EverQuest II Recruit-A-Friend Program - Page 2

Christopherleero · 02-15-2009, 11:03 PM

faith wrote:

You have to wonder why something thoiugh,that should be so simple is messed up like this..frankly i dont think that my sons or me for that matter will get our rewards..in short its a bit of a poor show.
And yes i followed the KB article to the letter.
Not impressed at all.

first of all if you have any problems checking your freinds account status go to your account at www.station.com if you click recruit a freind while logged in select eq2 and then scroll right too the bottom of the recruit a freind page! you should see your freind at the bottom first status will say Invitation sent second status is Trying game im still waiting for my items in game so yes same problem but i do have a nifty go to command when grpd with them which is like a quick teleport hopefully i can get some use out of it while in pvp lol joke....but still no mount & no rewards makes me a bad boy O_O

faith · 02-15-2009, 11:30 PM

Steph@Nagafen wrote:

faith wrote:
You have to wonder why something thoiugh,that should be so simple is messed up like this..frankly i dont think that my sons or me for that matter will get our rewards..in short its a bit of a poor show.
And yes i followed the KB article to the letter.
Not impressed at all.
first of all if you have any problems checking your freinds account status go to your account at www.station.com if you click recruit a freind while logged in select eq2 and then scroll right too the bottom of the recruit a freind page! you should see your freind at the bottom first status will say Invitation sent second status is Trying game im still waiting for my items in game so yes same problem but i do have a nifty go to command when grpd with them which is like a quick teleport hopefully i can get some use out of it while in pvp lol joke....but still no mount & no rewards makes me a bad boy O_O

Hehe,i;ve tried that and what i'm seeing is invitation sent..nothing more

Kurindor_Mythecnea · 02-15-2009, 11:49 PM

Seliri@Nagafen wrote:

The lacking cohesion and coherency behind this program is reprehensible, unacceptable, and thoroughly, inadequately handled on terms of SOE. If you don't follow the exact, step-by-step instructions, your chance at receiving the rewards from this offer could drastically drop. There are multiple occasions where you can "click the wrong links" which result in your invitation never updating its status from "Invitation Sent" to "Trying Game". http://www.tinyurl.com/recruitafkb is the shortcut link to the knowledge base entry made on this exact problem.
E-mails aren't flatly linked to your account once you send the invite. It's this convoluted, arbitrary process that needs to be completed properly. When your invitee activates the trial as mentioned in the knowledge base article, the invitation status will update IMMEDIATELY from "Invitation Sent" to "Trying Game". After they subscribe, it can take from 3-24 hours depending upon what time it was when they subscribed. A full billing cycle is typically within their normal business hours, not the misconception people have made about rewards not arriving for up to weeks or months.
All in all, this needs to be revised so that this process is more user friendly. I have two invitations that are still not yet fully resolved and it's been over 2-4 days. These players were paying subscribers and now they have no promotions and are stuck in the trial phase.

Now your friend will need to do the following: 1. Open your invitation email that says "Your Friend has Sent You a Free EverQuest II Trial Invitation for a Sony Online Entertainment Program" 2. Click on the first link that says "Click here to create a Station Account and activate your EQII trial." 3. In the new window, click on the "Get Started Now" button. 4. Click on the "Click Here to Join Free" button to create an account. 5. Enter in your Birthdate and Country, then click on Continue. 6. Fill out the Sign-Up form, then click on Continue. NOTE: Keep your Station Name and Password handy for the rest of these instructions. 7. Click on the Continue button again. IMPORTANT: DO NOT CLICK ON THE STATION LAUNCHER LINK OR THE "GET IT" BUTTON. 8. Log in with the Station Name and Password that you just created. 9. In the new Welcome Screen, click on the Station Launcher link. 10. In the new download window, click on Run, and install Station Launcher. 11. In the Station Launcher Log-In window, log in with your newly created Station Name and Password. 12. Click on EverQuest II in the Games list. 13. Click on Accept, then Continue. 14. Click on Play to begin playing!

I find that, for step 9, there is actually no "new welcome screen", but that your invitees have to click the link in their e-mail, click the "Get Started Now!" button again, and then click the link for the station launcher there. This link also doesn't work, but it's the only way for invitees to activate their trial and link it with your account after being invited.

Theodrec · 02-15-2009, 11:52 PM

Well, issue is, email instructions indicate two steps as I listed above. Those two instructions are easy to follow and unfortunately can be completed without a KB article.

What a fiasco, if those EXACT steps were needed, especially the step between creating an account and downloading the station launcher - THEN SHOULDNT THAT HAVE BEEN ON THE EMAIL INSTRUCTIONS!

Now my problem is my recruits' status state "invitation sent".

The recruit account is active, in fact subscribed and purchased TSO and has the promotion cloak.

However, it is somehow not correctly linking with me. I don't have any /claim options and while grouped there is no teleport option.

Kurindor_Mythecnea · 02-16-2009, 12:42 AM

It doesn't matter what you think the instructions were in the e-mail. They are to be followed as structured in the knowledge base or you risk losing out on the promotion or the dissatisfaction of attempts for resolution through customer service. Invitation status has 3 stages. "Invitation Sent" > "Trying Game" is instant once their trial is activated. Revisit instructions w/ the invitee or call CS at 1-838-537-0898 if this hasn't happened. Telephonic and live chat support isn't available until Tuesday under SOE's normal business hours. Petitions might suffice until then, but I've been waiting 2-3 days for mine to get further response."Trying Game" > "You've been rewarded" takes 3-24 hrs.

If you think there's something to be known about this promotion, my posts covered it. I've already explained everything regarded how this program has faultered in its synthesis. The only questions I haven't answered are that: A. you can use the same credit/debit card you use to subscribe a new account, B. game cards from websites that deliver them instantly will work, C. the mount is heirloom and tradable between toons on the same account (and same faction if on a PvP server), and D. SOE's customer service doesn't have parallel standards in what they can afford you in providing a fix for this debacle.

I have heard of people who have tried having the subscription transferred to their account after they hadn't followed this linear protocol for the promotion, but this was something I was unable to accomplish for my two invitees who had made "mistakes" in their sign-up. So far, TSRs (technical support representatives) have claimed they were going to move the subscription to new trial accounts that had been activated "properly", but they are still on trial status even though their trial "subscription" had been extended by 15 days. They can't even claim their rewards and it's been 2-3 days.

Kiara, I hope you have enough initiative to confront those responsible and inform us of the results. My current, outstanding CS tickets are 090213-002330 and 090213-002202 (this one being erroneously tagged as "Solved").

Deathshe · 02-16-2009, 04:31 PM

Ok, I can verify the cloak stacks with Racial runspeeds, Pathfinding, and SoW. Not sure what else, but... Level 12 with the cloak, 5% Racial, and 45% sow... 75% speed lol Where can I get one of those on my main.... SMILEY If I had the choice I might choose that over a mount, considering most of my characters have run speed.

AlltheDPS · 02-17-2009, 07:20 AM

We went through the process EXACTLY. I am getting the bonus XP in game when grouped with my friend.

I liked the game and went and BOUGHT the full TSO Expansion for $40. I entered the code and updated to a full account. I then entered my credit card and continued to a full subscription. This was 4 days ago.

Yet my friend who referred me HAS GOTTEN NO REWARDS. UNDER HIS ACCOUNT IT STILL SAYS I AM "TRYING GAME".

THIS IS B.S. I HAVE BOUGHT THE FULL RETAIL FOR $40 AND ENTERED MY FULL APPROVED CREDIT CARD! WHERE ARE MY FRIENDS REWARDS??????????????????????

Kiara · 02-17-2009, 04:28 PM

In the case of folks whose friends have not yet received their rewards, please keep in mind that it can take up to a full billing cycle for them to apply to the account. It is affected by method of payment.

As I've stated elsewhere, please keep an eye on when the payment posts to your account.

If you have any issues, please contact CS to ensure that your accounts are properly linked.

Vodr · 02-17-2009, 05:00 PM

Do you happen to know what the normal delay should be for game card subbing? I know the accounts are linked properly as I logged in and grouped and received the extra xp bonus etc. Has been 24 hours now since the sub was activated.

Chiyoiche · 02-17-2009, 05:56 PM

you should also take notice that the credit card may hold the charge for up to 7 business days. some holds are up to 3, but some is 7

krrr · 02-17-2009, 05:58 PM

Kiara wrote:

In the case of folks whose friends have not yet received their rewards, please keep in mind that it can take up to a full billing cycle for them to apply to the account. It is affected by method of payment.

"Full Billing Cycle" = 1 month?

Vodr · 02-17-2009, 07:01 PM

Update, one of the TSR's checked my account as everything was correct, stated that I should of received my rewards by now and he was going to contact platform support for more info as to why it hasn't shown. It does show now so there may of just been some extra delay in the system. Thanks TSR's for the great service.

Kiara · 02-17-2009, 07:46 PM

One fill billing cycle = one month, that is correct.

It really is based on the payment method and when the payment processes through our system.

No one is trying to cheat on this, there's just a process that has to be followed.

Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged.

**Edit - I'm sorry, I do not know the usual time for a game card sub.

iksee · 02-17-2009, 08:15 PM

Iv posted in the CS about invitation sent to trying game problem but no one have re-plyed back yet. I'm not sure who to ask about it. For now ill keep waiting.

Kiara · 02-17-2009, 08:20 PM

If you have issues and need to contact CS, you'll need to start a petition or use the live chat support.

There are three ways to contact CS:

Live Chat - http://www.station.com/kb - Click on the "Chat Support" tab to chat live with a Account and Billing Support Representative. The Live Chat is open Monday to Friday, from 10:00am - 7:00pm PST.
Email Support - http://www.station.com/kb - If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email an Account and Billing Support Representative.
Phone support - Available Monday through Friday from 10:00am - 7:00pm PST, except holidays, at 1-858-537-0898.

faith · 02-17-2009, 09:35 PM

Well using live chat turned out to be a complete and utter waste of time,they just say i didnt set the account up properly and wont do anything about it,other than a vague promise to refund the account i used when,and only when i subscribe again.

No thanks..this is an utter shambles paint it anyway you like and i'm now going to go for a nice cup of tea and see if i really want to carry on paying and playing this game.

iksee · 02-18-2009, 03:39 AM

I keep geting an error when i try to use e-mail support. T_T

Muraazi · 02-18-2009, 04:03 AM

Kiara wrote:

One fill billing cycle = one month, that is correct.
It really is based on the payment method and when the payment processes through our system.
No one is trying to cheat on this, there's just a process that has to be followed.
Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged.
**Edit - I'm sorry, I do not know the usual time for a game card sub.

So my question is Kiara. Is that billing cycle you are talking about, the friends (newly invited) billing cycle or the inviter (sp?). Because I really don't see how it can be the friends, since I have seen that mount ingame already and this system just went live?

If, somehow, it is the friends. Then basically what you are saying is, the friend has to pay for 2 months minimum for us (the inviters) to get our reward? Smells fishy to me.

Muraazi · 02-18-2009, 04:05 AM

double post ftl.

ke'la · 02-18-2009, 06:22 AM

Muraazi wrote:

Kiara wrote:
One fill billing cycle = one month, that is correct.
It really is based on the payment method and when the payment processes through our system.
No one is trying to cheat on this, there's just a process that has to be followed.
Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged.
**Edit - I'm sorry, I do not know the usual time for a game card sub.
So my question is Kiara. Is that billing cycle you are talking about, the friends (newly invited) billing cycle or the inviter (sp?). Because I really don't see how it can be the friends, since I have seen that mount ingame already and this system just went live?
If, somehow, it is the friends. Then basically what you are saying is, the friend has to pay for 2 months minimum for us (the inviters) to get our reward? Smells fishy to me.

To me it means that the Friend has to reseive and pay his/her first bill, meaning the 15day Free period must end and the Friend be billed and paid for.

swedago · 02-18-2009, 06:22 AM

Muraazi wrote:

Kiara wrote:
One fill billing cycle = one month, that is correct.
It really is based on the payment method and when the payment processes through our system.
No one is trying to cheat on this, there's just a process that has to be followed.
Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged.
**Edit - I'm sorry, I do not know the usual time for a game card sub.
So my question is Kiara. Is that billing cycle you are talking about, the friends (newly invited) billing cycle or the inviter (sp?). Because I really don't see how it can be the friends, since I have seen that mount ingame already and this system just went live?
If, somehow, it is the friends. Then basically what you are saying is, the friend has to pay for 2 months minimum for us (the inviters) to get our reward? Smells fishy to me.

I just know what it says in black & white:

"Terms & Conditions:Inviter must be a current or former EverQuest II subscriber in good standing. Within one (1) billing cycle of each invitee's conversion of a trial account to a paid monthly subscription, one (1) month of gameplay time (up to a maximum of twenty five (25) months) will be added to the end of the inviter's then-current subscription and Station Cash, Legends of Norrath booster packs and in-game items will be granted."

If the person converted already, and has paid for the subscription (and it is already billed on their credit card)... What is the delay on the rewards?

I have a pretty good comprehension as to what I am reading, and I would have to say if the written letter is not accurate someone needs to have a better comprehension as to what they are writing. Otherwise, as Muraazi so eloquently put it... Smells fishy to me.

Desiria · 02-18-2009, 12:09 PM

Usually takes about 48 hours after their credit card has been billed. My friend paid on a thursday, I was gone for the weekend and when I got back I had my mount. It's just not instantaneous.

Vodr · 02-18-2009, 12:14 PM

Everyone could do for there friends what I did, I bought game cards and made accounts subbed them and got the rewards, then gave the accounts to my friends as gifts.

If they play GREAT, if not no loss as what I paid to sub them comes to me as free time.

This is the best time to give the gift of everquest 2 if you ask me.

Christopherleero · 02-18-2009, 12:19 PM

seriously can it get any more of a hassle u wait till live chat is supposed to be avialable and then when you go to there live chat "bang" sorry we are in maintenance almost feels like they really dont want to help whatsoever! if this is how customer service is going down with SOE then i feel sorry for sony....

its like updates in the game or server downtimes what does legends of norrath have to do with the server downtime what does live chat in station support have to do with server downtimes during the game they all are coincide with eachother or maybe its your regular meeting or tea break for whole of soe

in regards too all the posters in this topic i really do feel we have been let down by the system they have in place and the lvl of customer service we recieve

they take up too 72 hrs for a ticket response.... ive been waiting longer then that on a unresolved about the recruit a freind program the one where you guys have took money from my account and gave me no rewards maybe you better start improving these relations between customers and yourself cause your losing the crowd a lot of unhappy customers

also just before anybody comments on my post realise i have followed the steps correctly down too the kb article sony just dont know how to implement a proper online flagging system through payments its a shame they cant work under paypal im sure everybody is aware how fast paypal is

faith · 02-18-2009, 04:02 PM

Steph@Nagafen wrote:

seriously can it get any more of a hassle u wait till live chat is supposed to be avialable and then when you go to there live chat "bang" sorry we are in maintenance almost feels like they really dont want to help whatsoever! if this is how customer service is going down with SOE then i feel sorry for sony....
its like updates in the game or server downtimes what does legends of norrath have to do with the server downtime what does live chat in station support have to do with server downtimes during the game they all are coincide with eachother or maybe its your regular meeting or tea break for whole of soe
in regards too all the posters in this topic i really do feel we have been let down by the system they have in place and the lvl of customer service we recieve
they take up too 72 hrs for a ticket response.... ive been waiting longer then that on a unresolved about the recruit a freind program the one where you guys have took money from my account and gave me no rewards maybe you better start improving these relations between customers and yourself cause your losing the crowd a lot of unhappy customers
also just before anybody comments on my post realise i have followed the steps correctly down too the kb article sony just dont know how to implement a proper online flagging system through payments its a shame they cant work under paypal im sure everybody is aware how fast paypal is

I'm in the same boat,the CS over this is terrible it really is,they've basically said to me tough,you did it wrong your mistake,make another account and you may get your money back on the mucked up account.

Yes in these hard times i'm made of money to throw about on the off chance i may get it back sometime in the future,this is the worst CS i've ever seen in an MMO.

Thunndar316 · 02-18-2009, 04:34 PM

Would have been a lot easier to just put the mounts on the Marketplace and be done with it. This is a huge cluster (you know what)

Kiara · 02-18-2009, 04:48 PM

Hello all,

I've just checked with CS about the account linking. They are currently unable to relink accounts. The recommended course of action is to restart the process and make sure to follow the instructions carefully (your recruited friend must click the link in the email to download the game) and folks will be refunded the cost for the account that didn't link correctly.

We do apologize for the inconvenience with this.

Please refer to this and follow the instructions exactly:

If you haven’t received your in-game promotional rewards, please log in to your account management tool via www.station.sony.com and click the "recruit a friend."

If it says “Invitation sent” and you are absolutely sure that your friend created an account and subscribed, then the incorrect link was used.

Please review the following article that exactly describes the step-by-step process to correctly link up both accounts:

http://help.station.sony.com/cgi-bi...p?p_faqid=20675

Once the account are linked you will see in your “recruit a friend” section of the account management tool on station.sony.com “Trying Game” or when they decided to subscribe right away on their new account “You have been rewarded.”

Please have the prospect contact customer service for a refund of the subscription on the trial account that wasn’t linked up.

Absinthia · 02-18-2009, 04:51 PM

I recruited myself for a two-boxed account and so far I have the ability to call to the other character and I'm getting an experience bonus on them both, but, of course, no mounts yet. The problem is both characters are getting 200% experience bonus (which is nice!) plus 5% and 10% for being mentored on the new character, but I thought the "3x XP Boost" meant 300%. Is my math way off? Am I missing something?

Thanks!

789mkii · 02-18-2009, 05:32 PM

Please select Japanese once. We can't proceed this page in Japan.(IE6/FireFox3)Understanding and cooperation, please.https://account.station.sony.com/au...ns!input.actionFixed.Thanks!

Deathshe · 02-18-2009, 06:16 PM

Jezebelle@Nektulos wrote:

I recruited myself for a two-boxed account and so far I have the ability to call to the other character and I'm getting an experience bonus on them both, but, of course, no mounts yet. The problem is both characters are getting 200% experience bonus (which is nice!) plus 5% and 10% for being mentored on the new character, but I thought the "3x XP Boost" meant 300%. Is my math way off? Am I missing something?
Thanks!

Thats what I thought at first and almost posted, then I realized it's an Additional 200% experience. Which means you get your normal experience (100%) and then 200% more, which will come out to you getting 3x experience.

02-15-2009, 11:03 PM	#31
Christopherleero General Join Date: Jan 2006 Posts: 21	faith wrote: You have to wonder why something thoiugh,that should be so simple is messed up like this..frankly i dont think that my sons or me for that matter will get our rewards..in short its a bit of a poor show. And yes i followed the KB article to the letter. Not impressed at all. first of all if you have any problems checking your freinds account status go to your account at www.station.com if you click recruit a freind while logged in select eq2 and then scroll right too the bottom of the recruit a freind page! you should see your freind at the bottom first status will say Invitation sent second status is Trying game im still waiting for my items in game so yes same problem but i do have a nifty go to command when grpd with them which is like a quick teleport hopefully i can get some use out of it while in pvp lol joke....but still no mount & no rewards makes me a bad boy O_O __________________

02-15-2009, 11:30 PM	#32
faith Loremaster Join Date: Oct 2007 Posts: 113	Steph@Nagafen wrote: faith wrote: You have to wonder why something thoiugh,that should be so simple is messed up like this..frankly i dont think that my sons or me for that matter will get our rewards..in short its a bit of a poor show. And yes i followed the KB article to the letter. Not impressed at all. first of all if you have any problems checking your freinds account status go to your account at www.station.com if you click recruit a freind while logged in select eq2 and then scroll right too the bottom of the recruit a freind page! you should see your freind at the bottom first status will say Invitation sent second status is Trying game im still waiting for my items in game so yes same problem but i do have a nifty go to command when grpd with them which is like a quick teleport hopefully i can get some use out of it while in pvp lol joke....but still no mount & no rewards makes me a bad boy O_O Hehe,i;ve tried that and what i'm seeing is invitation sent..nothing more

02-15-2009, 11:49 PM	#33
Kurindor_Mythecnea Loremaster Join Date: Mar 2005 Posts: 1,072	Seliri@Nagafen wrote: The lacking cohesion and coherency behind this program is reprehensible, unacceptable, and thoroughly, inadequately handled on terms of SOE. If you don't follow the exact, step-by-step instructions, your chance at receiving the rewards from this offer could drastically drop. There are multiple occasions where you can "click the wrong links" which result in your invitation never updating its status from "Invitation Sent" to "Trying Game". http://www.tinyurl.com/recruitafkb is the shortcut link to the knowledge base entry made on this exact problem. E-mails aren't flatly linked to your account once you send the invite. It's this convoluted, arbitrary process that needs to be completed properly. When your invitee activates the trial as mentioned in the knowledge base article, the invitation status will update IMMEDIATELY from "Invitation Sent" to "Trying Game". After they subscribe, it can take from 3-24 hours depending upon what time it was when they subscribed. A full billing cycle is typically within their normal business hours, not the misconception people have made about rewards not arriving for up to weeks or months. All in all, this needs to be revised so that this process is more user friendly. I have two invitations that are still not yet fully resolved and it's been over 2-4 days. These players were paying subscribers and now they have no promotions and are stuck in the trial phase. Now your friend will need to do the following: 1. Open your invitation email that says "Your Friend has Sent You a Free EverQuest II Trial Invitation for a Sony Online Entertainment Program" 2. Click on the first link that says "Click here to create a Station Account and activate your EQII trial." 3. In the new window, click on the "Get Started Now" button. 4. Click on the "Click Here to Join Free" button to create an account. 5. Enter in your Birthdate and Country, then click on Continue. 6. Fill out the Sign-Up form, then click on Continue. NOTE: Keep your Station Name and Password handy for the rest of these instructions. 7. Click on the Continue button again. IMPORTANT: DO NOT CLICK ON THE STATION LAUNCHER LINK OR THE "GET IT" BUTTON. 8. Log in with the Station Name and Password that you just created. 9. In the new Welcome Screen, click on the Station Launcher link. 10. In the new download window, click on Run, and install Station Launcher. 11. In the Station Launcher Log-In window, log in with your newly created Station Name and Password. 12. Click on EverQuest II in the Games list. 13. Click on Accept, then Continue. 14. Click on Play to begin playing! I find that, for step 9, there is actually no "new welcome screen", but that your invitees have to click the link in their e-mail, click the "Get Started Now!" button again, and then click the link for the station launcher there. This link also doesn't work, but it's the only way for invitees to activate their trial and link it with your account after being invited. __________________ \|-\| EverQuest Next Principles to Abide by (30) \|-\| True Ks: 40.2K Ds: 3.6K Ratio:11:1 \|-\| \|-\| PvP Briefing 101 (Outdated) \|-\| 45 Points of Awesome-o for PvP! \|-\|

02-15-2009, 11:52 PM	#34
Theodrec Loremaster Join Date: Nov 2004 Posts: 102	Well, issue is, email instructions indicate two steps as I listed above. Those two instructions are easy to follow and unfortunately can be completed without a KB article. What a fiasco, if those EXACT steps were needed, especially the step between creating an account and downloading the station launcher - THEN SHOULDNT THAT HAVE BEEN ON THE EMAIL INSTRUCTIONS! Now my problem is my recruits' status state "invitation sent". The recruit account is active, in fact subscribed and purchased TSO and has the promotion cloak. However, it is somehow not correctly linking with me. I don't have any /claim options and while grouped there is no teleport option. __________________ Errant Venture Guild Nagafen Server Casual, level-locking, slow progression guild with set play nights. www.guildm8s.com

02-16-2009, 12:42 AM	#35
Kurindor_Mythecnea Loremaster Join Date: Mar 2005 Posts: 1,072	It doesn't matter what you think the instructions were in the e-mail. They are to be followed as structured in the knowledge base or you risk losing out on the promotion or the dissatisfaction of attempts for resolution through customer service. Invitation status has 3 stages. "Invitation Sent" > "Trying Game" is instant once their trial is activated. Revisit instructions w/ the invitee or call CS at 1-838-537-0898 if this hasn't happened. Telephonic and live chat support isn't available until Tuesday under SOE's normal business hours. Petitions might suffice until then, but I've been waiting 2-3 days for mine to get further response."Trying Game" > "You've been rewarded" takes 3-24 hrs. If you think there's something to be known about this promotion, my posts covered it. I've already explained everything regarded how this program has faultered in its synthesis. The only questions I haven't answered are that: A. you can use the same credit/debit card you use to subscribe a new account, B. game cards from websites that deliver them instantly will work, C. the mount is heirloom and tradable between toons on the same account (and same faction if on a PvP server), and D. SOE's customer service doesn't have parallel standards in what they can afford you in providing a fix for this debacle. I have heard of people who have tried having the subscription transferred to their account after they hadn't followed this linear protocol for the promotion, but this was something I was unable to accomplish for my two invitees who had made "mistakes" in their sign-up. So far, TSRs (technical support representatives) have claimed they were going to move the subscription to new trial accounts that had been activated "properly", but they are still on trial status even though their trial "subscription" had been extended by 15 days. They can't even claim their rewards and it's been 2-3 days. Kiara, I hope you have enough initiative to confront those responsible and inform us of the results. My current, outstanding CS tickets are 090213-002330 and 090213-002202 (this one being erroneously tagged as "Solved"). __________________ \|-\| EverQuest Next Principles to Abide by (30) \|-\| True Ks: 40.2K Ds: 3.6K Ratio:11:1 \|-\| \|-\| PvP Briefing 101 (Outdated) \|-\| 45 Points of Awesome-o for PvP! \|-\|

02-16-2009, 04:31 PM	#36
Deathshe General Join Date: Nov 2004 Posts: 29	Ok, I can verify the cloak stacks with Racial runspeeds, Pathfinding, and SoW. Not sure what else, but... Level 12 with the cloak, 5% Racial, and 45% sow... 75% speed lol Where can I get one of those on my main.... If I had the choice I might choose that over a mount, considering most of my characters have run speed.

02-17-2009, 07:20 AM	#37
AlltheDPS Scholar Join Date: Feb 2009 Posts: 4	We went through the process EXACTLY. I am getting the bonus XP in game when grouped with my friend. I liked the game and went and BOUGHT the full TSO Expansion for $40. I entered the code and updated to a full account. I then entered my credit card and continued to a full subscription. This was 4 days ago. Yet my friend who referred me HAS GOTTEN NO REWARDS. UNDER HIS ACCOUNT IT STILL SAYS I AM "TRYING GAME". THIS IS B.S. I HAVE BOUGHT THE FULL RETAIL FOR $40 AND ENTERED MY FULL APPROVED CREDIT CARD! WHERE ARE MY FRIENDS REWARDS??????????????????????

02-17-2009, 04:28 PM	#38
Kiara Community Relations Join Date: Jul 2008 Posts: 4,359	In the case of folks whose friends have not yet received their rewards, please keep in mind that it can take up to a full billing cycle for them to apply to the account. It is affected by method of payment. As I've stated elsewhere, please keep an eye on when the payment posts to your account. If you have any issues, please contact CS to ensure that your accounts are properly linked.

02-17-2009, 05:00 PM	#39
Vodr General Join Date: Jan 2005 Posts: 305	Do you happen to know what the normal delay should be for game card subbing? I know the accounts are linked properly as I logged in and grouped and received the extra xp bonus etc. Has been 24 hours now since the sub was activated.

02-17-2009, 05:56 PM	#40
Chiyoiche Server: Antonia Bayle Guild: Midnight Ravens Rank: Elder Raven Loremaster Join Date: Aug 2006 Posts: 397	you should also take notice that the credit card may hold the charge for up to 7 business days. some holds are up to 3, but some is 7

02-17-2009, 05:58 PM	#41
krrr Loremaster Join Date: Jan 2006 Posts: 197	Kiara wrote: In the case of folks whose friends have not yet received their rewards, please keep in mind that it can take up to a full billing cycle for them to apply to the account. It is affected by method of payment. "Full Billing Cycle" = 1 month?

02-17-2009, 07:01 PM	#42
Vodr General Join Date: Jan 2005 Posts: 305	Update, one of the TSR's checked my account as everything was correct, stated that I should of received my rewards by now and he was going to contact platform support for more info as to why it hasn't shown. It does show now so there may of just been some extra delay in the system. Thanks TSR's for the great service.

02-17-2009, 07:46 PM	#43
Kiara Community Relations Join Date: Jul 2008 Posts: 4,359	One fill billing cycle = one month, that is correct. It really is based on the payment method and when the payment processes through our system. No one is trying to cheat on this, there's just a process that has to be followed. Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged. **Edit - I'm sorry, I do not know the usual time for a game card sub.

02-17-2009, 08:15 PM	#44
iksee Loremaster Join Date: Aug 2007 Posts: 51	Iv posted in the CS about invitation sent to trying game problem but no one have re-plyed back yet. I'm not sure who to ask about it. For now ill keep waiting.

02-17-2009, 08:20 PM	#45
Kiara Community Relations Join Date: Jul 2008 Posts: 4,359	If you have issues and need to contact CS, you'll need to start a petition or use the live chat support. There are three ways to contact CS: Live Chat - http://www.station.com/kb - Click on the "Chat Support" tab to chat live with a Account and Billing Support Representative. The Live Chat is open Monday to Friday, from 10:00am - 7:00pm PST. Email Support - http://www.station.com/kb - If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email an Account and Billing Support Representative. Phone support - Available Monday through Friday from 10:00am - 7:00pm PST, except holidays, at 1-858-537-0898.

02-17-2009, 09:35 PM	#46
faith Loremaster Join Date: Oct 2007 Posts: 113	Well using live chat turned out to be a complete and utter waste of time,they just say i didnt set the account up properly and wont do anything about it,other than a vague promise to refund the account i used when,and only when i subscribe again. No thanks..this is an utter shambles paint it anyway you like and i'm now going to go for a nice cup of tea and see if i really want to carry on paying and playing this game.

02-18-2009, 03:39 AM	#47
iksee Loremaster Join Date: Aug 2007 Posts: 51	I keep geting an error when i try to use e-mail support. T_T

02-18-2009, 04:03 AM	#48
Muraazi Loremaster Join Date: Mar 2005 Posts: 302	Kiara wrote: One fill billing cycle = one month, that is correct. It really is based on the payment method and when the payment processes through our system. No one is trying to cheat on this, there's just a process that has to be followed. Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged. **Edit - I'm sorry, I do not know the usual time for a game card sub. So my question is Kiara. Is that billing cycle you are talking about, the friends (newly invited) billing cycle or the inviter (sp?). Because I really don't see how it can be the friends, since I have seen that mount ingame already and this system just went live? If, somehow, it is the friends. Then basically what you are saying is, the friend has to pay for 2 months minimum for us (the inviters) to get our reward? Smells fishy to me. __________________

02-18-2009, 04:05 AM	#49
Muraazi Loremaster Join Date: Mar 2005 Posts: 302	double post ftl. __________________

02-18-2009, 06:22 AM	#50
ke'la Loremaster Join Date: Dec 2004 Posts: 5,445	Muraazi wrote: Kiara wrote: One fill billing cycle = one month, that is correct. It really is based on the payment method and when the payment processes through our system. No one is trying to cheat on this, there's just a process that has to be followed. Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged. **Edit - I'm sorry, I do not know the usual time for a game card sub. So my question is Kiara. Is that billing cycle you are talking about, the friends (newly invited) billing cycle or the inviter (sp?). Because I really don't see how it can be the friends, since I have seen that mount ingame already and this system just went live? If, somehow, it is the friends. Then basically what you are saying is, the friend has to pay for 2 months minimum for us (the inviters) to get our reward? Smells fishy to me. To me it means that the Friend has to reseive and pay his/her first bill, meaning the 15day Free period must end and the Friend be billed and paid for. __________________

02-18-2009, 06:22 AM	#51
swedago Loremaster Join Date: Nov 2004 Posts: 377	Muraazi wrote: Kiara wrote: One fill billing cycle = one month, that is correct. It really is based on the payment method and when the payment processes through our system. No one is trying to cheat on this, there's just a process that has to be followed. Once again, if you know that the payment has posted to your bank account, credit card, etc., please contact CS to ensure that your account is properly flagged. Edit - I'm sorry, I do not know the usual time for a game card sub. So my question is Kiara. Is that billing cycle you are talking about, the friends (newly invited) billing cycle or the inviter (sp?). Because I really don't see how it can be the friends, since I have seen that mount ingame already and this system just went live? If, somehow, it is the friends. Then basically what you are saying is, the friend has to pay for 2 months minimum for us (the inviters) to get our reward? Smells fishy to me. I just know what it says in black & white: "Terms & Conditions:*Inviter must be a current or former EverQuest II* subscriber in good standing. Within one (1) billing cycle of each invitee's conversion of a trial account to a paid monthly subscription, one (1) month of gameplay time (up to a maximum of twenty five (25) months) will be added to the end of the inviter's then-current subscription and Station Cash, Legends of Norrath booster packs and in-game items will be granted." If the person converted already, and has paid for the subscription (and it is already billed on their credit card)... What is the delay on the rewards? I have a pretty good comprehension as to what I am reading, and I would have to say if the written letter is not accurate someone needs to have a better comprehension as to what they are writing. Otherwise, as Muraazi so eloquently put it... Smells fishy to me. __________________

02-18-2009, 12:09 PM	#52
Desiria Historian Join Date: Jan 2009 Posts: 17	Usually takes about 48 hours after their credit card has been billed. My friend paid on a thursday, I was gone for the weekend and when I got back I had my mount. It's just not instantaneous.

02-18-2009, 12:14 PM	#53
Vodr General Join Date: Jan 2005 Posts: 305	Everyone could do for there friends what I did, I bought game cards and made accounts subbed them and got the rewards, then gave the accounts to my friends as gifts. If they play GREAT, if not no loss as what I paid to sub them comes to me as free time. This is the best time to give the gift of everquest 2 if you ask me.

02-18-2009, 12:19 PM	#54
Christopherleero General Join Date: Jan 2006 Posts: 21	seriously can it get any more of a hassle u wait till live chat is supposed to be avialable and then when you go to there live chat "bang" sorry we are in maintenance almost feels like they really dont want to help whatsoever! if this is how customer service is going down with SOE then i feel sorry for sony.... its like updates in the game or server downtimes what does legends of norrath have to do with the server downtime what does live chat in station support have to do with server downtimes during the game they all are coincide with eachother or maybe its your regular meeting or tea break for whole of soe in regards too all the posters in this topic i really do feel we have been let down by the system they have in place and the lvl of customer service we recieve they take up too 72 hrs for a ticket response.... ive been waiting longer then that on a unresolved about the recruit a freind program the one where you guys have took money from my account and gave me no rewards maybe you better start improving these relations between customers and yourself cause your losing the crowd a lot of unhappy customers also just before anybody comments on my post realise i have followed the steps correctly down too the kb article sony just dont know how to implement a proper online flagging system through payments its a shame they cant work under paypal im sure everybody is aware how fast paypal is __________________

02-18-2009, 04:02 PM	#55
faith Loremaster Join Date: Oct 2007 Posts: 113	Steph@Nagafen wrote: seriously can it get any more of a hassle u wait till live chat is supposed to be avialable and then when you go to there live chat "bang" sorry we are in maintenance almost feels like they really dont want to help whatsoever! if this is how customer service is going down with SOE then i feel sorry for sony.... its like updates in the game or server downtimes what does legends of norrath have to do with the server downtime what does live chat in station support have to do with server downtimes during the game they all are coincide with eachother or maybe its your regular meeting or tea break for whole of soe in regards too all the posters in this topic i really do feel we have been let down by the system they have in place and the lvl of customer service we recieve they take up too 72 hrs for a ticket response.... ive been waiting longer then that on a unresolved about the recruit a freind program the one where you guys have took money from my account and gave me no rewards maybe you better start improving these relations between customers and yourself cause your losing the crowd a lot of unhappy customers also just before anybody comments on my post realise i have followed the steps correctly down too the kb article sony just dont know how to implement a proper online flagging system through payments its a shame they cant work under paypal im sure everybody is aware how fast paypal is I'm in the same boat,the CS over this is terrible it really is,they've basically said to me tough,you did it wrong your mistake,make another account and you may get your money back on the mucked up account. Yes in these hard times i'm made of money to throw about on the off chance i may get it back sometime in the future,this is the worst CS i've ever seen in an MMO.

02-18-2009, 04:34 PM	#56
Thunndar316 Loremaster Join Date: Jun 2008 Posts: 1,681	Would have been a lot easier to just put the mounts on the Marketplace and be done with it. This is a huge cluster (you know what) __________________ Sleight of Hand is USELESS

02-18-2009, 04:48 PM	#57
Kiara Community Relations Join Date: Jul 2008 Posts: 4,359	Hello all, I've just checked with CS about the account linking. They are currently unable to relink accounts. The recommended course of action is to restart the process and make sure to follow the instructions carefully (your recruited friend must click the link in the email to download the game) and folks will be refunded the cost for the account that didn't link correctly. We do apologize for the inconvenience with this. Please refer to this and follow the instructions exactly: If you haven’t received your in-game promotional rewards, please log in to your account management tool via www.station.sony.com and click the "recruit a friend." If it says “Invitation sent” and you are absolutely sure that your friend created an account and subscribed, then the incorrect link was used. Please review the following article that exactly describes the step-by-step process to correctly link up both accounts: http://help.station.sony.com/cgi-bi...p?p_faqid=20675 Once the account are linked you will see in your “recruit a friend” section of the account management tool on station.sony.com “Trying Game” or when they decided to subscribe right away on their new account “You have been rewarded.” Please have the prospect contact customer service for a refund of the subscription on the trial account that wasn’t linked up.

02-18-2009, 04:51 PM	#58
Absinthia Server: Nektulos Guild: Fail Rank: OH BOY THERES 2 Loremaster Join Date: Apr 2005 Posts: 70	I recruited myself for a two-boxed account and so far I have the ability to call to the other character and I'm getting an experience bonus on them both, but, of course, no mounts yet. The problem is both characters are getting 200% experience bonus (which is nice!) plus 5% and 10% for being mentored on the new character, but I thought the "3x XP Boost" meant 300%. Is my math way off? Am I missing something? Thanks! __________________

02-18-2009, 05:32 PM	#59
789mkii Loremaster Join Date: Apr 2006 Posts: 529	Please select Japanese once. We can't proceed this page in Japan.(IE6/FireFox3)Understanding and cooperation, please.https://account.station.sony.com/au...ns!input.actionFixed.Thanks!

02-18-2009, 06:16 PM	#60
Deathshe General Join Date: Nov 2004 Posts: 29	Jezebelle@Nektulos wrote: I recruited myself for a two-boxed account and so far I have the ability to call to the other character and I'm getting an experience bonus on them both, but, of course, no mounts yet. The problem is both characters are getting 200% experience bonus (which is nice!) plus 5% and 10% for being mentored on the new character, but I thought the "3x XP Boost" meant 300%. Is my math way off? Am I missing something? Thanks! Thats what I thought at first and almost posted, then I realized it's an Additional 200% experience. Which means you get your normal experience (100%) and then 200% more, which will come out to you getting 3x experience.