D-loading to re-install EQ2.....continues to D-load....

john7101 · 08-24-2009, 05:36 PM

it twice "completed" but with the grayed out "updating".....yes that is a vista fix issue

***current problem is ...it always says updating....time was as little as 11 minutes to go....

now it is up to 10 hours to go....this has been going on for about 24 hours.

and yes...my connection speed is very fast.....i should have the game in its entirety by now....my EQ2 folder is currently at 5.98 GBs

anyone know how to get this to play?

tried disable the UAC...no joy....

TSR-DanielH · 08-24-2009, 07:26 PM

If you haven't already, then go through the standard Vista steps:

1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"

Beyond that, where do you have the game installed? If you have the game installed in the program files directory then I would advise moving it to a different location. Something like C:GamesEverquest 2 would work fine.

john7101 · 08-24-2009, 08:39 PM

TSR-DanielH wrote:

If you haven't already, then go through the standard Vista steps:
1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"
Beyond that, where do you have the game installed? If you have the game installed in the program files directory then I would advise moving it to a different location. Something like C:GamesEverquest 2 would work fine.

did all that..

same result

disabled UAC.

restarted..and it had several hours left on patching...uncertain if it will work this time....have 1 hour 9 minutes remaining on this patch attempt.

TSR-DanielH · 08-24-2009, 08:50 PM

john7101 wrote:

disabled UAC.
restarted..and it had several hours left on patching...uncertain if it will work this time....have 1 hour 9 minutes remaining on this patch attempt.

That sounds encouraging. Is the time moving down steadily?

Basically, I think the game was able to download the files but then Windows was preventing the launchpad from applying the update. That resulted in the download counting down normally, but then having to start over when the update was denied. The UAC is one of the most common causes for that type of issue.

Let us know if the issue persists after the download finishes.

john7101 · 08-24-2009, 09:19 PM

TSR-DanielH wrote:

john7101 wrote:
disabled UAC.
restarted..and it had several hours left on patching...uncertain if it will work this time....have 1 hour 9 minutes remaining on this patch attempt.
That sounds encouraging. Is the time moving down steadily?
Basically, I think the game was able to download the files but then Windows was preventing the launchpad from applying the update. That resulted in the download counting down normally, but then having to start over when the update was denied. The UAC is one of the most common causes for that type of issue.
Let us know if the issue persists after the download finishes.

thx much for the timely response.

time remaining now at 36 minutes...maybe this will do it

yet another reason to hate vista ...

john7101 · 08-24-2009, 11:40 PM

got it to run

saw my old characters on the load screen

seleceted one..pressed play

ctd

...

edit-

tried again...works...dont know what caused the ctd, but game works for the moment..

thx

TSR-DanielH · 08-25-2009, 03:28 PM

john7101 wrote:

got it to run
saw my old characters on the load screen
seleceted one..pressed play
ctd
...
edit-
tried again...works...dont know what caused the ctd, but game works for the moment..
thx

Great, I'm glad to hear that it is working for you now. Please let us know if you need any assistance in the future.

08-24-2009, 07:26 PM	#2
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	If you haven't already, then go through the standard Vista steps: 1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator" Beyond that, where do you have the game installed? If you have the game installed in the program files directory then I would advise moving it to a different location. Something like C:GamesEverquest 2 would work fine. __________________ Daniel H Technical Support Representative Sony Online Entertainment

08-24-2009, 08:39 PM	#3
john7101 Loremaster Join Date: Dec 2004 Posts: 23	TSR-DanielH wrote: If you haven't already, then go through the standard Vista steps: 1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator" Beyond that, where do you have the game installed? If you have the game installed in the program files directory then I would advise moving it to a different location. Something like C:GamesEverquest 2 would work fine. did all that.. same result disabled UAC. restarted..and it had several hours left on patching...uncertain if it will work this time....have 1 hour 9 minutes remaining on this patch attempt.

08-24-2009, 08:50 PM	#4
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	john7101 wrote: disabled UAC. restarted..and it had several hours left on patching...uncertain if it will work this time....have 1 hour 9 minutes remaining on this patch attempt. That sounds encouraging. Is the time moving down steadily? Basically, I think the game was able to download the files but then Windows was preventing the launchpad from applying the update. That resulted in the download counting down normally, but then having to start over when the update was denied. The UAC is one of the most common causes for that type of issue. Let us know if the issue persists after the download finishes. __________________ Daniel H Technical Support Representative Sony Online Entertainment

08-24-2009, 09:19 PM	#5
john7101 Loremaster Join Date: Dec 2004 Posts: 23	TSR-DanielH wrote: john7101 wrote: disabled UAC. restarted..and it had several hours left on patching...uncertain if it will work this time....have 1 hour 9 minutes remaining on this patch attempt. That sounds encouraging. Is the time moving down steadily? Basically, I think the game was able to download the files but then Windows was preventing the launchpad from applying the update. That resulted in the download counting down normally, but then having to start over when the update was denied. The UAC is one of the most common causes for that type of issue. Let us know if the issue persists after the download finishes. thx much for the timely response. time remaining now at 36 minutes...maybe this will do it yet another reason to hate vista ...

08-25-2009, 03:28 PM	#7
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	john7101 wrote: got it to run saw my old characters on the load screen seleceted one..pressed play ctd ... edit- tried again...works...dont know what caused the ctd, but game works for the moment.. thx Great, I'm glad to hear that it is working for you now. Please let us know if you need any assistance in the future. __________________ Daniel H Technical Support Representative Sony Online Entertainment

08-24-2009, 05:36 PM	#1
john7101 Loremaster Join Date: Dec 2004 Posts: 23	it twice "completed" but with the grayed out "updating".....yes that is a vista fix issue ***current problem is ...it always says updating....time was as little as 11 minutes to go.... now it is up to 10 hours to go....this has been going on for about 24 hours. and yes...my connection speed is very fast.....i should have the game in its entirety by now....my EQ2 folder is currently at 5.98 GBs anyone know how to get this to play? tried disable the UAC...no joy....

08-24-2009, 11:40 PM	#6
john7101 Loremaster Join Date: Dec 2004 Posts: 23	got it to run saw my old characters on the load screen seleceted one..pressed play ctd ... edit- tried again...works...dont know what caused the ctd, but game works for the moment.. thx