Not Updating - Page 2

Kohrina · 02-26-2010, 01:00 AM

cuchulainn16 wrote:

Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly.
regards,

Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?!

PotatoeGuru · 02-26-2010, 11:33 AM

Kohrina@Blackburrow wrote:

cuchulainn16 wrote:
Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly.
regards,
Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?!

That would just be my luck -- The one time I score 70+ discos and it doesn't get recorded SMILEY

Anastasie · 02-26-2010, 02:50 PM

My character level finally updated, but I'm still showing 0 discoveries when I have had quite a few since SF launch. Also, my level history is broken and shows no data at all.

Hellswrath · 02-26-2010, 03:34 PM

Brigh@Guk wrote:

Kohrina@Blackburrow wrote:
cuchulainn16 wrote:
Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly.
regards,
Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?!
That would just be my luck -- The one time I score 70+ discos and it doesn't get recorded

I'm fairly certain it will get recorded. I think the only updating that was affected was between the database and the website. The game should still have fed all the pertinent information to the database. So the information hasn't been lost, they are just having to change the website to function with the new way the information is being recorded (very simplified and possibly incorrect on the details, but the general idea since I don't have the specifics).

I think everyone has done an excellent job posting to make it clear that this is important to get fixed quickly, and judging by the responses from the devs they have gotten that message. Now we just need to try and be patient while they fix it.

Kohrina · 02-26-2010, 10:44 PM

Hellswrath@Blackburrow wrote:

Brigh@Guk wrote:
Kohrina@Blackburrow wrote:
cuchulainn16 wrote:
Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly.
regards,
Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?!
That would just be my luck -- The one time I score 70+ discos and it doesn't get recorded
I'm fairly certain it will get recorded. I think the only updating that was affected was between the database and the website. The game should still have fed all the pertinent information to the database. So the information hasn't been lost, they are just having to change the website to function with the new way the information is being recorded (very simplified and possibly incorrect on the details, but the general idea since I don't have the specifics).
I think everyone has done an excellent job posting to make it clear that this is important to get fixed quickly, and judging by the responses from the devs they have gotten that message. Now we just need to try and be patient while they fix it.

Honestly... I find it inexcusable that this could even happen. With the amount of money we all spend on this game this should not even be an issue. The team they have addressing the needs of this site, should do just that.

cuchulainn16 · 02-26-2010, 11:06 PM

Hellswrath, your synopsis of the situation is accurate. The gameteam feed their data to another database which we pull for the website. The gameteam database has not been affected. Unfortunately there are issues with the current system, as you have experienced, and the DB dept are working with the web devs to take steps to rectify the legacy database issues that have existed. On the web side we will do what we can to communicate the changes as they come.

Garnaf · 02-27-2010, 01:42 AM

cuchulainn16 wrote:

Hellswrath, your synopsis of the situation is accurate. The gameteam feed their data to another database which we pull for the website. The gameteam database has not been affected. Unfortunately there are issues with the current system, as you have experienced, and the DB dept are working with the web devs to take steps to rectify the legacy database issues that have existed. On the web side we will do what we can to communicate the changes as they come.

I really hope one of these changes is the ability to view a list of what you've discovered... I miss that. (and I got at LEAST Server First on an entire Provisioning Teir, I wanna be able to show that off darnit!)

Hellswrath · 02-27-2010, 05:28 AM

It's good to hear confirmation, cuchulain. Thanks for clarifying further.

Dranikos@Butcherblock wrote:

cuchulainn16 wrote:
Hellswrath, your synopsis of the situation is accurate. The gameteam feed their data to another database which we pull for the website. The gameteam database has not been affected. Unfortunately there are issues with the current system, as you have experienced, and the DB dept are working with the web devs to take steps to rectify the legacy database issues that have existed. On the web side we will do what we can to communicate the changes as they come.
I really hope one of these changes is the ability to view a list of what you've discovered... I miss that. (and I got at LEAST Server First on an entire Provisioning Teir, I wanna be able to show that off darnit!)

lol, you and me both, Dranikos. Nor are we the only ones wanting this feature back. It seems a pretty frequent request lately.

Fritzki · 02-28-2010, 04:06 PM

Do we have an ETA on everything updating? I still haven't updated.

xpraetorianx · 03-06-2010, 09:13 AM

Its been awhile, heh....

Balmore · 03-07-2010, 06:44 AM

I honestly think they should do it every five levels...

Hellswrath · 03-07-2010, 03:23 PM

Wave@Oasis wrote:

I honestly think they should do it every five levels...

This wouldn't stop people from missing level data. It would just affect those people even more. Their issue is them getting the database fields correctly set up to pull from the game database. The actual data has little to do with it. It would be more work right now to change how it pulls data and displays than if they just try and restore what they already had set up.

OUR issue is that it has been over a month since the item database stopped updating, and nearly 3 weeks (at least) since the character level history was down and we don't have an ETA as to when that information will be restored yet.

Cherrylime · 03-09-2010, 05:59 AM

I like how it is now randomly updating ppl as being first in their class on a server to 90 when they actually didn't hit 90 till a few days into the expansion, yet those who hit 90 within the first day or two still have no data beyond level 80.

Quicksilver74 · 03-11-2010, 04:17 PM

Yeah I'm curious if I was the first bruiser to 90, or 2nd, maybe 3rd? I'm the first that I am AWARE of, but still... I want to see my rankings. I took half of that day off of work for a reason! lolz!

nam_1234 · 03-12-2010, 03:03 PM

Is anyone able to provide a possible date we could expect this issue to be corrected?

Thanks!

xpraetorianx · 03-14-2010, 07:09 AM

I would love just some kind of update personally...

xpraetorianx · 03-14-2010, 07:31 AM

btw, why are SOME people's updated and not others.....???

Shasroh · 03-14-2010, 10:16 PM

Or half updating, I dinged 90 tradeskill the first day of release. Dinged my adventuring levels after that and i have random adventure levels updated but nothing for tradeskill in the level history.

Oatheac · 03-16-2010, 03:10 AM

I don't get why it's not fixed by now. Not being able to see -any- SF loot is bothersome.

Garnaf · 03-16-2010, 03:12 AM

Shasroh wrote:

Or half updating, I dinged 90 tradeskill the first day of release. Dinged my adventuring levels after that and i have random adventure levels updated but nothing for tradeskill in the level history.

same deal, and I know for a FACT that my Tradeskill 90 is a Server First 90 Provisioner, it would be nice to see though. (along with all the other fields updating of course. heck my gear shows me half naked cause half the items I have havn't been added to the database yet.)

leannel · 03-16-2010, 07:44 PM

Dear SOE,

Why are you not updating eq2players and/or telling us when it's issues will be fixed? Honestly. I would rather pay for the old one then have a free one that's worthless.

Blambil · 03-17-2010, 08:15 PM

Here's another one (guildmate) who has been 90 since 1-2 days after release, and yet shows nothing past 80.

http://eq2players.station.sony.com/...afen/gathering/

Sony, any idea when these are going to be fixed?

Marrow-Gnawer · 03-18-2010, 12:42 PM

I can't believe this isnt fixed yet. SOE please realize that EQ2players website should be part of your customer experience business model. It is part of the game for alot of people, even if it didnt come in the box. Ignoring it could hurt your customer's interest in playing the game. And we all know that will lead to your bottomline taking a hit.

Cloakentuna · 03-25-2010, 04:13 PM

Also not showing mine and many of my guildies level progress. I know I was first Coercer on the server to 90 and in the top 3 WW based off of a guildie who dinged #3 on the server and knowing the guy who was #2 on the server who got 90 shortly after me.

It looks like though that anybody who got 90 in those first 1.5 or so days was not updated from 80-90, as before my guildie locked his profile, it showed nothing of his 80-89 leveling, but showed his lvl 90 which he got 2 days after the xpac launch, and it shows nothing of my 80-90, and I dinged 90 the first night.

WTB fix SMILEY

Cuendilar · 03-25-2010, 04:17 PM

I think it is funny that it doesn't just show the gear I had from before the expansion. It actually shows blank slots for any gear I have replaced since the expansion came out.

Mascouti · 03-25-2010, 07:26 PM

Seriously Ill go back to paying for it, if thats what it takes for you to fix this.

Hellswrath · 03-26-2010, 05:10 PM

Leaderboard auto-updating is broken again as well. Over three days since the leaderboards updated. Usually means that they need a person to go fix them.

msheaf · 03-26-2010, 05:20 PM

Mascouti wrote:

Seriously Ill go back to paying for it, if thats what it takes for you to fix this.

Why do you think that would make a difference, it didn't work when they charged people for it either.

JimmyC01 · 03-31-2010, 09:29 AM

Seriously...why even have a section on the website that discusses problems on the website if nothing ever gets fixed. I'm actually surprised I can even post in this section considering nothing else works. Fix this already...the stats of the game are just as important as the game itself. Just cause we don't pay for it anymore doesn't mean it shouldn't get updated.

Oh and by the way....the new version of the website sucks compared to the old one.

Jrel · 04-07-2010, 02:33 PM

It is not updating Rankings again. Please fix.

02-26-2010, 01:00 AM	#31
Kohrina Server: Blackburrow Guild: Casual Alliance Rank: Distinguished Member Loremaster Join Date: Apr 2006 Posts: 10	cuchulainn16 wrote: Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly. regards, Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?!

02-26-2010, 11:33 AM	#32
PotatoeGuru Loremaster Join Date: Nov 2004 Posts: 223	Kohrina@Blackburrow wrote: cuchulainn16 wrote: Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly. regards, Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?! That would just be my luck -- The one time I score 70+ discos and it doesn't get recorded __________________

02-26-2010, 03:34 PM	#34
Hellswrath Loremaster Join Date: Dec 2004 Posts: 1,036	Brigh@Guk wrote: Kohrina@Blackburrow wrote: cuchulainn16 wrote: Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly. regards, Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?! That would just be my luck -- The one time I score 70+ discos and it doesn't get recorded I'm fairly certain it will get recorded. I think the only updating that was affected was between the database and the website. The game should still have fed all the pertinent information to the database. So the information hasn't been lost, they are just having to change the website to function with the new way the information is being recorded (very simplified and possibly incorrect on the details, but the general idea since I don't have the specifics). I think everyone has done an excellent job posting to make it clear that this is important to get fixed quickly, and judging by the responses from the devs they have gotten that message. Now we just need to try and be patient while they fix it. __________________

02-26-2010, 10:44 PM	#35
Kohrina Server: Blackburrow Guild: Casual Alliance Rank: Distinguished Member Loremaster Join Date: Apr 2006 Posts: 10	Hellswrath@Blackburrow wrote: Brigh@Guk wrote: Kohrina@Blackburrow wrote: cuchulainn16 wrote: Your frustration is understandable, especially since the SF launch. The Player data feed was suspended due to database issues and the DB team are working to resolve the issues. We hope to have this turned back on shortly. regards, Okay.......... But this doesn't answer any of the players questions about if things will be lost or not!! I would like that to be answered, please?! That would just be my luck -- The one time I score 70+ discos and it doesn't get recorded I'm fairly certain it will get recorded. I think the only updating that was affected was between the database and the website. The game should still have fed all the pertinent information to the database. So the information hasn't been lost, they are just having to change the website to function with the new way the information is being recorded (very simplified and possibly incorrect on the details, but the general idea since I don't have the specifics). I think everyone has done an excellent job posting to make it clear that this is important to get fixed quickly, and judging by the responses from the devs they have gotten that message. Now we just need to try and be patient while they fix it. Honestly... I find it inexcusable that this could even happen. With the amount of money we all spend on this game this should not even be an issue. The team they have addressing the needs of this site, should do just that.

02-26-2010, 11:06 PM	#36
cuchulainn16 Developer Join Date: Jul 2005 Posts: 82	Hellswrath, your synopsis of the situation is accurate. The gameteam feed their data to another database which we pull for the website. The gameteam database has not been affected. Unfortunately there are issues with the current system, as you have experienced, and the DB dept are working with the web devs to take steps to rectify the legacy database issues that have existed. On the web side we will do what we can to communicate the changes as they come. __________________ - CÃº Chulainn

02-26-2010, 02:50 PM	#33
Anastasie Loremaster Join Date: Dec 2005 Posts: 850	My character level finally updated, but I'm still showing 0 discoveries when I have had quite a few since SF launch. Also, my level history is broken and shows no data at all.

02-27-2010, 01:42 AM	#37
Garnaf Loremaster Join Date: Jan 2005 Posts: 431	cuchulainn16 wrote: Hellswrath, your synopsis of the situation is accurate. The gameteam feed their data to another database which we pull for the website. The gameteam database has not been affected. Unfortunately there are issues with the current system, as you have experienced, and the DB dept are working with the web devs to take steps to rectify the legacy database issues that have existed. On the web side we will do what we can to communicate the changes as they come. I really hope one of these changes is the ability to view a list of what you've discovered... I miss that. (and I got at LEAST Server First on an entire Provisioning Teir, I wanna be able to show that off darnit!)

02-27-2010, 05:28 AM	#38
Hellswrath Loremaster Join Date: Dec 2004 Posts: 1,036	It's good to hear confirmation, cuchulain. Thanks for clarifying further. Dranikos@Butcherblock wrote: cuchulainn16 wrote: Hellswrath, your synopsis of the situation is accurate. The gameteam feed their data to another database which we pull for the website. The gameteam database has not been affected. Unfortunately there are issues with the current system, as you have experienced, and the DB dept are working with the web devs to take steps to rectify the legacy database issues that have existed. On the web side we will do what we can to communicate the changes as they come. I really hope one of these changes is the ability to view a list of what you've discovered... I miss that. (and I got at LEAST Server First on an entire Provisioning Teir, I wanna be able to show that off darnit!) lol, you and me both, Dranikos. Nor are we the only ones wanting this feature back. It seems a pretty frequent request lately. __________________

02-28-2010, 04:06 PM	#39
Fritzki Newbie Join Date: Feb 2010 Posts: 2	Do we have an ETA on everything updating? I still haven't updated.

03-06-2010, 09:13 AM	#40
xpraetorianx Fansite Staff Join Date: Dec 2004 Posts: 419	Its been awhile, heh....

03-07-2010, 06:44 AM	#41
Balmore Loremaster Join Date: Nov 2004 Posts: 171	I honestly think they should do it every five levels... __________________ "Happy people play the game; angry people play the forums." -- Scott Hartsman

03-07-2010, 03:23 PM	#42
Hellswrath Loremaster Join Date: Dec 2004 Posts: 1,036	Wave@Oasis wrote: I honestly think they should do it every five levels... This wouldn't stop people from missing level data. It would just affect those people even more. Their issue is them getting the database fields correctly set up to pull from the game database. The actual data has little to do with it. It would be more work right now to change how it pulls data and displays than if they just try and restore what they already had set up. OUR issue is that it has been over a month since the item database stopped updating, and nearly 3 weeks (at least) since the character level history was down and we don't have an ETA as to when that information will be restored yet. __________________

03-09-2010, 05:59 AM	#43
Cherrylime Loremaster Join Date: Dec 2004 Posts: 22	I like how it is now randomly updating ppl as being first in their class on a server to 90 when they actually didn't hit 90 till a few days into the expansion, yet those who hit 90 within the first day or two still have no data beyond level 80.

03-11-2010, 04:17 PM	#44
Quicksilver74 Loremaster Join Date: Jan 2005 Location: Orlando, FL Posts: 1,640	Yeah I'm curious if I was the first bruiser to 90, or 2nd, maybe 3rd? I'm the first that I am AWARE of, but still... I want to see my rankings. I took half of that day off of work for a reason! lolz!

03-12-2010, 03:03 PM	#45
nam_1234 Loremaster Join Date: Nov 2005 Posts: 5	Is anyone able to provide a possible date we could expect this issue to be corrected? Thanks!

03-14-2010, 07:09 AM	#46
xpraetorianx Fansite Staff Join Date: Dec 2004 Posts: 419	I would love just some kind of update personally...

03-14-2010, 07:31 AM	#47
xpraetorianx Fansite Staff Join Date: Dec 2004 Posts: 419	btw, why are SOME people's updated and not others.....???

03-14-2010, 10:16 PM	#48
Shasroh Loremaster Join Date: Nov 2004 Posts: 55	Or half updating, I dinged 90 tradeskill the first day of release. Dinged my adventuring levels after that and i have random adventure levels updated but nothing for tradeskill in the level history. __________________ _________________________________ Shasroh Blackwolf Guardian of 90 seasons 90 Weaponsmith Guildleader of omani EQ2 mistmoore

03-16-2010, 03:10 AM	#49
Oatheac Server: Blackburrow Guild: Rapture Rank: Officer Loremaster Join Date: Apr 2007 Posts: 70	I don't get why it's not fixed by now. Not being able to see -any- SF loot is bothersome.

03-16-2010, 03:12 AM	#50
Garnaf Loremaster Join Date: Jan 2005 Posts: 431	Shasroh wrote: Or half updating, I dinged 90 tradeskill the first day of release. Dinged my adventuring levels after that and i have random adventure levels updated but nothing for tradeskill in the level history. same deal, and I know for a FACT that my Tradeskill 90 is a Server First 90 Provisioner, it would be nice to see though. (along with all the other fields updating of course. heck my gear shows me half naked cause half the items I have havn't been added to the database yet.)

03-16-2010, 07:44 PM	#51
leannel Loremaster Join Date: Jan 2005 Location: Rhode Island Posts: 121	Dear SOE, Why are you not updating eq2players and/or telling us when it's issues will be fixed? Honestly. I would rather pay for the old one then have a free one that's worthless.

03-17-2010, 08:15 PM	#52
Blambil Server: Nagafen Guild: Truculent Brew Rank: Legati {Mains} Loremaster Join Date: Jan 2005 Posts: 500	Here's another one (guildmate) who has been 90 since 1-2 days after release, and yet shows nothing past 80. http://eq2players.station.sony.com/...afen/gathering/ Sony, any idea when these are going to be fixed?

03-18-2010, 12:42 PM	#53
Marrow-Gnawer Loremaster Join Date: Nov 2004 Posts: 1	I can't believe this isnt fixed yet. SOE please realize that EQ2players website should be part of your customer experience business model. It is part of the game for alot of people, even if it didnt come in the box. Ignoring it could hurt your customer's interest in playing the game. And we all know that will lead to your bottomline taking a hit.

03-25-2010, 04:13 PM	#54
Cloakentuna Loremaster Join Date: Jun 2006 Posts: 853	Also not showing mine and many of my guildies level progress. I know I was first Coercer on the server to 90 and in the top 3 WW based off of a guildie who dinged #3 on the server and knowing the guy who was #2 on the server who got 90 shortly after me. It looks like though that anybody who got 90 in those first 1.5 or so days was not updated from 80-90, as before my guildie locked his profile, it showed nothing of his 80-89 leveling, but showed his lvl 90 which he got 2 days after the xpac launch, and it shows nothing of my 80-90, and I dinged 90 the first night. WTB fix

03-25-2010, 04:17 PM	#55
Cuendilar Server: Permafrost Guild: League of the Ignoble Liver Rank: Patron Member Loremaster Join Date: Mar 2005 Location: Austin, TX Posts: 118	I think it is funny that it doesn't just show the gear I had from before the expansion. It actually shows blank slots for any gear I have replaced since the expansion came out.

03-25-2010, 07:26 PM	#56
Mascouti Loremaster Join Date: Nov 2004 Posts: 170	Seriously Ill go back to paying for it, if thats what it takes for you to fix this. __________________

03-26-2010, 05:10 PM	#57
Hellswrath Loremaster Join Date: Dec 2004 Posts: 1,036	Leaderboard auto-updating is broken again as well. Over three days since the leaderboards updated. Usually means that they need a person to go fix them. __________________

03-26-2010, 05:20 PM	#58
msheaf Tester Join Date: Dec 2004 Posts: 213	Mascouti wrote: Seriously Ill go back to paying for it, if thats what it takes for you to fix this. Why do you think that would make a difference, it didn't work when they charged people for it either.

03-31-2010, 09:29 AM	#59
JimmyC01 Loremaster Join Date: Dec 2005 Posts: 63	Seriously...why even have a section on the website that discusses problems on the website if nothing ever gets fixed. I'm actually surprised I can even post in this section considering nothing else works. Fix this already...the stats of the game are just as important as the game itself. Just cause we don't pay for it anymore doesn't mean it shouldn't get updated. Oh and by the way....the new version of the website sucks compared to the old one.

04-07-2010, 02:33 PM	#60
Jrel Server: Butcherblock Guild: Blackstar Rising Rank: Senior Member Loremaster Join Date: Jul 2008 Posts: 452	It is not updating Rankings again. Please fix.