Timed out Error - happening AGAIN

Keket · 12-30-2007, 02:44 AM

Was zoning into an instance and was booted to desktop with an error saying that my username and/or password were wrong - went to log back in with that account and got the "the operation has timed out" error and cannot log in with that account.

Which sucks because that's where my mains reside. Please take a look at it!

PS: the exact error said "Invalid Username" when we zoned, I found out that another person in the group got booted as well.

Rickee · 12-30-2007, 02:48 AM

I'm seeing the same thing on my main account, I can't even login to the forums here with that account. I can only login to the forums and EQ2 itself with this account.

Itsamy · 12-30-2007, 02:50 AM

Same thing just happened to me, both in-game and on forums. Identical to first poster--while zoning, etc. Argh!Edited to add: This acct. is an alt account. Can't log in as main on the forums.

Shaolin Sam · 12-30-2007, 02:52 AM

Yep. Wife gated to QH, timed out, can't get back in. Can't log into forums or LoN.

Fix your authentication servers please.

Adrast · 12-30-2007, 02:55 AM

Same thing here, zoned to Loping Plains, then it told me login was rejected for invalid username or password. Now i cant log back in on main account, this is an alt account also. Try to log in with name and password to main account and it times out, try to log in to forums on main acct and it tells me invalid username or password.At least i know its not just me

bjkeq2 · 12-30-2007, 02:57 AM

Yup, me and my wife both just had that happen to us, were zoning from Seb to CoA then we were dropped now we can't log back in either. Can't log into the forums or EQ2Players, I'm on an alt account as well to post this.

MOJOPHREAKY · 12-30-2007, 02:58 AM

Same here. Cant login to the game or to the boards on my other account. Timed out at the launchpad and invalid login here.

Shaolin Sam · 12-30-2007, 03:00 AM

Wife tried to log into Station Account info thing

This is the error she gets

Error Code: error.authentication.retrieval.fail

So yeah... authentication servers are hosed yet again. Never had these problems under the old authentication servers.

Problems with new ones:

Drops various add-ons such as EQ2players options off the account randomlyDouble charged 2 times for EQ2PlayersRepetative problems authenticating logins

Please fix this stuff. Its a weekend, during the holidays... would like to play with my wife.

Twofeets · 12-30-2007, 03:01 AM

Same trouble here too...logged out in kunzar at appx 830pm EDT, now i cant get back in. Times out every time.

Ronon · 12-30-2007, 03:02 AM

My wife and I are having the same issues. 3 of 4 accounts are locked out.

susanjjacobs · 12-30-2007, 03:11 AM

Argh!

Three boxing...Saturday night...wanted to get some quests done. 5% from level.

2 of my 3 accounts got booted when I zoned...now neither of them can login or post on the forums.

This is not server downtime. This is a restriction on services that we pay for. Please fix this before it gets out of hand. If you need information, please feel free to solicit it, but as it stands, I cannot access a service that I pay for.

Apologize for the frustration but it's PRIME time of the day and PRIME time of the week for me. (there was not a worse time for this to happen)

Gareorn · 12-30-2007, 03:11 AM

Yep, my wife is now locked out as well on her account.

bjkeq2 · 12-30-2007, 03:17 AM

http://www.eq2flames.com/general-ga...-timed-out.htmlThey know about it SMILEY

Itsamy · 12-30-2007, 03:19 AM

Ha! The board that actually has real info--EQ2Flames! I love it!

bjkeq2 · 12-30-2007, 03:21 AM

Yeah if you register over there make sure to put "Kuian" down for your referral so I can get cool kid points!

Ronon · 12-30-2007, 03:22 AM

still down, going on an hour and a half now.

Cloudrat · 12-30-2007, 03:36 AM

Me too and a groupmate zoning out of Klakanon . I can log in on other account just not the one that got booted

Zehl_Ice-Fire · 12-30-2007, 03:38 AM

Happened to me on one of my 3 accounts, locked out for about an hour, also crashed on zoning with a login error message. The other 2 are fine.

Torracat · 12-30-2007, 03:41 AM

I just logged into my account online and then tried to get in and it worked....

Kasino · 12-30-2007, 03:42 AM

I'm back in.

Argul · 12-30-2007, 03:44 AM

Just now let me back in.

TheFitz · 12-30-2007, 03:45 AM

I was only locked out for about 20 minutes. Thank you for the quick response on this especially considering it occured late night on a holiday weekend. You made a new subscriber pleased with the support. Have a Happy New Year!!! SMILEY

Dragon_frie · 12-30-2007, 03:47 AM

I'm back in, also.... Just one question.. What the bloody hell is wrong with this, I couldn't log on to the web site, or the game, I'm staying clear of the Severexcange right now, I keep hearing it's bugged out. v.v I love EQ2, because of how they had things, but v.v Dam, it's all falling apart.

Happa · 12-30-2007, 03:49 AM

Happening to me too, but I'm glad they know about it. And to those in this thread who are belly-aching about this issue, remember that before you sign in, you always click "I Agree" to an EUA. In this it says, and I quote, "Further, we cannot and do not promise to ensure that you will be able to access your Account whenever you want..." So don't complain when you can't login. You pretty much agree you won't.Edit: Ah, it's fixed. Thanks for the prompt response to this issue!

neith · 12-30-2007, 03:52 AM

wow, an error that not only doesn't let you log in to your account but you can't get into the forums to complain about it. Convenient!I keep getting prank phone calls, w. t. f..

Troubor · 12-30-2007, 04:28 AM

Happa wrote:

Happening to me too, but I'm glad they know about it. And to those in this thread who are belly-aching about this issue, remember that before you sign in, you always click "I Agree" to an EUA. In this it says, and I quote, "Further, we cannot and do not promise to ensure that you will be able to access your Account whenever you want..." So don't complain when you can't login. You pretty much agree you won't.Edit: Ah, it's fixed. Thanks for the prompt response to this issue!

So don't complain. I don't want to just jump in and flame, but what you're more or less saying IMO is that people have no right to complain if something is broken then. Sorry, but I will complain. I will be civil and try my best to report in a way that provides information without being insulting, but I will complain.

Guess I'm not going to just bend over and take it if something is broken, even if you feel we should.

Now, I will compliment SOE for a fairly quick reply. I was punted about 9:45 PM Pacific, got back in about 10:45 PM pacific. Hour of downtime on a weekend right before a holiday isn't too horrid. Having said that, I don't recall seeing such errors before LoN launched. I'm not trying to flame LoN, and yes it could be coincedence. But I do wonder if it is somehow related. I admit I'm randomly guessing.

Happa · 12-30-2007, 04:46 AM

Troubor wrote:

So don't complain. I don't want to just jump in and flame, but what you're more or less saying IMO is that people have no right to complain if something is broken then. Sorry, but I will complain. I will be civil and try my best to report in a way that provides information without being insulting, but I will complain.
Guess I'm not going to just bend over and take it if something is broken, even if you feel we should.

I didn't say you couldn't bring an issue to Sony's attention when it needs to be fixed. They obviously need to know about login issues (though, honestly, they probably know before most people) or anything else vital of the sort. But there is no reason to complain that you cannot login to a game, especially when you agree that you may not be able to access your account at all times.Please be my guest to complain about login issues, but do us all a favor and complain on the right channel by disagreeing to EULA, and moreover, the fact that you want to access your account all the time which Sony will not promise. Oh, and you might also disagree to the first article about being an adult while you're "complaining."

Khrunk · 12-30-2007, 05:00 AM

Happa wrote:

Troubor wrote:
So don't complain. I don't want to just jump in and flame, but what you're more or less saying IMO is that people have no right to complain if something is broken then. Sorry, but I will complain. I will be civil and try my best to report in a way that provides information without being insulting, but I will complain.
Guess I'm not going to just bend over and take it if something is broken, even if you feel we should.
I didn't say you couldn't bring an issue to Sony's attention when it needs to be fixed. They obviously need to know about login issues (though, honestly, they probably know before most people) or anything else vital of the sort. But there is no reason to complain that you cannot login to a game, especially when you agree that you may not be able to access your account at all times.Please be my guest to complain about login issues, but do us all a favor and complain on the right channel by disagreeing to EULA, and moreover, the fact that you want to access your account all the time which Sony will not promise. Oh, and you might also disagree to the first article about being an adult while you're "complaining."

im sorry but when i pay people money for a service i expect that it to work. i know stuff will happen, which is no big deal. but saying i have no reason to complain is foolish at best, by me paying them money for a service and then not getting that service. would pretty much be stealing from me, same why if i said ya ill fix your car for 500 bucks and say after giving you the keys back that you agree that your car may not start 100% of the time from now on.

ohh is this not the techincal help section

Morningside · 12-30-2007, 05:05 AM

There were temporary Login Issues on Dec 29th, 10pm PST. Please read the linked thread for more information. As stated within that thread:

"Everything should be available once again. Please log out fully before trying to log in again and contact CS if you continue to have problems."

So this doesn't continue done the path that it's starting to head, I'm going to go ahead and lock this thread.Thank you.Morningside

12-30-2007, 02:58 AM	#7
MOJOPHREAKY Loremaster Join Date: May 2005 Posts: 32	Same here. Cant login to the game or to the boards on my other account. Timed out at the launchpad and invalid login here. __________________ Igio - former Mystic of Oasis

12-30-2007, 03:11 AM	#11
susanjjacobs Loremaster Join Date: Dec 2004 Posts: 16	Argh! Three boxing...Saturday night...wanted to get some quests done. 5% from level. 2 of my 3 accounts got booted when I zoned...now neither of them can login or post on the forums. This is not server downtime. This is a restriction on services that we pay for. Please fix this before it gets out of hand. If you need information, please feel free to solicit it, but as it stands, I cannot access a service that I pay for. Apologize for the frustration but it's PRIME time of the day and PRIME time of the week for me. (there was not a worse time for this to happen) __________________

12-30-2007, 03:11 AM	#12
Gareorn Loremaster Join Date: Nov 2004 Posts: 1,144	Yep, my wife is now locked out as well on her account. __________________ Leader of the vast right-wing conspiricy... Hiding from the world's smartest woman in a bunker under a Hooter's restaurant.

12-30-2007, 03:36 AM	#17
Cloudrat Tester Join Date: Nov 2004 Posts: 2,560	Me too and a groupmate zoning out of Klakanon . I can log in on other account just not the one that got booted __________________

12-30-2007, 03:38 AM	#18
Zehl_Ice-Fire Loremaster Join Date: Mar 2005 Location: NJ / Unrest Posts: 1,858	Happened to me on one of my 3 accounts, locked out for about an hour, also crashed on zoning with a login error message. The other 2 are fine. __________________ Zehl of Unrest SK DE/Provisioner/Transmuter/Tinkerer, Fashion Police Chief of Norrath & quest freak Deyala: 1/2 Elf brig/Carp/Tinker backstabbing vixen Katayira: DE Inquisitor/Alchemist/Tinker Musette: Evil Pixie Dirge/tailor also max woodworker, jeweler, and armorer ask me for FB

12-30-2007, 02:44 AM	#1
Keket Loremaster Join Date: Dec 2004 Posts: 4	Was zoning into an instance and was booted to desktop with an error saying that my username and/or password were wrong - went to log back in with that account and got the "the operation has timed out" error and cannot log in with that account. Which sucks because that's where my mains reside. Please take a look at it! PS: the exact error said "Invalid Username" when we zoned, I found out that another person in the group got booted as well.

12-30-2007, 02:48 AM	#2
Rickee Server: Permafrost Guild: Circle of Shadows Rank: The Coven Seer Join Date: Mar 2007 Posts: 4	I'm seeing the same thing on my main account, I can't even login to the forums here with that account. I can only login to the forums and EQ2 itself with this account.

12-30-2007, 02:50 AM	#3
Itsamy General Join Date: Nov 2004 Posts: 6	Same thing just happened to me, both in-game and on forums. Identical to first poster--while zoning, etc. Argh!Edited to add: This acct. is an alt account. Can't log in as main on the forums.

12-30-2007, 02:52 AM	#4
Shaolin Sam Loremaster Join Date: May 2005 Posts: 242	Yep. Wife gated to QH, timed out, can't get back in. Can't log into forums or LoN. Fix your authentication servers please.

12-30-2007, 02:55 AM	#5
Adrast General Join Date: Jun 2007 Posts: 2	Same thing here, zoned to Loping Plains, then it told me login was rejected for invalid username or password. Now i cant log back in on main account, this is an alt account also. Try to log in with name and password to main account and it times out, try to log in to forums on main acct and it tells me invalid username or password.At least i know its not just me

12-30-2007, 02:57 AM	#6
bjkeq2 Loremaster Join Date: Dec 2004 Posts: 8	Yup, me and my wife both just had that happen to us, were zoning from Seb to CoA then we were dropped now we can't log back in either. Can't log into the forums or EQ2Players, I'm on an alt account as well to post this.

12-30-2007, 03:00 AM	#8
Shaolin Sam Loremaster Join Date: May 2005 Posts: 242	Wife tried to log into Station Account info thing This is the error she gets Error Code: error.authentication.retrieval.fail So yeah... authentication servers are hosed yet again. Never had these problems under the old authentication servers. Problems with new ones: Drops various add-ons such as EQ2players options off the account randomlyDouble charged 2 times for EQ2PlayersRepetative problems authenticating logins Please fix this stuff. Its a weekend, during the holidays... would like to play with my wife.

12-30-2007, 03:01 AM	#9
Twofeets Loremaster Join Date: Nov 2004 Posts: 207	Same trouble here too...logged out in kunzar at appx 830pm EDT, now i cant get back in. Times out every time.

12-30-2007, 03:02 AM	#10
Ronon Loremaster Join Date: Nov 2007 Posts: 5	My wife and I are having the same issues. 3 of 4 accounts are locked out.

12-30-2007, 03:17 AM	#13
bjkeq2 Loremaster Join Date: Dec 2004 Posts: 8	http://www.eq2flames.com/general-ga...-timed-out.htmlThey know about it

12-30-2007, 03:19 AM	#14
Itsamy General Join Date: Nov 2004 Posts: 6	Ha! The board that actually has real info--EQ2Flames! I love it!

12-30-2007, 03:21 AM	#15
bjkeq2 Loremaster Join Date: Dec 2004 Posts: 8	Yeah if you register over there make sure to put "Kuian" down for your referral so I can get cool kid points!

12-30-2007, 03:22 AM	#16
Ronon Loremaster Join Date: Nov 2007 Posts: 5	still down, going on an hour and a half now.

12-30-2007, 03:41 AM	#19
Torracat Loremaster Join Date: Nov 2004 Posts: 2	I just logged into my account online and then tried to get in and it worked....

12-30-2007, 03:42 AM	#20
Kasino Server: Antonia Bayle Guild: The Order Rank: Junior Member Lord Join Date: Aug 2007 Posts: 60	I'm back in. __________________

12-30-2007, 03:44 AM	#21
Argul Server: Lucan DLere Guild: Parasitic Rank: Secret Squirrel Lord Join Date: Feb 2007 Location: Orlando, FL Posts: 463	Just now let me back in.

12-30-2007, 03:45 AM	#22
TheFitz Champion Join Date: Nov 2007 Posts: 91	I was only locked out for about 20 minutes. Thank you for the quick response on this especially considering it occured late night on a holiday weekend. You made a new subscriber pleased with the support. Have a Happy New Year!!! __________________ Veni. Vidi. Vici.

12-30-2007, 03:47 AM	#23
Dragon_frie General Join Date: Dec 2004 Posts: 1	I'm back in, also.... Just one question.. What the bloody hell is wrong with this, I couldn't log on to the web site, or the game, I'm staying clear of the Severexcange right now, I keep hearing it's bugged out. v.v I love EQ2, because of how they had things, but v.v Dam, it's all falling apart.

12-30-2007, 03:49 AM	#24
Happa Defender Join Date: Jun 2007 Posts: 14	Happening to me too, but I'm glad they know about it. And to those in this thread who are belly-aching about this issue, remember that before you sign in, you always click "I Agree" to an EUA. In this it says, and I quote, "Further, we cannot and do not promise to ensure that you will be able to access your Account whenever you want..." So don't complain when you can't login. You pretty much agree you won't.Edit: Ah, it's fixed. Thanks for the prompt response to this issue!

12-30-2007, 03:52 AM	#25
neith Loremaster Join Date: Dec 2007 Posts: 10	wow, an error that not only doesn't let you log in to your account but you can't get into the forums to complain about it. Convenient!I keep getting prank phone calls, w. t. f..

12-30-2007, 04:28 AM	#26
Troubor Loremaster Join Date: May 2005 Location: My Felwithe Mansion (and a couple other smaller homes), currently. Posts: 1,416	Happa wrote: Happening to me too, but I'm glad they know about it. And to those in this thread who are belly-aching about this issue, remember that before you sign in, you always click "I Agree" to an EUA. In this it says, and I quote, "Further, we cannot and do not promise to ensure that you will be able to access your Account whenever you want..." So don't complain when you can't login. You pretty much agree you won't.Edit: Ah, it's fixed. Thanks for the prompt response to this issue! So don't complain. I don't want to just jump in and flame, but what you're more or less saying IMO is that people have no right to complain if something is broken then. Sorry, but I will complain. I will be civil and try my best to report in a way that provides information without being insulting, but I will complain. Guess I'm not going to just bend over and take it if something is broken, even if you feel we should. Now, I will compliment SOE for a fairly quick reply. I was punted about 9:45 PM Pacific, got back in about 10:45 PM pacific. Hour of downtime on a weekend right before a holiday isn't too horrid. Having said that, I don't recall seeing such errors before LoN launched. I'm not trying to flame LoN, and yes it could be coincedence. But I do wonder if it is somehow related. I admit I'm randomly guessing. __________________

12-30-2007, 04:46 AM	#27
Happa Defender Join Date: Jun 2007 Posts: 14	Troubor wrote: So don't complain. I don't want to just jump in and flame, but what you're more or less saying IMO is that people have no right to complain if something is broken then. Sorry, but I will complain. I will be civil and try my best to report in a way that provides information without being insulting, but I will complain. Guess I'm not going to just bend over and take it if something is broken, even if you feel we should. I didn't say you couldn't bring an issue to Sony's attention when it needs to be fixed. They obviously need to know about login issues (though, honestly, they probably know before most people) or anything else vital of the sort. But there is no reason to complain that you cannot login to a game, especially when you agree that you may not be able to access your account at all times.Please be my guest to complain about login issues, but do us all a favor and complain on the right channel by disagreeing to EULA, and moreover, the fact that you want to access your account all the time which Sony will not promise. Oh, and you might also disagree to the first article about being an adult while you're "complaining."

12-30-2007, 05:00 AM	#28
Khrunk Server: Venekor Loremaster Join Date: Jan 2005 Posts: 266	Happa wrote: Troubor wrote: So don't complain. I don't want to just jump in and flame, but what you're more or less saying IMO is that people have no right to complain if something is broken then. Sorry, but I will complain. I will be civil and try my best to report in a way that provides information without being insulting, but I will complain. Guess I'm not going to just bend over and take it if something is broken, even if you feel we should. I didn't say you couldn't bring an issue to Sony's attention when it needs to be fixed. They obviously need to know about login issues (though, honestly, they probably know before most people) or anything else vital of the sort. But there is no reason to complain that you cannot login to a game, especially when you agree that you may not be able to access your account at all times.Please be my guest to complain about login issues, but do us all a favor and complain on the right channel by disagreeing to EULA, and moreover, the fact that you want to access your account all the time which Sony will not promise. Oh, and you might also disagree to the first article about being an adult while you're "complaining." im sorry but when i pay people money for a service i expect that it to work. i know stuff will happen, which is no big deal. but saying i have no reason to complain is foolish at best, by me paying them money for a service and then not getting that service. would pretty much be stealing from me, same why if i said ya ill fix your car for 500 bucks and say after giving you the keys back that you agree that your car may not start 100% of the time from now on. ohh is this not the techincal help section

12-30-2007, 05:05 AM	#29
Morningside Moderator Join Date: Oct 2007 Posts: 127	There were temporary Login Issues on Dec 29th, 10pm PST. Please read the linked thread for more information. As stated within that thread: "Everything should be available once again. Please log out fully before trying to log in again and contact CS if you continue to have problems." So this doesn't continue done the path that it's starting to head, I'm going to go ahead and lock this thread.Thank you.Morningside __________________ __________________________________________________ _____________________________ \|\| Forum Rules of Conduct \|\| Tech Support \|\| Dev Tracker \|\| Community Relations \|\|