Patcher Network Connection Issue.

Serica · 08-27-2008, 12:00 AM

Hello! I am having an issue connecting the EQ2Patcher. When I do it stats "The Station Launchpad is unable to connect to the Network. Please try again in a few minutes". This only started popping up today.

Server you currently playing on. - Antonia Bayle.
Any error messages you are experiencing. - The Station Launchpad is unable to connect to the Network. Please try again in a few minutes
Internet Service Provider you are using and type of Internet connection. - Blueyonder (UK Broadband.)
Do you have a firewall (even if you think it's disabled) between you and the Internet, or are you using any personal security/firewall software? If yes, what product and version. - ZoneAlarm.
Are you doing any Internet Connection Sharing or Network Address Translation? If yes, please provide details. - None!I have tried to do the following from searching on the forums!- I.E. Work Offline is unchecked.- I have tried to power cycle my modem.- I have made sure I am running the latest window updates.- I have turned down ZoneAlarm's security to low.Tracer below.

Windows IP Configuration

Host Name . . . . . . . . . . . . : YOUR-60C1573C39

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : VIA VT6105 Rhine III Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-11-09-71-3D-01

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 80.235.156.44

Subnet Mask . . . . . . . . . . . : 255.255.252.0

Default Gateway . . . . . . . . . : 80.235.156.1

DHCP Server . . . . . . . . . . . : 80.235.128.125

DNS Servers . . . . . . . . . . . : 62.31.176.39

194.117.134.19

195.188.53.175

Lease Obtained. . . . . . . . . . : 27 August 2008 03:06:58

Lease Expires . . . . . . . . . . : 03 September 2008 03:00:48

Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]

over a maximum of 30 hops:

1 7 ms 7 ms 8 ms 10.189.56.1

2 8 ms 7 ms 7 ms 80.235.128.33

3 17 ms 14 ms 13 ms 195.188.231.13

4 13 ms 13 ms 11 ms gfd-bb-a-ge-210-0.network.virginmedia.net [195.182.178.129]

5 15 ms 12 ms 13 ms bre-bb-b-so-310-0.network.virginmedia.net [212.43.162.210]

6 15 ms 15 ms 13 ms 195.50.91.129

7 14 ms 14 ms 14 ms ae-0-51.bbr1.London2.Level3.net [4.68.117.1]

8 164 ms 165 ms 185 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

9 164 ms 165 ms 164 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]

10 369 ms 215 ms 199 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

11 165 ms 165 ms 166 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]

12 167 ms 165 ms 165 ms sdkeq2-01-01.everquest2.com [199.108.12.33]

Trace complete.

Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]

over a maximum of 30 hops:

1 7 ms 8 ms 6 ms 10.189.56.1

2 7 ms 7 ms 9 ms 80.235.128.33

3 7 ms 7 ms 7 ms 195.188.231.13

4 13 ms 11 ms 10 ms gfd-bb-a-ge-210-0.network.virginmedia.net [195.182.178.129]

5 15 ms 16 ms 15 ms nth-bb-b-so-230-0.network.virginmedia.net [213.105.175.138]

6 * * * Request timed out.

7 18 ms 17 ms 24 ms tge8-1.fr3.lon.llnw.net [87.248.208.129]

8 93 ms 83 ms 87 ms tge7-2.fr3.lga.llnw.net [69.28.171.125]

9 95 ms 99 ms 101 ms tge2-4.fr3.iad.llnw.net [69.28.171.157]

10 89 ms 88 ms 91 ms sony.ge4-12.fr3.iad.llnw.net [68.142.111.254]

11 89 ms 88 ms 89 ms vl46.ashaens-1.sonyonline.net [64.37.144.177]

12 90 ms 88 ms 89 ms ableq2-01-01.everquest2.com [199.108.202.33]

Trace complete.

Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]

over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 10.189.56.1

2 7 ms 7 ms 7 ms 80.235.128.33

3 8 ms 9 ms 8 ms 195.188.231.13

4 11 ms 9 ms 10 ms gfd-bb-a-ge-210-0.network.virginmedia.net [195.182.178.129]

5 12 ms 13 ms 14 ms bre-bb-b-so-310-0.network.virginmedia.net [212.43.162.210]

6 * * * Request timed out.

7 14 ms 14 ms 13 ms ns.de.prserv.net [195.66.226.27]

8 20 ms 19 ms 20 ms 32.119.116.1

9 20 ms 19 ms 20 ms vl50.amsixmsfc-1.sonyonline.net [195.33.129.76]

10 20 ms 19 ms 19 ms amseq2-01-01.everquest2.com [195.33.135.161]

Trace complete.

TSR-TrevorG · 08-27-2008, 04:38 PM

Have you bee nable to successfully add EQ2.exe and everquest2.exe to Zonealarms allowed lists?I have had quite a few number of players that have ended up removeing zonealarm because of how over protective it is.

Oakleafe · 08-27-2008, 05:11 PM

My ISP is also Blueyonder, well, actually they've rebranded as Virgin Media but obviously I know what you mean.I dropped ZoneAlarm and use the free one called PC Guard, which you can download from the Virgin Media website. If you're going to use it you will need to uninstall Zonealarm first as they are extremely non-compatible.Little note for what you might see in Zonealarm (i.e. what I see in PC Guard) for EQ2 if you don't get the file names as provided above:EQ2.exe = EQ2LauncherEverquest2.exe = EQ2 Client Applicationalso required when I login:lp_plugin.exe = lp_plugin (from the SonyStation directory)LaunchPad.exe = LaunchPad (from the SonyStation directory)Although, if you are using the new Beta Station Launcher then it'll be the LaunchPad.exe from the Station Launcher directory.

Serica · 08-27-2008, 07:36 PM

Thank you for the replies!Out of interest I uninstalled ZoneAlarm to see if this was the issue, but I am still getting the same error message.

Serica · 08-27-2008, 10:21 PM

I have determined that it must be related to I.E. I noticed it had been running slow, so I made sure I had the latest updates. After that it has now stopped working. Because the Launchpad runs through I.E., it must be the cause?But I am unsure how to go about it, because I.E. can't be removed and I don't have a browser at home now to download any old versions of it. (Currently using ingame browser!)

Serica · 08-28-2008, 01:29 AM

Solved!It turns out that even though I uninstalled Norton 360, some of the system files were still on my PC. Due to this it started to conflict with ZoneAlarm and auto block things in the background. After removing all the Norton files, it works just fine now.

Oakleafe · 08-28-2008, 08:19 AM

Ah!, the dreaded Norton!Congrats on finding the cause and the solution.

08-27-2008, 12:00 AM	#1
Serica Loremaster Join Date: May 2005 Posts: 30	Hello! I am having an issue connecting the EQ2Patcher. When I do it stats "The Station Launchpad is unable to connect to the Network. Please try again in a few minutes". This only started popping up today. Server you currently playing on. - Antonia Bayle. Any error messages you are experiencing. - The Station Launchpad is unable to connect to the Network. Please try again in a few minutes Internet Service Provider you are using and type of Internet connection. - Blueyonder (UK Broadband.) Do you have a firewall (even if you think it's disabled) between you and the Internet, or are you using any personal security/firewall software? If yes, what product and version. - ZoneAlarm. Are you doing any Internet Connection Sharing or Network Address Translation? If yes, please provide details. - None!I have tried to do the following from searching on the forums!- I.E. Work Offline is unchecked.- I have tried to power cycle my modem.- I have made sure I am running the latest window updates.- I have turned down ZoneAlarm's security to low.Tracer below. Windows IP Configuration Host Name . . . . . . . . . . . . : YOUR-60C1573C39 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VIA VT6105 Rhine III Fast Ethernet Adapter Physical Address. . . . . . . . . : 00-11-09-71-3D-01 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 80.235.156.44 Subnet Mask . . . . . . . . . . . : 255.255.252.0 Default Gateway . . . . . . . . . : 80.235.156.1 DHCP Server . . . . . . . . . . . : 80.235.128.125 DNS Servers . . . . . . . . . . . : 62.31.176.39 194.117.134.19 195.188.53.175 Lease Obtained. . . . . . . . . . : 27 August 2008 03:06:58 Lease Expires . . . . . . . . . . : 03 September 2008 03:00:48 Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33] over a maximum of 30 hops: 1 7 ms 7 ms 8 ms 10.189.56.1 2 8 ms 7 ms 7 ms 80.235.128.33 3 17 ms 14 ms 13 ms 195.188.231.13 4 13 ms 13 ms 11 ms gfd-bb-a-ge-210-0.network.virginmedia.net [195.182.178.129] 5 15 ms 12 ms 13 ms bre-bb-b-so-310-0.network.virginmedia.net [212.43.162.210] 6 15 ms 15 ms 13 ms 195.50.91.129 7 14 ms 14 ms 14 ms ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 8 164 ms 165 ms 185 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 9 164 ms 165 ms 164 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38] 10 369 ms 215 ms 199 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11 165 ms 165 ms 166 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12 167 ms 165 ms 165 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete. Tracing route to ableq2-01-01.everquest2.com [199.108.202.33] over a maximum of 30 hops: 1 7 ms 8 ms 6 ms 10.189.56.1 2 7 ms 7 ms 9 ms 80.235.128.33 3 7 ms 7 ms 7 ms 195.188.231.13 4 13 ms 11 ms 10 ms gfd-bb-a-ge-210-0.network.virginmedia.net [195.182.178.129] 5 15 ms 16 ms 15 ms nth-bb-b-so-230-0.network.virginmedia.net [213.105.175.138] 6 * * * Request timed out. 7 18 ms 17 ms 24 ms tge8-1.fr3.lon.llnw.net [87.248.208.129] 8 93 ms 83 ms 87 ms tge7-2.fr3.lga.llnw.net [69.28.171.125] 9 95 ms 99 ms 101 ms tge2-4.fr3.iad.llnw.net [69.28.171.157] 10 89 ms 88 ms 91 ms sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 11 89 ms 88 ms 89 ms vl46.ashaens-1.sonyonline.net [64.37.144.177] 12 90 ms 88 ms 89 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete. Tracing route to amseq2-01-01.everquest2.com [195.33.135.161] over a maximum of 30 hops: 1 8 ms 7 ms 7 ms 10.189.56.1 2 7 ms 7 ms 7 ms 80.235.128.33 3 8 ms 9 ms 8 ms 195.188.231.13 4 11 ms 9 ms 10 ms gfd-bb-a-ge-210-0.network.virginmedia.net [195.182.178.129] 5 12 ms 13 ms 14 ms bre-bb-b-so-310-0.network.virginmedia.net [212.43.162.210] 6 * * * Request timed out. 7 14 ms 14 ms 13 ms ns.de.prserv.net [195.66.226.27] 8 20 ms 19 ms 20 ms 32.119.116.1 9 20 ms 19 ms 20 ms vl50.amsixmsfc-1.sonyonline.net [195.33.129.76] 10 20 ms 19 ms 19 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete. __________________

08-27-2008, 04:38 PM	#2
TSR-TrevorG Tech Support Join Date: Apr 2008 Location: San Diego Posts: 2,052	Have you bee nable to successfully add EQ2.exe and everquest2.exe to Zonealarms allowed lists?I have had quite a few number of players that have ended up removeing zonealarm because of how over protective it is. __________________ EMAIL SUPPORT \| IN GAME SUPPORT \| CHAT SUPPORT \| KNOWLEDGE BASE SEARCH Phone Support 858-537-0898 Mon-Fri 10-7PM PST

08-27-2008, 05:11 PM	#3
Oakleafe Loremaster Join Date: Aug 2005 Posts: 704	My ISP is also Blueyonder, well, actually they've rebranded as Virgin Media but obviously I know what you mean.I dropped ZoneAlarm and use the free one called PC Guard, which you can download from the Virgin Media website. If you're going to use it you will need to uninstall Zonealarm first as they are extremely non-compatible.Little note for what you might see in Zonealarm (i.e. what I see in PC Guard) for EQ2 if you don't get the file names as provided above:EQ2.exe = EQ2LauncherEverquest2.exe = EQ2 Client Applicationalso required when I login:lp_plugin.exe = lp_plugin (from the SonyStation directory)LaunchPad.exe = LaunchPad (from the SonyStation directory)Although, if you are using the new Beta Station Launcher then it'll be the LaunchPad.exe from the Station Launcher directory. __________________ "Work consists of whatever a body is obliged to do. Play consists of whatever a body is not obliged to do."

08-27-2008, 07:36 PM	#4
Serica Loremaster Join Date: May 2005 Posts: 30	Thank you for the replies!Out of interest I uninstalled ZoneAlarm to see if this was the issue, but I am still getting the same error message. __________________

08-27-2008, 10:21 PM	#5
Serica Loremaster Join Date: May 2005 Posts: 30	I have determined that it must be related to I.E. I noticed it had been running slow, so I made sure I had the latest updates. After that it has now stopped working. Because the Launchpad runs through I.E., it must be the cause?But I am unsure how to go about it, because I.E. can't be removed and I don't have a browser at home now to download any old versions of it. (Currently using ingame browser!) __________________

08-28-2008, 01:29 AM	#6
Serica Loremaster Join Date: May 2005 Posts: 30	Solved!It turns out that even though I uninstalled Norton 360, some of the system files were still on my PC. Due to this it started to conflict with ZoneAlarm and auto block things in the background. After removing all the Norton files, it works just fine now. __________________

08-28-2008, 08:19 AM	#7
Oakleafe Loremaster Join Date: Aug 2005 Posts: 704	Ah!, the dreaded Norton!Congrats on finding the cause and the solution. __________________ "Work consists of whatever a body is obliged to do. Play consists of whatever a body is not obliged to do."