few heads," or when a website that's been limping along for years suddenly goes back to a bare semblance of funtionality. All I can say to those people making excuses for EQ2Players is "you must be new here." SOE doesn't deserve your defense or the benefit of the doubt, well-meaning though it might be. They used every ounce of that up years ago. All you have to do is dig through this very forum to see a long history of neglect, and that history doesn't even go back even close to the beginning!

I've always been surprised that there hasn't been more community outreach for EQ2Players. A lot of other community groups have great communication with thier respective SOE group, and the desire was strong here. I'm still more surprised there's not more community outrage regarding a service they were charging people extra for, where the features never worked consistently, or at all.

Sty Frost · 01-22-2011, 11:00 PM

Yes I would have to agree. Eq2 players even when we was paying was not kept updated.

SOE was not doing us a favor when they made it free.

They just knew it was not justified charging us for a broken website.

There has been little improvment since if any!!!

And now it has totally fallen apart!!!

I Can not even view my own characters profiles

but have to admit I can view others with some info on them and a few seem to load the entire profile

I say Bye Bye SOE you have [Removed for Content] in my post tosties one last time

Kaszan · 02-21-2011, 04:17 AM

Must look great to people wanting to check out the game. "I'll just have a look at the top tanks, or top wealth on x server, ohh wait it broken... forums discussion says its been broken for a year.. think i'll try something else..."

Get your finger out SOE fix the [Removed for Content] website.

Rolleplayer · 02-22-2011, 04:13 PM

6 pages of comments and nothing from SoE.

*sigh*

VorienBB · 02-24-2011, 02:18 PM

Amnerys wrote:

The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again.

Amnerys,

It is bluntly evident to anyone who has ever responded to a request for feedback from or attempted to get a response from ANYONE at SOE with regard to this or any other web site that you purport to "own". If I bought a car that worked as well as your EQ2Players site, or your POS support site, I could actually sue the car company. If I managed my software products with statements like "the team that supports that is not sure when they will be able to get to it", I would lose my job. If your roadmaps are seriously that big of a cluster****, hire a project manager or someone who is effective at doing their job.

In the meanwhile, hire someone to actually support an entire community of users who SUPPORT YOU!! Because months and years without a meaningful response is nothing short of negligence.

If you continue on this way, you won't have a need to set up any sites for your theoretical soon-to-be-released games, because they won't have a player base. Go check out any other company's game-support sites - they actually work. One can access and understand the information they present. The real reason you can't maintain a constant player base isn't because of your obvious lack of marketing - it's because you don't respond to or support the community that supports you.

And, to reiterate...

SERIOUSLY!?

leiela · 03-14-2011, 09:04 PM

Ok so the web team are down a few heads and we are supposed to assume SOE is so short of cash they can't replace them??

Please fix the leader boards or at least let us know whats going on. I maintain websites reporting solutions for a living, i would get kicked if i don't let the client/customer know whats happening within 4 hours and kicked even harder if i can give them an ETA for a fix within 24.

The idea that could leave a website in the condition of EQ2 players/leader boards for anything longer than 7 days is ludicrous I would be fired on the spot Im busy simply doens't wash in the real world. You have a website for goodness sake your customers can see it, it needs to be working.

Elwin · 03-14-2011, 09:18 PM

VorienBB wrote:

Amnerys wrote:
The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again.
Amnerys,
*snip
And, to reiterate...
SERIOUSLY!?

Amnerys,

We don't care who's in charge of it, you get our money so that makes you responsible. We are your customers. Your first line is nothing more than passing the buck and irrelevant to us.

And you don't know when they'll look at it? Well how about you ask and get back to us, do you not think we've been kept in the dark for long enough????

Toxicz · 03-19-2011, 01:22 PM

So I take it that eq2players is done then?

Anyone know of a fansite with stats similar eq2players? or if theres one in the making?

Juravael · 03-19-2011, 01:43 PM

Sadly, I would have to say yes .. eq2players has been broken for quite some time now.

Hamervelder · 03-23-2011, 10:01 AM

VorienBB wrote:

Amnerys wrote:
The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again.
Amnerys,
It is bluntly evident to anyone who has ever responded to a request for feedback from or attempted to get a response from ANYONE at SOE with regard to this or any other web site that you purport to "own". If I bought a car that worked as well as your EQ2Players site, or your POS support site, I could actually sue the car company. If I managed my software products with statements like "the team that supports that is not sure when they will be able to get to it", I would lose my job. If your roadmaps are seriously that big of a cluster****, hire a project manager or someone who is effective at doing their job.
In the meanwhile, hire someone to actually support an entire community of users who SUPPORT YOU!! Because months and years without a meaningful response is nothing short of negligence.
If you continue on this way, you won't have a need to set up any sites for your theoretical soon-to-be-released games, because they won't have a player base. Go check out any other company's game-support sites - they actually work. One can access and understand the information they present. The real reason you can't maintain a constant player base isn't because of your obvious lack of marketing - it's because you don't respond to or support the community that supports you.
And, to reiterate...
SERIOUSLY!?

This.

SOE's failure to support and maintain EQ2players.com is pathetic. There's NO excuse for the website to be in its current state. None.

Oxie · 03-23-2011, 04:25 PM

IMO, just take down eq2players.com and be done with it. It's beyond help, and any information that you might be able to get from the site is probably wrong anyways. It's missing AA lines from the past 2 expansions.

The money and resources it would take to fix eq2players.com could be used to fix the lag and server stability on all the servers that did not get hardware upgrades...but that topic is also being ignored...just like eq2players.com.

Black · 03-23-2011, 07:35 PM

I thought there was a fixc recently to the leaderboards?

I can now see a proper ranking - ie with name instead of looong number, for most servers.

Unfortunately cant see proper rankings on myserver - Unrest, but most others seem to work OK now.

Unrest seems to have issues, as drop down menu only lists Ünrest - but player listings have their server set as Old-Unrest

Can a dev get the Unrest issue fixed?

Cheers

Elwin · 03-23-2011, 07:43 PM

I can sign in, it lists my toons and that's as far as I get.

I click on one to view and I get a blank screen.

Is it working as intended SOE! WE VALUE YOUR INPUT!!!!!!!!!!!!!!!!!!!!

Peak · 03-24-2011, 11:17 AM

Hi,

Let me fix the site.

Thanks.

Foruden · 03-24-2011, 01:30 PM

Peak@Nagafen wrote:

Hi,
Let me fix the site.
Thanks.

This.

Or, give us access to the datastreams so we can make a better product.

Lyleana · 03-28-2011, 12:33 PM

I think of this senario and it makes me shake my head because I know it does not need to be like this ...*a person hears from a friend about a gaming site (whom shall remain nameless *coughs*) that they can play together. So said friend learns that he can play for free and tries out this game to play with his friend. He goes to the website and downloads the game, that takes the better part of the day but he figures 'if I can have fun with my friend why not?' They, along with other friends, are out battling monsters and taking their share of loot and getting rewards. The friend playing for free decides 'you know, I am having so much fun I think I will subscribe to this game. But first let me search one of my other friends toons gear so I know what gear I can look forward to if I decide to pay a monthly fee and reach level 90. Oops I got an error message saying I cannot view his profile, well [Removed for Content] this does not help me in the least. I was really excited to see what gear I would be able to get and since my other friend is the same class I am but at level 90 ... well, I am really dissappointed. Before I decide though let me check out my own profile to see what shield I am using because I forgot the name of it as I am at work and would like to check this out .... [Removed for Content] same stupid error message. **thinks: well, if I can't even look up my own gear in my own profile what good is this game?** ... and so the friend that was playing the free version of the game and was thinking about subscribing decides to go to another game.* Some of the information may not be right but I think you get what I am trying to say ...

You know SOE, you may think that this issue is not important, you may even think that 'EQ2Players.com and Everquest2.com' are sites that can take a back burner but well I want to tell you that you are sooo wrong. I mean take a look at the people that have already posted wanting this service back up and running and in working order (myself included) some even saying to let them handle it. I find that this is sad that a customer has to tell the provider that "hey, I can do your job since you are not doing it" I also know that the devs have not bothered to look at this thread for weeks, for if they were looking at it why are they not answering ANY of the posts here. I mean there are six pages, at least, of this thread alone with people wanting the websites back and in working order. And telling us that "the team in charge of these websites are busy working on other projects" ... well, as one poster said "don't you think you should fix the older sites first before trying to put out new ones?" Plus the fact that it is really sad to only have a website to keep you notified of what events are coming up and what new Station Marketplace items are coming out ... that is all fine and dandy but the other 3/4 of your website is not working!!! I went to check out my profile of one of my toons and got not an error message *drum roll please* but a BIG OL' BLACK SCREEN I mean for a very quick micro second there I thought my computer was going to crash then I realized it was your website, and as a paying customer I thought 'Wow this really sucks *actually I was thinking something ALOT more harsh*

Blambil · 03-29-2011, 01:08 PM

Lyleana wrote:

* lots of tiny red text in one paragraph *
* lots of tiny blue text in one paragraph*

While I totally understand most of what this poster has to say, she has to realize that 99.99% of the EQ2Forums population, including devs, will not spend the time to read (1) tiny text (2) with no formatting (3) in one big paragraph. SMILEY

To the original topic... either fix the site, or make the datastream available to those more motivated to provide a quality product.

01-03-2011, 08:20 PM	#61
ccarro General Join Date: Apr 2005 Location: Maine Posts: 225	Feina@Crushbone wrote: Seriously, fix this website. What kind of impression does it give to potential new customers if Sony can't even keep their website working? Stuff is just breaking down and not bieng fixed, just like EQ2. Theer bridge death anyone? SERIOUSLY? ^^^ This __________________

01-04-2011, 02:18 PM	#62
Drumstix Loremaster Join Date: Nov 2004 Location: NJ, USA Posts: 355	One of the above posts is spot on about letting the community pitch in. Look at sites like ZAM, eq2 wikia, and ALL the other ones ton of layed out information about the game. You barely get a feel for the games content going to the main webpage. Upcoming games that "haven't even been released yet" have MORE information about their game on their website than EQ2's website has ever had! Why is this??? Zones by level, by tier? Why not let players submit the data, and simply plug it into the website's format for styling and such... http://everquest2.com/gameinfo/locations That page is a joke when you really wanna know how big EQ2 is... EQ2 is HUGE! Just like EQ1 was a gigantic world. http://everquest2.com/gameinfo/features Really? Summing the entire game up into 9 bullets of text is a little off don't ya think? You have more information on the Battlegrounds page than probably any other page except the main EQ2 page with the updates on it. I think the Game Updates page is great. Really lets you know what contet gets added for the live updates. But then you goto the Game Overview page and it just kind lists the expansions... with a few pictures of the boxes. As for the eq2players features. Yeah they shoulda been fixed long ago, and it's gonna take Sony employees to do it. Saying that the focus of the company is on Velious is great for those that actually come to these forums, know whats really going on with the game, and have any idea about getting into the Beta. When thinking of the outsider looking in on the game, I can't imagine really drawing their attention in at all... __________________ ___________________________ [DrumsUI] author @ EQ2Interface.com

01-06-2011, 12:38 PM	#63
Morogoth Drakul Loremaster Join Date: Dec 2004 Posts: 224	Drumstixx@Blackburrow wrote: http://everquest2.com/gameinfo/features Really? Summing the entire game up into 9 bullets of text is a little off don't ya think? You have more information on the Battlegrounds page than probably any other page except the main EQ2 page with the updates on it. State-of-the-art, cinema-quality 3D graphics engine that constantly improves ^^^^ i dunno about that last bullet there. that may be stretching the truth a bit. but ya, i would agree with your post about letting the players update the info and such except then it wouldnt be the official site.... it would be a fan site which we have plenty of. unfortunately like you said they all do much better than the official site which is quite sad really. __________________ ~Cry Me A River And Bleed Me An Ocean~ =====Nagafen===== [Sseth]=[Guardian] [Salathiel]=[Inquistor] [Morogoth]=[Assassin]

01-17-2011, 08:45 AM	#64
Raetsel Loremaster Join Date: Nov 2004 Posts: 168	Amnerys wrote: [...] They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again. So judging your statement I read that they haven't abandoned it completely but they have abandoned it mostly. Way to go. __________________ --

01-17-2011, 10:25 AM	#65
Freyar Loremaster Join Date: Jan 2009 Posts: 10	Seems like it's completely offline now. I do agree that the EQII site is embarrasing. I am embarrased to have people see me looking at the EQII site and to play EQII because of the numerous failures on it and lack of information, character details, and general healthy comradarie. __________________

01-17-2011, 11:52 AM	#66
kelesia Loremaster Join Date: Nov 2004 Location: Dayton, Ohio Posts: 290	This. Yes, the site is completely broken. Yes the SOE staff is doing other things - like making station cash, lon items, other games that are half baked pieces of dung. they are too busy to beta the new expansion properly. and way, WAY too busy to fix a very broken eq2 players. You can't search at all now. Before you sorta could. It didn't work half the time but you could do it. Now...it's completely broken. I can't even see my characters when I'm logged in. It really IS unacceptable. __________________

01-17-2011, 08:36 PM	#67
HeionEQ Loremaster Join Date: Nov 2004 Posts: 25	It literally boggles my mind that a company like Sony has let these kind of things continue, year after year.

01-17-2011, 10:27 PM	#68
Tanrie Loremaster Join Date: Nov 2004 Location: Najena! Posts: 22	SoE doesnt really care, as long as you pay them they dont care about you. They have never cared about eq2players, even when they charged you for using that site it was still broken. __________________ ~ Tanrie Pie ~ Dirge and Carpenter Knights of Honor Runnyeye - Toxxulia (RIP) - Guk - Najena (RIP) - Unrest ~~ Everyone loves PIE!! ~~

01-18-2011, 02:54 AM	#69
Myrien Server: Antonia Bayle Guild: Mayhem Rank: Alts Loremaster Join Date: Apr 2009 Posts: 78	Tanrie wrote: SoE doesnt really care, as long as you pay them spend lots of money on Smedbucks they dont care about you. They have never cared about eq2players, even when they charged you for using that site it was still broken. Fixed.

01-18-2011, 10:49 PM	#70
Dark_Grue Loremaster Join Date: Nov 2004 Location: Lancaster, CA Posts: 297	Myrien@Antonia Bayle wrote: Tanrie wrote: SoE doesnt really care, as long as you pay them spend lots of money on Smedbucks they dont care about you. They have never cared about eq2players, even when they charged you for using that site it was still broken. Fixed. ...and limed for truth. __________________

01-19-2011, 09:56 AM	#71
Grumpy_Warrior_01 Loremaster Join Date: Nov 2004 Posts: 528	I dunno, I just went to eq2players.com and browsed through a few characters and guilds, and I was literally stunned that every page came up more or less instantly without hanging for 20 seconds like it used to do just a couple of days ago. There's still problems with multiple characters being listed, and with the leaderboards, but the responsiveness of the page displays finally approximates a competently coded site. Is anybody else seeing this?

01-19-2011, 06:11 PM	#72
Hellswrath Loremaster Join Date: Dec 2004 Posts: 1,036	Grumpy_Warrior_01 wrote: I dunno, I just went to eq2players.com and browsed through a few characters and guilds, and I was literally stunned that every page came up more or less instantly without hanging for 20 seconds like it used to do just a couple of days ago. There's still problems with multiple characters being listed, and with the leaderboards, but the responsiveness of the page displays finally approximates a competently coded site. Is anybody else seeing this? Yeah, I see it. Threw me for a second, too. However, most of the other issues still remain and the only change I see is that they added a DoV backround to the site which you need to have your browser at Grand Canyon width to see. Still no communication and still no bug fixes elsewhere that I can see. Granted, I could still access my toons before, so I can't check that this basic functionality has been restored, but I'm betting they just did some optimization to support the new backround and people going there to preorder. Just a facade fix, if you will. I'm not holding my breath for real progress. __________________

01-19-2011, 07:52 PM	#73
NViDiaFReaK Loremaster Join Date: Nov 2004 Location: The Woodlands, Tx Posts: 544	Amnerys wrote: The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again. I find it very disconcerting that SOE's flag ship product takes the back burner to other titles. DCUO has a mch better functioning website compared to us. Even dare i say it the Agency's web site seems to be better. is EQ2 the red headed step child now? __________________

01-20-2011, 02:51 AM	#74
Dark_Grue Loremaster Join Date: Nov 2004 Location: Lancaster, CA Posts: 297	Grumpy_Warrior_01 wrote: I dunno, I just went to eq2players.com and browsed through a few characters and guilds, and I was literally stunned that every page came up more or less instantly without hanging for 20 seconds like it used to do just a couple of days ago. There's still problems with multiple characters being listed, and with the leaderboards, but the responsiveness of the page displays finally approximates a competently coded site. Is anybody else seeing this? It is "working" now, for pretty generous values of "working." However, it still isn't working correctly, and it's *never* worked consistently - not when it was free, not when it was paid, and still not when it's free again. Hellswrath@Blackburrow wrote: Still no communication and still no bug fixes elsewhere that I can see. Granted, I could still access my toons before, so I can't check that this basic functionality has been restored, but I'm betting they just did some optimization to support the new backround and people going there to preorder. Just a facade fix, if you will. I'm not holding my breath for real progress. And that's the crux of the matter. No communication, no support. Just because they do one thing right on one day doesn't mean they're free and clear for years of conteptuous treatment of their customers. Nor does it indicate a change for the better, since EQ2Players has never shown any such trend for improvement in the history of the game's existence. How do I know the history's been that bad? We've been keeping track. Hellswrath knows, it really does suck that bad. And a lot of effort was made by the community to try and contact someone who could fix things, or open a channel of communication with those of us willing to help improve the situation. That effort has never been reciprocated. It's my opinion the EQ2 community shouldn't be handing out plauds every time we get a noncommital non-response like "the web team is down a few heads," or when a website that's been limping along for years suddenly goes back to a bare semblance of funtionality. All I can say to those people making excuses for EQ2Players is "you must be new here." SOE doesn't deserve your defense or the benefit of the doubt, well-meaning though it might be. They used every ounce of that up years ago. All you have to do is dig through this very forum to see a long history of neglect, and that history doesn't even go back even close to the beginning! I've always been surprised that there hasn't been more community outreach for EQ2Players. A lot of other community groups have great communication with thier respective SOE group, and the desire was strong here. I'm still more surprised there's not more community outrage regarding a service they were charging people extra for, where the features never worked consistently, or at all. __________________

01-22-2011, 11:00 PM	#75
Sty Frost Loremaster Join Date: Dec 2006 Posts: 40	Yes I would have to agree. Eq2 players even when we was paying was not kept updated. SOE was not doing us a favor when they made it free. They just knew it was not justified charging us for a broken website. There has been little improvment since if any!!! And now it has totally fallen apart!!! I Can not even view my own characters profiles but have to admit I can view others with some info on them and a few seem to load the entire profile I say Bye Bye SOE you have [Removed for Content] in my post tosties one last time

02-21-2011, 04:17 AM	#76
Kaszan Server: Unrest_old Guild: Nexus Rank: Reserve Lord Join Date: Jun 2010 Posts: 142	Must look great to people wanting to check out the game. "I'll just have a look at the top tanks, or top wealth on x server, ohh wait it broken... forums discussion says its been broken for a year.. think i'll try something else..." Get your finger out SOE fix the [Removed for Content] website.

02-22-2011, 04:13 PM	#77
Rolleplayer Loremaster Join Date: Dec 2004 Location: US Posts: 4	6 pages of comments and nothing from SoE. sigh

02-24-2011, 02:18 PM	#78
VorienBB Lord Join Date: Aug 2010 Location: NE Ohio Posts: 10	Amnerys wrote: The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again. Amnerys, It is bluntly evident to anyone who has ever responded to a request for feedback from or attempted to get a response from ANYONE at SOE with regard to this or any other web site that you purport to "own". If I bought a car that worked as well as your EQ2Players site, or your POS support site, I could actually sue the car company. If I managed my software products with statements like "the team that supports that is not sure when they will be able to get to it", I would lose my job. If your roadmaps are seriously that big of a cluster**, hire a project manager or someone who is effective at doing their job. In the meanwhile, hire someone to actually support an entire community of users who SUPPORT YOU!! Because months and years without a meaningful response is nothing short of negligence. If you continue on this way, you won't have a need to set up any sites for your theoretical soon-to-be-released games, because they won't have a player base. Go check out any other company's game-support sites - they actually work. One can access and understand the information they present. The real reason you can't maintain a constant player base isn't because of your obvious lack of marketing - it's because you don't respond to or support the community that supports you. And, to reiterate... SERIOUSLY!?** __________________

03-14-2011, 09:04 PM	#79
leiela Loremaster Join Date: Dec 2004 Posts: 71	Ok so the web team are down a few heads and we are supposed to assume SOE is so short of cash they can't replace them?? Please fix the leader boards or at least let us know whats going on. I maintain websites reporting solutions for a living, i would get kicked if i don't let the client/customer know whats happening within 4 hours and kicked even harder if i can give them an ETA for a fix within 24. The idea that could leave a website in the condition of EQ2 players/leader boards for anything longer than 7 days is ludicrous I would be fired on the spot Im busy simply doens't wash in the real world. You have a website for goodness sake your customers can see it, it needs to be working.

03-14-2011, 09:18 PM	#80
Elwin Server: Venekor Guild: Blades of Honor Rank: Master Blade Loremaster Join Date: Aug 2006 Posts: 659	VorienBB wrote: Amnerys wrote: The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again. Amnerys, snip And, to reiterate... SERIOUSLY!?* Amnerys, We don't care who's in charge of it, you get our money so that makes you responsible. We are your customers. Your first line is nothing more than passing the buck and irrelevant to us. And you don't know when they'll look at it? Well how about you ask and get back to us, do you not think we've been kept in the dark for long enough????

03-19-2011, 01:22 PM	#81
Toxicz Server: Nagafen Guild: Laser Beam Attack Walrus Rank: Joffrey Baratheon Loremaster Join Date: Sep 2007 Posts: 158	So I take it that eq2players is done then? Anyone know of a fansite with stats similar eq2players? or if theres one in the making?

03-19-2011, 01:43 PM	#82
Juravael Loremaster Join Date: Nov 2004 Posts: 997	Sadly, I would have to say yes .. eq2players has been broken for quite some time now.

03-23-2011, 10:01 AM	#83
Hamervelder Loremaster Join Date: Mar 2005 Posts: 1,585	VorienBB wrote: Amnerys wrote: The dev team actually isn't in charge of EQ2Players. It's done through our Web team. Currently the Web team is down a few heads, so they're trying to cover everything with a smaller team at this time, including support of older sites and setting up sites for the soon-to-be-released games. They haven't abandoned EQ2 Players completely, but I don't know when they'll be actively working on it again. Amnerys, It is bluntly evident to anyone who has ever responded to a request for feedback from or attempted to get a response from ANYONE at SOE with regard to this or any other web site that you purport to "own". If I bought a car that worked as well as your EQ2Players site, or your POS support site, I could actually sue the car company. If I managed my software products with statements like "the team that supports that is not sure when they will be able to get to it", I would lose my job. If your roadmaps are seriously that big of a cluster**, hire a project manager or someone who is effective at doing their job. In the meanwhile, hire someone to actually support an entire community of users who SUPPORT YOU!! Because months and years without a meaningful response is nothing short of negligence. If you continue on this way, you won't have a need to set up any sites for your theoretical soon-to-be-released games, because they won't have a player base. Go check out any other company's game-support sites - they actually work. One can access and understand the information they present. The real reason you can't maintain a constant player base isn't because of your obvious lack of marketing - it's because you don't respond to or support the community that supports you. And, to reiterate... SERIOUSLY!?** This. SOE's failure to support and maintain EQ2players.com is pathetic. There's NO excuse for the website to be in its current state. None. __________________ Elhonas Warden of Mayhem, Antonia Bayle

03-23-2011, 04:25 PM	#84
Oxie Loremaster Join Date: Dec 2004 Posts: 649	IMO, just take down eq2players.com and be done with it. It's beyond help, and any information that you might be able to get from the site is probably wrong anyways. It's missing AA lines from the past 2 expansions. The money and resources it would take to fix eq2players.com could be used to fix the lag and server stability on all the servers that did not get hardware upgrades...but that topic is also being ignored...just like eq2players.com.

03-23-2011, 07:35 PM	#85
Black Loremaster Join Date: Nov 2004 Posts: 168	I thought there was a fixc recently to the leaderboards? I can now see a proper ranking - ie with name instead of looong number, for most servers. Unfortunately cant see proper rankings on myserver - Unrest, but most others seem to work OK now. Unrest seems to have issues, as drop down menu only lists Ünrest - but player listings have their server set as Old-Unrest Can a dev get the Unrest issue fixed? Cheers

03-23-2011, 07:43 PM	#86
Elwin Server: Venekor Guild: Blades of Honor Rank: Master Blade Loremaster Join Date: Aug 2006 Posts: 659	I can sign in, it lists my toons and that's as far as I get. I click on one to view and I get a blank screen. Is it working as intended SOE! WE VALUE YOUR INPUT!!!!!!!!!!!!!!!!!!!!

03-24-2011, 11:17 AM	#87
Peak Server: Nagafen Guild: Slice of Life Rank: Trinity Loremaster Join Date: Oct 2005 Posts: 501	Hi, Let me fix the site. Thanks. __________________

03-24-2011, 01:30 PM	#88
Foruden Loremaster Join Date: Jan 2006 Posts: 10	Peak@Nagafen wrote: Hi, Let me fix the site. Thanks. This. Or, give us access to the datastreams so we can make a better product.

03-28-2011, 12:33 PM	#89
Lyleana Elder Join Date: Nov 2010 Posts: 11	I think of this senario and it makes me shake my head because I know it does not need to be like this ...a person hears from a friend about a gaming site (whom shall remain nameless coughs) that they can play together. So said friend learns that he can play for free and tries out this game to play with his friend. He goes to the website and downloads the game, that takes the better part of the day but he figures 'if I can have fun with my friend why not?' They, along with other friends, are out battling monsters and taking their share of loot and getting rewards. The friend playing for free decides 'you know, I am having so much fun I think I will subscribe to this game. But first let me search one of my other friends toons gear so I know what gear I can look forward to if I decide to pay a monthly fee and reach level 90. Oops I got an error message saying I cannot view his profile, well [Removed for Content] this does not help me in the least. I was really excited to see what gear I would be able to get and since my other friend is the same class I am but at level 90 ... well, I am really dissappointed. Before I decide though let me check out my own profile to see what shield I am using because I forgot the name of it as I am at work and would like to check this out .... [Removed for Content] same stupid error message. thinks: well, if I can't even look up my own gear in my own profile what good is this game?* ... and so the friend that was playing the free version of the game and was thinking about subscribing decides to go to another game.* Some of the information may not be right but I think you get what I am trying to say ... You know SOE, you may think that this issue is not important, you may even think that 'EQ2Players.com and Everquest2.com' are sites that can take a back burner but well I want to tell you that you are sooo wrong. I mean take a look at the people that have already posted wanting this service back up and running and in working order (myself included) some even saying to let them handle it. I find that this is sad that a customer has to tell the provider that "hey, I can do your job since you are not doing it" I also know that the devs have not bothered to look at this thread for weeks, for if they were looking at it why are they not answering ANY of the posts here. I mean there are six pages, at least, of this thread alone with people wanting the websites back and in working order. And telling us that "the team in charge of these websites are busy working on other projects" ... well, as one poster said "don't you think you should fix the older sites first before trying to put out new ones?" Plus the fact that it is really sad to only have a website to keep you notified of what events are coming up and what new Station Marketplace items are coming out ... that is all fine and dandy but the other 3/4 of your website is not working!!! I went to check out my profile of one of my toons and got not an error message drum roll please but a BIG OL' BLACK SCREEN I mean for a very quick micro second there I thought my computer was going to crash then I realized it was your website, and as a paying customer I thought 'Wow this really sucks actually I was thinking something ALOT* more harsh*

03-29-2011, 01:08 PM	#90
Blambil Server: Nagafen Guild: Truculent Brew Rank: Legati {Mains} Loremaster Join Date: Jan 2005 Posts: 500	Lyleana wrote: * lots of tiny red text in one paragraph * * lots of tiny blue text in one paragraph* While I totally understand most of what this poster has to say, she has to realize that 99.99% of the EQ2Forums population, including devs, will not spend the time to read (1) tiny text (2) with no formatting (3) in one big paragraph. To the original topic... either fix the site, or make the datastream available to those more motivated to provide a quality product.