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#211 |
General
Join Date: Oct 2006
Posts: 5
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![]() Kiara wrote:
Thank you very much for this quick and useful answer. Good luck with the start of the new expansion! |
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#212 |
Loremaster
Join Date: Oct 2006
Posts: 756
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![]() Having bought all the previous updates, I have to say this has got to easily be the worst release ever in terms of getting the game out to the paying customer base. I have ordered the European DD from DLGamer and the whole site looks like it was put together in 30 mins as somebody's school project. I thought this was the 6th expansion for the game ? You'd think this would be a slick well oiled machine by now. My Digital Download key will not be available until 18:00 GMT which I'm guessing is 9am PST. Why ? What's the big deal with having it available when the servers go down at 12:00am PST ? Why isn't the update being rolled out ahead of time ? As one of the thousands of people who didn't get a Beta invite (whilst watching associates get invites for their 2nd/3rd accounts), I won't be able to use the Beta files to reduce the download time, so I'm going to be sat here watching my download count down the hours It's inconceivable that this release is by the same company that brought us the excellent deployment that was RoK. SoE - please learn lessons from this fiasco. |
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#213 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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![]() Quick question .... To download the new content through the patcher will we have to have put in our game code to get it to do so or will it just download it automatically regardless? Reason I am asking is if we are not getting the codes till later now I had planned on starting the patch before going to bed so that the bulk of it would 'hopefully' be done when I got up and that I wouldn't have to spend all day downloading but if we arent going to get them till late on the 16th (or will be the 17th for me) this might be the case I know I could download it through DLgamer but I know a few people who have tried it this way and had big problems with getting it installed so would prefer not to go down this road if possible as I am a bit of a numpty with computer stuff so if it did go wrong for me I wouldnt have a clue how to fix it lol |
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#214 |
Loremaster
Join Date: Nov 2004
Posts: 5,999
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![]() Adeyia@Antonia Bayle wrote:
DLGamer has been around since about 2002, they where one of the pioneers of this type of transaction for online gaming and just about any game that reuires a activation key. 18:00 GMT is actually 10:00 Pacific best lesson would be - don't offer any incentives and use a single distribution date.
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Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error |
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#215 |
Loremaster
Join Date: Nov 2004
Posts: 5,999
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![]() Maigraith wrote:
just enter the code to your account then launch the normal patcher, it will download the missing files for the expansion once the key is active, downloading it from anywhere or installing the CD/DVD with an existing up to date copy of the game on your hard drive will add hours to your update
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Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error |
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#216 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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![]() Wingrider01 wrote:
Thanks for the reply |
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#217 |
Community Relations
Join Date: Jul 2008
Posts: 4,359
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![]() For those worried about the DL Gamer keys. DL Gamer does NOT have invalid keys. They won't work until tomorrow. Please don't enter your keys until then. If you enter it tomorrow and still have issues, then please immediately contact CS. |
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#218 |
Loremaster
Join Date: Dec 2004
Posts: 473
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![]() Kiara wrote:
Thank you! |
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#219 |
Server: Najena
Guild: Aurora Noctum
Rank: Officer
Loremaster
Join Date: Dec 2004
Posts: 257
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![]() Kiara wrote:
Thanks Kiara But that does not address the problem. We don't have them and they are telling us we will not get them until after the Servers have come back up. Maybe I am confused, did I miss an update? |
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#220 |
Community Relations
Join Date: Jul 2008
Posts: 4,359
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![]() There isn't anything that I can do about when they decide to send the keys. All I can do is reassure everyone that the keys we gave them are good and the error is in trying to enter it before the 16th. We're planning to have the servers up at 9am PST. |
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#221 |
Server: Najena
Guild: Aurora Noctum
Rank: Officer
Loremaster
Join Date: Dec 2004
Posts: 257
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![]() Kiara wrote:
Ok, I give up, I have been defeated. As a final comment; SOE picked dlgamer not us. Why can't SOE tell them to release the Keys. At worse, tell then to release the Keys when the servers go down so we can get ready. /sigh ......... Edit: Just checked the status on dlgamer and saw this; EverQuest® II Sentinel’s Fate™ All-In-One Preorder available (new delivery date "Reason" Invalid Serial EQ2 SF") the 02/16/2010 at 16 or 18:00 GMT +1
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#222 |
Loremaster
Join Date: May 2005
Location: London
Posts: 1,417
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![]() Kiara wrote:
Is there no way you could show them the error of their ways, so that maybe we won't have to wait until 6pm to get the key? Pretty please!
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Lickle Milambers Qtoon |
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#223 |
Loremaster
Join Date: Dec 2004
Posts: 23
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![]() Well i posted about this site a couple pages back and since for once i wanted the COLECTOR's edition with the goodies i gave it a try myself after a couple others took the chance and a guildie has used the site before too. Well here is the results....signed up and placed my order...within 30 mins i now have my 3 Collector's editions keys that have been emailed to me and the boxes will be shipped. I can't test these keys until tomorrow but not expecting anything wrong with them at all. Best of all it cost be $69.99 USD like anywhere else and shipping which is optional cost me $38 USD for the 3 copies total. I think thats reasonable all things considered with this shenangins. So if any of you Australians or anyone else outside NA or you can't find a box and your in NA somewhere give this site a go... i'll repost as soon as i can verify they keys are legite to let everyone know 100 % but right now i'm very happy. |
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#224 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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![]() @jax wrote:
Thanks for that Jax, but unfortunately DLgamer already has my money so I have to stick it out with them and hope they sort their act out but aint holding my breath |
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#225 |
Loremaster
Join Date: Nov 2004
Location: Quebec
Posts: 67
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![]() Kiara wrote:
Just wanted to know why you tell us to NOT enter our keys before the 16? I'm just saying, as I got my key from an online reseller and entered my key this afternoon... everything got activated, got all my features and double checked my account subscription and I'm really activated for Sentinel's Fate... |
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#226 |
Loremaster
Join Date: Feb 2005
Posts: 58
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![]() Lickle@Nagafen wrote:
I for one am not giving up just yet lol. below is most recent contact with them they are still trying to test keys but ofcourse they don't work. I have been trying to explain why. I sent another email to say send them out at original time and they should work np for players and if not they can contact soe support. I hope this works. If you check your orders you will see they have updated info already. Am still working on it......... Support DLgamer wrote: Sir,We just tested them again, and they don't work :/Best regardsDLGamer staffUne nouvelle demande de contact de a été enregistré le 16-02-2010 De ,Ok below is my previous contact and your repy which i thank you for. Here s aditional information from SOE re your keys.For those worried about the DL Gamer keys.DL Gamer does NOT have invalid keys. They won't work until tomorrow.Please don't enter your keys until then. If you enter it tomorrow (as in 00.01 on the 16th) and still have issues, then please immediately contact CS.So pls pls send the keys we they were originally planned to give people time to download the content. They will work just send em out on time pls If you check your orders you will see they have updated info already. Am still working on it.........Anyone would think i worked for soe lol. Any help with this would be great kiara maybe you emailing them direct as they seem to be willing to listen |
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#227 |
Lead Volunteer Moderator
Join Date: Jun 2008
Posts: 3,921
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![]() yadi wrote:
I would have to assume due to the fact she is trying to be cautious.... If you register the key before the patch, anything can go wrong when servers come up tomorrow. I think that she is just erring on the side of caution. The fewer people with incident, the more time that can be spent helping those others that do have issues. |
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#228 |
Loremaster
Join Date: Feb 2005
Posts: 140
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#229 |
Loremaster
Join Date: Feb 2005
Posts: 58
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![]() So last email i just got from DLgamer is that they will try the keys they have at 00.01 on the 16th and if they work will send em out. So fingers crossed i guess not sure what else i can do other then hope a soe rep gets in contant with them and explains whats going on. Only strange thing now is that some people are saying they have already entered keys without issues on their account and yet DL gamer can't get theirs working but they are probably different key with different restrictions from retail ones. I just wanna get this party started and smoothly lol |
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#230 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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![]() papasmurf1004 wrote:
LOl Papa I am doing the same and emailing DLgamer to try and get some answers and got the following reply, very similar to yours Hello Sir,Unfortunately, we are encounting an Huge issue with our Activation keys, we have tried to activate a key on the SOE website then it return invalid.We cannot do anything for the moment, US got a DAY OFF and nobodies can answer on the publisher side.We definitively cannot send others activations keys without any contact with SoE staff on that case.For the moment there is no delay, game is live tomorrow, servers isn't up. We are confident in SOE staff to manage that issue in time.Regards,DLGamer staff Waiting to hear back from them again, but I would be interested to hear as to why some peoples codes are working but the ones with DLgamer are not?
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#231 |
ZAM EQII
Join Date: Nov 2004
Posts: 7,439
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![]() btw, 1800 GMT is 9am Pacific. Same time as the estimated end of the downtime. Kiara's been warning folks all ove rthe place not to enter any keys, no matter where they got them, befire the 16th, for fear they may bug. |
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#232 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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![]() Yup, which means we wont even be able to start patching the SF content till then, just as the game comes up |
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#233 |
Loremaster
Join Date: Feb 2005
Posts: 58
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![]() Calthine wrote:
yes but they were quoting 1800 gmt +1 so 10am pacific. But in the end i think it will get sorted if SOE contacts them which i'm sure they will in the end. |
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#234 |
General
Join Date: Feb 2008
Posts: 15
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#235 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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I just received my code from DLgamer, goes without saying I wont be inputting it to the 16th hehe
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#236 |
Loremaster
Join Date: Nov 2004
Posts: 50
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![]() anyone got their keys from dlgamer? |
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#237 |
Loremaster
Join Date: Nov 2004
Location: New Zealand
Posts: 63
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![]() Shakaar wrote:
As mentioned above I have now got my key, but my husband has not received his yet so I think they might have sent mine to get me to stop contacting them lol |
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#238 |
Loremaster
Join Date: Nov 2004
Posts: 6
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![]() Is DLgamer safe to use from Australia as well? I have been waiting for something to pop up on Steam to show me they will be providing it as well, but they don't even have it in their "coming soon" category.
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AB- Yiannis - Paladin Venekor - Revant - Paladin/Prov |
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#239 |
Loremaster
Join Date: Mar 2005
Posts: 302
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![]() My question is..... I live in Japan, I play on nagafen (US server). If I purchase from one of those DD locations in the original post, will that key still work for my account? What I mean is, lets say I buy it off the DD merchant, enter the code, and load up the game. Will I all of a sudden be seeing Japanese servers? I want to play on the 16th but dont want to mess up my purchase... I've always just bought things off the station store, and never had to buy from a DD merchant that was selling Japanese/UK versions. So I don't know if they are the same... |
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#240 |
Loremaster
Join Date: Sep 2008
Posts: 245
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![]() Interesting how its now the 16th in UK and still no sign of digital download on Steam, not even on the coming soon tab. |
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