RoK does not exist in Retail in the Uk, I demand a Solution now

[Killerbee3000]

as title says...

Rok retail can not be purchased as of today (launch day) in the UK (dunno about other countries, feel free to add them to the list).

HMV has 3x Orginial Release Boxes and 1x Kingdom of Sky Box in the Belfast Branch.  RoK? they had to look it up... they dont have it...

 Game, i checked both branches, the one in the City Centre and the one in Castlecourt,  did they know what eq2 is? they still have it as preorder on their website, but, they do not have one single eq2 retail box, no matter if rok or an outdated version.

 Amazon.co.uk sent out mass email to inform the people that preordered retail that it wont be with them before thursday - friday.

 Now dont just jump in and say i should go buy digital download. why? because every digital download means one copy less sold in retail which directly translates into even less motivation of gameshops to sell the next expansion.  besides that, my cc has a limit, i booked holidays in december with it, so even if i wanted to get digital download its impossbile.

I think soe should give Temporary RoK access to all currently active subscriptions for one Week, so we can go buy the retail copy when it finally shows up in a few days.

 And i'm not talking about somewhen, i'm talking about before the servers come back up.

[Siclone]

the world revolves around the USA, if you don't live here they you don't get the same perks...but seriously, why dont you just download it like most people are doing. 

[TB]

Siclone wrote:

the world revolves around the USA, if you don't live here they you don't get the same perks...but seriously, why dont you just download it like most people are doing. 

If you would read, it's already been established why he can't download it buddy.

[Killerbee3000]

besides... its also an issue with people receiving notification of a delay in delivery within 12 hours of launch... its not like it would only be me.

and, as i pointed out, if we all just buy digital download then all the rok copies that will eventually arrive in a few days at retail shop will remain unsold, leading to a unwillingness of those shops to stock the next expansion

[Stuntie]

I want to know what the heck is happening too.

I pre-ordered via Amazon.I've got the Amazon.co.uk email:

Unfortunately, the release date for the item(s) listed below was changed by the supplier

By the supplier! Who changed it SOE? If so WHY!First I've heard of a date change. It goes live today as far I'm aware.

If I go via Station I'll lose the pre-order bonus as pre-order is now over.If I stay with Amazon I loose 3 or more days play.Important days as I want to start a Sarnak on a new server. This is the time to form low level groups and gain friends that I will need for the mid and later levels.

Plus the indignation of knowing that others are having fun whilst I sit waiting for SOE and Amazon to get their finger out.

Shelves full of WoW and LoTRO etc. but never EQ2 boxes in the UK - I wonderwhy?Are SOE so contempteous of the European and UK markets that they just don't care?

FULL AMAZON EMAIL:

Dear Customer,

We wanted to give you an update on the status of your order [xxxxxxxxx].

Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we

need to provide you with a new estimated delivery date based on the new release date:

"Everquest II: Rise Of Kunark (PC)" [Video Game]

Estimated arrival date: 15/11/07 - 16/11/07

We are sorry for any inconvenience this causes.

To view your order or make any changes, please visit the Your Account

link located at the top of any page of our website. Through Your

Account, you can cancel items, change delivery addresses or make other

changes to your orders for any items that have not yet entered the

dispatch process.

For your reference, here is a summary of your order:

1 of "Everquest II: Rise Of Kunark (PC)"

On the date of dispatch, you should receive an e-mail message confirming

the date, contents and delivery method.

Please note: This e-mail was sent from a notification-only address that

cannot accept incoming e-mail. Please do not reply to this message.

*****

WHY WAS THE DELIVERY ESTIMATE CHANGED?

While we do our best to adhere to these estimates, our inventory is constantly

changing based on information we receive directly from our suppliers.

Occasionally, unexpected fluctuations in supply or changes in release dates for

new products will add time to our original availability estimate.

*****

[Griffild]

Well I am quite happy with Amazon Uk. They emailed me to say that my retail copy of Kunark will be delivered between 15/16-th of November, which indeed is Thursday or Friday.

I don't mind waiting a few days anyway. So, we can only play RoK 2 days later then it's launch ? So what ? It's only a couple of days, hardly the end of the world as we know it.

I think you exagerate , even the title of this thread is not really accurate. It does exist and it will be shipped tomorrow.

[TheSpin]

I believe that the UK normally releases new media on friday and even though this is an mmorpg and releases in the US on tuesday people in the UK still have to wait to friday.  Tuesday is the standard release date for media in the US.

[Griffild]

Here is my Amazon email :

The quick delivery date might have something to do with the date the order was placed.

I hope they stick to it hehe.

Dear Customer,We wanted to give you an update on the status of your order.We now have the delivery date(s) for the order you placed on 31 October 2007, 13:42 GMT. We have listed the item(s) below withthe expected delivery date(s):  "Everquest II: Rise Of Kunark (PC)" [Video Game]    Estimated arrival date: 15/11/07 - 16/11/07For more details, please visit the Your Account section of our web site(http://www.amazon.co.uk/your-account). You can also reach Your Account by clicking the linkin the top right corner of any page on our website.Thank you for shopping at Amazon.co.uk.For your reference, here is a summary of your order:  1 of    "Everquest II: Rise Of Kunark (PC)"On the date of dispatch, you should receive an e-mail message confirmingthe date, contents and delivery method. 

[Gladiia]

While it is certainly possible that this is on SOEs end, is it not also possible that Amazon misordered, and are trying to shift the blame? 

[Stuntie]

Killerbee3000 wrote:

besides... its also an issue with people receiving notification of a delay in delivery within 12 hours of launch... its not like it would only be me.

and, as i pointed out, if we all just buy digital download then all the rok copies that will eventually arrive in a few days at retail shop will remain unsold, leading to a unwillingness of those shops to stock the next expansion

I too am concerned about this just becoming another farce to put people off EQ2 and send them to 'that other game'.Also going via Station ROK is not listed. Only the 'all in one' bundle which is Faydaw and Sky I believe.It has been left so late taht there isn't time to switch supplier and still get the pre-order bonus.

[Killerbee3000]

as i said, its also people who preordered getting shafted.

so, can we get temporary access to rok until retail avalaibility please?

[TheSpin]

It's not secret that wow is a more popular game.  Popular games get a lot more attention upon release than less popular games.  EQ2 doesn't even target the same age group as wow and  you can't compare the two in these terms.

What's important to know is that even if you have to wait a few days for this to get straightened out, you'll end up with a far better product than wow.

[Griffild]

TheSpin wrote:

It's not secret that wow is a more popular game.  Popular games get a lot more attention upon release than less popular games.  EQ2 doesn't even target the same age group as wow and  you can't compare the two in these terms.

What's important to know is that even if you have to wait a few days for this to get straightened out, you'll end up with a far better product than wow.

Exactly.

I don't know if you guys noticed but take a look at the Trial forum. I see quite a few Wow players coming to EQ2 because of boredom. I wonder why doesn't SOE push EQ2 up a bit more so that everyone everywhere hears about EQ2.

I also see many beta-testers saying that RoK is a great Expansion. So, if not now ... then when ? Maybe it's time for people to put cartoonish games like Wow behind and come have a blast here .

[thyriel81]

I agree that we should all get a free access to RoK for some days or at least some free days. I checked several online shops in Europe that even deliver keys per email, and none of them has them yet. Ive even heard of online shops in the US that dont have it yet (amazon thread). This is a joke SOE, we payd the same like everyone else, and beside d2d (US only) and station store i heard of no one in the forum yet that has his key yet.And to non-SOE: Stop the stuff about why not buy on station store? Its a principal thing for me, they ripped us off with every single expansion in the past (higher priced as in stores, EoF had no other expansions and so on). Beside that a lot players dont have CC, for whatever reason.

[Stuntie]

TheSpin wrote:

I believe that the UK normally releases new media on friday and even though this is an mmorpg and releases in the US on tuesday people in the UK still have to wait to friday.  Tuesday is the standard release date for media in the US.

I do not understand why they should delay it till Friday just because it is the normal day for releases here in the UK.It is just pointless and pathetic.

EDIT: Plus the Amazon pre-order specifically stated release on the 13th. Not the 16th.If it had I would not be annoyed.(And would not have bought it via Amazon)

[TheSpin]

I think you may want to consider the option that it is out of SoE's hands.  It's not like they're actually trying to make things harder for you.  I personally am in germany and I'm updating it just fine.

[mindygoth]

Just FYI for all you UK Amazon purchasers - I sent them a snotty email when they sent me the whole "Release is delayed by suppliers thing" - basically saying - I KNOW the game comes out today - don't lie to me, either ship my game NOW, or tell me the real reason you cannot.I got this reply:-" Please accept our apologies for this inconvenience, but "EverquestII: Rise Of Kunark (PC)"appears to have been a surprise sellout.When you placed your order we believed we had access to more copies -we then discovered that every one of our distributors had rapidlysold out.Major distributors have thousands of copies on order from thepublisher, all apparently awaiting the next print run. As soon asmore copies become available, we'll be able to dispatch them to ourcustomers.Please accept our sincere apologies that we have not been able todispatch your order within the estimated dispatch date. We may needsome additional time to obtain it on behalf of your order.I hope that you would appreciate that being the retailers we aretotally dependant on our suppliers for the supply, and the latestinformation from our suppliers shows that they are facing unexpecteddelays in obtaining the item.""

[TB]

So basically they said "screw you, we have your money you paid to have the game on time, wahahaha, sucks to be you, we knew we wouldn't have enough to ship out but we like having the preorder money anyway!"I feel bad for you guys.

[wullailhuit]

Gladiia@The Bazaar wrote:

While it is certainly possible that this is on SOEs end, is it not also possible that Amazon misordered, and are trying to shift the blame? 

Play.com also moved the date to the 16th , at least the amazon people got an email , I cancelled my play.com order as did several of my guildmates and got on the DDL bandwagon yesterday instead.

[Liandra]

mindygoth wrote:

Just FYI for all you UK Amazon purchasers - I sent them a snotty email when they sent me the whole "Release is delayed by suppliers thing" - basically saying - I KNOW the game comes out today - don't lie to me, either ship my game NOW, or tell me the real reason you cannot.I got this reply:-" Please accept our apologies for this inconvenience, but "EverquestII: Rise Of Kunark (PC)"appears to have been a surprise sellout.When you placed your order we believed we had access to more copies -we then discovered that every one of our distributors had rapidlysold out.Major distributors have thousands of copies on order from thepublisher, all apparently awaiting the next print run. As soon asmore copies become available, we'll be able to dispatch them to ourcustomers.Please accept our sincere apologies that we have not been able todispatch your order within the estimated dispatch date. We may needsome additional time to obtain it on behalf of your order.I hope that you would appreciate that being the retailers we aretotally dependant on our suppliers for the supply, and the latestinformation from our suppliers shows that they are facing unexpecteddelays in obtaining the item.""

/sighThat is the exact same e-mail they sent me as well.  They also seem to be ignoring my question about the pre-order code.  Grrrr

[Armawk]

Amazon underorder all the time. Ive had a product released through them and they did the exact same thing to half the people buying it. I spent a week fielding angry emails.

Cant send them copies they didnt order though.

[mindygoth]

Just cancelled my order with Amazon - course now I have to wait for Sony to put the page back up so I can order RoK from them.... /le sigh

[Zenjem Octavedoctor]

For anyone who thinks games are only released on Fridays in the UK, I've posted on the Seriously Unhappy thread - I bought Echoes of Faydwer last November 13th (a Monday, I believe) from Game in Cheshire Oaks in the UK - the day it came out, and sadly not a Friday...

In there today, they had a list of new games being released and RoK said 13th November, not 16th. It is allegedly only being delivered to "Top Stores" of Game, although we don't know what one of Game's "Top Stores" is, seeing as I can't get hold of the game in Cheshire Oaks, Birkenhead, Liverpool, and it is also not at one of the biggest Game stores in the NW of England, at the Trafford Centre.

I'm interested to find out whether anybody at all has managed to get hold of a copy from a store in the UK. 

[DngrMou]

mindygoth wrote:

Just cancelled my order with Amazon - course now I have to wait for Sony to put the page back up so I can order RoK from them.... /le sigh

At least you'll get the expansion quicker that way.  I'd /petition this in game regardless, and ask for the house pet...this certainly was not your fault, and you did pre-order it.

[TheSpin]

It's almost like Christmas time and tickle me elmo!

Seriously though, is it too late for you guys to cancel and get the digital download?  Or is that not an option because you're in the UK?  I'm also in europe but because I'm an american with an american bank account and credit card I was able to order it digital download without a problem.

Someone said there are quite a few copies in Germany so it definately could be a supply/demand issue (since Germany has it in a different language it would fit into a different category as the english version)

[zorros]

 I myself got the same amazon email in uk yet 2 of my guildys from Austria got their copys of RoK today.Go figure!They got their copys from a store as well.

Amazon underordered plain and simple.Last time i use them.

[Spaceweed]

TheSpin wrote:

I believe that the UK normally releases new media on friday and even though this is an mmorpg and releases in the US on tuesday people in the UK still have to wait to friday.  Tuesday is the standard release date for media in the US.

Don't talk out of your hat, when you clearly have no idea what you are on about.I pre-ordered this game from 'Game.co.uk'.  The game was advertised as 'will be with you on release day'.  Release day has been cited as 13/11/07 at least for 3 weeks - as from when I decided to venture back into Norrath.  Why would the company 'mislead' it's customers if they had no intention of releasing before the Friday of that week?I also went down to my local 'Game' store earlier today, to see what the situation was.  The guy didn't even know there was an expansion out.  He went into the back to check with his manager etc, who said the expansion 'had been released 2 weeks ago, but they didn't stock EQ2 anymore...'  [Removed for Content]?!The OP is quite rightly vexed at this situation.  I have sent an email to 'Game', asking for an explanation as to where my game is.  I try not to be an SOE basher, but it's hard not to be when they provide such good ammunition...

[Hzor]

Quik question I Didnot preordered RoK ( had bad experience with preordering previous expantion) and desided tu just purchase digital download at day of release But now I CANT finde RoK Digital download at store.station.sony.com. If anyone can past here link to exact place in sony store where i can purchase RoK, please do it

[zaneluke]

Killerbee3000 wrote:

as title says...

Rok retail can not be purchased as of today (launch day) in the UK (dunno about other countries, feel free to add them to the list).

HMV has 3x Orginial Release Boxes and 1x Kingdom of Sky Box in the Belfast Branch.  RoK? they had to look it up... they dont have it...

 Game, i checked both branches, the one in the City Centre and the one in Castlecourt,  did they know what eq2 is? they still have it as preorder on their website, but, they do not have one single eq2 retail box, no matter if rok or an outdated version.

 Amazon.co.uk sent out mass email to inform the people that preordered retail that it wont be with them before thursday - friday.

 Now dont just jump in and say i should go buy digital download. why? because every digital download means one copy less sold in retail which directly translates into even less motivation of gameshops to sell the next expansion.  besides that, my cc has a limit, i booked holidays in december with it, so even if i wanted to get digital download its impossbile.

I think soe should give Temporary RoK access to all currently active subscriptions for one Week, so we can go buy the retail copy when it finally shows up in a few days.

 And i'm not talking about somewhen, i'm talking about before the servers come back up.

Download it. Or wait the extra couple of days to get it retail. Seriously though. And if your feelings get hurt so be it. You have all those lev 70 characters and crafters. Go out get a part time job so a simple vacation will not max your cards.IMHO expansions all should be downloaded. NO excuse with high speed net and bank cards.

[Stuntie]

mindygoth wrote:

Just FYI for all you UK Amazon purchasers - I sent them a snotty email when they sent me the whole "Release is delayed by suppliers thing" - basically saying - I KNOW the game comes out today - don't lie to me, either ship my game NOW, or tell me the real reason you cannot.I got this reply:-" Please accept our apologies for this inconvenience, but "EverquestII: Rise Of Kunark (PC)"appears to have been a surprise sellout.When you placed your order we believed we had access to more copies -we then discovered that every one of our distributors had rapidlysold out.Major distributors have thousands of copies on order from thepublisher, all apparently awaiting the next print run. As soon asmore copies become available, we'll be able to dispatch them to ourcustomers.Please accept our sincere apologies that we have not been able todispatch your order within the estimated dispatch date. We may needsome additional time to obtain it on behalf of your order.I hope that you would appreciate that being the retailers we aretotally dependant on our suppliers for the supply, and the latestinformation from our suppliers shows that they are facing unexpecteddelays in obtaining the item.""

[Removed for Content]!

Emailed them aswell with same question to find out the score, so no doubt will get this drivel soon myself.

Firstly, how can you underestimate on pre-orders!They are a known quantity, ordered in advance.Add up the numbers, add in an extra amount for late pre-orders (15% more) and add in a quantity for in store copies (maybe 25% more).So why the hell is there a shortfall.What kind of thinking leads to errors like that - "Oh Amazon want 1000 copies, so lets print just 50????" "we sold all the ones we've printed. Shall we print some more to fullfill the other orders? nah, lets print more barbie's world disks instead..."

And if there is a shortfall it should be a delay to those that ordered last minute, whose extra numbers didnt get factored in. In which case send out to those that ordered first.

Secondly - what does that mean for delivery?Standard pressing times for fast turn around are about a week from order to in store (worked for a software company so know the score on this).Does this mean our orders will arrive some time next week or maybe later, depends when they get stock in???