tried to restart old account

Chaim · 12-19-2010, 04:26 PM

i've been messing with the free to play to see whats changed. i decided to turn on my account i shut off 4 years ago to check my old chars. logged in on the website, paid for a month, but when i log in theres no chars. its the same username and password i used back when i played. did i do something wrong? hate to think i'd have to pay another $15 if thi somehow gave me a fresh new account

Wingrider01 · 12-19-2010, 04:52 PM

Chaim wrote:

i've been messing with the free to play to see whats changed. i decided to turn on my account i shut off 4 years ago to check my old chars. logged in on the website, paid for a month, but when i log in theres no chars. its the same username and password i used back when i played. did i do something wrong? hate to think i'd have to pay another $15 if thi somehow gave me a fresh new account

1. make sure the language is set correctly - if it is inocrrect it will point you at the wrong servers. On station launcher/streaming launcher after you sign in, select station then Languages

2. if this on the character drop down list or when you hit PLAY - the drop down list is populated after you enter the game, use the PLAY to get to the character select

3. verify you paid for the eq2 live game and not a gold membership on the f2p servers

Chaim · 12-19-2010, 05:47 PM

i tried what you said and i'm still not seeing them. i know i didnt pay for a gold account on the free servers cause it was different options for payment. it didnt even show the gold, plat membership page. the lang is set to us eng but under my chars it just says new char. click play and it doesnt show any chars. and if i make a new char it doesnt even show me the najena server i played on before.....is najena a foriegn server now or something?

Klive · 12-19-2010, 07:09 PM

Najena is gone now I think. It merged last week but I don't know which one it became.

Chaim · 12-19-2010, 07:18 PM

well crap. hopefully they didnt delete chars of dormant accounts. i had 70s on mine and my wifes account. but tha does explain why i cant search for my chars or those of my wife and friends from najena

Wingrider01 · 12-20-2010, 09:09 AM

Chaim wrote:

well crap. hopefully they didnt delete chars of dormant accounts. i had 70s on mine and my wifes account. but tha does explain why i cant search for my chars or those of my wife and friends from najena

they would not have deleted them, are you going all the way to character select by hitting PLAY?

Chaim · 12-20-2010, 06:53 PM

yeah when i got there i only had the create a char option.

TSR-DennisG · 12-20-2010, 08:54 PM

Chaim wrote:

yeah when i got there i only had the create a char option.

I noticed that the account you are posting under started EverQuest II just yesterday. Your characters are most likely on an alternate/older account. If you need any assistance with recovering your original account, please open a support ticket.

Chaim · 12-20-2010, 09:24 PM

thanks. thats what happened. somehow when i tried to remember my old account info i put in this account name. turns out it was a different one. i dont remember creating a new account with this. it let me log in the webite with this info. beats me. got it straightened out, but the guy was gonna send me a follow up email that i think went to an old email address. trying to get that sent again to the right address to check out my 70sk

Chaim Witz · 12-22-2010, 05:19 PM

talked to the same tsr yesterday afternoon about this time and they are transfering my subscription to the right account. i was just wondering how long this should take. seems like it shouldnt take the 24 hours its been.

TSR-DennisG · 12-22-2010, 08:50 PM

We are currently experiencing a large volume of contacts at this time and are working to get through everyones tickets as soon as possible.

12-19-2010, 04:52 PM	#2
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Chaim wrote: i've been messing with the free to play to see whats changed. i decided to turn on my account i shut off 4 years ago to check my old chars. logged in on the website, paid for a month, but when i log in theres no chars. its the same username and password i used back when i played. did i do something wrong? hate to think i'd have to pay another $15 if thi somehow gave me a fresh new account 1. make sure the language is set correctly - if it is inocrrect it will point you at the wrong servers. On station launcher/streaming launcher after you sign in, select station then Languages 2. if this on the character drop down list or when you hit PLAY - the drop down list is populated after you enter the game, use the PLAY to get to the character select 3. verify you paid for the eq2 live game and not a gold membership on the f2p servers __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

12-19-2010, 07:09 PM	#4
Klive Server: Mistmoore Guild: Mistmoore Eternal Knights Rank: Commander Loremaster Join Date: Sep 2005 Posts: 396	Najena is gone now I think. It merged last week but I don't know which one it became. __________________

12-20-2010, 09:09 AM	#6
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Chaim wrote: well crap. hopefully they didnt delete chars of dormant accounts. i had 70s on mine and my wifes account. but tha does explain why i cant search for my chars or those of my wife and friends from najena they would not have deleted them, are you going all the way to character select by hitting PLAY? __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

12-20-2010, 08:54 PM	#8
TSR-DennisG Customer Service Join Date: Mar 2007 Posts: 420	Chaim wrote: yeah when i got there i only had the create a char option. I noticed that the account you are posting under started EverQuest II just yesterday. Your characters are most likely on an alternate/older account. If you need any assistance with recovering your original account, please open a support ticket.

12-19-2010, 04:26 PM	#1
Chaim Newbie Join Date: Dec 2010 Posts: 5	i've been messing with the free to play to see whats changed. i decided to turn on my account i shut off 4 years ago to check my old chars. logged in on the website, paid for a month, but when i log in theres no chars. its the same username and password i used back when i played. did i do something wrong? hate to think i'd have to pay another $15 if thi somehow gave me a fresh new account

12-19-2010, 05:47 PM	#3
Chaim Newbie Join Date: Dec 2010 Posts: 5	i tried what you said and i'm still not seeing them. i know i didnt pay for a gold account on the free servers cause it was different options for payment. it didnt even show the gold, plat membership page. the lang is set to us eng but under my chars it just says new char. click play and it doesnt show any chars. and if i make a new char it doesnt even show me the najena server i played on before.....is najena a foriegn server now or something?

12-19-2010, 07:18 PM	#5
Chaim Newbie Join Date: Dec 2010 Posts: 5	well crap. hopefully they didnt delete chars of dormant accounts. i had 70s on mine and my wifes account. but tha does explain why i cant search for my chars or those of my wife and friends from najena

12-20-2010, 06:53 PM	#7
Chaim Newbie Join Date: Dec 2010 Posts: 5	yeah when i got there i only had the create a char option.

12-20-2010, 09:24 PM	#9
Chaim Newbie Join Date: Dec 2010 Posts: 5	thanks. thats what happened. somehow when i tried to remember my old account info i put in this account name. turns out it was a different one. i dont remember creating a new account with this. it let me log in the webite with this info. beats me. got it straightened out, but the guy was gonna send me a follow up email that i think went to an old email address. trying to get that sent again to the right address to check out my 70sk

12-22-2010, 05:19 PM	#10
Chaim Witz Loremaster Join Date: Nov 2004 Posts: 24	talked to the same tsr yesterday afternoon about this time and they are transfering my subscription to the right account. i was just wondering how long this should take. seems like it shouldnt take the 24 hours its been.

12-22-2010, 08:50 PM	#11
TSR-DennisG Customer Service Join Date: Mar 2007 Posts: 420	We are currently experiencing a large volume of contacts at this time and are working to get through everyones tickets as soon as possible.