non responsive help

Abbis · 09-05-2008, 08:37 AM

OK.

CONNECTION ISSUE.

1. I FOLLOWED tsr tREVOR INFORMATION AND SENT HIM THE TRACERT AND PING INFORMATION.

2. Yes something is blocking EQ2.

3. we know that it is not my computer, ALL of my firewalls are down. Norton. and MSN, any more than those 2 i do not know.

4. grimwell, nicely wanted me to start a ticket. on the knowledge base.

5. Tried for 2 days to do so. I get the following response to Email chat, phone chat, and the other one.

If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.

When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

If you choose to ignore this error and continue, do not enter private information into the website.

For more information, see "Certificate Errors" in Internet Explorer Help.

TSR-TrevorG · 09-05-2008, 02:45 PM

can you accept and continue on at that point?

Abbis · 09-06-2008, 06:15 PM

no i cannot go past that page it wont let me. this happen on all links on that page except knowledge search.

TSR-TrevorG · 09-10-2008, 03:00 PM

Has the ISP or tech that set up the new equipment been able to verify that there is no firewall, or a way to add programs to an allowed lists? the ISP people may not have an issue on their end because they are at the company and not using the same conenction as you.

09-05-2008, 02:45 PM	#2
TSR-TrevorG Tech Support Join Date: Apr 2008 Location: San Diego Posts: 2,052	can you accept and continue on at that point? __________________ EMAIL SUPPORT \| IN GAME SUPPORT \| CHAT SUPPORT \| KNOWLEDGE BASE SEARCH Phone Support 858-537-0898 Mon-Fri 10-7PM PST

09-10-2008, 03:00 PM	#4
TSR-TrevorG Tech Support Join Date: Apr 2008 Location: San Diego Posts: 2,052	Has the ISP or tech that set up the new equipment been able to verify that there is no firewall, or a way to add programs to an allowed lists? the ISP people may not have an issue on their end because they are at the company and not using the same conenction as you. __________________ EMAIL SUPPORT \| IN GAME SUPPORT \| CHAT SUPPORT \| KNOWLEDGE BASE SEARCH Phone Support 858-537-0898 Mon-Fri 10-7PM PST

09-06-2008, 06:15 PM	#3
Abbis Loremaster Join Date: Mar 2006 Posts: 35	no i cannot go past that page it wont let me. this happen on all links on that page except knowledge search.