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Unread 09-04-2008, 12:47 PM   #1
Druid03

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Hello, yesterday's LU broker ALOT of stuff....the new VP pattern links make your client crashalot more LDs in VP, we had 5 in 20mins (not counting the ones from clicking links)portals in VP are not working correctly, or not at all for the instance we were in....leaving us unable to clear the instance or get into trak's lairive also read that mobs were casting wingbeat every 5-10s now instead of the usual timer, but we didnt have to fight a mob with wingbeat thanks to the broken portal so i cant confirmi was hopeing to see a hotfix today during the downtime, but no luck with thati just ran to VP incase the notes werent updated correctly, but the portal is still not working....so thats another night without being able to do VPand the patterns are still crashing the client....so nothing was fixed at allthanks....i guess
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Unread 09-04-2008, 02:06 PM   #2
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One may ask what the test servers are good for when such severe bugs make their way to the normal servers.
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Unread 09-04-2008, 02:14 PM   #3
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ZerkerDwarf wrote:
One may ask what the test servers are good for when such severe bugs make their way to the normal servers.
Out of morbid curiousity, is there even a test guild that regularly raids VP?
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Unread 09-04-2008, 02:21 PM   #4
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Earlier today a dev said they fixed the wingbeat problem and will push the fix out in a hotfix. 
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Unread 09-04-2008, 02:25 PM   #5
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ZerkerDwarf wrote:
One may ask what the test servers are good for when such severe bugs make their way to the normal servers.
One may ask if you ever bothered to log on to the test server to check out new changes before they go live...
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Unread 09-04-2008, 02:44 PM   #6
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Atan@Unrest wrote:
ZerkerDwarf wrote:
One may ask what the test servers are good for when such severe bugs make their way to the normal servers.
Out of morbid curiousity, is there even a test guild that regularly raids VP?

Considering the number of these types of incidences with raiding I would venture to say no. I think the real crux of the problem is that SoE's testers aren't really testing this sort of content other then being in god mode and going yup it spawns. HECK I don't even think they look at the logs. For the arguement they don't have enough testers to do it, well use both test and dev and if you have to other folks from the office. Really they should be testing the product.

Also I guess I could point folks to the thread of what would get more folks to play on test full time thread in the dev chat section, but frankly I am finding it kind of moot since folks don't want to play tester for a company and get no benififts from doing that work for free. Also what appears at times lack of feedback, and other issues. /sigh

Maybe a better question would be is why do we as players just assume that SoE can actually test their raiding content period. I mean realy when have they gotten it right. OK now that being said why aren't all of the raiders doing /testcopy's every time that a new patch comes out....... Yea no easy answers, else they would have been done a long time ago.

edit: the item link crashing the client is actually a very classic case of poor testing. Basically everyone was using the dev version (has all of the debug code in it to prevent overruns and other issues) and no one was testing on the retail version of the product. Really this has me shaking my head at multiple levels.

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Unread 09-04-2008, 02:57 PM   #7
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We've got fixes in the works for the VP pattern, portal & wing beat issues. They're all fixed, just waiting on getting them through the QA process, and then figuring out when we can get them out to everyone! We'll let you know as we have more info. =)
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Unread 09-04-2008, 03:08 PM   #8
Aeralik

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As I mentioned in the other thread a new client executable is being sent out to the patchers shortly.  There will be no downtime associated with this but once you repatch and get the new client the crashes will stop.
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Unread 09-04-2008, 03:14 PM   #9
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Aeralik wrote:
As I mentioned in the other thread a new client executable is being sent out to the patchers shortly.  There will be no downtime associated with this but once you repatch and get the new client the crashes will stop.
Yay so no more "Gnomish Tinkered Everquest II Crashing Device" links in public channels! (That was the best fake bugged link I saw.)
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Unread 09-04-2008, 03:17 PM   #10
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Aeralik wrote:
As I mentioned in the other thread a new client executable is being sent out to the patchers shortly.  There will be no downtime associated with this but once you repatch and get the new client the crashes will stop.
thanks, but could you let us know when this goes through?i dont feel like checking the portal every hour or making my guild run there and not be able to use the portal to Silverwing.thanks in advanced
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Unread 09-04-2008, 03:19 PM   #11
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Ilucide wrote:
We've got fixes in the works for the VP pattern, portal & wing beat issues. They're all fixed, just waiting on getting them through the QA process, and then figuring out when we can get them out to everyone! We'll let you know as we have more info. =)
This this same QA process that allowed the issues to slip in to start with? SMILEY
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Unread 09-04-2008, 03:23 PM   #12
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Druid03 wrote:
Aeralik wrote:
As I mentioned in the other thread a new client executable is being sent out to the patchers shortly.  There will be no downtime associated with this but once you repatch and get the new client the crashes will stop.
thanks, but could you let us know when this goes through?i dont feel like checking the portal every hour or making my guild run there and not be able to use the portal to Silverwing.thanks in advanced
The portal issue would require the servers coming down so you will see those mentioned in update notes once its live.  My remark was to the client crashing which we are sending to the patchers today.
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Unread 09-04-2008, 03:31 PM   #13
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Does this include the problem with Wingbeat on the mobs in VP?  Not alot of point in heading to VP unless the mobs are "working as intended" SMILEY /giggle

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Unread 09-04-2008, 03:31 PM   #14
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my hopes and dreams misleaded me, and i misread thatoh well....thanks i guess
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Unread 09-04-2008, 03:31 PM   #15
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Brinelan@Guk wrote:
Yay so no more "Gnomish Tinkered Everquest II Crashing Device" links in public channels! (That was the best fake bugged link I saw.)
Thats a good one .. but even as funny as it may be, they should have been handing out 1-2 day suspensions for the people who knowingly attempting to crashed other players' clients by linking VP Patterns. 
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Unread 09-04-2008, 04:19 PM   #16
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The guy later said he got a warning, and everyone in the channel stopped after that.  It does look like the gm's were on top of this one. 
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Unread 09-04-2008, 04:32 PM   #17
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Seriously, can we get an indication when this is added to the patcher?
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Unread 09-04-2008, 05:00 PM   #18
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Atan@Unrest wrote:
Seriously, can we get an indication when this is added to the patcher?
I pulled down a new client just now on my live account so it should be safe to patch on US servers now SMILEY
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Unread 09-04-2008, 05:13 PM   #19
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And the problem with concealment? I trust you are fixing that as well.
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Unread 09-04-2008, 05:16 PM   #20
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I'm very sorry to pester, but is the Wing Beat issue fixed with this change, or will that also be waiting on a server reset?
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Unread 09-04-2008, 05:22 PM   #21
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Content issues need the servers to come up and down to fix. Client issues (like the display crash when examining the patterns) just require a new client to be pushed to the patcher.Wing beat & the portals thus require the servers to be bounced for a fix. =)
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Unread 09-04-2008, 05:25 PM   #22
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Even better:They need TESTING BEFORE BEING PUSHED LIVE IN THE FIRST PLACE
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Unread 09-04-2008, 05:29 PM   #23
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Geothe wrote:
Even better:They need TESTING BEFORE BEING PUSHED LIVE IN THE FIRST PLACE
Did you go on test to check them?  Software is a big beast, and soemtimes bugs don't come out until it is put in a big scale.  I have seen it happen with the guild site I maintain, this is exponentially bigger so it is bound to happen on a bigger scale.
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Unread 09-04-2008, 05:36 PM   #24
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Come on, portals probably weren't on the list to be tested.It isn't like they are going to test every single thing for every patch.Somehow, something about them got changed and/or borked. It happens.You want the testers to check every single little thing about the game? That would take what....2 years per patch then?Lets say they had 50 testers spending 8 hours a day testing the game. Thats 400 hours a day, 2000 hours a week.Player base hits that number of man hours in the first 30 minutes. Of course people are going to find things. This game is a very complex program and things are not tested that weren't supposed to be changed !
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Unread 09-04-2008, 05:45 PM   #25
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Geothe wrote:
Even better:They need TESTING BEFORE BEING PUSHED LIVE IN THE FIRST PLACE
I may sound negative here, but why did it go live like this? The servers came down for an extended period for the update, and now they will have to come down because of a couple major issues. Wing beat was actually hitting about every 2.4 seconds. I would think this would have been fairly obvious to anyone testing this content before it went live?....
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Unread 09-04-2008, 05:48 PM   #26
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Atan@Unrest wrote:
ZerkerDwarf wrote:
One may ask what the test servers are good for when such severe bugs make their way to the normal servers.
Out of morbid curiousity, is there even a test guild that regularly raids VP?
Since you and your entirel guild can do a "/testcopy add" to form up a raid group with all your current levels and gear approximately 24 hours later, you don't need a specific "test guild" to regularly raid there.So, did you and your guild volunteer yourselves on your own time to do a TestCopy raid?But, there are things which get bugged on Test even as soon as the update goes to Test and regularly from that point until it goes to Live that don't get put in the queue to be internally tested and/or fixed before the push to Live.  Do not blame the people who volunteer their own time to play on Test.  Don't whine about them not doing their "job" until you are willing to spend some time doing that testing on your time, too.
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Unread 09-04-2008, 05:56 PM   #27
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Ilucide wrote:
Content issues need the servers to come up and down to fix. Client issues (like the display crash when examining the patterns) just require a new client to be pushed to the patcher.Wing beat & the portals thus require the servers to be bounced for a fix. =)
Ok, bounce away.  I'd rather have an hour downtime than be forced to put off our raid.I'm sure others feel the same.
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Unread 09-04-2008, 06:04 PM   #28
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Rijacki wrote:
Atan@Unrest wrote:
Since you and your entirel guild can do a "/testcopy add" to form up a raid group with all your current levels and gear approximately 24 hours later, you don't need a specific "test guild" to regularly raid there.So, did you and your guild volunteer yourselves on your own time to do a TestCopy raid?But, there are things which get bugged on Test even as soon as the update goes to Test and regularly from that point until it goes to Live that don't get put in the queue to be internally tested and/or fixed before the push to Live. Do not blame the people who volunteer their own time to play on Test. Don't whine about them not doing their "job" until you are willing to spend some time doing that testing on your time, too.
Whoa, wasn't whining there.  My point is, I dont think there is anyone actively playing the content in question on test.   And no, I can't get 24 people interested in doing test raids for SoE with no reward returned for the favor.Seems to me, if SoE was serious about a test environment, they would give x number of free accounts on that server, enough to sustain a population.  It's either that or have an internal testing team big enough to test raid content.
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Unread 09-04-2008, 06:07 PM   #29
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Ilucide wrote:
Content issues need the servers to come up and down to fix. Client issues (like the display crash when examining the patterns) just require a new client to be pushed to the patcher.Wing beat & the portals thus require the servers to be bounced for a fix. =)
Thanks for the clarification.I know you can fix loot tables, exp factors, and other variables without restarting servers, so it wasn't clear to me if you could adjust mob timings without a reset or not.I'll cross my fingers this will go in tomorrow morning, if not, notification would be nice so we can plan our weekends occordingly SMILEY
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Unread 09-04-2008, 06:20 PM   #30
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Rijacki wrote:
Atan@Unrest wrote:
ZerkerDwarf wrote:
One may ask what the test servers are good for when such severe bugs make their way to the normal servers.
Out of morbid curiousity, is there even a test guild that regularly raids VP?
Since you and your entirel guild can do a "/testcopy add" to form up a raid group with all your current levels and gear approximately 24 hours later, you don't need a specific "test guild" to regularly raid there.So, did you and your guild volunteer yourselves on your own time to do a TestCopy raid?But, there are things which get bugged on Test even as soon as the update goes to Test and regularly from that point until it goes to Live that don't get put in the queue to be internally tested and/or fixed before the push to Live.  Do not blame the people who volunteer their own time to play on Test.  Don't whine about them not doing their "job" until you are willing to spend some time doing that testing on your time, too.
First off he had a valid question and never did I see him imply that people on the test servers are not doing their job. The point is, before something goes live, anything that could be wrong should be tested. If they knew they made major changes to a raid zone you might think that someone might run it and check the content for issues. That is a valid suggestion.....
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