The server is unable to find your char???!?!?! [Removed for Content]!!!

Iceband · 09-23-2009, 08:49 PM

AB is telling me it cant my chars, on multiple accounts, tried on two different computers....

Chiyoiche · 09-23-2009, 08:51 PM

http://forums.station.sony.com/eq2/...topic_id=459308

Juravael · 09-23-2009, 08:54 PM

Same message here....

The Server is unable to find your characters.

Please exit and rerun the patcher.

TSR-KenC · 09-23-2009, 08:59 PM

There may be a few issues caused by the recent patch that need to be ironed out, which I'm sure won't take long (likely a hotfix) - or the fact that there has been a load of folks logging in and patching today may be slowing things a bit down. I'm not positive on the details currently!

Chiyoiche: I see your characters came back though you reported some other issues with zoning as well. Is that still occuring?

Amnerys · 09-23-2009, 09:03 PM

I just talked to the dev team. They're aware of the problem and are looking into it. Sorry for the inconvenience!!

Chiyoiche · 09-23-2009, 09:04 PM

yes, for the initial load in from character select. took 5 mins to zone into nek forest. now attempting to zone into thundering steps and currently around if not over the 4 min mark so far. i am on my alt, sunisai. my fury and the same is happening with my boyfreind, ulekae.

TheGamingFre · 09-23-2009, 09:05 PM

I have also been having this issue, I have attempted to get back into the game after it locked up during zoning via one of the portals that are all over the place for the event. I closed out the game and when I logged back in I could not go strait to my charecter, it insteed re routed me to the charecter select window while telling me that the server was down for AB. After a few moments the messages went a way and I tried to log in only to get the message "The server is unable to find your charecter, ect ect ect"

I have tried mulitple times to log back in but have had the same problem each time.

Houligan · 09-23-2009, 09:05 PM

Same here, after crashing while zoning -- Server can't find your character.

Amnerys · 09-23-2009, 09:05 PM

Please see my post above. SMILEY

kelesia · 09-23-2009, 09:11 PM

It's raid time and I can't login to try out the new zone. Having the message 'THe server can't find your character' is incredibly frightening as this is a new error. And now it just tells me AB is down and ony showing 4 characters SMILEY

This is why updates need to bake on Test for a while before pushing to Live. To iron out these kinks.

carpe_caminus · 09-23-2009, 09:14 PM

More than likely just heavy server load. Raid time + patch day = rough road.

TSR-KenC · 09-23-2009, 09:16 PM

Lillya@Antonia Bayle wrote:

It's raid time and I can't login to try out the new zone. Having the message 'THe server can't find your character' is incredibly frightening as this is a new error. And now it just tells me AB is down and ony showing 4 characters
This is why updates need to bake on Test for a while before pushing to Live. To iron out these kinks.

Regrettably, there are some issues that will never reveal themselves as issues until 800+ people are running the content at once. I don't believe the test server ever gets that high, generally!

The graphics issue being reported is certainly on all servers, but the connection problems seem to be mainly occurring on AB and Crushbone.

Aktad · 09-23-2009, 09:18 PM

I'm also receiving this same error message. Was able to log in successfully one time with main character "Fitzwilliams" on AB... logged off to character select, picked another toon "Venklor" and clicked "Play".... I got this same error message about character not being found - repatch.

I exited and re-launched EQ - only saw 4 characters in the pick list, attempted to re-log in again and received "Unable to find your character" message.

Tehom · 09-23-2009, 09:20 PM

AB appears to be down entirely now. At least everyone I know of was booted.

Qinwena · 09-23-2009, 09:21 PM

Don't know if this will help as well.

Was on AB and everything was going fine, and then I called to guild hall and that was when I hung. I exited and relaunched EQ2, and noticed a couple of my toons were missing. I get the error about not being able to find my toon and I must exit and rerun the patcher.

However the second time I log in, I see Server Down on all my toons that were available, but then what looked like a refresh occured and the 'Server Down' message was gone. However, when I attempted to log in again, I got the error message from above.

But that was my experience and now if I try at this point the Server Down message shows up and stays up. Hopefully my lil' toons are all safe and sound SMILEY

carpe_caminus · 09-23-2009, 09:22 PM

Aye characters will go randomly missing when the login servers go down. Perfectly normal nothin' to be worried about... even if it is a tad disconcerting to see.

Was playing since this morning on AB, then logged for a couple hours before raid time, logged in fine then got stuck zoning to EF, and now server locked. I'd say it's gotta be because of the time of day. Too many people patching and logging in at the same time.

Benandan · 09-23-2009, 09:24 PM

Yeah I crashed while zoning 20 minutes ago and after multiple attempts of re-logging my AB characters are still MIA. I guess I'll sit patiently and monitor the forums until the problem is fixed

Viron_X · 09-23-2009, 09:26 PM

TSR-KenC wrote:

Lillya@Antonia Bayle wrote:
It's raid time and I can't login to try out the new zone. Having the message 'THe server can't find your character' is incredibly frightening as this is a new error. And now it just tells me AB is down and ony showing 4 characters
This is why updates need to bake on Test for a while before pushing to Live. To iron out these kinks.
Regrettably, there are some issues that will never reveal themselves as issues until 800+ people are running the content at once. I don't believe the test server ever gets that high, generally!
The graphics issue being reported is certainly on all servers, but the connection problems seem to be mainly occurring on AB and Crushbone.

AB always has issues due to the high load. Are we getting free x-fers off before the entire thing melts?

Shesfata · 09-23-2009, 09:27 PM

Whew, glad it's not just me!

makmega · 09-23-2009, 09:31 PM

This happens all the time on AB.... I have lost many hours of game time that I PAY for! I feel SOE should reimburse all of us for this lost time! Your arch rival does that SOE!

Viron_X · 09-23-2009, 09:35 PM

makmega wrote:

This happens all the time on AB.... I have lost many hours of game time that I PAY for! I feel SOE should reimburse all of us for this lost time! Your arch rival does that SOE!

That's just silly. I think they would owe you about $0.02/hr of down time... And it would only apply to players on two servers...

Synthrex · 09-23-2009, 09:37 PM

I know Crushbone was already mentioned to be having connection problems too, just wanted to add that I am now receiving the message "Could not find world Crushbone".

Morniel · 09-23-2009, 09:38 PM

A sign hangs from the gates of Lucan D'Lere:

"If you lived here, you'd be home by now."

TheGamingFre · 09-23-2009, 10:01 PM

You have no idea how tempting it is to demand that SoE transfer my charecters to LDL for free right now....

This stuff is getting so freeking old.....

greenmantle · 09-23-2009, 10:02 PM

Sharazhad@Antonia Bayle wrote:

A sign hangs from the gates of Lucan D'Lere:
"If you lived here, you'd be home by now."

Cruel, true but cruel

carpe_caminus · 09-23-2009, 10:11 PM

TheGamingFreek wrote:

You have no idea how tempting it is to demand that SoE transfer my charecters to LDL for free right now....
This stuff is getting so freeking old.....

By all means. Makes the load less for the rest of us the more people that transfer off. In fact I'd love to see a couple of "free transfer off of AB" days. It's just too populated. Either that or they need to take some measures to up the robustness of the servers.

Shesfata · 09-23-2009, 10:13 PM

I finally managed to get back on to Crushbone .. but I should have known better than to risk zoning. Been waiting nearly 6 minutes now.

Edit, finally gave up and disconnected. Checked the Official News and Announcement forum which says the servers are back up and will be monitored. I just tried to reconnect and it stills says Crushbone is down.

I guess I'll just have to go check my crops in Farmville. SMILEY

TSR-KenC · 09-23-2009, 10:27 PM

It appears the servers are coming back online as of now - flock back on in there!

Be sure to let us know if you notice any lingering problems when logging in.

EDIT: Looks like I spoke too soon. We're looking to get an update on the situation. Standby Standby.

Voluptas · 09-23-2009, 10:31 PM

CB is still down /sigh!

TSR-DanielH · 09-23-2009, 10:33 PM

Mistique@Crushbone wrote:

CB is still down /sigh!

It looks like Guk is locked as well. I will post updates as I receive them.

09-23-2009, 08:59 PM	#4
TSR-KenC Tech Support Join Date: May 2008 Posts: 524	There may be a few issues caused by the recent patch that need to be ironed out, which I'm sure won't take long (likely a hotfix) - or the fact that there has been a load of folks logging in and patching today may be slowing things a bit down. I'm not positive on the details currently! Chiyoiche: I see your characters came back though you reported some other issues with zoning as well. Is that still occuring? __________________ Ken C Customer Support Representative Sony Online Entertainment PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

09-23-2009, 09:05 PM	#7
TheGamingFre General Join Date: Nov 2004 Posts: 70	I have also been having this issue, I have attempted to get back into the game after it locked up during zoning via one of the portals that are all over the place for the event. I closed out the game and when I logged back in I could not go strait to my charecter, it insteed re routed me to the charecter select window while telling me that the server was down for AB. After a few moments the messages went a way and I tried to log in only to get the message "The server is unable to find your charecter, ect ect ect" I have tried mulitple times to log back in but have had the same problem each time. __________________

09-23-2009, 09:11 PM	#10
kelesia Loremaster Join Date: Nov 2004 Location: Dayton, Ohio Posts: 290	It's raid time and I can't login to try out the new zone. Having the message 'THe server can't find your character' is incredibly frightening as this is a new error. And now it just tells me AB is down and ony showing 4 characters This is why updates need to bake on Test for a while before pushing to Live. To iron out these kinks. __________________

09-23-2009, 09:16 PM	#12
TSR-KenC Tech Support Join Date: May 2008 Posts: 524	Lillya@Antonia Bayle wrote: It's raid time and I can't login to try out the new zone. Having the message 'THe server can't find your character' is incredibly frightening as this is a new error. And now it just tells me AB is down and ony showing 4 characters This is why updates need to bake on Test for a while before pushing to Live. To iron out these kinks. Regrettably, there are some issues that will never reveal themselves as issues until 800+ people are running the content at once. I don't believe the test server ever gets that high, generally! The graphics issue being reported is certainly on all servers, but the connection problems seem to be mainly occurring on AB and Crushbone. __________________ Ken C Customer Support Representative Sony Online Entertainment PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

09-23-2009, 09:26 PM	#18
Viron_X Loremaster Join Date: Nov 2004 Posts: 166	TSR-KenC wrote: Lillya@Antonia Bayle wrote: It's raid time and I can't login to try out the new zone. Having the message 'THe server can't find your character' is incredibly frightening as this is a new error. And now it just tells me AB is down and ony showing 4 characters This is why updates need to bake on Test for a while before pushing to Live. To iron out these kinks. Regrettably, there are some issues that will never reveal themselves as issues until 800+ people are running the content at once. I don't believe the test server ever gets that high, generally! The graphics issue being reported is certainly on all servers, but the connection problems seem to be mainly occurring on AB and Crushbone. AB always has issues due to the high load. Are we getting free x-fers off before the entire thing melts?

09-23-2009, 08:49 PM	#1
Iceband Loremaster Join Date: May 2006 Posts: 109	AB is telling me it cant my chars, on multiple accounts, tried on two different computers....

09-23-2009, 08:51 PM	#2
Chiyoiche Server: Antonia Bayle Guild: Midnight Ravens Rank: Elder Raven Loremaster Join Date: Aug 2006 Posts: 397	http://forums.station.sony.com/eq2/...topic_id=459308

09-23-2009, 08:54 PM	#3
Juravael Loremaster Join Date: Nov 2004 Posts: 997	Same message here.... The Server is unable to find your characters. Please exit and rerun the patcher.

09-23-2009, 09:03 PM	#5
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	I just talked to the dev team. They're aware of the problem and are looking into it. Sorry for the inconvenience!!

09-23-2009, 09:04 PM	#6
Chiyoiche Server: Antonia Bayle Guild: Midnight Ravens Rank: Elder Raven Loremaster Join Date: Aug 2006 Posts: 397	yes, for the initial load in from character select. took 5 mins to zone into nek forest. now attempting to zone into thundering steps and currently around if not over the 4 min mark so far. i am on my alt, sunisai. my fury and the same is happening with my boyfreind, ulekae.

09-23-2009, 09:05 PM	#8
Houligan Loremaster Join Date: Jun 2008 Posts: 4	Same here, after crashing while zoning -- Server can't find your character.

09-23-2009, 09:05 PM	#9
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	Please see my post above.

09-23-2009, 09:14 PM	#11
carpe_caminus Loremaster Join Date: Nov 2004 Posts: 166	More than likely just heavy server load. Raid time + patch day = rough road.

09-23-2009, 09:18 PM	#13
Aktad Loremaster Join Date: Jun 2005 Posts: 9	I'm also receiving this same error message. Was able to log in successfully one time with main character "Fitzwilliams" on AB... logged off to character select, picked another toon "Venklor" and clicked "Play".... I got this same error message about character not being found - repatch. I exited and re-launched EQ - only saw 4 characters in the pick list, attempted to re-log in again and received "Unable to find your character" message.

09-23-2009, 09:20 PM	#14
Tehom Loremaster Join Date: Dec 2004 Posts: 1,171	AB appears to be down entirely now. At least everyone I know of was booted.

09-23-2009, 09:21 PM	#15
Qinwena Loremaster Join Date: Mar 2005 Posts: 46	Don't know if this will help as well. Was on AB and everything was going fine, and then I called to guild hall and that was when I hung. I exited and relaunched EQ2, and noticed a couple of my toons were missing. I get the error about not being able to find my toon and I must exit and rerun the patcher. However the second time I log in, I see Server Down on all my toons that were available, but then what looked like a refresh occured and the 'Server Down' message was gone. However, when I attempted to log in again, I got the error message from above. But that was my experience and now if I try at this point the Server Down message shows up and stays up. Hopefully my lil' toons are all safe and sound

09-23-2009, 09:22 PM	#16
carpe_caminus Loremaster Join Date: Nov 2004 Posts: 166	Aye characters will go randomly missing when the login servers go down. Perfectly normal nothin' to be worried about... even if it is a tad disconcerting to see. Was playing since this morning on AB, then logged for a couple hours before raid time, logged in fine then got stuck zoning to EF, and now server locked. I'd say it's gotta be because of the time of day. Too many people patching and logging in at the same time.

09-23-2009, 09:24 PM	#17
Benandan General Join Date: Sep 2009 Posts: 1	Yeah I crashed while zoning 20 minutes ago and after multiple attempts of re-logging my AB characters are still MIA. I guess I'll sit patiently and monitor the forums until the problem is fixed

09-23-2009, 09:27 PM	#19
Shesfata General Join Date: Sep 2008 Posts: 21	Whew, glad it's not just me!

09-23-2009, 09:31 PM	#20
makmega Newbie Join Date: Sep 2009 Posts: 1	This happens all the time on AB.... I have lost many hours of game time that I PAY for! I feel SOE should reimburse all of us for this lost time! Your arch rival does that SOE!

09-23-2009, 09:35 PM	#21
Viron_X Loremaster Join Date: Nov 2004 Posts: 166	makmega wrote: This happens all the time on AB.... I have lost many hours of game time that I PAY for! I feel SOE should reimburse all of us for this lost time! Your arch rival does that SOE! That's just silly. I think they would owe you about $0.02/hr of down time... And it would only apply to players on two servers...

09-23-2009, 09:37 PM	#22
Synthrex Elder Join Date: Aug 2009 Posts: 3	I know Crushbone was already mentioned to be having connection problems too, just wanted to add that I am now receiving the message "Could not find world Crushbone".

09-23-2009, 09:38 PM	#23
Morniel Loremaster Join Date: Aug 2008 Posts: 43	A sign hangs from the gates of Lucan D'Lere: "If you lived here, you'd be home by now." __________________

09-23-2009, 10:01 PM	#24
TheGamingFre General Join Date: Nov 2004 Posts: 70	You have no idea how tempting it is to demand that SoE transfer my charecters to LDL for free right now.... This stuff is getting so freeking old..... __________________

09-23-2009, 10:02 PM	#25
greenmantle Loremaster Join Date: Dec 2004 Posts: 769	Sharazhad@Antonia Bayle wrote: A sign hangs from the gates of Lucan D'Lere: "If you lived here, you'd be home by now." Cruel, true but cruel

09-23-2009, 10:11 PM	#26
carpe_caminus Loremaster Join Date: Nov 2004 Posts: 166	TheGamingFreek wrote: You have no idea how tempting it is to demand that SoE transfer my charecters to LDL for free right now.... This stuff is getting so freeking old..... By all means. Makes the load less for the rest of us the more people that transfer off. In fact I'd love to see a couple of "free transfer off of AB" days. It's just too populated. Either that or they need to take some measures to up the robustness of the servers.

09-23-2009, 10:13 PM	#27
Shesfata General Join Date: Sep 2008 Posts: 21	I finally managed to get back on to Crushbone .. but I should have known better than to risk zoning. Been waiting nearly 6 minutes now. Edit, finally gave up and disconnected. Checked the Official News and Announcement forum which says the servers are back up and will be monitored. I just tried to reconnect and it stills says Crushbone is down. I guess I'll just have to go check my crops in Farmville.

09-23-2009, 10:27 PM	#28
TSR-KenC Tech Support Join Date: May 2008 Posts: 524	It appears the servers are coming back online as of now - flock back on in there! Be sure to let us know if you notice any lingering problems when logging in. EDIT: Looks like I spoke too soon. We're looking to get an update on the situation. Standby Standby. __________________ Ken C Customer Support Representative Sony Online Entertainment PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

09-23-2009, 10:31 PM	#29
Voluptas Server: Crushbone Guild: Lithium Rank: Guild Leader Loremaster Join Date: Jan 2006 Posts: 77	CB is still down /sigh! __________________ Creeme, Daniella, Fwogette, Mistique, Musician, Shailla, Teresita

09-23-2009, 10:33 PM	#30
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Mistique@Crushbone wrote: CB is still down /sigh! It looks like Guk is locked as well. I will post updates as I receive them. __________________ Daniel H Technical Support Representative Sony Online Entertainment