Is the Bizzaar Server Down?

Master Lee · 09-09-2010, 01:10 PM

I tried login in, it runs through all servers and says "Could not connect to a login server. The servers may be busy ect..." but when I check support on Launcher, it says all servers are up??

Master Lee · 09-09-2010, 01:13 PM

I mean when I check update notes on the launcher, it says all servers are up

Master Lee · 09-09-2010, 01:13 PM

Now it appears I am getting an update, why was this not in update notes?

Master Lee · 09-09-2010, 01:15 PM

Were is the best place to look for server issues? Where can I look to see if server is down and estimated time for servers to come back up?

Master Lee · 09-09-2010, 01:20 PM

Is this update because I paid for a 12 mo. subscription? Or is this a game wide update, if so why is there no info in update notices in launcher?

Master Lee · 09-09-2010, 01:25 PM

Hello??? Anyone there? I have a feeling this issue will be resolved before I get a response, as usual.

Barx · 09-09-2010, 01:41 PM

There's no posted downtime, so either the server is down or you're having connection issues. Since you're the only person I've seen on the forums today complaining that it's down, it's probably the latter.

Also, calm down. You've posted 6 times in 25 minutes in a forum that is not directly visible from the main boards.

Master Lee · 09-09-2010, 02:27 PM

Well I am still updating, I played yest. so is this because I paid 12 mo subscription?

Master Lee · 09-09-2010, 02:30 PM

So you say either the server is down or I am having connection issues. So you cant tell me if the server is down? If I was having connection issues, then how am I typing this?

Master Lee · 09-09-2010, 02:31 PM

This update has been estimating from 30min to 1 hr for the past 2hrs??

Master Lee · 09-09-2010, 02:33 PM

I am having the issue with my other acct Mastersleeii that I also paid 12 mo subscription on about 6 hrs ago.

Master Lee · 09-09-2010, 02:44 PM

I got home at 7:30am from work and now 10:40am. I was looking forward to playing the game after work, and though I spent a lot of time searching forums for my issue and found none before I posted my issue, as I or anyone should, does not mean I should be rudely responded too with "RELAX". If this is Soe's idea of CS, they will lose alot of players, as history shows they have. I have been playing for 5+ yrs. and I am 46 yrs, I have attended Fanfaire, paid 12 mo subscrption, and this is the response I get???

Master Lee · 09-09-2010, 02:47 PM

Now the update is estimated at 1:24:39! Where should I go to get an answer?

Master Lee · 09-09-2010, 02:52 PM

Well I cancelled the Launcher and tried to Launch again and once again server 1-9 failed, "could not connect to login server. ect.."

Thanks so much for your help.....

Barx · 09-09-2010, 03:01 PM

The amount of time on your subscription (be 1 month or 12) does not affect how you log in.

I suggest giving their support a call or using their live chat, that way they'll be able to assist you one-on-one. The forums aren't an official tech support method, in that they help when they can but it's not something they actively watch all the time.

Master Lee · 09-09-2010, 03:08 PM

Ok, just so you know, I was played from home on my desktop yest, no prob., then at work (from my laptop) I updated my 2 accts to the 12 mo subscription) about 7 hours ago. Then got home and login wouldnt work. It worked after I ran my EQ2MAP Updater and my Profit Reborn Updater. That may have been the issue or Soe was accessing my accts to give the rewards for purchasing the 12 mo. subscription, those are my theories.

Master Lee · 09-09-2010, 03:12 PM

I still have not recieved the rewards for a 12 mo subscription.

Master Lee · 09-09-2010, 03:21 PM

Ok I have finally logged into both accts and though when I paid for 12mos on both accts it said the next time I log in I should check /claim for my rewards, neither accts have it. Can you please check on my rewards for acct Masterslee and Mastersleeii. I have to work tonight so time for me to sleep (spent 5+ yrs on this login issue). I will check again when I get to work.

Master Lee · 09-09-2010, 03:41 PM

I have seldom posted an issue on forums and will prob. never will again. I posted a petition from both accts regarding my claim rewards, so you can continue to do nothing to help me. This has been very frustrating and unsatisfying experience for me, thank you very much.

Aurel · 09-09-2010, 04:20 PM

[edit] doh: You already were able to log in! Nevermind! However, patience is a virtue. I'm sure the rewards will show up!

Amnerys · 09-09-2010, 04:37 PM

Hi Master Lee! SMILEY This forum is here as a place to find answers, but our CS agents are not able to man it 24/7. They pop in when they have a chance and try to answer what they can (once or twice a day during normal 5-day workweek business hours), but most of the time they are taking tickets from the phone line, email and in-game support. If you ever have a problem you feel you need urgent help with, make sure to contact them. All of the info to reach them is available in this thread, which is stickied at the top of the forum:

CONTACTING SUPPORT

As for the issue you had...no, the server wasn't down, and I don't think you'd have to do an update just because you changed your subscription model, but I can't say for sure. CS might be able to help out, but if your game is working ok now, then hopefully you'll just be able to play without issue. SMILEY

Subscription rewards take up to 24-hours to be added to your account. The script that identifies your account as a multi-month sub is only run once every day, and I'm not sure at what hour that happens. So if you don't see the items in /claim today, then you should see them by tomorrow. If you don't, go ahead and contact CS so they can make sure your billing change went through the system.

Thanks! See you in Norrath!

~ Amnerys

Master Lee · 09-09-2010, 06:07 PM

Ok, then it should state allow 24 hrs for claim reward, not you will recieve your reward the next time you log on. Just a suggestion. And by the way, as I asked before, what is the best forum to check for updates and server downage?

Master Lee · 09-09-2010, 06:21 PM

One last thing before I sleep, I have been playing this game since 2004 I believe, and this is the second of 2 posts I have made. Both times I was spoken down too like a nob.

Aurelis

09/09/2010 12:20:15 Subject: Re:Is the Bazaar Server Down?

[edit] doh: You already were able to log in! Nevermind! However, patience is a virtue. I'm sure the rewards will show up!

Master Lee · 09-09-2010, 06:21 PM

Master Lee wrote:

Ok, then it should state allow 24 hrs for claim reward, not you will recieve your reward the next time you log on. Just a suggestion. And by the way, as I asked before, what is the best forum to check for updates and server downage?

Thank you so helpful of you!

Aurel · 09-09-2010, 06:24 PM

Sorry! The Doh was at myself (: As I said in response to your PM, I had originally posted about Bazaar being up in hopes that narrowed down the root cause, but then saw that you were able to log in, so I pulled a Homer.

Master Lee · 09-09-2010, 06:24 PM

I had an issue I never encountered before and when I asked for help all I got was sarcasm, rudeness, and disrespect. All asked for was a little help, and I recieved no answer that helped me what so ever. So no thanks and the next time I go to Soe fainfaire, I will certainly spend more time with CS, if I ever go again.

Master Lee · 09-09-2010, 06:26 PM

Thanks for the clairification, I miss read your Doh

Aurel · 09-09-2010, 06:27 PM

(:

I believe text is not very good at expressing tone, or else you would know that I meant no sarcasm, rudeness, or disrespect. My tone was friendly and a little self-degrading, as I made an error! I'm also sorry that you feel I consider you a noob. I don't consider *anyone* a noob (:

Master Lee · 09-09-2010, 06:28 PM

Review all the posts, and you will see this was a big waste of my time, I will call from now on.

Master Lee · 09-09-2010, 06:31 PM

Barx@Antonia Bayle wrote:

There's no posted downtime, so either the server is down or you're having connection issues. Since you're the only person I've seen on the forums today complaining that it's down, it's probably the latter.
Also, calm down. You've posted 6 times in 25 minutes in a forum that is not directly visible from the main boards.

This was not helpful at all..

09-09-2010, 04:20 PM	#20
Aurel Book Goddess Join Date: Mar 2006 Location: The Bazaar Posts: 669	[edit] doh: You already were able to log in! Nevermind! However, patience is a virtue. I'm sure the rewards will show up! __________________

09-09-2010, 04:37 PM	#21
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	Hi Master Lee! This forum is here as a place to find answers, but our CS agents are not able to man it 24/7. They pop in when they have a chance and try to answer what they can (once or twice a day during normal 5-day workweek business hours), but most of the time they are taking tickets from the phone line, email and in-game support. If you ever have a problem you feel you need urgent help with, make sure to contact them. All of the info to reach them is available in this thread, which is stickied at the top of the forum: CONTACTING SUPPORT As for the issue you had...no, the server wasn't down, and I don't think you'd have to do an update just because you changed your subscription model, but I can't say for sure. CS might be able to help out, but if your game is working ok now, then hopefully you'll just be able to play without issue. Subscription rewards take up to 24-hours to be added to your account. The script that identifies your account as a multi-month sub is only run once every day, and I'm not sure at what hour that happens. So if you don't see the items in /claim today, then you should see them by tomorrow. If you don't, go ahead and contact CS so they can make sure your billing change went through the system. Thanks! See you in Norrath! ~ Amnerys

09-09-2010, 06:21 PM	#24
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Master Lee wrote: Ok, then it should state allow 24 hrs for claim reward, not you will recieve your reward the next time you log on. Just a suggestion. And by the way, as I asked before, what is the best forum to check for updates and server downage? Thank you so helpful of you!

09-09-2010, 06:24 PM	#25
Aurel Book Goddess Join Date: Mar 2006 Location: The Bazaar Posts: 669	Sorry! The Doh was at myself (: As I said in response to your PM, I had originally posted about Bazaar being up in hopes that narrowed down the root cause, but then saw that you were able to log in, so I pulled a Homer. __________________

09-09-2010, 06:27 PM	#28
Aurel Book Goddess Join Date: Mar 2006 Location: The Bazaar Posts: 669	(: I believe text is not very good at expressing tone, or else you would know that I meant no sarcasm, rudeness, or disrespect. My tone was friendly and a little self-degrading, as I made an error! I'm also sorry that you feel I consider you a noob. I don't consider anyone a noob (: __________________

09-09-2010, 01:10 PM	#1
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	I tried login in, it runs through all servers and says "Could not connect to a login server. The servers may be busy ect..." but when I check support on Launcher, it says all servers are up??

09-09-2010, 01:13 PM	#2
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	I mean when I check update notes on the launcher, it says all servers are up

09-09-2010, 01:15 PM	#4
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Were is the best place to look for server issues? Where can I look to see if server is down and estimated time for servers to come back up?

09-09-2010, 01:20 PM	#5
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Is this update because I paid for a 12 mo. subscription? Or is this a game wide update, if so why is there no info in update notices in launcher?

09-09-2010, 01:25 PM	#6
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Hello??? Anyone there? I have a feeling this issue will be resolved before I get a response, as usual.

09-09-2010, 01:41 PM	#7
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	There's no posted downtime, so either the server is down or you're having connection issues. Since you're the only person I've seen on the forums today complaining that it's down, it's probably the latter. Also, calm down. You've posted 6 times in 25 minutes in a forum that is not directly visible from the main boards.

09-09-2010, 02:27 PM	#8
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Well I am still updating, I played yest. so is this because I paid 12 mo subscription?

09-09-2010, 02:30 PM	#9
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	So you say either the server is down or I am having connection issues. So you cant tell me if the server is down? If I was having connection issues, then how am I typing this?

09-09-2010, 02:31 PM	#10
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	This update has been estimating from 30min to 1 hr for the past 2hrs??

09-09-2010, 02:33 PM	#11
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	I am having the issue with my other acct Mastersleeii that I also paid 12 mo subscription on about 6 hrs ago.

09-09-2010, 02:44 PM	#12
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	I got home at 7:30am from work and now 10:40am. I was looking forward to playing the game after work, and though I spent a lot of time searching forums for my issue and found none before I posted my issue, as I or anyone should, does not mean I should be rudely responded too with "RELAX". If this is Soe's idea of CS, they will lose alot of players, as history shows they have. I have been playing for 5+ yrs. and I am 46 yrs, I have attended Fanfaire, paid 12 mo subscrption, and this is the response I get???

09-09-2010, 02:47 PM	#13
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Now the update is estimated at 1:24:39! Where should I go to get an answer?

09-09-2010, 02:52 PM	#14
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Well I cancelled the Launcher and tried to Launch again and once again server 1-9 failed, "could not connect to login server. ect.." Thanks so much for your help.....

09-09-2010, 03:01 PM	#15
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	The amount of time on your subscription (be 1 month or 12) does not affect how you log in. I suggest giving their support a call or using their live chat, that way they'll be able to assist you one-on-one. The forums aren't an official tech support method, in that they help when they can but it's not something they actively watch all the time.

09-09-2010, 03:08 PM	#16
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Ok, just so you know, I was played from home on my desktop yest, no prob., then at work (from my laptop) I updated my 2 accts to the 12 mo subscription) about 7 hours ago. Then got home and login wouldnt work. It worked after I ran my EQ2MAP Updater and my Profit Reborn Updater. That may have been the issue or Soe was accessing my accts to give the rewards for purchasing the 12 mo. subscription, those are my theories.

09-09-2010, 03:12 PM	#17
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	I still have not recieved the rewards for a 12 mo subscription.

09-09-2010, 03:21 PM	#18
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Ok I have finally logged into both accts and though when I paid for 12mos on both accts it said the next time I log in I should check /claim for my rewards, neither accts have it. Can you please check on my rewards for acct Masterslee and Mastersleeii. I have to work tonight so time for me to sleep (spent 5+ yrs on this login issue). I will check again when I get to work.

09-09-2010, 03:41 PM	#19
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	I have seldom posted an issue on forums and will prob. never will again. I posted a petition from both accts regarding my claim rewards, so you can continue to do nothing to help me. This has been very frustrating and unsatisfying experience for me, thank you very much.

09-09-2010, 06:07 PM	#22
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Ok, then it should state allow 24 hrs for claim reward, not you will recieve your reward the next time you log on. Just a suggestion. And by the way, as I asked before, what is the best forum to check for updates and server downage?

09-09-2010, 06:26 PM	#27
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Thanks for the clairification, I miss read your Doh

09-09-2010, 06:28 PM	#29
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Review all the posts, and you will see this was a big waste of my time, I will call from now on.

09-09-2010, 06:31 PM	#30
Master Lee Loremaster Join Date: Mar 2005 Posts: 39	Barx@Antonia Bayle wrote: There's no posted downtime, so either the server is down or you're having connection issues. Since you're the only person I've seen on the forums today complaining that it's down, it's probably the latter. Also, calm down. You've posted 6 times in 25 minutes in a forum that is not directly visible from the main boards. This was not helpful at all..