Advertised Kurn's Cloak of Speed not showing up after converting to supscription?

Silverdrop · 07-05-2009, 08:17 AM

Hi,

After my account was reactivated I converted to an active subscription again, but the item that was advertised that I would get for doing so is nowhere to be found. I woul think it would show in the claimable items list (/claim) but it isn't. Am I missing something?

Wingrider01 · 07-05-2009, 08:29 AM

Silverdrop wrote:

Hi,
After my account was reactivated I converted to an active subscription again, but the item that was advertised that I would get for doing so is nowhere to be found. I woul think it would show in the claimable items list (/claim) but it isn't. Am I missing something?

Pretty sure the cloak of speed is a Recruit A Friend item, not a item for reactivated your subscription

Silverdrop · 07-05-2009, 08:44 AM

Snippet from mail sent by SOE:

-----

Your account has been reactivated for up to 14 consecutive days of FREE* play (from the date you log in) between June 16 and July 16, 2009 and entitled to all EQII expansions up to Rise of Kunark™! You will be able to jump back into EQII and adventure through new features and gameplay that have been added since your last visit! To help you on your way, we've granted you these special in-game items!

	Flask of Tradecrafting I- Increases Tradeskill XP gain of caster by 10%
	Flask of Achievements I - Increases Achievement XP gain of caster by 10%
	Flask of Adventuring I - Increases Combat XP gain of caster by 10%

Log in now to access content you may not have experienced!

Player level up to 80
Epic weapons and armor
Guild Halls
Sarnak, Arisai player race
New raid content
Tradeskill epics
Guild level 80
Achievement cap to 140

If you decide to convert to a subscription, your very own Kurn's Cloak of Speed awaits! Wear the cloak during your travels to receive a run speed increase of 25%!

------

Looks to me that this cloak is a reward for converting to a subscription. This doesn't rule out of course it cannot be a reward for something else as well.

Thaelar · 07-05-2009, 08:22 PM

Has your billing cycle officially started? If you're still in the 14 free days it won't show up in the /claim menu. You have to wait for your card to actually be billed.

Silverdrop · 07-06-2009, 03:22 AM

Yes the billing cycle started, that was the first thing I waited for. free period ended 03-07, I converted to supscription still within the free period, at which point a dummy-billing occured (0.00 Euro). Real billing occurred on 04-07 for the regular subscription amount. 05-07 I decided to check for the claimable item both in game with /claim and in my subscription information in the list of entitlements and after that I decided to post here.

TSR-KenC · 07-06-2009, 07:57 PM

It does sound like you should have the item. My recommendation towards getting the best assistance with your issue is sending a petition to our EQ2 GM support team. You can do so within the game itself or just from the help section of our station.com site - if you have any trouble with this process, however, let me know!

Silverdrop · 07-09-2009, 05:59 PM

The issue has been resolved, support has added the item to my claimable items.

Josgar · 07-09-2009, 06:01 PM

Can I see a screenshot of it? :O

TSR-DanielH · 07-09-2009, 06:28 PM

Great, I'm glad we were able to get this resolved for you. Let us know if you need any assistance in the future.

07-05-2009, 08:17 AM	#1
Silverdrop Tester Join Date: Nov 2004 Posts: 70	Hi, After my account was reactivated I converted to an active subscription again, but the item that was advertised that I would get for doing so is nowhere to be found. I woul think it would show in the claimable items list (/claim) but it isn't. Am I missing something? __________________ -- Aleyssha (lvl 54 Iksar Necromancer) (Test) Shevaghn (lvl 30 High Elf Templar) (Test)

07-05-2009, 08:29 AM	#2
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Silverdrop wrote: Hi, After my account was reactivated I converted to an active subscription again, but the item that was advertised that I would get for doing so is nowhere to be found. I woul think it would show in the claimable items list (/claim) but it isn't. Am I missing something? Pretty sure the cloak of speed is a Recruit A Friend item, not a item for reactivated your subscription __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

07-06-2009, 03:22 AM	#5
Silverdrop Tester Join Date: Nov 2004 Posts: 70	Yes the billing cycle started, that was the first thing I waited for. free period ended 03-07, I converted to supscription still within the free period, at which point a dummy-billing occured (0.00 Euro). Real billing occurred on 04-07 for the regular subscription amount. 05-07 I decided to check for the claimable item both in game with /claim and in my subscription information in the list of entitlements and after that I decided to post here. __________________ -- Aleyssha (lvl 54 Iksar Necromancer) (Test) Shevaghn (lvl 30 High Elf Templar) (Test)

07-06-2009, 07:57 PM	#6
TSR-KenC Tech Support Join Date: May 2008 Posts: 524	It does sound like you should have the item. My recommendation towards getting the best assistance with your issue is sending a petition to our EQ2 GM support team. You can do so within the game itself or just from the help section of our station.com site - if you have any trouble with this process, however, let me know! __________________ Ken C Customer Support Representative Sony Online Entertainment PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

07-09-2009, 05:59 PM	#7
Silverdrop Tester Join Date: Nov 2004 Posts: 70	The issue has been resolved, support has added the item to my claimable items. __________________ -- Aleyssha (lvl 54 Iksar Necromancer) (Test) Shevaghn (lvl 30 High Elf Templar) (Test)

07-05-2009, 08:22 PM	#4
Thaelar Loremaster Join Date: Nov 2004 Posts: 38	Has your billing cycle officially started? If you're still in the 14 free days it won't show up in the /claim menu. You have to wait for your card to actually be billed.

07-09-2009, 06:01 PM	#8
Josgar Loremaster Join Date: Nov 2004 Posts: 2,606	Can I see a screenshot of it? :O

07-09-2009, 06:28 PM	#9
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Great, I'm glad we were able to get this resolved for you. Let us know if you need any assistance in the future. __________________ Daniel H Technical Support Representative Sony Online Entertainment