PLEASE HELP ME!!!!

Statewrestler101 · 01-05-2009, 03:51 AM

Hi there, so I just came back to EQ2 after about a 6 month break... I had the extended character slots before but not now... so only 6 of my toons appeared available NOT INCLUDING my 80 decked out uber brigand... I attempted deleting a couple trash toons to make room or something and still no refresh on the character list it says I only have 3 characters... PLEASE if anyone has gone through this or knows how to fix it HELP ME!!!! Thanks.

Noaani · 01-05-2009, 04:34 AM

Log in to any character on your account and type /camp [your brigands name here]

Statewrestler101 · 01-05-2009, 05:36 AM

That isnt working... I am gonna call SOE and figure it out once their lines open tomorrow... Still if anyone knows a quick fix to this let me know!

Noaani · 01-05-2009, 05:43 AM

If that didn't work, your character is not on the account.

Rokaab · 01-05-2009, 06:53 AM

Are you looking in the right region - i.e. US or EU (settable on the EULA screen), you wont see your US characters whilst logged into the EU region and vice versa.

Edit: there are other regions as well, but the US and EU tend to be ones youre more likely to have gone to unless you want one of the other language servers.

gi · 01-05-2009, 08:07 AM

When you signed up again did you get a station account again, if not your character selection will be reduced I believe.

Cyliena · 01-05-2009, 09:10 AM

Sounds like you had station access, in which case only your 7 most recently played characters will show. As far as I understand, the character is still on the account, but you can't access them until you pay for station access again (or possibly by deleting some of the others--but I'm not certain about this so don't do that!!!). I definitely recommend petitioning to see if someone can get your chars shuffled around.

erin · 01-05-2009, 10:01 AM

Phantie wrote:

Sounds like you had station access, in which case only your 7 most recently played characters will show. As far as I understand, the character is still on the account, but you can't access them until you pay for station access again (or possibly by deleting some of the others--but I'm not certain about this so don't do that!!!). I definitely recommend petitioning to see if someone can get your chars shuffled around.

He says he deleted enough chars that he' down to 3, so it can't be this problem.

Statewrestler101 · 01-05-2009, 01:42 PM

It would make no sense for my most played character with over 150 days play time to be missing from my account as i never give out my password etc... its just some kind of bug im sure and when the phone lines open ill get it as straight as possible... for sony's sake i hope he isnt deleted..

Statewrestler101 · 01-05-2009, 01:49 PM

I would also like to mention my station access i DID have... I didnt have it when i reinstated my account but I just got it again to see if that was the problem nessecarily and still no go.... My 80 Brigand is still showing up in the eq2players database and on my character list on the launch screen... just not on my character select screen... So im prety sure its just some god forsaken bug causing all of this..

Loolee · 01-05-2009, 01:54 PM

Sounds like you need to petition this. Get someone in customer service to help you out, they can research your toon and figure out what happened to it.

Statewrestler101 · 01-05-2009, 02:09 PM

Yep 1 more hour till phone lines open... thanks for all the input guys.. when i get my toon back anyone on nagafen should say whats up!

Sprin · 01-05-2009, 02:11 PM

Sure your not on "Test Server"? make sure that is not clicked on the start up screen... just a thought

Statewrestler101 · 01-05-2009, 02:13 PM

No im sure because 2 of my toons are showing up just not the ones i want lol...

Statewrestler101 · 01-05-2009, 02:14 PM

worst comes to worst ill just get it back on my account for being maliciously deleted... I think this would count since it wouldnt have been user deleted? lol

Sprin · 01-05-2009, 02:52 PM

Statewrestler101 wrote:

worst comes to worst ill just get it back on my account for being maliciously deleted... I think this would count since it wouldnt have been user deleted? lol

Well they even will bring them back if you delete them yourself... so its not a big thing.. just getting through to them and actually getting a response is your biggest problem.. There's a LON tourny soon, so all hands are on deck for that... nothing else can be done in the 3 - 4 weeks before during and after a LON event... so just be aware of that ...

Elorah · 01-05-2009, 02:53 PM

Statewrestler101 wrote:

worst comes to worst ill just get it back on my account for being maliciously deleted... I think this would count since it wouldnt have been user deleted? lol

I think that they allow a one time restore, but they can only go back so far SMILEY

Statewrestler101 · 01-05-2009, 09:32 PM

Well we all have to love the fact that SOE takes AGES to do anything... Slow customer service is probably a factor in why this game is fading... but on a lighter note my character should still be in their database as he couldnt have been deleted more than 2 months ago if he is even really deleted... we will probably not know for a long while because SOE IS SOOOOOOOOOO SLOW! Hire more people you cheap company...

Noaani · 01-05-2009, 11:42 PM

Statewrestler101 wrote:

Well we all have to love the fact that SOE takes AGES to do anything... Slow customer service is probably a factor in why this game is fading... but on a lighter note my character should still be in their database as he couldnt have been deleted more than 2 months ago if he is even really deleted... we will probably not know for a long while because SOE IS SOOOOOOOOOO SLOW! Hire more people you cheap company...

If you called them, that is probably why.

The "propper" thing to do in your situation is to /petition it in game. Have seen issues like this resolved in less than an hour in the past.

Statewrestler101 · 01-06-2009, 12:06 AM

I actually sent a ticket last night it took them 30 hours to reply... K THX

Noaani · 01-06-2009, 12:10 AM

SoE CS is not 24/7.

The don't operate at night and the don't operate during the weekend.

woolf2k · 01-06-2009, 05:59 PM

i've read it selects the 7 most recently used characters...

what you could do is get all access pass... delete down to 7 and then switch back to eq2 sub.

I would have done that if I'd have more than 7 chars and moved back to eq2 sub.

CS should be able to help you though so don't fret...as long that is the correct account. the char should still be there.

01-05-2009, 04:34 AM	#2
Noaani Loremaster Join Date: Mar 2005 Posts: 6,077	Log in to any character on your account and type /camp [your brigands name here] __________________ The superior man knows what is right. The inferior man knows what will sell. Confucius

01-05-2009, 05:43 AM	#4
Noaani Loremaster Join Date: Mar 2005 Posts: 6,077	If that didn't work, your character is not on the account. __________________ The superior man knows what is right. The inferior man knows what will sell. Confucius

01-05-2009, 08:07 AM	#6
gi General Join Date: Nov 2004 Location: 4 Walk of the Dead, Neriak. Posts: 328	When you signed up again did you get a station account again, if not your character selection will be reduced I believe. __________________ Check out my Epic Quest Blog!

01-05-2009, 10:01 AM	#8
erin Loremaster Join Date: Nov 2004 Posts: 1,834	Phantie wrote: Sounds like you had station access, in which case only your 7 most recently played characters will show. As far as I understand, the character is still on the account, but you can't access them until you pay for station access again (or possibly by deleting some of the others--but I'm not certain about this so don't do that!!!). I definitely recommend petitioning to see if someone can get your chars shuffled around. He says he deleted enough chars that he' down to 3, so it can't be this problem.

01-05-2009, 02:52 PM	#16
Sprin Server: Nagafen Guild: L U S H Rank: LUSH (Supreme Drinker!) General Join Date: Apr 2007 Posts: 2,364	Statewrestler101 wrote: worst comes to worst ill just get it back on my account for being maliciously deleted... I think this would count since it wouldnt have been user deleted? lol Well they even will bring them back if you delete them yourself... so its not a big thing.. just getting through to them and actually getting a response is your biggest problem.. There's a LON tourny soon, so all hands are on deck for that... nothing else can be done in the 3 - 4 weeks before during and after a LON event... so just be aware of that ...

01-05-2009, 03:51 AM	#1
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	Hi there, so I just came back to EQ2 after about a 6 month break... I had the extended character slots before but not now... so only 6 of my toons appeared available NOT INCLUDING my 80 decked out uber brigand... I attempted deleting a couple trash toons to make room or something and still no refresh on the character list it says I only have 3 characters... PLEASE if anyone has gone through this or knows how to fix it HELP ME!!!! Thanks.

01-05-2009, 05:36 AM	#3
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	That isnt working... I am gonna call SOE and figure it out once their lines open tomorrow... Still if anyone knows a quick fix to this let me know!

01-05-2009, 06:53 AM	#5
Rokaab Loremaster Join Date: Dec 2004 Location: Reading, UK Posts: 1,038	Are you looking in the right region - i.e. US or EU (settable on the EULA screen), you wont see your US characters whilst logged into the EU region and vice versa. Edit: there are other regions as well, but the US and EU tend to be ones youre more likely to have gone to unless you want one of the other language servers.

01-05-2009, 09:10 AM	#7
Cyliena Server: Everfrost Guild: Crusaders of Neriak Rank: Colonel Fansite Staff Join Date: Apr 2006 Posts: 3,798	Sounds like you had station access, in which case only your 7 most recently played characters will show. As far as I understand, the character is still on the account, but you can't access them until you pay for station access again (or possibly by deleting some of the others--but I'm not certain about this so don't do that!!!). I definitely recommend petitioning to see if someone can get your chars shuffled around.

01-05-2009, 01:42 PM	#9
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	It would make no sense for my most played character with over 150 days play time to be missing from my account as i never give out my password etc... its just some kind of bug im sure and when the phone lines open ill get it as straight as possible... for sony's sake i hope he isnt deleted..

01-05-2009, 01:49 PM	#10
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	I would also like to mention my station access i DID have... I didnt have it when i reinstated my account but I just got it again to see if that was the problem nessecarily and still no go.... My 80 Brigand is still showing up in the eq2players database and on my character list on the launch screen... just not on my character select screen... So im prety sure its just some god forsaken bug causing all of this..

01-05-2009, 01:54 PM	#11
Loolee Loremaster Join Date: Nov 2004 Location: Florida Posts: 757	Sounds like you need to petition this. Get someone in customer service to help you out, they can research your toon and figure out what happened to it.

01-05-2009, 02:09 PM	#12
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	Yep 1 more hour till phone lines open... thanks for all the input guys.. when i get my toon back anyone on nagafen should say whats up!

01-05-2009, 02:11 PM	#13
Sprin Server: Nagafen Guild: L U S H Rank: LUSH (Supreme Drinker!) General Join Date: Apr 2007 Posts: 2,364	Sure your not on "Test Server"? make sure that is not clicked on the start up screen... just a thought

01-05-2009, 02:13 PM	#14
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	No im sure because 2 of my toons are showing up just not the ones i want lol...

01-05-2009, 02:14 PM	#15
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	worst comes to worst ill just get it back on my account for being maliciously deleted... I think this would count since it wouldnt have been user deleted? lol

01-05-2009, 02:53 PM	#17
Elorah Loremaster Join Date: Mar 2005 Posts: 3,200	Statewrestler101 wrote: worst comes to worst ill just get it back on my account for being maliciously deleted... I think this would count since it wouldnt have been user deleted? lol I think that they allow a one time restore, but they can only go back so far __________________

01-05-2009, 09:32 PM	#18
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	Well we all have to love the fact that SOE takes AGES to do anything... Slow customer service is probably a factor in why this game is fading... but on a lighter note my character should still be in their database as he couldnt have been deleted more than 2 months ago if he is even really deleted... we will probably not know for a long while because SOE IS SOOOOOOOOOO SLOW! Hire more people you cheap company...

01-05-2009, 11:42 PM	#19
Noaani Loremaster Join Date: Mar 2005 Posts: 6,077	Statewrestler101 wrote: Well we all have to love the fact that SOE takes AGES to do anything... Slow customer service is probably a factor in why this game is fading... but on a lighter note my character should still be in their database as he couldnt have been deleted more than 2 months ago if he is even really deleted... we will probably not know for a long while because SOE IS SOOOOOOOOOO SLOW! Hire more people you cheap company... If you called them, that is probably why. The "propper" thing to do in your situation is to /petition it in game. Have seen issues like this resolved in less than an hour in the past. __________________ The superior man knows what is right. The inferior man knows what will sell. Confucius

01-06-2009, 12:06 AM	#20
Statewrestler101 Loremaster Join Date: Aug 2006 Posts: 45	I actually sent a ticket last night it took them 30 hours to reply... K THX

01-06-2009, 12:10 AM	#21
Noaani Loremaster Join Date: Mar 2005 Posts: 6,077	SoE CS is not 24/7. The don't operate at night and the don't operate during the weekend. __________________ The superior man knows what is right. The inferior man knows what will sell. Confucius

01-06-2009, 05:59 PM	#22
woolf2k Loremaster Join Date: Nov 2004 Posts: 845	i've read it selects the 7 most recently used characters... what you could do is get all access pass... delete down to 7 and then switch back to eq2 sub. I would have done that if I'd have more than 7 chars and moved back to eq2 sub. CS should be able to help you though so don't fret...as long that is the correct account. the char should still be there.