after 15 min Everfrost down again???

Dessland · 08-31-2007, 08:30 PM

No warning, no feedback, no apology...

What's going on?

Goatnatos1 · 08-31-2007, 08:32 PM

Dessland wrote:

No warning, no feedback, no apology...
What's going on?

All I know is I was in Temple Street, minding my own business and the next thing I know, the server drops faster than my girlfriends dress at the prom.

Kirstie · 08-31-2007, 08:52 PM

We unfortunately found a problem on some of the servers that had been restored to their 7am state. I do apologize for taking down the servers without notice, but it was done to minimize any character corruption that was happening.Gnobrin has been keeping up with the server changes in this thread: http://forums.station.sony.com/eq2/...topic_id=379959and posted the down servers as soon after they came down as he could.Again a sincere apology for the inconvenience I know this is causing a lot of our players. We are working with several teams to get the servers back up and healthy as soon as possible.Any new information will be posted in Gnobrins thread so please watch that for announcements.Heading back to the grindstone now. - K

baddog · 08-31-2007, 08:53 PM

Its SOE making a reputation for quality control , in real timesorry, I feel for you guys , must be hair on fire time over there

Whyllo · 08-31-2007, 09:03 PM

On Crushbone the broker was eating your newly added items. I'm sure there's a database issue...but my issue is, my beer level is at optimum...Been looking forward to this friday all month, what with the long weekend and all.

I swear I won't add anything to the broker...just please bring Crushbone back up SMILEY

Lillirose · 08-31-2007, 09:09 PM

I'm sorry, but does this become a habit now? Do we need to get used to the fact that the servers went down for nothing several hours at least once a week? Last week we had to deal with this long downtime because of LoN, today we have to deal with it . . .why? . . . "assisting a very few players"? What will it be next week? Coffeemachine broke?I'm located in europe and when you take the servers down it is 4 pm. The time most people start the fun part of the day. I can deal with this one hour patch time, absolutely no problem, 4 hours for a GU is fine with me because I know there is a very good reason for it, but that long (only today 4 pm - ? , now it is 2:05 am and servers are still down) for nothing is not acceptable. Well, at least you learned from last week to talk to us and keep us updated.

rabbitfoofoo · 08-31-2007, 09:12 PM

Kirstie wrote:

"but it was done to minimize any character corruption that was happening. " Ok, that is just scary. CHARACTER CORRUPTION!!!!! Do you have any idea how much time I have invested in my EOF fabled out mastered out Fury? Do you have any idea how much she is worth on the open market? /bites fingernails and hopes her toon is intact when the servers and the databases have been fixed

Whyllo · 08-31-2007, 09:15 PM

It's after 5:00 in California....personally I'm afraid they've all gone home and abandoned us.

Rench · 08-31-2007, 09:15 PM

I like how this thread gets a response but others gettin locked or outright deleted. I guarantee they got more ppl watching these forums for hate posts than they do fixing the game...

Whyllo · 08-31-2007, 09:18 PM

nah...they just gotta keep the children in line.

My money is on servers up within the hour....any takers?

Shiverr · 08-31-2007, 09:19 PM

Still. [Removed for Content]. Down.

1920 hrs CST

Wardyn · 08-31-2007, 09:21 PM

Wow, a friend said Oasis has been down all day. I'm glad I didn't play today.

Anoi · 08-31-2007, 09:26 PM

I like how in Gnobrin's forum post the servers are listed individually so the problem appears isolated and under control.

Guess it would be bad form to just say "hey we FUBARED the game servers before the long holiday weekend because we needed some overtime" and be done with it.

I too would like to commend SOE on the timing to apply "a little update". Kiss that vacation day goodbye.

Anoija

Eric Hanke

Laeal · 08-31-2007, 09:29 PM

Wow... Seems as if at least a few developers. analysts and designers need to learn the meaning of the term regression testing. Game servers down on a Friday evening is not the impression a company concerned about customer relations wants to present to their customer base. How about rolling back the patch that has caused the problem and restricting access to the game for those, and I quote, "...very few players..." who have issues? The rest of us want to be able to play.

Hamervelder · 08-31-2007, 09:33 PM

Kirstie wrote:

We unfortunately found a problem on some of the servers that had been restored to their 7am state. I do apologize for taking down the servers without notice, but it was done to minimize any character corruption that was happening.Gnobrin has been keeping up with the server changes in this thread: http://forums.station.sony.com/eq2/...topic_id=379959and posted the down servers as soon after they came down as he could.Again a sincere apology for the inconvenience I know this is causing a lot of our players. We are working with several teams to get the servers back up and healthy as soon as possible.Any new information will be posted in Gnobrins thread so please watch that for announcements.Heading back to the grindstone now. - K

You know what I'm still not seeing? I'm still not seeing anyone from SOE take responsibility for causing this downtime. You found a problem. You (collectively "you", not Kirstie personally) caused the problem. According to Gnobrin's post, a small fix, intended to benefit very few players has caused this massive downtime, thus affecting the lot of us. How about owning your collective screw up? That would certainly go a long way toward making me happy. I hate it when big companies act like software and coding errors just magically appear

Anoi · 08-31-2007, 09:33 PM

They already tried the "roll the server back" thingy.

I too agree with the timing of this "patch" and question SOE's ability to test and manage the implementation of patches on the EQ2 servers.

Is this the first MMO SOE's developed? You would think a tried and true system would be in place to test patches to make sure things like this don't happen. But after 2 very long outages in the same number of weeks, guess the Patch System still needs a few "patches".

Eric Hanke

Dessland · 08-31-2007, 09:36 PM

Thank you for the update Kirstie this is exactly what I was looking for.

Thumatos · 08-31-2007, 09:49 PM

Well, I dont know about you, but its almost 9pm and not worthwhile to wait up. I'm going to go read a book instead of these forums and wait for morning. SOE if your not up in 8-9 hours im going to find each and every one of you and solo you with my fury and if i cant going to raid you so get it up )

Shiverr · 08-31-2007, 11:02 PM

......

still down.

2100 hrs CST

The rocket-scientist(s) that decided to pull this on a Friday, let alone a holiday weekend should be flogged mercilessly with an old sock. Or something.

Banqy · 08-31-2007, 11:18 PM

Wardyn wrote:

I'm glad I didn't play today.

None of us did!

Gargamel · 08-31-2007, 11:34 PM

Sony has never, not even an expansion release... patched on anything except a wednesday exactly because of this possible issue. Every LU and every expansion patch has been on a wednesday since launch.

"hotfixes" can go in at any time, and are usually considered either A) urgent enough (like plat dupe bug) or B) isolated enough (very focused and considered low probabilty to break anything)

Just blows that one of these hotfixes did cause a problem on a friday AND on a holiday weekend.

Still... I wouldn't be surprised to see even 'hotfixes' banned from friday deployments after this.

08-31-2007, 08:32 PM	#2
Goatnatos1 Loremaster Join Date: Nov 2004 Posts: 13	Dessland wrote: No warning, no feedback, no apology... What's going on? All I know is I was in Temple Street, minding my own business and the next thing I know, the server drops faster than my girlfriends dress at the prom. __________________

08-31-2007, 09:12 PM	#7
rabbitfoofoo Loremaster Join Date: Mar 2006 Posts: 56	Kirstie wrote: "but it was done to minimize any character corruption that was happening. " Ok, that is just scary. CHARACTER CORRUPTION!!!!! Do you have any idea how much time I have invested in my EOF fabled out mastered out Fury? Do you have any idea how much she is worth on the open market? /bites fingernails and hopes her toon is intact when the servers and the databases have been fixed

08-31-2007, 09:19 PM	#11
Shiverr Loremaster Join Date: Jul 2005 Posts: 282	Still. [Removed for Content]. Down. 1920 hrs CST __________________ Tanx and Scouts

08-31-2007, 09:29 PM	#14
Laeal Loremaster Join Date: Nov 2004 Posts: 75	Wow... Seems as if at least a few developers. analysts and designers need to learn the meaning of the term regression testing. Game servers down on a Friday evening is not the impression a company concerned about customer relations wants to present to their customer base. How about rolling back the patch that has caused the problem and restricting access to the game for those, and I quote, "...very few players..." who have issues? The rest of us want to be able to play. __________________

08-31-2007, 09:33 PM	#15
Hamervelder Loremaster Join Date: Mar 2005 Posts: 1,585	Kirstie wrote: We unfortunately found a problem on some of the servers that had been restored to their 7am state. I do apologize for taking down the servers without notice, but it was done to minimize any character corruption that was happening.Gnobrin has been keeping up with the server changes in this thread: http://forums.station.sony.com/eq2/...topic_id=379959and posted the down servers as soon after they came down as he could.Again a sincere apology for the inconvenience I know this is causing a lot of our players. We are working with several teams to get the servers back up and healthy as soon as possible.Any new information will be posted in Gnobrins thread so please watch that for announcements.Heading back to the grindstone now. - K You know what I'm still not seeing? I'm still not seeing anyone from SOE take responsibility for causing this downtime. You found a problem. You (collectively "you", not Kirstie personally) caused the problem. According to Gnobrin's post, a small fix, intended to benefit very few players has caused this massive downtime, thus affecting the lot of us. How about owning your collective screw up? That would certainly go a long way toward making me happy. I hate it when big companies act like software and coding errors just magically appear __________________ Elhonas Warden of Mayhem, Antonia Bayle

08-31-2007, 08:30 PM	#1
Dessland Loremaster Join Date: Nov 2004 Posts: 8	No warning, no feedback, no apology... What's going on?

08-31-2007, 08:52 PM	#3
Kirstie Developer Join Date: Dec 2004 Posts: 613	We unfortunately found a problem on some of the servers that had been restored to their 7am state. I do apologize for taking down the servers without notice, but it was done to minimize any character corruption that was happening.Gnobrin has been keeping up with the server changes in this thread: http://forums.station.sony.com/eq2/...topic_id=379959and posted the down servers as soon after they came down as he could.Again a sincere apology for the inconvenience I know this is causing a lot of our players. We are working with several teams to get the servers back up and healthy as soon as possible.Any new information will be posted in Gnobrins thread so please watch that for announcements.Heading back to the grindstone now. - K

08-31-2007, 08:53 PM	#4
baddog Loremaster Join Date: Jan 2006 Posts: 89	Its SOE making a reputation for quality control , in real timesorry, I feel for you guys , must be hair on fire time over there

08-31-2007, 09:03 PM	#5
Whyllo Loremaster Join Date: Nov 2004 Posts: 47	On Crushbone the broker was eating your newly added items. I'm sure there's a database issue...but my issue is, my beer level is at optimum...Been looking forward to this friday all month, what with the long weekend and all. I swear I won't add anything to the broker...just please bring Crushbone back up

08-31-2007, 09:09 PM	#6
Lillirose Server: Everfrost Lord Join Date: Aug 2007 Location: Lower Saxony, Germany Posts: 3	I'm sorry, but does this become a habit now? Do we need to get used to the fact that the servers went down for nothing several hours at least once a week? Last week we had to deal with this long downtime because of LoN, today we have to deal with it . . .why? . . . "assisting a very few players"? What will it be next week? Coffeemachine broke?I'm located in europe and when you take the servers down it is 4 pm. The time most people start the fun part of the day. I can deal with this one hour patch time, absolutely no problem, 4 hours for a GU is fine with me because I know there is a very good reason for it, but that long (only today 4 pm - ? , now it is 2:05 am and servers are still down) for nothing is not acceptable. Well, at least you learned from last week to talk to us and keep us updated.

08-31-2007, 09:15 PM	#8
Whyllo Loremaster Join Date: Nov 2004 Posts: 47	It's after 5:00 in California....personally I'm afraid they've all gone home and abandoned us.

08-31-2007, 09:15 PM	#9
Rench Loremaster Join Date: Dec 2004 Posts: 45	I like how this thread gets a response but others gettin locked or outright deleted. I guarantee they got more ppl watching these forums for hate posts than they do fixing the game...

08-31-2007, 09:18 PM	#10
Whyllo Loremaster Join Date: Nov 2004 Posts: 47	nah...they just gotta keep the children in line. My money is on servers up within the hour....any takers?

08-31-2007, 09:21 PM	#12
Wardyn Loremaster Join Date: Nov 2004 Posts: 99	Wow, a friend said Oasis has been down all day. I'm glad I didn't play today.

08-31-2007, 09:26 PM	#13
Anoi Server: Permafrost Guild: League of the Extraordinary Rank: Recruit General Join Date: Dec 2004 Posts: 52	I like how in Gnobrin's forum post the servers are listed individually so the problem appears isolated and under control. Guess it would be bad form to just say "hey we FUBARED the game servers before the long holiday weekend because we needed some overtime" and be done with it. I too would like to commend SOE on the timing to apply "a little update". Kiss that vacation day goodbye. Anoija Eric Hanke

08-31-2007, 09:36 PM	#17
Dessland Loremaster Join Date: Nov 2004 Posts: 8	Thank you for the update Kirstie this is exactly what I was looking for.

08-31-2007, 09:49 PM	#18
Thumatos Loremaster Join Date: Nov 2004 Posts: 136	Well, I dont know about you, but its almost 9pm and not worthwhile to wait up. I'm going to go read a book instead of these forums and wait for morning. SOE if your not up in 8-9 hours im going to find each and every one of you and solo you with my fury and if i cant going to raid you so get it up )

08-31-2007, 11:02 PM	#19
Shiverr Loremaster Join Date: Jul 2005 Posts: 282	...... still down. 2100 hrs CST The rocket-scientist(s) that decided to pull this on a Friday, let alone a holiday weekend should be flogged mercilessly with an old sock. Or something. __________________ Tanx and Scouts

08-31-2007, 11:18 PM	#20
Banqy Loremaster Join Date: Nov 2006 Location: Norway Posts: 31	Wardyn wrote: I'm glad I didn't play today. None of us did!

08-31-2007, 11:34 PM	#21
Gargamel Loremaster Join Date: Nov 2004 Posts: 708	Sony has never, not even an expansion release... patched on anything except a wednesday exactly because of this possible issue. Every LU and every expansion patch has been on a wednesday since launch. "hotfixes" can go in at any time, and are usually considered either A) urgent enough (like plat dupe bug) or B) isolated enough (very focused and considered low probabilty to break anything) Just blows that one of these hotfixes did cause a problem on a friday AND on a holiday weekend. Still... I wouldn't be surprised to see even 'hotfixes' banned from friday deployments after this. __________________ Willlow Halfling Troubadour Carpenter Antonia Bayle EQ2 Map -- The most essential eq2 plugin EQ2LLInks -- Which mobs drop what from where Advanced Combat Tracker -- The best combat parser and tracker (NOTE: All of the above are approved and sactioned for use by SoE and do not violate the Terms of Service in any way, so use 'em!) .