Am I Overreacting?

[Anestacia]

Popgun wrote:

Of course he was being slightly defensive in his post,  how is he not to be?

These devs/mods get attacked 24/7 by hordes of people unhappy with this game,  and about how they cater to one side or the other.  Nothing they do is good for 100% of the people that play,  hell, nothing they do is good for 20% of the people that play... 

Dont be mad because he schooled with his response about what Eq/EQ2 had before all these other games,  and they are true.

I have been playing this game since day 1, EQ since day 1 and even UO since day 1.. the complaining never changes. 

The station store doesn't bother me at all,  I actually like it... All these people who are complaining about whats on the store or that Sony is nickle and dimeing everyone are seriously outweighed by the amount of people I see who are Vampires and rocking station cash appearance everyday.  This game literally offers more play options to its customers then any other game on the market.  I'll stick with it because I don't wanna start another new MMO thats buggie for 1.5 years (if it is even around that long) with 80% less features then this game has.

 You really going to complain about flying mounts?  Really?  As far as I am concerned in this day flying mounts should be standard now.

I guess EQ2 is so bad that it has successfully outlasted basically every "major" MMO that has come out since.  If you dont like it stop playing and quit filling up the board with whining.

Very well put and you are right on every point imo.

[Kaninos]

edit...

[iceriven2]

I do belive the OP's reaction is a bit overboard.  One thing I learned working in retial for 10 years, customer think they always know the reason why things happen and they usually far from the truth.   Last thing we want is to [Removed for Content] you off b/c we really dony want you coming back all [Removed for Content].  actually easier to do the right thing. 

But on another note, I will be canceling my second acount, while my first will depend on how well Rift goes.  Eq2 is a fun game but i am tired of more of the same stuff.  I want a new way to progress my toon, not more of the same, and change in mechanics  deffently isnt new.  From all the leaked info from beta i dont see any new way to prgress your toon other than more AA's.   So i see no reason to continue with the game myself, only reason i am staying to begin with is my friends and the fun we have together. 

Sure DoV will be a good xpac, art/visuals, music and encounters tends to be top notch in my book, just not enough to keep me entertianed.

[Duhikae]

Rothgar wrote:

We have some of the best Customer Service in the business.  In fact a couple of third-party sites voted us as top CS recently, but I can't remember the links.  You happen to pick out a time when we told everyone up front that we would have limited CS due to the holiday break.

The Holiday Break ended a week or so ago.

As an IT Manager for a decent size company, you know what happens if a crisis occurs while I or my staff are on vacation? We cancel vacation and get our butts back to work to resolve it.

Customer's don't care about your company's problems. They care about their own problems. Sucks, but hey...they are the customers.

Anything that turns a fun, relaxing hobby into a source of stress for me? That's a problem.

When the easiest way to get rid of the stress is to find a new place to spend my money on my hobby, that is an easy decision.

When enough people decide to spend their hobby money elsewhere, then it becomes your company's problem all over again. Vicious cycle, eh?

[Popgun]

What crisis exactly?  I wouldn't call doing standard CS stuff a crisis for a company.  Yes your account getting hacked is a crisis... to you.

It is reasonable for a company to run a skeleton crew on really what is the only major holiday of the year and to resume what was up,  when they get back.  I personally received quick good service during the christmas vacation when I made a mis-purchase of a character transfer token on the station store.  I was quickly responded to and given a full refund of my station cash within 3 days.  All I had to do was send the report and then I followed up with a telephone call the next day and it was done.  If you want problems fixed it is not wise to sit back and let them fix themselves..

The squeaky wheel gets the oil.

[Duhikae]

Popgun wrote:

What crisis exactly?  I wouldn't call doing standard CS stuff a crisis for a company. 

From seeing how long it took other people to get accounts restored a few months back, the average time was 2 to 3 days. Now it is 2 to 3 weeks. That sounds like a bit of a crisis to me for a service company. It wouldn't be if I was an exception, but I am not.

Yes, anything that keeps a large number of people out of your service that they are paying to be able to use for abnormally long times should raise a red flag. Especially for a game, since if we are out too long, we tend to wander off and not come back.

[Greatscate]

People who didn't experience the compromised accounts will never understand how frustrating it really was.  I have given up trying to explain it.  Ether way, my account runs up on the 28th.  Someone can haz mah stuffz.

[Meidjum]

There 's a lot of people that are upset with the way things were handled the past 30 days or so.  To many threads started then closed only to be started again, there is an increase in compromised accounts that many people can see. 

Even station cash is being bought with fraudulent credit cards on closed accounts.  To much is going on for it to be the normal hacker tomfoolery.  I wonder which intern is going to be sacrificed during the next quartly profit meeting?

[Popgun]

How/Why would someone buy station cash on a closed account?

Why hack an account to use a bad credit card on an account that will be later closed?  Its not like you can transfer that stuff.

[Meidjum]

It is now possible to 'gift' SC items to other people for plat.  I have seen several people broadcast this in chat.  By the time sony or the credit card company catch upto the fraudulent card, the deal is done and the hacker has moved on.

[Greatscate]

The accounts were re-opened using fake credit cards btw... THEN SC items were gifted.

Maybe the hackers gifted some LoN loot to one of thier mules?  I really don't know.  I didn't have that happen to me... I was just plain old hacked. Either way, it's happening.  Just cause we can't get into the psyche of hackers, doesn't mean it's not true.

[Jaremai]

Getting anything restored after you were hacked is a gift, not a right.  Whether it takes 3 days or 3 months be happy the SOE guys are able to confirm that you were hacked and/or give you enough benefit of the doubt to perform a restore.

[feldon30]

Attacking Rothgar was a fail move.

[Enica]

feldon30 wrote:

Attacking Rothgar was a fail move.

Among others in this thread.

Yes, OP, you're overreacting.

[Avianna]

Thanks for ther resonse Rothgar,  your points are good but I too am feeling a bit unappreciated when the new vampire race came out, to be a veteran player and have to buy a race is rediculious, I could understand if it was included in an expansion. Oh if I wait three months after anyone with a wallet that wants to spend more than the sub fee I can have one for free. That is kinda a slap in the face to all of us who have been here keeping the lights on and hampsters fed for 6+ years. 

I also feel the same about the apperance armors, the SC ones ARE far cooler that anything we can get in game(nice job on those BTW), I feel that offering these for SC is fine as long as at the same time make a quest that if a player puts in the time sink they can aquire the same armor in game as well as thru SC. Same goes for housing items, mounts, etc..

Here's an idea so you don't have to make a new quest with each set of armor or house item how about a daily SC quest that awards .50 SC to do the quest. then it would take a bunch of time for a player to achieve the armor set but it could still be done. I am sure that you would still have PLENTY of people buying the SC but it would at least be something as an alternative for those out there that just wanna cruise arround Norrath looking for trouble.

Some things could just be better thought out from this side of the keyboard, I'm all about you guys making a profit and making money cause that is what allows Norrath to function, but at the same time consider this side of the table too.

Please and Thank You,

~Avi

[Leko]

Enica@Everfrost wrote:

feldon30 wrote:

Attacking Rothgar was a fail move.

Among others in this thread.

Yes, OP, you're overreacting.

Yes, Yes the OP is.

[Mezza]

feldon30 wrote:

Attacking Rothgar was a fail move.

Yup, the guy is quality and whether he tells you what you are wanting to hear or not. At least he tells you. 

Honestly though the main thing I have a problem with is the whole buying of races on the legacy servers. Very bad move that is.

[Loxus]

Leko wrote:

Enica@Everfrost wrote:

feldon30 wrote:

Attacking Rothgar was a fail move.

Among others in this thread.

Yes, OP, you're overreacting.

Yes, Yes the OP is.

Agreed. 

OP, if you have to ask if you're over-reacting, then it seems to me you already know the answer.

And I'll also toss my hat in Roth's corner.  The dude is bullet-proof in my eyes because he's a stand-up guy with integrity.  He may not always give us the answers we want to hear, but he gives us the truth with fair reasoning.  That alone makes him worth defending.

[Konstantanos]

Ciara52 wrote:

  Was treated very well and my problem was looked in to immediately and I was emailed updates on the status.   Maybe being nice to start gets nice responses   

As a person who manages a team of customer service associates, I can PROMISE you- being nice will get you a lot further than being nasty.

Oh and yes OP- you are overreacting.

[isest]

Loxus@Everfrost wrote:

Leko wrote:

Enica@Everfrost wrote:

feldon30 wrote:

Attacking Rothgar was a fail move.

Among others in this thread.

Yes, OP, you're overreacting.

Yes, Yes the OP is.

Agreed. 

OP, if you have to ask if you're over-reacting, then it seems to me you already know the answer.

And I'll also toss my hat in Roth's corner.  The dude is bullet-proof in my eyes because he's a stand-up guy with integrity.  He may not always give us the answers we want to hear, but he gives us the truth with fair reasoning.  That alone makes him worth defending.

Same here at least Roth took time to come and talk with us,  how many of the other devs do this on a regular basis? I might not like what I hear sometimes but I would rather have an open line of communication and get the facts than no line of communication at all.  So I have to give Rothgar a +1 for that.

All I got to say is I am ready for the next xpac, and I'm not going anywhere. 

[Greatscate]

Loxus@Everfrost wrote:

Leko wrote:

Enica@Everfrost wrote:

feldon30 wrote:

Attacking Rothgar was a fail move.

Among others in this thread.

Yes, OP, you're overreacting.

Yes, Yes the OP is.

Agreed. 

OP, if you have to ask if you're over-reacting, then it seems to me you already know the answer.

And I'll also toss my hat in Roth's corner.  The dude is bullet-proof in my eyes because he's a stand-up guy with integrity.  He may not always give us the answers we want to hear, but he gives us the truth with fair reasoning.  That alone makes him worth defending.

In no way was what I wrote an attack.  I just found if funny that historically, MOST developers choose to not follow forums for the fear of getting their feelings hurt and I assumed the overall defensive nature of the post hit a nerve.  He obviously proved me wrong.  I'm man enough to admit that he put me in my place.  For that, I have the utmost respect for the man.  He obviously believes in the product he is providing... Sadly, many people don't share the same outlook on EQ2, hence the mass exodus we are currently seeing.

[Seppli]

SOE CS certainly didn't win any awards for their character transfer service. I've been waiting for 3 days now after having done verification over chat. Chat CS was a good experience and he said that the character would be transfered "shortly".

I have tranfered several characters between accounts so far and it always took too long to justify the $25 to basically run a script that changes one entry in a relational database.

I wished SOE would finally introduce account linking and then automate the character transfer again. This is ridiculous, really.

[Equilibrium]

Nobody proved you wrong ranzal. I started a thread pointing out many major flaws with this game, some people agreed, it struck a nerve with Rothgar because it was true, he posted the same scripted rhetoric these people always use in the face of adversity and gracefully dodged any defense against the main issue that is apparently on everybody's mind.....SC. He found it better to instead try to convince us that he responds to every thread that points out the games weaknesses and defend the idea of flying mounts by saying they have always had them implemented because of griffons in TS.

To the people that keep blabbering on about "why do you still play then", read the initial post that started this thread. I made it clear that I believe this is the best MMO out right now. I have put in alot of time and money playing it for over 5 years. I want this game to be continue on so all of that was not wasted. Why are you people acting like a huge exodus is not going on around you? There are reasons for it, and they must be addressed. 

[Matia]

Sorry OP. So far all you shown is not flaws in the game but personal opinions that you state as facts, and a disregard for the people who actually respond with their own.

[Greatscate]

I've always found it funny that when someone posts their problems with the game, they can post fact after fact, and yes, some opinions.  Yet, these posts will always be called all opinion by those who don't agree.  Not very often do these people seem to use facts as a counter-arguement.  Rather, we always get one of two responses:

1) "If you don't like the game you can leave.  Can I have your stuff?" or/

2) "That is your opinion.  State facts.  The game is fine.  I very much enjoy the game!  If you don't like the game I suggest you see no. 1."

Whatever though.  Most people who would agree with those of us who are dreading the direction EQ2 is heading have already jumped ship.  I will be joining them when my sub runs out on the 28th.  Someone can have my stuff...

[JoarAddam]

Ranzal@Oasis wrote:

I've always found it funny that when someone posts their problems with the game, they can post fact after fact, and yes, some opinions.  Yet, these posts will always be called all opinion by those who don't agree.  Not very often do these people seem to use facts as a counter-arguement.  Rather, we always get one of two responses:

1) "If you don't like the game you can leave.  Can I have your stuff?" or/

2) "That is your opinion.  State facts.  The game is fine.  I very much enjoy the game!  If you don't like the game I suggest you see no. 1."

Whatever though.  Most people who would agree with those of us who are dreading the direction EQ2 is heading have already jumped ship.  I will be joining them when my sub runs out on the 28th.  Someone can have my stuff...

I'll take it, I need the mute fodder.

[Calthine]

Malificant@Unrest wrote:

Rothgar wrote:

Points taken and deserved.  This is why I'm a programmer and not in marketing or community. 

Speaking of marketing... where is that big EQ2 marketing push that was supposed to start in January.  Perhaps a pre-order of the expansion?  Maybe a whipser in the ear of the people that take care of those things?

Over here:  Pssst...Advertising for the game!

[Svetty]

Calthine wrote:

Malificant@Unrest wrote:

Rothgar wrote:

Points taken and deserved.  This is why I'm a programmer and not in marketing or community. 

Speaking of marketing... where is that big EQ2 marketing push that was supposed to start in January.  Perhaps a pre-order of the expansion?  Maybe a whipser in the ear of the people that take care of those things?

Over here:  Pssst...Advertising for the game!

No, no...the marketing team is too busy making tv commercials for DC Universe to do any marketing for EQ2.

[Dreadpatch]

Rothgar is quality for sure, but the decisions SOE has been making of late are not quality. Rothgar is doing his job which is appreciated. Bottom line is that SOE does not care about the Live servers, and would just assume they die out. This is obvious based on their actions not on their words. There is no need to go into details, you can read through enough threads as I have to see the actions. I completely understand SOE's logic, although I don't appreciate it. Based on the direction the game is going, I will in fact be canceling my sub when Velious comes out and going to Rift. If Rift a better game? Maybe not, but it's a [Removed for Content] good game especially for being in it's infancy. My account will remain active and I will finish raiding SF with my current guild so that I can say by to the people that will be staying. In my guild, I know there will be plenty moving to Rift. This game is old and dying, and SOE just continues to put more nails in the coffin. If you can't see that you are blinded by love for the game. I shared that love, but I think I've seen enough. I don't need to wait around while the strip the meat off the bones.

[MrWolfie]

Let's face it, EverQuest 2 is the BEST MMO available right now. It is undeniably better than WoW, even though that's the one with a lot of subscribers. EQ2 is better.

That's why we're here.

And let's fess up again; most of the developers make good decisions most of the time.

So, it's the glaring big screw-ups that really get our attention. Graphics becoming more cartoony and overly-colourful when they should be getting grittier and more realistic, without causing LAG and drops in FPS (example: Neriak, Thulosian area of Moors of YKesha, my guildhall :P)The sheer greed behind LON and SC being bolted onto a subscription base (and I wouldn't mind so much if it were truly micro-payments, but $25 - or more after taxes and bizarre exchange rates - for a mount?!? You must have more money than sense to be buying into this. And that, btw, is exactly what I think when I see someone with an overly expensive piece of SC garbage, I think you're a fool who has been parted from their money).The lack of forward momentum on fixing stuff that's been broked for soooooo long: pet pathing and behaviour, class imbalance (between the SAME archetype even!), quests that have been broken since launch, the total lack of consideration for small groups (especially when putting in scripts that REQUIRE a larger group to complete).Marketing and ease of actually buying the game. Creating a level playing field for all subscribers, no matter where they're located. Announcing special offers when it's too late to do anything about it (like a double SC offer over Xmas, in the US only, if you can find a friend, if he can find a store stocking it...). And the wording of releases, it's like you're so used to twisting the truth you can't speak straight, leading to confusion and more and more questions from players.Oh yeah, the spin and dishonesty. You know, how hard is it to just tell the unvarnished truth when asked a direct question?And then the small screw-ups that make an individual feel that whoever made the change just doesn't play whatever is affected by it, whether that be a raid, full group, small group, any character class or solo. You know, no player should ever get the impression that a change was made by someone who doesn't undertstand their class, role or playstyle. But this happens way too often.And then, SOE are so stubborn. Even when the payers complain unanimously in multi-page threads, it feels like we're battling against the developers. Surely we should all be working together? At least, that's what it should feel like.So, there are developers doing a good job. But there's still something wrong at the heart of SOE. Do you guys have a staff meeting, ever? How did someone come up with the ideas for "the fighter stance revamp", "mounts should run backwards real slow", "let's put a 2 second cast timer on everything!", "Hey! Gear scaling!" without getting shot down by other devs?When someone comes to the Project Leader with a plan, why isn't he asking: "and how will this affect soloing coercers?" (or whatever) and no matter what you do come up with, someone on the forums usually comes up with a better idea that's more workable and inflicts less aggravation, which then goes ignored 'cos SOE already made up their mind to do it one way!As a team, you're not flexible.

So, in conclusion, EQ2 is the best despite SOE development. Stop making stupid decsions, stop being greedy, stop emulating WoW. Make EQ2 all it can be, make each character class all it can be. Don't settle for 2nd rate (vampires in comparison to NPC vamps) or half-finished (shader 3.0 anyone?).