Logging in to find your characters are all GONE!!!!

Gwenndolynn · 07-29-2010, 12:15 AM

I have contacted support about this and they said they are working on the issue, and it should take a few hours. Which is probably a day. But there is a temporary fix, you have to download this...

http://launcher.station.sony.com/

The only problem is that you also have to wait for it to download the whole game all over again.

So here I wait. And I haven't seen ANYTHING on the message boards about it yet, and was instructed to do so. So, I will start the thread. Anyway, there is the temporary fix. And they are working on the issue. He also said that all his "calls" online chat support has been about this issue, I was very relieved to find out that I haden't been hacked. So, keep that in mind. They are working on it.

Send me a tell if you have any information I haven't included or reply to this post.

Thank you,

Gwen

Yezra · 07-29-2010, 12:19 AM

Try this:

http://forums.station.sony.com/eq2/...topic_id=483566

If you run Vista, you may need to turn off User Account Control (Control Panel--> User Accounts) to be able to edit that file. Just be sure to turn it back on when you're done!

Gobu · 07-29-2010, 12:19 AM

Ahh good to know its not just me... Was more than a little shocked to login to a "Create Character" screen... And ya, having to download the whole game again (for a complete reinstall) is simply unsatisfactory imo... My install is fresh, only 2 days old, and so going through 15 gigs of downloads AGAIN already doesnt throw warm fuzzies my way at all...

TSR-ChrisL · 07-29-2010, 12:29 AM

Please see my stickied post here as it provides a good workaround to your issue. http://forums.station.sony.com/eq2/...topic_id=483566

Gwenndolynn · 07-29-2010, 12:31 AM

Tell me about it I nearly CRIED! I have a lvl 90 char... and haven't had problems for days, all of a sudden it crashed and when I rebooted my laptop I was at the char create screen. I can't tell you how emotional I get.... lol

And yes, indeed why I posted this, to let you guys know your certainly not the only one. I know how I FELT!

I agree, that is totally unstisfactory, we allready have the game installed so I really dont see the point, but for now, it's all they have. I was in the middle of a bunch of stuff including moving one of my alts to a new house and decorating, and questing for cool items for her new house /sigh.

So, good luck everyone.

Gwen

Cuchilla · 07-29-2010, 12:33 AM

Yeah I had the same problem and I looked at the bottom left of the laucher and it said EU. And I needed to relog again and it kicked me to EU again. So I did the suggested here in the forums and added the line into the .ini file. But now I'm doing a 400mb update that has been going on for 20 minutes now, that ussualy only takes a second.

Gwenndolynn · 07-29-2010, 12:39 AM

This fix WORKED!!!

after waiting for HOURS with thier fix...

THank you, GOD BLESS YOU!

I got stuff to do in game you know?

lol

So, I tried it and it worked like a charm, just wanted everyone to know.

~Gwen

la69la69 · 07-29-2010, 02:32 AM

Ramped@Mistmoore wrote:

doing a 400mb update that has been going on for 20 minutes now, that ussualy only takes a second.

Wow!! For me a 400 mb download would take around 11 hours if connection is ok (getting around 80bkps) SMILEY

Good to see you got into the game again. Can't let those decorating ideas vanish in a cloud of forgetfulnes over time, can we? =)

Good luck!

Eryn Bo'beryn · 07-29-2010, 02:35 AM

Yeah, that worked, but my game has just plum crashed twice in the past hour since I've been playing. Me thinks they did something else, too... >.>

la69la69 · 07-29-2010, 02:39 AM

Removed: double post.

Ndi · 07-29-2010, 09:27 AM

Wow, glad i found this. I have the same issue this morning. Guess I'll justt convert my streaming install to a station launcher install.

TSR-JamisonW · 07-29-2010, 02:21 PM

The Dev said he hopes to have a fix by Monday (very soon, anyways). I personally wouldn't downgraded to Station Launcher, as I have found performance to be a tick better with the Streaming Client, and the Station Launcher isn't going to be around forever.

Since a fix is on the way, I personally will just switch the Region to U.S. before I play for a few more days, or his workaround of modifying the .ini file should make it stick until the hotfix.

07-29-2010, 12:15 AM	#1
Gwenndolynn Champion Join Date: May 2010 Posts: 7	I have contacted support about this and they said they are working on the issue, and it should take a few hours. Which is probably a day. But there is a temporary fix, you have to download this... http://launcher.station.sony.com/ The only problem is that you also have to wait for it to download the whole game all over again. So here I wait. And I haven't seen ANYTHING on the message boards about it yet, and was instructed to do so. So, I will start the thread. Anyway, there is the temporary fix. And they are working on the issue. He also said that all his "calls" online chat support has been about this issue, I was very relieved to find out that I haden't been hacked. So, keep that in mind. They are working on it. Send me a tell if you have any information I haven't included or reply to this post. Thank you, Gwen __________________

07-29-2010, 12:31 AM	#5
Gwenndolynn Champion Join Date: May 2010 Posts: 7	Tell me about it I nearly CRIED! I have a lvl 90 char... and haven't had problems for days, all of a sudden it crashed and when I rebooted my laptop I was at the char create screen. I can't tell you how emotional I get.... lol And yes, indeed why I posted this, to let you guys know your certainly not the only one. I know how I FELT! I agree, that is totally unstisfactory, we allready have the game installed so I really dont see the point, but for now, it's all they have. I was in the middle of a bunch of stuff including moving one of my alts to a new house and decorating, and questing for cool items for her new house /sigh. So, good luck everyone. Gwen __________________

07-29-2010, 12:39 AM	#7
Gwenndolynn Champion Join Date: May 2010 Posts: 7	This fix WORKED!!! after waiting for HOURS with thier fix... THank you, GOD BLESS YOU! I got stuff to do in game you know? lol So, I tried it and it worked like a charm, just wanted everyone to know. ~Gwen __________________

07-29-2010, 02:32 AM	#8
la69la69 Lorekeeper Join Date: Jul 2010 Posts: 33	Ramped@Mistmoore wrote: doing a 400mb update that has been going on for 20 minutes now, that ussualy only takes a second. Wow!! For me a 400 mb download would take around 11 hours if connection is ok (getting around 80bkps) Good to see you got into the game again. Can't let those decorating ideas vanish in a cloud of forgetfulnes over time, can we? =) Good luck!

07-29-2010, 12:19 AM	#2
Yezra Server: Antonia Bayle Guild: Outriders of Kelethin Rank: Proven Loremaster Join Date: Apr 2009 Posts: 16	Try this: http://forums.station.sony.com/eq2/...topic_id=483566 If you run Vista, you may need to turn off User Account Control (Control Panel--> User Accounts) to be able to edit that file. Just be sure to turn it back on when you're done!

07-29-2010, 12:19 AM	#3
Gobu Loremaster Join Date: Dec 2004 Posts: 4	Ahh good to know its not just me... Was more than a little shocked to login to a "Create Character" screen... And ya, having to download the whole game again (for a complete reinstall) is simply unsatisfactory imo... My install is fresh, only 2 days old, and so going through 15 gigs of downloads AGAIN already doesnt throw warm fuzzies my way at all...

07-29-2010, 12:29 AM	#4
TSR-ChrisL Tech Support Join Date: Mar 2007 Posts: 114	Please see my stickied post here as it provides a good workaround to your issue. http://forums.station.sony.com/eq2/...topic_id=483566

07-29-2010, 12:33 AM	#6
Cuchilla Server: Mistmoore Guild: Deluge Rank: Angels Loremaster Join Date: Apr 2007 Posts: 34	Yeah I had the same problem and I looked at the bottom left of the laucher and it said EU. And I needed to relog again and it kicked me to EU again. So I did the suggested here in the forums and added the line into the .ini file. But now I'm doing a 400mb update that has been going on for 20 minutes now, that ussualy only takes a second.

07-29-2010, 02:35 AM	#9
Eryn Bo'beryn Loremaster Join Date: May 2005 Posts: 26	Yeah, that worked, but my game has just plum crashed twice in the past hour since I've been playing. Me thinks they did something else, too... >.>

07-29-2010, 02:39 AM	#10
la69la69 Lorekeeper Join Date: Jul 2010 Posts: 33	Removed: double post.

07-29-2010, 09:27 AM	#11
Ndi General Join Date: Dec 2004 Posts: 87	Wow, glad i found this. I have the same issue this morning. Guess I'll justt convert my streaming install to a station launcher install.

07-29-2010, 02:21 PM	#12
TSR-JamisonW Customer Service Join Date: Oct 2008 Posts: 486	The Dev said he hopes to have a fix by Monday (very soon, anyways). I personally wouldn't downgraded to Station Launcher, as I have found performance to be a tick better with the Streaming Client, and the Station Launcher isn't going to be around forever. Since a fix is on the way, I personally will just switch the Region to U.S. before I play for a few more days, or his workaround of modifying the .ini file should make it stick until the hotfix.