AB server locked....

Nephretiti · 09-23-2009, 09:39 PM

Was able to log in and play for a bit - then suddenly - I am off the server.

Now a dev posts that they are locking servers to spread the bandwidth or something like that.

1st off - that's kind of a load of class A double barreled BS.

2nd off - if your not going to provide the service we are paying for for some folks - but allow others to play - then you may want to offer some kind of payback.

I have an access pass etc. Why the hell would you kick this kind of account and let others play instead?

Dasein · 09-23-2009, 09:44 PM

Nephretiti wrote:

Was able to log in and play for a bit - then suddenly - I am off the server.
Now a dev posts that they are locking servers to spread the bandwidth or something like that.
1st off - that's kind of a load of class A double barreled BS.
2nd off - if your not going to provide the service we are paying for for some folks - but allow others to play - then you may want to offer some kind of payback.
I have an access pass etc. Why the hell would you kick this kind of account and let others play instead?

1. The Achievements they've added likely increased the amount of information associated with each character by a substantial amount. As these achievements are being back-filled, this means characters are being updated en masse on log-in.

2. There is no SLA as part of our contract with SOE.

Tearltwo · 09-23-2009, 09:45 PM

http://forums.station.sony.com/eq2/...topic_id=459322

Nephretiti · 09-23-2009, 09:49 PM

1. It is STILL bullshiza to let some play and not others - especially if I was already playing and then suddenly locked out

2. The only SLA there is mostly includes customers complaining until they get what they deserve. The whole "squeaky wheel gets the oil" thing that seems to be the only rational the Devs follow.

You see, regardless of the SLA, if 100 people pay to play the game, but only 80 are allowed to play - then 20 people need to get some form of reimbursement for failure to provide a service. Please do not tell me you lack the understanding to follow this.

Laenai · 09-23-2009, 09:53 PM

Hi! *grins* Welcome to AB! You must be new here. Lemme give you a breakdown of our experience on update days.

What will happen is, the 3 highest population servers will be locked...that means AB, CB, and Nagafen.

After everyone else gets in and manages to get their game played, they'll begin unlocking those 3 servers starting with the one with the lowest population- which means AB will be last.

When it comes time to unlock AB (and possibly the other 2), they'll throttle the login servers so that only a few can get in at a time, preventing a server meltdown with all of us rabid ABers all trying to get in at the same time.

If you're a prime-time player, like me, you won't get to see any content until tomorrow night. If you want uninterrupted content, wait 2 nights. There'll be a hotfix out in the morning and probably at least the morning after that until everything gets settled down and they duct tape the server back together.

Your only other option will be to take the day off of work tomorrow and play while the (American) server population is at work. Your best bet will be around 2PM CST due to the possibility of hotfix...then crash...then offline servers for a fix to the hotfix.

See, there's a whole system to it on AB.

bulletrig · 09-23-2009, 09:57 PM

After more than 4 1/2 years on this game, I have learned one thing:

When there is a game update or expansion, do not expect to be able to log in and play normally!

There is SO MUCH information that has to be updated, changed, added to, or repaired, that the servers are going to be up and down all day long. This is not SOE's fault. Ask any programmer, something can work perfectly fine while testing, but when you push it live to hundreds of thousands of people, you find mistakes. Especially with the changes made today, there's tons and tons of information going back and forth, it's creating a bottleneck on the servers. The only reason our server is being locked is because of the population. Now, me, I like the big servers, and am willing to trade a little time offline for all the benefits the rest of the time. SOE is not trying to be unfair. Imagine how you would feel if they locked YOUR server because another server was having problems? Either way, someone is mad. This way, fewer people are affected, so it is better for the overall EQ2 subscriber.

Me, I opened up my chat with guild page here on station players, and as soon as I see another name, I'll yell happily and log in. Until then, I'm going to be patient...and maybe call in sick tomorrow so I can play.

Dasein · 09-23-2009, 10:00 PM

Nephretiti wrote:

1. It is STILL bullshiza to let some play and not others - especially if I was already playing and then suddenly locked out
2. The only SLA there is mostly includes customers complaining until they get what they deserve. The whole "squeaky wheel gets the oil" thing that seems to be the only rational the Devs follow.
You see, regardless of the SLA, if 100 people pay to play the game, but only 80 are allowed to play - then 20 people need to get some form of reimbursement for failure to provide a service. Please do not tell me you lack the understanding to follow this.

This is a temporary condition - we're talking a few hours at most, likely not more than an hour. If this sort of limitation were the norm, perhaps you would have a stronger argument, but throttling logins temporarily until the load decreases may be a necessary step towards getting the servers stable, and the least bad option available.

Additionally, to tihn we should somehow get compensated for the hour we cannot play is absurd. SOE has no contractual obligation to provide any service level, nor are there any penalties specified - there is no guarnatee of 99.99% uptime or anything of that sort.

Rqron · 09-23-2009, 10:00 PM

that is just typical SOE BS like always. pushing new content but too lazy and cheap to fix old problems. The highly populated servers have not enough resources for prime time play period. SOE plays the game of allocating just enough resources to satisfy the average load...don't invest, it is better to pocket the money and run a marginal system.. its the same BS internet service providers used to do when BW was still really expensive. I rather have them come to the senses and fix the system to make it stable then to push updates like this and the next big one in February KNOWING they will have problems...its nothing new SOE, it happens every friggen time and after a big update goes on for weeks and month. Unless one plays off peak times there are always delays in zoning and crashes during prime time. Clearly a server performance issue it works great early mornings at off peak and sux at night during prime time, there is either not enough BW to the server or not enough hardware. It is time for SOE to take some of the subscription money and update the old and ailing system.

Rron

Dawnya · 09-23-2009, 10:01 PM

I've been on AB for years personally and I have come to expect this on update days but I can still see where Neph is coming from and I agree with him yet I still understand that not everything is going to run perfect. Admittedly tho Im still kinda peeved that others get to play while some of us are not so lucky as to get that luxury of getting our money's worth lol.

Nadev · 09-23-2009, 10:01 PM

Maybe they should offer free character transfers off AB?

Amnerys · 09-23-2009, 10:02 PM

Please trust that when servers have issues it is not looked upon lightly on our end.

And if it makes anyone feel any better, several of us have characters on those precise servers. In fact, one of my co-workers husband's just called and told her to get the server back up because he was working on something. If only we Community Relations folks had the power...

Server issues are a cause for major scrambling in several departments to find the best, fastest solution. No one likes for the servers to go down...players, employees or anyone. We'll get them back up as quickly as possible, but we also want to find out what is causing the problem so we can work to eliminate future issues.

In the meantime while we sort things out, we thank you for your patience and understanding.

Nephretiti · 09-23-2009, 10:03 PM

And obviously you completely fail to understand the purpose of this post. We pay for a service. Every month SOE rightly expects us to agree to our service agreement - i.e. - they want to get paid. That isn't a bad thing.

Consequently, we should be able to play when the servers are up - and - amazingly - the servers are indeed up. But we are not allowed to play.

Follow the logic here now...

we don't get to play - then they should provide some sort of payback in lieu of failing to abide by the agreement. Oh, I'm not saying "gimme back money" - maybe a XP pot or something etc. And not one of those wee todd id "bonus weekend XP for all" things either. How about a little station cash? LoN booster? Something? ANYTHING? Really - all I want is the ability to play the game when the servers are up. And not be told that wow - most of everyone gets to play - but not you.

The other thing is that I logged in not long after the servers went live - I was one of the first ones there. you know - first come, first serve? How the heck did I get removed from the server and locked out so someone else could play? If they can do it to me, a premium account, then they should be able to do it to those free accounts etc. so I can log back in. Honestly, what ever happened to proper customer satisfaction? I am not asking for too much here.

Gungo · 09-23-2009, 10:04 PM

They should upgrade naggy, antonia bayle and crushbone servers to 64 bit.

Nadev · 09-23-2009, 10:08 PM

Well you are still getting what you pay for, there are 18 other servers you could play on while you wait for AB to come back up, but if playing the victim lets you sleep at night have at it.

When you chose to play on the busiest server stuff likes this happens, it doesn't matter what game or what company makes the games, servers can only hold so many people at once.

You can always reroll on a different server, or move your character if these down times are too much of an inconvience.

Dasein · 09-23-2009, 10:08 PM

Nephretiti wrote:

And obviously you completely fail to understand the purpose of this post. We pay for a service. Every month SOE rightly expects us to agree to our service agreement - i.e. - they want to get paid. That isn't a bad thing.
Consequently, we should be able to play when the servers are up - and - amazingly - the servers are indeed up. But we are not allowed to play.
Follow the logic here now...
we don't get to play - then they should provide some sort of payback in lieu of failing to abide by the agreement. Oh, I'm not saying "gimme back money" - maybe a XP pot or something etc. And not one of those wee todd id "bonus weekend XP for all" things either. How about a little station cash? LoN booster? Something? ANYTHING? Really - all I want is the ability to play the game when the servers are up. And not be told that wow - most of everyone gets to play - but not you.
The other thing is that I logged in not long after the servers went live - I was one of the first ones there. you know - first come, first serve? How the heck did I get removed from the server and locked out so someone else could play? If they can do it to me, a premium account, then they should be able to do it to those free accounts etc. so I can log back in. Honestly, what ever happened to proper customer satisfaction? I am not asking for too much here.

You are inventing contractual obligations that simply do not exist. Read the EULA - SOE is obligated to do very little, and consumer protection laws aren't going to do much good for a bit of temporary downtime here and there.

What you are forgetting is why they are throttling logins - if they didn't, then you'd simply see a pattern of mass logins, and another crash, and you'd get to play even less. At least this way, the problem of updating characters resolves itself and everyone gets to play sooner rather than later.

pegataurus · 09-23-2009, 10:09 PM

Well guess this update was kinda fun for those who got to enjoy it...but those of us who didn't get to sit around home all day and mess with our toons, again got the short end, no play time tonite, because we didn't log in first, great..so while everyone else is grouping, raiding and playing tomorrow or Friday, rest of us get to reset all our stuff and gear, because we were the lucky ones who were locked out of game, just remembe that when you get ready to take that subscription money this month, I protest paying for a game I cannot play, no place in the update did it tell us ahead of time a slect group of people will be able to play the game after the update and the rest of you...keep checking back all nite long, cause maybe when 10,000 other people get tired and have to log we MAY get a chance to get into the game and play a bit before we have to log for work tomorrow.... typical soe action, which means, we don't get to partcipate in any of the new zones, world quests or any of the new updates, until someone else has done em all and are tired of doing them, thanks for the heads up on not being able to play at all today, shows how much soe cares about SOME people and others, just sit and stare at the screen. Think I might have to switch back to Lord of the Rings, this is stupid....

Biggdeuce · 09-23-2009, 10:12 PM

Nadev wrote:

Well you are still getting what you pay for, there are 18 other servers you could play on while you wait for AB to come back up, but if playing the victim lets you sleep at night have at it.
When you chose to play on the busiest server stuff likes this happens, it doesn't matter what game or what company makes the games, servers can only hold so many people at once.
You can always reroll on a different server, or move your character if these down times are too much of an inconvience.

um no..u cant create another toon to play on another server..now all servers are locked...or atleast locked so u cant create toons. lol..time to go to bed and give it a shot tomorrow night. o well so is life.

Amnerys · 09-23-2009, 10:13 PM

We're back online! Log in! SMILEY

Rajirrah · 09-23-2009, 10:13 PM

Nephretiti wrote:

And obviously you completely fail to understand the purpose of this post. We pay for a service. Every month SOE rightly expects us to agree to our service agreement - i.e. - they want to get paid. That isn't a bad thing.
Consequently, we should be able to play when the servers are up - and - amazingly - the servers are indeed up. But we are not allowed to play.
Follow the logic here now...
we don't get to play - then they should provide some sort of payback in lieu of failing to abide by the agreement. Oh, I'm not saying "gimme back money" - maybe a XP pot or something etc. And not one of those wee todd id "bonus weekend XP for all" things either. How about a little station cash? LoN booster? Something? ANYTHING? Really - all I want is the ability to play the game when the servers are up. And not be told that wow - most of everyone gets to play - but not you.
The other thing is that I logged in not long after the servers went live - I was one of the first ones there. you know - first come, first serve? How the heck did I get removed from the server and locked out so someone else could play? If they can do it to me, a premium account, then they should be able to do it to those free accounts etc. so I can log back in. Honestly, what ever happened to proper customer satisfaction? I am not asking for too much here.

Hmm, Ok so you pay $.50 a day to play, If the servers are down for a day, which isn't likely you would be due $.50. Most likely they may be down a few hours that would be much less than $.50 what would you do with all that money!! Woot, can't even buy a pack of gum. Certainly you can find something to do with that time you can't play Everquest II. Maybe get reaquainted with those other people wandering aimlessly around the house, or if you live alone, perhaps you might go down to the store and buy a pack of gum and send the bill to SOE. Now there's a thought.

Nephretiti · 09-23-2009, 10:15 PM

Actually Daesin there is a lot more here than you think. But the simple fact is that no one is going to sue for $29.99. Sadly, SOE knows this. Regardless, you are failing ti understand my point entirely - I am not saying they should do it because they are contractually obligated to do so - I am saying they should do something because of their lack of foresight has caused a number of us to be inconvenienced and it would be the prudent thing to do to keep 20% of your loyal customers happy. Again - I am not asking for money - do something nice for us - what does a pack of lon boosters actually cost them?

Their thought process should not be "Oh crap - they can't play - sucks to be them" - It should be "Doggone it, they are paying us for entertainment - lets entertain them and hold a forums scavenger hunt" or something along that line.

Rqron · 09-23-2009, 10:20 PM

Nephretiti wrote:

Actually Daesin there is a lot more here than you think. But the simple fact is that no one is going to sue for $29.99. Sadly, SOE knows this. Regardless, you are failing ti understand my point entirely - I am not saying they should do it because they are contractually obligated to do so - I am saying they should do something because of their lack of foresight has caused a number of us to be inconvenienced and it would be the prudent thing to do to keep 20% of your loyal customers happy. Again - I am not asking for money - do something nice for us - what does a pack of lon boosters actually cost them?
Their thought process should not be "Oh crap - they can't play - sucks to be them" - It should be "Doggone it, they are paying us for entertainment - lets entertain them and hold a forums scavenger hunt" or something along that line.

Don't waste your breath on fanboy Daesin lol he will always give you the company line.

Rron

Elorah · 09-23-2009, 10:25 PM

Hmm, I just always thought that things like this fell under the EULA... Play experience may change type of thing...

I logged in for a while tonight, but then as more people logged in, it became very stuttery. I couldnt play anymore like that. The event will be up for a while, so everyone should have some time to work on it....

This gives me time to figure out who get that nifty rain cloud...

Dasein · 09-23-2009, 10:30 PM

Rqron wrote:

Nephretiti wrote:
Actually Daesin there is a lot more here than you think. But the simple fact is that no one is going to sue for $29.99. Sadly, SOE knows this. Regardless, you are failing ti understand my point entirely - I am not saying they should do it because they are contractually obligated to do so - I am saying they should do something because of their lack of foresight has caused a number of us to be inconvenienced and it would be the prudent thing to do to keep 20% of your loyal customers happy. Again - I am not asking for money - do something nice for us - what does a pack of lon boosters actually cost them?
Their thought process should not be "Oh crap - they can't play - sucks to be them" - It should be "Doggone it, they are paying us for entertainment - lets entertain them and hold a forums scavenger hunt" or something along that line.
Don't waste your breath on fanboy Daesin lol he will always give you the company line.
Rron

Sorry, but a half hour or so of down time isn't that big of a deal. I save my righteous indignation for things that matter.

Rqron · 09-23-2009, 10:32 PM

Server is up log in..lol we have 8 accounts between friends and we are all stuck at the receiving zone info screen... servers up my ar$e

Jovie · 09-23-2009, 10:33 PM

Dear Guk server hampster,

If you will let me back on i will arrange for prompt delivery of a saucer of milk and a bit of cheese.

Love,

Me

Vi · 09-23-2009, 10:34 PM

Crushbone is locked intermittently this evening. Also that other game that sounds like eyeon, is also having similar issues. All of the servers are so overloaded there is a 1 to 2 hour wait on every server.

I would think stuff like bandwith wouldn't be a problem today.. I mean, there seems to be enough bandwith on the station marketplace and the page that sucks the money out of my credit card every month.

Nephretiti · 09-23-2009, 10:34 PM

Hmph - at least you get the servers aknowledgment that your trying to log in.

My server says my characters don't exist.....

LadyMist · 09-23-2009, 10:35 PM

I knew I shouldn't have swapped to an alt, now I am locked out again Grrrrr

Moldylocks · 09-23-2009, 10:35 PM

Thank you for the admin reply SMILEY

Been here almost since launch too, so I know how it goes after GU's, xpacs, etc..

I'd like to log on asap, but I know that you guys are on it. I hope that everyone else will read this thread, plus take in consideration that its all going to be good shortly.

pegataurus · 09-23-2009, 10:36 PM

In defense of Naf let me tell you I am on Crushbone, tells me it is up and running....NOT when I try to log in still says locked, and as for moving to a less populated server????? Don't even go there, I started this game on a LESS POPULATED server INNOUTHULE, and they got rid of that one and merged it with Crushbone, so that is not the player fault, soe created the problem when they merged servers....just an FYI, should have left us alone on Inny....

09-23-2009, 09:44 PM	#2
Dasein Loremaster Join Date: Nov 2004 Posts: 2,847	Nephretiti wrote: Was able to log in and play for a bit - then suddenly - I am off the server. Now a dev posts that they are locking servers to spread the bandwidth or something like that. 1st off - that's kind of a load of class A double barreled BS. 2nd off - if your not going to provide the service we are paying for for some folks - but allow others to play - then you may want to offer some kind of payback. I have an access pass etc. Why the hell would you kick this kind of account and let others play instead? 1. The Achievements they've added likely increased the amount of information associated with each character by a substantial amount. As these achievements are being back-filled, this means characters are being updated en masse on log-in. 2. There is no SLA as part of our contract with SOE. __________________ Troll Lord Casywdian

09-23-2009, 09:45 PM	#3
Tearltwo Loremaster Join Date: Nov 2004 Location: Denver, CO Posts: 47	http://forums.station.sony.com/eq2/...topic_id=459322 __________________ Tearl Stoneheart 90/265 Guardian/90 Armorer - 450/450 Transmuter Crushbone Guild Councel - Reckless Abandon

09-23-2009, 09:53 PM	#5
Laenai Server: Oasis Guild: Tyranny Rank: Raider Loremaster Join Date: May 2005 Posts: 634	Hi! grins Welcome to AB! You must be new here. Lemme give you a breakdown of our experience on update days. What will happen is, the 3 highest population servers will be locked...that means AB, CB, and Nagafen. After everyone else gets in and manages to get their game played, they'll begin unlocking those 3 servers starting with the one with the lowest population- which means AB will be last. When it comes time to unlock AB (and possibly the other 2), they'll throttle the login servers so that only a few can get in at a time, preventing a server meltdown with all of us rabid ABers all trying to get in at the same time. If you're a prime-time player, like me, you won't get to see any content until tomorrow night. If you want uninterrupted content, wait 2 nights. There'll be a hotfix out in the morning and probably at least the morning after that until everything gets settled down and they duct tape the server back together. Your only other option will be to take the day off of work tomorrow and play while the (American) server population is at work. Your best bet will be around 2PM CST due to the possibility of hotfix...then crash...then offline servers for a fix to the hotfix. See, there's a whole system to it on AB. __________________

09-23-2009, 10:00 PM	#7
Dasein Loremaster Join Date: Nov 2004 Posts: 2,847	Nephretiti wrote: 1. It is STILL bullshiza to let some play and not others - especially if I was already playing and then suddenly locked out 2. The only SLA there is mostly includes customers complaining until they get what they deserve. The whole "squeaky wheel gets the oil" thing that seems to be the only rational the Devs follow. You see, regardless of the SLA, if 100 people pay to play the game, but only 80 are allowed to play - then 20 people need to get some form of reimbursement for failure to provide a service. Please do not tell me you lack the understanding to follow this. This is a temporary condition - we're talking a few hours at most, likely not more than an hour. If this sort of limitation were the norm, perhaps you would have a stronger argument, but throttling logins temporarily until the load decreases may be a necessary step towards getting the servers stable, and the least bad option available. Additionally, to tihn we should somehow get compensated for the hour we cannot play is absurd. SOE has no contractual obligation to provide any service level, nor are there any penalties specified - there is no guarnatee of 99.99% uptime or anything of that sort. __________________ Troll Lord Casywdian

09-23-2009, 10:01 PM	#10
Nadev Loremaster Join Date: Nov 2004 Posts: 19	Maybe they should offer free character transfers off AB? __________________

09-23-2009, 09:39 PM	#1
Nephretiti Loremaster Join Date: Nov 2004 Posts: 185	Was able to log in and play for a bit - then suddenly - I am off the server. Now a dev posts that they are locking servers to spread the bandwidth or something like that. 1st off - that's kind of a load of class A double barreled BS. 2nd off - if your not going to provide the service we are paying for for some folks - but allow others to play - then you may want to offer some kind of payback. I have an access pass etc. Why the hell would you kick this kind of account and let others play instead?

09-23-2009, 09:49 PM	#4
Nephretiti Loremaster Join Date: Nov 2004 Posts: 185	1. It is STILL bullshiza to let some play and not others - especially if I was already playing and then suddenly locked out 2. The only SLA there is mostly includes customers complaining until they get what they deserve. The whole "squeaky wheel gets the oil" thing that seems to be the only rational the Devs follow. You see, regardless of the SLA, if 100 people pay to play the game, but only 80 are allowed to play - then 20 people need to get some form of reimbursement for failure to provide a service. Please do not tell me you lack the understanding to follow this.

09-23-2009, 09:57 PM	#6
bulletrig Loremaster Join Date: Feb 2005 Posts: 27	After more than 4 1/2 years on this game, I have learned one thing: When there is a game update or expansion, do not expect to be able to log in and play normally! There is SO MUCH information that has to be updated, changed, added to, or repaired, that the servers are going to be up and down all day long. This is not SOE's fault. Ask any programmer, something can work perfectly fine while testing, but when you push it live to hundreds of thousands of people, you find mistakes. Especially with the changes made today, there's tons and tons of information going back and forth, it's creating a bottleneck on the servers. The only reason our server is being locked is because of the population. Now, me, I like the big servers, and am willing to trade a little time offline for all the benefits the rest of the time. SOE is not trying to be unfair. Imagine how you would feel if they locked YOUR server because another server was having problems? Either way, someone is mad. This way, fewer people are affected, so it is better for the overall EQ2 subscriber. Me, I opened up my chat with guild page here on station players, and as soon as I see another name, I'll yell happily and log in. Until then, I'm going to be patient...and maybe call in sick tomorrow so I can play.

09-23-2009, 10:00 PM	#8
Rqron Loremaster Join Date: Mar 2006 Posts: 886	that is just typical SOE BS like always. pushing new content but too lazy and cheap to fix old problems. The highly populated servers have not enough resources for prime time play period. SOE plays the game of allocating just enough resources to satisfy the average load...don't invest, it is better to pocket the money and run a marginal system.. its the same BS internet service providers used to do when BW was still really expensive. I rather have them come to the senses and fix the system to make it stable then to push updates like this and the next big one in February KNOWING they will have problems...its nothing new SOE, it happens every friggen time and after a big update goes on for weeks and month. Unless one plays off peak times there are always delays in zoning and crashes during prime time. Clearly a server performance issue it works great early mornings at off peak and sux at night during prime time, there is either not enough BW to the server or not enough hardware. It is time for SOE to take some of the subscription money and update the old and ailing system. Rron

09-23-2009, 10:01 PM	#9
Dawnya Server: Antonia Bayle Guild: Norrathian Defenders Rank: Queen Loremaster Join Date: Nov 2006 Posts: 38	I've been on AB for years personally and I have come to expect this on update days but I can still see where Neph is coming from and I agree with him yet I still understand that not everything is going to run perfect. Admittedly tho Im still kinda peeved that others get to play while some of us are not so lucky as to get that luxury of getting our money's worth lol.

09-23-2009, 10:02 PM	#11
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	Please trust that when servers have issues it is not looked upon lightly on our end. And if it makes anyone feel any better, several of us have characters on those precise servers. In fact, one of my co-workers husband's just called and told her to get the server back up because he was working on something. If only we Community Relations folks had the power... Server issues are a cause for major scrambling in several departments to find the best, fastest solution. No one likes for the servers to go down...players, employees or anyone. We'll get them back up as quickly as possible, but we also want to find out what is causing the problem so we can work to eliminate future issues. In the meantime while we sort things out, we thank you for your patience and understanding.

09-23-2009, 10:03 PM	#12
Nephretiti Loremaster Join Date: Nov 2004 Posts: 185	And obviously you completely fail to understand the purpose of this post. We pay for a service. Every month SOE rightly expects us to agree to our service agreement - i.e. - they want to get paid. That isn't a bad thing. Consequently, we should be able to play when the servers are up - and - amazingly - the servers are indeed up. But we are not allowed to play. Follow the logic here now... we don't get to play - then they should provide some sort of payback in lieu of failing to abide by the agreement. Oh, I'm not saying "gimme back money" - maybe a XP pot or something etc. And not one of those wee todd id "bonus weekend XP for all" things either. How about a little station cash? LoN booster? Something? ANYTHING? Really - all I want is the ability to play the game when the servers are up. And not be told that wow - most of everyone gets to play - but not you. The other thing is that I logged in not long after the servers went live - I was one of the first ones there. you know - first come, first serve? How the heck did I get removed from the server and locked out so someone else could play? If they can do it to me, a premium account, then they should be able to do it to those free accounts etc. so I can log back in. Honestly, what ever happened to proper customer satisfaction? I am not asking for too much here.

09-23-2009, 10:04 PM	#13
Gungo Loremaster Join Date: Dec 2004 Location: Crushbone Posts: 5,378	They should upgrade naggy, antonia bayle and crushbone servers to 64 bit.

09-23-2009, 10:08 PM	#14
Nadev Loremaster Join Date: Nov 2004 Posts: 19	Well you are still getting what you pay for, there are 18 other servers you could play on while you wait for AB to come back up, but if playing the victim lets you sleep at night have at it. When you chose to play on the busiest server stuff likes this happens, it doesn't matter what game or what company makes the games, servers can only hold so many people at once. You can always reroll on a different server, or move your character if these down times are too much of an inconvience. __________________

09-23-2009, 10:08 PM	#15
Dasein Loremaster Join Date: Nov 2004 Posts: 2,847	Nephretiti wrote: And obviously you completely fail to understand the purpose of this post. We pay for a service. Every month SOE rightly expects us to agree to our service agreement - i.e. - they want to get paid. That isn't a bad thing. Consequently, we should be able to play when the servers are up - and - amazingly - the servers are indeed up. But we are not allowed to play. Follow the logic here now... we don't get to play - then they should provide some sort of payback in lieu of failing to abide by the agreement. Oh, I'm not saying "gimme back money" - maybe a XP pot or something etc. And not one of those wee todd id "bonus weekend XP for all" things either. How about a little station cash? LoN booster? Something? ANYTHING? Really - all I want is the ability to play the game when the servers are up. And not be told that wow - most of everyone gets to play - but not you. The other thing is that I logged in not long after the servers went live - I was one of the first ones there. you know - first come, first serve? How the heck did I get removed from the server and locked out so someone else could play? If they can do it to me, a premium account, then they should be able to do it to those free accounts etc. so I can log back in. Honestly, what ever happened to proper customer satisfaction? I am not asking for too much here. You are inventing contractual obligations that simply do not exist. Read the EULA - SOE is obligated to do very little, and consumer protection laws aren't going to do much good for a bit of temporary downtime here and there. What you are forgetting is why they are throttling logins - if they didn't, then you'd simply see a pattern of mass logins, and another crash, and you'd get to play even less. At least this way, the problem of updating characters resolves itself and everyone gets to play sooner rather than later. __________________ Troll Lord Casywdian

09-23-2009, 10:09 PM	#16
pegataurus Loremaster Join Date: Aug 2005 Posts: 8	Well guess this update was kinda fun for those who got to enjoy it...but those of us who didn't get to sit around home all day and mess with our toons, again got the short end, no play time tonite, because we didn't log in first, great..so while everyone else is grouping, raiding and playing tomorrow or Friday, rest of us get to reset all our stuff and gear, because we were the lucky ones who were locked out of game, just remembe that when you get ready to take that subscription money this month, I protest paying for a game I cannot play, no place in the update did it tell us ahead of time a slect group of people will be able to play the game after the update and the rest of you...keep checking back all nite long, cause maybe when 10,000 other people get tired and have to log we MAY get a chance to get into the game and play a bit before we have to log for work tomorrow.... typical soe action, which means, we don't get to partcipate in any of the new zones, world quests or any of the new updates, until someone else has done em all and are tired of doing them, thanks for the heads up on not being able to play at all today, shows how much soe cares about SOME people and others, just sit and stare at the screen. Think I might have to switch back to Lord of the Rings, this is stupid....

09-23-2009, 10:12 PM	#17
Biggdeuce Lord Join Date: Apr 2009 Posts: 20	Nadev wrote: Well you are still getting what you pay for, there are 18 other servers you could play on while you wait for AB to come back up, but if playing the victim lets you sleep at night have at it. When you chose to play on the busiest server stuff likes this happens, it doesn't matter what game or what company makes the games, servers can only hold so many people at once. You can always reroll on a different server, or move your character if these down times are too much of an inconvience. um no..u cant create another toon to play on another server..now all servers are locked...or atleast locked so u cant create toons. lol..time to go to bed and give it a shot tomorrow night. o well so is life.

09-23-2009, 10:13 PM	#18
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	We're back online! Log in!

09-23-2009, 10:13 PM	#19
Rajirrah Server: Antonia Bayle Guild: Medieval Syndicate Rank: Knight Loremaster Join Date: Sep 2005 Posts: 54	Nephretiti wrote: And obviously you completely fail to understand the purpose of this post. We pay for a service. Every month SOE rightly expects us to agree to our service agreement - i.e. - they want to get paid. That isn't a bad thing. Consequently, we should be able to play when the servers are up - and - amazingly - the servers are indeed up. But we are not allowed to play. Follow the logic here now... we don't get to play - then they should provide some sort of payback in lieu of failing to abide by the agreement. Oh, I'm not saying "gimme back money" - maybe a XP pot or something etc. And not one of those wee todd id "bonus weekend XP for all" things either. How about a little station cash? LoN booster? Something? ANYTHING? Really - all I want is the ability to play the game when the servers are up. And not be told that wow - most of everyone gets to play - but not you. The other thing is that I logged in not long after the servers went live - I was one of the first ones there. you know - first come, first serve? How the heck did I get removed from the server and locked out so someone else could play? If they can do it to me, a premium account, then they should be able to do it to those free accounts etc. so I can log back in. Honestly, what ever happened to proper customer satisfaction? I am not asking for too much here. Hmm, Ok so you pay $.50 a day to play, If the servers are down for a day, which isn't likely you would be due $.50. Most likely they may be down a few hours that would be much less than $.50 what would you do with all that money!! Woot, can't even buy a pack of gum. Certainly you can find something to do with that time you can't play Everquest II. Maybe get reaquainted with those other people wandering aimlessly around the house, or if you live alone, perhaps you might go down to the store and buy a pack of gum and send the bill to SOE. Now there's a thought.

09-23-2009, 10:15 PM	#20
Nephretiti Loremaster Join Date: Nov 2004 Posts: 185	Actually Daesin there is a lot more here than you think. But the simple fact is that no one is going to sue for $29.99. Sadly, SOE knows this. Regardless, you are failing ti understand my point entirely - I am not saying they should do it because they are contractually obligated to do so - I am saying they should do something because of their lack of foresight has caused a number of us to be inconvenienced and it would be the prudent thing to do to keep 20% of your loyal customers happy. Again - I am not asking for money - do something nice for us - what does a pack of lon boosters actually cost them? Their thought process should not be "Oh crap - they can't play - sucks to be them" - It should be "Doggone it, they are paying us for entertainment - lets entertain them and hold a forums scavenger hunt" or something along that line.

09-23-2009, 10:20 PM	#21
Rqron Loremaster Join Date: Mar 2006 Posts: 886	Nephretiti wrote: Actually Daesin there is a lot more here than you think. But the simple fact is that no one is going to sue for $29.99. Sadly, SOE knows this. Regardless, you are failing ti understand my point entirely - I am not saying they should do it because they are contractually obligated to do so - I am saying they should do something because of their lack of foresight has caused a number of us to be inconvenienced and it would be the prudent thing to do to keep 20% of your loyal customers happy. Again - I am not asking for money - do something nice for us - what does a pack of lon boosters actually cost them? Their thought process should not be "Oh crap - they can't play - sucks to be them" - It should be "Doggone it, they are paying us for entertainment - lets entertain them and hold a forums scavenger hunt" or something along that line. Don't waste your breath on fanboy Daesin lol he will always give you the company line. Rron

09-23-2009, 10:25 PM	#22
Elorah Loremaster Join Date: Mar 2005 Posts: 3,200	Hmm, I just always thought that things like this fell under the EULA... Play experience may change type of thing... I logged in for a while tonight, but then as more people logged in, it became very stuttery. I couldnt play anymore like that. The event will be up for a while, so everyone should have some time to work on it.... This gives me time to figure out who get that nifty rain cloud... __________________

09-23-2009, 10:30 PM	#23
Dasein Loremaster Join Date: Nov 2004 Posts: 2,847	Rqron wrote: Nephretiti wrote: Actually Daesin there is a lot more here than you think. But the simple fact is that no one is going to sue for $29.99. Sadly, SOE knows this. Regardless, you are failing ti understand my point entirely - I am not saying they should do it because they are contractually obligated to do so - I am saying they should do something because of their lack of foresight has caused a number of us to be inconvenienced and it would be the prudent thing to do to keep 20% of your loyal customers happy. Again - I am not asking for money - do something nice for us - what does a pack of lon boosters actually cost them? Their thought process should not be "Oh crap - they can't play - sucks to be them" - It should be "Doggone it, they are paying us for entertainment - lets entertain them and hold a forums scavenger hunt" or something along that line. Don't waste your breath on fanboy Daesin lol he will always give you the company line. Rron Sorry, but a half hour or so of down time isn't that big of a deal. I save my righteous indignation for things that matter. __________________ Troll Lord Casywdian

09-23-2009, 10:32 PM	#24
Rqron Loremaster Join Date: Mar 2006 Posts: 886	Server is up log in..lol we have 8 accounts between friends and we are all stuck at the receiving zone info screen... servers up my ar$e

09-23-2009, 10:33 PM	#25
Jovie Server: Guk Can't decide... Join Date: Mar 2006 Posts: 880	Dear Guk server hampster, If you will let me back on i will arrange for prompt delivery of a saucer of milk and a bit of cheese. Love, Me

09-23-2009, 10:34 PM	#26
Vi Server: Crushbone Guild: Eternal Punishment Rank: Torturer General Join Date: May 2006 Location: Cranston, RI Posts: 17	Crushbone is locked intermittently this evening. Also that other game that sounds like eyeon, is also having similar issues. All of the servers are so overloaded there is a 1 to 2 hour wait on every server. I would think stuff like bandwith wouldn't be a problem today.. I mean, there seems to be enough bandwith on the station marketplace and the page that sucks the money out of my credit card every month.

09-23-2009, 10:35 PM	#28
LadyMist Loremaster Join Date: Nov 2004 Posts: 270	I knew I shouldn't have swapped to an alt, now I am locked out again Grrrrr __________________

09-23-2009, 10:35 PM	#29
Moldylocks Loremaster Join Date: Jul 2005 Posts: 189	Thank you for the admin reply Been here almost since launch too, so I know how it goes after GU's, xpacs, etc.. I'd like to log on asap, but I know that you guys are on it. I hope that everyone else will read this thread, plus take in consideration that its all going to be good shortly.

09-23-2009, 10:36 PM	#30
pegataurus Loremaster Join Date: Aug 2005 Posts: 8	In defense of Naf let me tell you I am on Crushbone, tells me it is up and running....NOT when I try to log in still says locked, and as for moving to a less populated server????? Don't even go there, I started this game on a LESS POPULATED server INNOUTHULE, and they got rid of that one and merged it with Crushbone, so that is not the player fault, soe created the problem when they merged servers....just an FYI, should have left us alone on Inny....