Account CLOSED!!! - Page 5

FelixDomesticus · 02-09-2009, 01:39 PM

Keeper1975 wrote:

The problem entirely SOE fault - it's GlobalCollect fault, hence various games are suffering from this issue... from what someone said earlier, on the 21th january, there was a power outage on US, which seems to have affected GlobalCollect Payment confirmations to all (?) their business partners...since noone noticed it (guessing here), when the automated system from SOE kicked in, those that didn't had the confirmation payments on AS SOE system, got their subscription closed.
AJ

SOE CSR admitted that they are / were aware of the problem, so this cannot be used as an excuse.

crushagrape · 02-09-2009, 01:40 PM

information, information, how hard is it to keep us the paying customer in the loop.... HMMM

FelixDomesticus · 02-09-2009, 01:41 PM

purpleviolet wrote:

What happened is the global collect we paid the money to did not tell soe that those people had paid for their subs so soe didn't know so they thought the subs had not been paid for therefore closed everyones account so it is global collects fault for not telling sony all those accounts had been paid for what a bunch of idiots

I do not believe that. My account payment history shows that Global Collect worked just fine for me. It took money from my card, but SOE still closed my sub. Even my bank confirms that SOE got their money.

ybbot · 02-09-2009, 01:42 PM

Player dont gives a matter how many companies, subsidiaries they have .

The major issue here is that SOE has the knowhow about the problem but does not inform there customers about it.

naMessiah · 02-09-2009, 01:47 PM

My account was also closed 15 minutes ago for no reason. Hilarious.

Edit: Or maybe not. I payed Jan 11 so subscription might have ran out? Should have extended it a month anyway like it always does, so think I'll wait and see what happens...

Helmarf · 02-09-2009, 02:02 PM

Even worse if the support office is located in San diego to, that means that they are huggin the pillow for another couple of hours before they go to work

crushagrape · 02-09-2009, 02:09 PM

cheers for that helmarf made me feel a whole lot better : ) NOT !! hehehe !!!

Synops · 02-09-2009, 02:35 PM

Satuday 7/2 switched char, wasnt able to log back in. No conscription, account closed; checked payments, payd 21/2. Hmm mailed petition in week end , no reply ... now its monday 18.30 pm , no reply ... tryd www.station.com/kb live chat .. seems to be down time although someone i know is playing atm .. wierd . So when its gonne be fixed ?

fur · 02-09-2009, 02:37 PM

Ok my account got the "Closed" tag on saturday but i didnt bother to post as i saw alot of people already had the same problems as i had aka payment confirmation .

Now its monday and almost 7 pm here in sweden and im honestly abit taken back with the horrendous CS this game has to offer, im a longtime mmorpg player who just decided to give eq2 another chance (after 4 years in wow) but im seriously thinking about giving up on that idea , and no this is not a "bu-hu im gonna threathen SOE so they do like i want" type of posts , im just seriously taken back with how poorly this is beeing handled, i mean if this was a brand new game like Warhammer (who had alot of account issues at start) then i could buy into them having problems with CS but EQ2 is a 5 year old game, stuff like this cant happen in a established mmorpg and definetly not without providing FAST and accurate information to their subscribers, so far i havent seen a single piece of information from SOE that they are even acknowledging that there is a problem.

Truly abyssmal treatment so far, really hope someone get's sacked because of this (i sure as hell would fire anyone imcompetent enough to let something like this happen)

Oakleaf · 02-09-2009, 02:51 PM

[Removed for Content], forum time is 10 am, not really to early to work?

Tell us what you are doing and open my account, i have to raid now!

FelixDomesticus · 02-09-2009, 03:02 PM

Chat support "maintenance" seem to continue. Imho it is timed too perfectly with billing failure and there is no notifications about it anywhere as far I can tell.

Comalv · 02-09-2009, 03:07 PM

Chat support now working, i'm in a good queue position but a friend of mine is first in queue since 5mins and no GM contacted him yet... it's getting better and better....

Usbek · 02-09-2009, 03:12 PM

Talkin with them now.. and.. MORE WAITING since they need to scalate the issue to their T2

REALLY LAME!!!

Nadna Tree'Hugger, Warden of Fate

Andreas83 · 02-09-2009, 03:14 PM

I just cant get it what Sony is thinking about. I mean, EverQuest 2 is a great game, but as i said in posts before the support is a joke. I mean look ..

As Furok said in a post above here, i am here to give EQ2 a chance cause i got quit WoW (im from sweden to btw). Most of my rl friends that played WoW also quit it and looking for another game to play, and all of them mostly quit because of same reason: world of warcraft - wrath of the lich king lacks endgame playing, there is nothing to do and the PvP is broken.

Also after those years playing in WoW i gained alot of online friends as well, and i see alot of them quiting / selling WoW acc's everyday on my MSN ..

And what does this have with EverQuest 2 to do, well .. ALOT, cause MY opinion is EverQuest 2 is one of the best mmorpgs out there atm, and trust me, i tryed most of them. So now when WoW is going worse then ever you actually have a GREAT chance to "snap" up some new players to the game ( like me and Furok ) im sure there is PLENTY more, cause TRUST me WoW is CRAP atm..

But what you do instead? You just screwing us over, no support, not a word, not a mail, no answering in phone .. Nothing. I mean CMON SoE .. I played EQ (1) as well, the support there was a joke to .. I rly mean it, havnt you change ANYTHING in 9 years or what?

Dont get me wrong here, the game is great as i said above, maybe he release of it was abit bad tho, since it basicly got alot of the first EQ's story etc etc, people was bored on it, they needed something new. And WoW came shortly after.. But thats another story ..

Either way i think its about time YOU WAKE UP SoE !!!! Now when you have to chance to make this game bigger dont screw it up god damnit ..

Jianne · 02-09-2009, 03:15 PM

have called the US support line - UK number - got through in about 2 mins - the guy I spoke to was extremely polite and helpful - my info is to be passed on and my account should be opened shortly

- tempted as I was to rant at this guy it is not his fault and Sony needs to address the fact that they do have many non US users who also need in hours TLC *occasionally*

FelixDomesticus · 02-09-2009, 03:23 PM

I asked about billing error from one customer support person in PM. I just got answer that it is Global Collect issue and that I should contact account and billing department.

I do not care whose issue it is. I deal with SOE, not Global Collect, so I expect that SOE takes care of that problem!

Eovania · 02-09-2009, 03:27 PM

TSR-DanielH wrote:

I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received.
Thanks for your understanding with this issue.

Does this also affect customers which pay with Credit Card?

FelixDomesticus · 02-09-2009, 03:29 PM

Eovania wrote:

TSR-DanielH wrote:
I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received.
Thanks for your understanding with this issue.
Does this also affect customers which pay with Credit Card?

I paid with VISA until SOE changed currency to euros and it to Global Collect. Payment source for me is still VISA based credit card.

Greencow · 02-09-2009, 03:32 PM

Eovania wrote:

TSR-DanielH wrote:
I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received.
Thanks for your understanding with this issue.
Does this also affect customers which pay with Credit Card?

Eh..?

I pay with a Credit Card and it still says Global Collect in the payment information page in my account.

In my bank info it says I paid SoE and not Global Collect though.

But yeah I pay with a credit card and it affected me.

Helmarf · 02-09-2009, 03:32 PM

Eovania wrote:

TSR-DanielH wrote:
I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received.
Thanks for your understanding with this issue.
Does this also affect customers which pay with Credit Card?

Well hello! Havent been able to do anything about this for over 48 hours, cant pay with what so ever! Been trying with 2 different creditcards cant start a new account cand do nothing, can you?

Btw, ive allready paid for the monthly subscription for over 2 weeks ago!

ybbot · 02-09-2009, 03:34 PM

ive paid with VISA

Zapo · 02-09-2009, 03:39 PM

FelixDomesticus wrote:

Eovania wrote:
TSR-DanielH wrote:
I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received.
Thanks for your understanding with this issue.
Does this also affect customers which pay with Credit Card?
I paid with VISA until SOE changed currency to euros and it to Global Collect. Payment source for me is still VISA based credit card.

Same for me. Till 04/2008 my account history is in USD via my credit card. From then on it's Global Collect in Euro. Actually, the whole time I used my credit card for payments.

Kiara · 02-09-2009, 03:40 PM

Hello All!

We're checking into this and trying to get information on what's happening.

We apologize for the inconvenience and as soon as we have information to share, we'll be sure to let you know!

Thanks!

WizardX · 02-09-2009, 03:41 PM

now i can log...but in Station Account Management eq2 is always closed...i hope that tomorrow i wont get same problem and the tsr hasn't answered to all my questions on this problem.

Motown · 02-09-2009, 03:43 PM

Eovania wrote:

TSR-DanielH wrote:
I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received.
Thanks for your understanding with this issue.
Does this also affect customers which pay with Credit Card?

Yes. I paid online through SOE's web site with my VISA, as I had in the past. My dealings were through your site, so as far as I'm concerned I dealt with you, whatever the internal and financial machinations of your site may be.

Helmarf · 02-09-2009, 03:44 PM

Kiara wrote:

Hello All!
We're checking into this and trying to get information on what's happening.
We apologize for the inconvenience and as soon as we have information to share, we'll be sure to let you know!
Thanks!

How come you allready helped players back on friday 6 februari with exactly the same problem, and we have to wait?

Comalv · 02-09-2009, 03:44 PM

My issue was resolved, hope everyone can get quickly enough in Live Chat and get their accounts fixed aswell.

Still not impressed tho.

BlackCalvus · 02-09-2009, 03:57 PM

I paid by VISA too.

Monday evening now, and no reply from SOE yet after I emailed them Saturday morning.

Kiara · 02-09-2009, 03:59 PM

Hi again all.

We've tracked down the issue and the team is working on getting it fixed and everyone's accounts straightened out.

Please make sure that you have a CS ticket about the issue, as that will help us to expedite getting your account back on track.

Once again, we apologize for the inconvenience.

FelixDomesticus · 02-09-2009, 04:01 PM

Kiara wrote:

Hi again all.
We've tracked down the issue and the team is working on getting it fixed and everyone's accounts straightened out.
Please make sure that you have a CS ticket about the issue, as that will help us to expedite getting your account back on track.
Once again, we apologize for the inconvenience.

Does that email support count as ticket? I sent that one since chat was down, but have not got reply after automated one.

02-09-2009, 01:39 PM	#121
FelixDomesticus Loremaster Join Date: Nov 2004 Posts: 289	Keeper1975 wrote: The problem entirely SOE fault - it's GlobalCollect fault, hence various games are suffering from this issue... from what someone said earlier, on the 21th january, there was a power outage on US, which seems to have affected GlobalCollect Payment confirmations to all (?) their business partners...since noone noticed it (guessing here), when the automated system from SOE kicked in, those that didn't had the confirmation payments on AS SOE system, got their subscription closed. AJ SOE CSR admitted that they are / were aware of the problem, so this cannot be used as an excuse. __________________ =========================================== If your parents did not have a child, it is unlikely that you will have one either

02-09-2009, 01:41 PM	#123
FelixDomesticus Loremaster Join Date: Nov 2004 Posts: 289	purpleviolet wrote: What happened is the global collect we paid the money to did not tell soe that those people had paid for their subs so soe didn't know so they thought the subs had not been paid for therefore closed everyones account so it is global collects fault for not telling sony all those accounts had been paid for what a bunch of idiots I do not believe that. My account payment history shows that Global Collect worked just fine for me. It took money from my card, but SOE still closed my sub. Even my bank confirms that SOE got their money. __________________ =========================================== If your parents did not have a child, it is unlikely that you will have one either

02-09-2009, 03:02 PM	#131
FelixDomesticus Loremaster Join Date: Nov 2004 Posts: 289	Chat support "maintenance" seem to continue. Imho it is timed too perfectly with billing failure and there is no notifications about it anywhere as far I can tell. __________________ =========================================== If your parents did not have a child, it is unlikely that you will have one either

02-09-2009, 03:07 PM	#132
Comalv Loremaster Join Date: Dec 2005 Location: Italy Posts: 64	Chat support now working, i'm in a good queue position but a friend of mine is first in queue since 5mins and no GM contacted him yet... it's getting better and better.... __________________

02-09-2009, 03:23 PM	#136
FelixDomesticus Loremaster Join Date: Nov 2004 Posts: 289	I asked about billing error from one customer support person in PM. I just got answer that it is Global Collect issue and that I should contact account and billing department. I do not care whose issue it is. I deal with SOE, not Global Collect, so I expect that SOE takes care of that problem! __________________ =========================================== If your parents did not have a child, it is unlikely that you will have one either

02-09-2009, 01:40 PM	#122
crushagrape Loremaster Join Date: Aug 2006 Posts: 3	information, information, how hard is it to keep us the paying customer in the loop.... HMMM

02-09-2009, 01:42 PM	#124
ybbot General Join Date: Nov 2004 Posts: 9	Player dont gives a matter how many companies, subsidiaries they have . The major issue here is that SOE has the knowhow about the problem but does not inform there customers about it.

02-09-2009, 01:47 PM	#125
naMessiah Loremaster Join Date: Nov 2004 Posts: 148	My account was also closed 15 minutes ago for no reason. Hilarious. Edit: Or maybe not. I payed Jan 11 so subscription might have ran out? Should have extended it a month anyway like it always does, so think I'll wait and see what happens...

02-09-2009, 02:02 PM	#126
Helmarf Loremaster Join Date: Feb 2005 Posts: 237	Even worse if the support office is located in San diego to, that means that they are huggin the pillow for another couple of hours before they go to work

02-09-2009, 02:09 PM	#127
crushagrape Loremaster Join Date: Aug 2006 Posts: 3	cheers for that helmarf made me feel a whole lot better : ) NOT !! hehehe !!!

02-09-2009, 02:35 PM	#128
Synops General Join Date: Nov 2004 Posts: 2	Satuday 7/2 switched char, wasnt able to log back in. No conscription, account closed; checked payments, payd 21/2. Hmm mailed petition in week end , no reply ... now its monday 18.30 pm , no reply ... tryd www.station.com/kb live chat .. seems to be down time although someone i know is playing atm .. wierd . So when its gonne be fixed ?

02-09-2009, 02:37 PM	#129
fur General Join Date: Nov 2004 Posts: 158	Ok my account got the "Closed" tag on saturday but i didnt bother to post as i saw alot of people already had the same problems as i had aka payment confirmation . Now its monday and almost 7 pm here in sweden and im honestly abit taken back with the horrendous CS this game has to offer, im a longtime mmorpg player who just decided to give eq2 another chance (after 4 years in wow) but im seriously thinking about giving up on that idea , and no this is not a "bu-hu im gonna threathen SOE so they do like i want" type of posts , im just seriously taken back with how poorly this is beeing handled, i mean if this was a brand new game like Warhammer (who had alot of account issues at start) then i could buy into them having problems with CS but EQ2 is a 5 year old game, stuff like this cant happen in a established mmorpg and definetly not without providing FAST and accurate information to their subscribers, so far i havent seen a single piece of information from SOE that they are even acknowledging that there is a problem. Truly abyssmal treatment so far, really hope someone get's sacked because of this (i sure as hell would fire anyone imcompetent enough to let something like this happen)

02-09-2009, 02:51 PM	#130
Oakleaf Loremaster Join Date: Nov 2004 Posts: 41	[Removed for Content], forum time is 10 am, not really to early to work? Tell us what you are doing and open my account, i have to raid now!

02-09-2009, 03:12 PM	#133
Usbek Loremaster Join Date: Jan 2007 Posts: 5	Talkin with them now.. and.. MORE WAITING since they need to scalate the issue to their T2 REALLY LAME!!! Nadna Tree'Hugger, Warden of Fate

02-09-2009, 03:14 PM	#134
Andreas83 Loremaster Join Date: Feb 2009 Posts: 6	I just cant get it what Sony is thinking about. I mean, EverQuest 2 is a great game, but as i said in posts before the support is a joke. I mean look .. As Furok said in a post above here, i am here to give EQ2 a chance cause i got quit WoW (im from sweden to btw). Most of my rl friends that played WoW also quit it and looking for another game to play, and all of them mostly quit because of same reason: world of warcraft - wrath of the lich king lacks endgame playing, there is nothing to do and the PvP is broken. Also after those years playing in WoW i gained alot of online friends as well, and i see alot of them quiting / selling WoW acc's everyday on my MSN .. And what does this have with EverQuest 2 to do, well .. ALOT, cause MY opinion is EverQuest 2 is one of the best mmorpgs out there atm, and trust me, i tryed most of them. So now when WoW is going worse then ever you actually have a GREAT chance to "snap" up some new players to the game ( like me and Furok ) im sure there is PLENTY more, cause TRUST me WoW is CRAP atm.. But what you do instead? You just screwing us over, no support, not a word, not a mail, no answering in phone .. Nothing. I mean CMON SoE .. I played EQ (1) as well, the support there was a joke to .. I rly mean it, havnt you change ANYTHING in 9 years or what? Dont get me wrong here, the game is great as i said above, maybe he release of it was abit bad tho, since it basicly got alot of the first EQ's story etc etc, people was bored on it, they needed something new. And WoW came shortly after.. But thats another story .. Either way i think its about time YOU WAKE UP SoE !!!! Now when you have to chance to make this game bigger dont screw it up god damnit ..

02-09-2009, 03:15 PM	#135
Jianne Loremaster Join Date: Mar 2007 Posts: 3	have called the US support line - UK number - got through in about 2 mins - the guy I spoke to was extremely polite and helpful - my info is to be passed on and my account should be opened shortly - tempted as I was to rant at this guy it is not his fault and Sony needs to address the fact that they do have many non US users who also need in hours TLC occasionally

02-09-2009, 03:27 PM	#137
Eovania International Join Date: Mar 2005 Posts: 6,027	TSR-DanielH wrote: I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received. Thanks for your understanding with this issue. Does this also affect customers which pay with Credit Card? __________________ Vanessa - Eovania - Barrera Internationale deutschsprachige Community Betreuerin SOE - International Community Relations

02-09-2009, 03:29 PM	#138
FelixDomesticus Loremaster Join Date: Nov 2004 Posts: 289	Eovania wrote: TSR-DanielH wrote: I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received. Thanks for your understanding with this issue. Does this also affect customers which pay with Credit Card? I paid with VISA until SOE changed currency to euros and it to Global Collect. Payment source for me is still VISA based credit card. __________________ =========================================== If your parents did not have a child, it is unlikely that you will have one either

02-09-2009, 03:32 PM	#139
Greencow Loremaster Join Date: Nov 2004 Posts: 12	Eovania wrote: TSR-DanielH wrote: I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received. Thanks for your understanding with this issue. Does this also affect customers which pay with Credit Card? Eh..? I pay with a Credit Card and it still says Global Collect in the payment information page in my account. In my bank info it says I paid SoE and not Global Collect though. But yeah I pay with a credit card and it affected me.

02-09-2009, 03:32 PM	#140
Helmarf Loremaster Join Date: Feb 2005 Posts: 237	Eovania wrote: TSR-DanielH wrote: I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received. Thanks for your understanding with this issue. Does this also affect customers which pay with Credit Card? Well hello! Havent been able to do anything about this for over 48 hours, cant pay with what so ever! Been trying with 2 different creditcards cant start a new account cand do nothing, can you? Btw, ive allready paid for the monthly subscription for over 2 weeks ago!

02-09-2009, 03:34 PM	#141
ybbot General Join Date: Nov 2004 Posts: 9	ive paid with VISA

02-09-2009, 03:39 PM	#142
Zapo Loremaster Join Date: Nov 2004 Posts: 110	FelixDomesticus wrote: Eovania wrote: TSR-DanielH wrote: I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received. Thanks for your understanding with this issue. Does this also affect customers which pay with Credit Card? I paid with VISA until SOE changed currency to euros and it to Global Collect. Payment source for me is still VISA based credit card. Same for me. Till 04/2008 my account history is in USD via my credit card. From then on it's Global Collect in Euro. Actually, the whole time I used my credit card for payments.

02-09-2009, 03:40 PM	#143
Kiara Community Relations Join Date: Jul 2008 Posts: 4,359	Hello All! We're checking into this and trying to get information on what's happening. We apologize for the inconvenience and as soon as we have information to share, we'll be sure to let you know! Thanks!

02-09-2009, 03:41 PM	#144
WizardX Loremaster Join Date: Jun 2005 Location: Italy Posts: 4	now i can log...but in Station Account Management eq2 is always closed...i hope that tomorrow i wont get same problem and the tsr hasn't answered to all my questions on this problem.

02-09-2009, 03:43 PM	#145
Motown Loremaster Join Date: Nov 2004 Posts: 110	Eovania wrote: TSR-DanielH wrote: I did some investigating and it seems there was a problem with global collect purchases made on 1/21/2009. Because of this, some accounts will be automatically closed today. Simply contact our support and give them your station name and we can resolve the issue very quickly. Apparently there was a problem where global collect did not send confirmations that the money has been received. Thanks for your understanding with this issue. Does this also affect customers which pay with Credit Card? Yes. I paid online through SOE's web site with my VISA, as I had in the past. My dealings were through your site, so as far as I'm concerned I dealt with you, whatever the internal and financial machinations of your site may be. __________________ Hawthorn Football Club - United 2009

02-09-2009, 03:44 PM	#146
Helmarf Loremaster Join Date: Feb 2005 Posts: 237	Kiara wrote: Hello All! We're checking into this and trying to get information on what's happening. We apologize for the inconvenience and as soon as we have information to share, we'll be sure to let you know! Thanks! How come you allready helped players back on friday 6 februari with exactly the same problem, and we have to wait?

02-09-2009, 03:44 PM	#147
Comalv Loremaster Join Date: Dec 2005 Location: Italy Posts: 64	My issue was resolved, hope everyone can get quickly enough in Live Chat and get their accounts fixed aswell. Still not impressed tho. __________________

02-09-2009, 03:57 PM	#148
BlackCalvus Loremaster Join Date: Jan 2005 Posts: 14	I paid by VISA too. Monday evening now, and no reply from SOE yet after I emailed them Saturday morning.

02-09-2009, 03:59 PM	#149
Kiara Community Relations Join Date: Jul 2008 Posts: 4,359	Hi again all. We've tracked down the issue and the team is working on getting it fixed and everyone's accounts straightened out. Please make sure that you have a CS ticket about the issue, as that will help us to expedite getting your account back on track. Once again, we apologize for the inconvenience.

02-09-2009, 04:01 PM	#150
FelixDomesticus Loremaster Join Date: Nov 2004 Posts: 289	Kiara wrote: Hi again all. We've tracked down the issue and the team is working on getting it fixed and everyone's accounts straightened out. Please make sure that you have a CS ticket about the issue, as that will help us to expedite getting your account back on track. Once again, we apologize for the inconvenience. Does that email support count as ticket? I sent that one since chat was down, but have not got reply after automated one. __________________ =========================================== If your parents did not have a child, it is unlikely that you will have one either