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Unread 09-02-2006, 05:52 PM   #31
Geoff

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Ilucide wrote:
Can anyone give me information about the type of crash they're getting and when it's occurring?

Information I'd need to know:
  • If a spell is causing it.
  • If so, what spell?
  • Does it only happen with a specific named?
  • Does it only happen to certain classes.
  • Where in the zone does this happen?
  • Do you get any text when the client crashes?
  • If so, can you PM me with the detailed report of the client crash?
Thanks! =)



IT seems to happen to some people with greater frequency than others.  WE have one member who never crashes, but when we go into Nisara, he goes LD like 6 or 7 times.  IT's a alot less frequent for other people, but still more frequent than outside of the zone.  We've looked at the parses, and believe it *may* be happening right after flame claw more often.
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Unread 09-05-2006, 06:58 PM   #32
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Hmm. Well did my first niziara run (on my other account, but same toon name).

 

Here is what happened. Machine been up 24 hours.  Can't give you machine stats because I am at work atm. But high end (as of 6 months ago) nvidia card, dual core latest generation processor. Multimedia variant of xp. Gigs of memory, lots of hard disk space. Ventrilo running on a very very remote machine in spain and that person is playing in group on that machine.

Near the dagger room. We pull lots of mobs, doing lots of AE. I have  xtreme performance set, also using Extreme UI mods.

Not running in full screen

Everquest locks, display may have locked (if I had been thinking debug or was beta testing would have had lot more info)

Ventrilo still running. Had to hard reboot. Given that I assume either I couldn't get any display of task manager or couldn't kill task(Don't remember..again wasn't beta testing and was more thinking how to get back to group).

 

Had to hard reboot. Encounter over by then. Went through the rest of the zone just fine, was my first niziara run glad to kill the final named and complete quest SMILEY

 

Fewson - Level 70 wizzy

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Unread 09-06-2006, 01:11 AM   #33
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Happened a lot to people, screen just freezes.. taskmanager, when in windowed mode, or cold reboot necessary.We figured it helped to have particle effects turned off, though it only lessens the odds, not eliminates them. It happened during fights, that's all that seems to be for sure. Doesn't matter which one, whether named or trashmob .. happened to the same people more often than not, that doesn't seem to be class-specific, I don't have many of those with either inqui, monk or assassin, while other people with different chars have them a lot.
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Unread 09-08-2006, 01:05 AM   #34
Lindar Phamoncry

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Ilucide wrote:
Can anyone give me information about the type of crash they're getting and when it's occurring?

Information I'd need to know:
  • If a spell is causing it.
  • If so, what spell?
  • Does it only happen with a specific named?
  • Does it only happen to certain classes.
  • Where in the zone does this happen?
  • Do you get any text when the client crashes?
  • If so, can you PM me with the detailed report of the client crash?
Thanks! =)



Been in there twice... same story, over half of the wipes are due to Healers going LD, was most frequent on first named. I'll try to dig through my log file and send you the bit before each LD, but as far as any further testing... well when I'm able to find a group thats actually geared and willing I'd be happy to oblige, though most that are geared for it are sick of this zone to due to the unneccesary repair bills due to crashing.

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Unread 09-08-2006, 02:39 AM   #35
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Has anyone fought in the Forsaken City and experienced the same issues?I'm still not able to peg anything down as to what's causing this, and neither have any of our testers. I can't get it to happen on either my home or work machine, but I'm still looking into what's causing it (though, I must admit, my plate is pretty full right now with other things).It would really help if I could get even one reproduceable case. Some time when it always happens. Some amount of time in the zone that you've been fighting & maybe how much video card memory you have. Something that I can use to find a common thread to locate the problem.So far, all I can take away from the thread is, 'it happens sometimes, and sometimes not, but there's no error message'.My current line of thinking is that maybe there's an ability that may cause a video memory leak that crashes players out when the video card memory fills up. But that doesn't necessarily work if people are crashing at the zone in (unless they're spending a LOT of time at the zone in, of course...) :smileysad:-Ilu
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Unread 09-08-2006, 02:47 AM   #36
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My most frequent crash is on the pull of the first named, but we've only been in the zone for about 5 minutes at that point.  Typically, I get the "complete freeze" (must End Task EQ2) more than the "Critical Error" in Nizara.  Never completely freeze anywhere else and never Critical Error anywhere else either (except for iQuads when rearranging raids as leader).
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Unread 09-08-2006, 03:03 AM   #37
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Went in there for the first time the other day.  Templar had full freeze at one point early in the zone, don't recall the circumstances, but she commented that it was very unusual.  I had a full freeze in a later fight.  It was in the Overseer area, had just pulled (I think just a random group) and got hit by a Tail Thrash while mispositioned.  Got knocked down a floor, started running back to the fight and full froze.  Terminated the process and logged back on without issues.  Can't remember the last time I had a full freeze like that.  Those were the only two instances over the entire evening.
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Unread 09-08-2006, 03:04 AM   #38
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Ilucide wrote:Has anyone fought in the Forsaken City and experienced the same issues?I'm still not able to peg anything down as to what's causing this, and neither have any of our testers. I can't get it to happen on either my home or work machine, but I'm still looking into what's causing it (though, I must admit, my plate is pretty full right now with other things).It would really help if I could get even one reproduceable case. Some time when it always happens. Some amount of time in the zone that you've been fighting & maybe how much video card memory you have. Something that I can use to find a common thread to locate the problem.So far, all I can take away from the thread is, 'it happens sometimes, and sometimes not, but there's no error message'.My current line of thinking is that maybe there's an ability that may cause a video memory leak that crashes players out when the video card memory fills up. But that doesn't necessarily work if people are crashing at the zone in (unless they're spending a LOT of time at the zone in, of course...) :smileysad:-Ilu

For me, when this crash happens, it is completely different than any other in game.Rather than the server disconnecting you, or getting a program exception/OOM error, instead in Nizara the client goes into a CPU lock.  I have to switch to Task Manager and end process EQ2, luckily I play in windowed mode.  It always happens while fighting one of the Nizari, I would lean toward an 'oshu, but cant be sure.This points to a tight loop error in the client.  I have stopped this happening by turning particles off entirely (running in extreme performance), and I have no longer had the error.  If I was guessing I would say it is a bug in the client particle code which has a tight loop on one of the CA/spell effects.The CPU lock only happens in Nizara for me, has never happened in any other zone since the game went live.If you removed the NO_ZONE from the Devouring Herbs (make them NO-TRADE if you like), you would save a huge amount of CS work, since we had to petition, sometimes more than once to get them back, since if you crash you lose them.
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Unread 09-08-2006, 03:55 AM   #39
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I think it may have something to do with the aoe mez the Nayads have, not sure though it seemed to be the source of my crash.
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Unread 09-08-2006, 04:09 AM   #40
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Went there with a group last night to Nizara  and link deads were rampant.  These were all guildies who I have played with for 2 years and none of us EVER go link dead.

 

Please look into this as it was really annoying.

 

 

Thanks!

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Unread 09-08-2006, 05:08 AM   #41
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Ilucide wrote:Has anyone fought in the Forsaken City and experienced the same issues?I'm still not able to peg anything down as to what's causing this, and neither have any of our testers. I can't get it to happen on either my home or work machine, but I'm still looking into what's causing it (though, I must admit, my plate is pretty full right now with other things).It would really help if I could get even one reproduceable case. Some time when it always happens. Some amount of time in the zone that you've been fighting & maybe how much video card memory you have. Something that I can use to find a common thread to locate the problem.So far, all I can take away from the thread is, 'it happens sometimes, and sometimes not, but there's no error message'.My current line of thinking is that maybe there's an ability that may cause a video memory leak that crashes players out when the video card memory fills up. But that doesn't necessarily work if people are crashing at the zone in (unless they're spending a LOT of time at the zone in, of course...) :smileysad:-Ilu

My first time, and only time, in Nizara we had three people crash on the first Boss mob on the first pull.Though I can't say how long we spent at zone-in. We all zoned in together and the group knew its stuff, so probably not long.Edit: for more info, referring to Ilucide's first postEveryone in group went LD at least onceWe had a Bruiser, Monk, Defiler, Inquisitor, Coercer and possibly a NecroIt was happening on every named I think, none of them pop out at me as being special in this caseHappened all the way from the initial zone-in room to the room adjacent to the final bossno text when the client crashed for me, I was able to get to the task manager to close EQ2 once, and only onceI normally don't crash. I think in my whole time playing EQ2 I've crashed maybe four times besides that night in Nizara.

Message Edited by Taucher on 09-07-2006 09:16 PM

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Unread 09-08-2006, 07:52 AM   #42
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out of the several times i've been there its not just been the named mobs,    for us it was pretty much any of the snake chick encounters would crash a person.  ONLY the snake chick fights would somone go ld, never with the other mobs.Also to not when I crashed it wasn't your normal crash basicly the game either went straight to the desktop, or would lock up at the game screen and freeze the system and I would have to kill the process to get past. the ladder happened the most often.  were as a normal crash normaly just goest straight to charselect, desktop, or you get the little error message.   in Nizara i don think i ever got the error message.
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Unread 09-08-2006, 10:04 AM   #43
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Gertack wrote:
Typically, I get the "complete freeze" (must End Task EQ2) more than the "Critical Error" in Nizara.  Never completely freeze anywhere else and never Critical Error anywhere else either


Same here
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Unread 09-08-2006, 03:24 PM   #44
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Ilucide wrote:
Has anyone fought in the Forsaken City and experienced the same issues?

I'm still not able to peg anything down as to what's causing this, and neither have any of our testers. I can't get it to happen on either my home or work machine, but I'm still looking into what's causing it (though, I must admit, my plate is pretty full right now with other things).

It would really help if I could get even one reproduceable case. Some time when it always happens. Some amount of time in the zone that you've been fighting & maybe how much video card memory you have. Something that I can use to find a common thread to locate the problem.

So far, all I can take away from the thread is, 'it happens sometimes, and sometimes not, but there's no error message'.

My current line of thinking is that maybe there's an ability that may cause a video memory leak that crashes players out when the video card memory fills up. But that doesn't necessarily work if people are crashing at the zone in (unless they're spending a LOT of time at the zone in, of course...) :smileysad:

-Ilu



you're more than welcome to join our group one night.  We have one member it happens to an inordinate about of times, and randomly to the rest of us.  Guarantee you'll get your test data SMILEY
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Unread 09-08-2006, 06:16 PM   #45
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I have only went LD in nizara once. But There are people who have chronic Ld's in there. To me it sounds like a memory leak issue. Because most times i see people LD is when we pull a large encounter. the first named multi pull i have seen LD. The fire elemental pull i have seen ld's, The librarian that drops the dehate gloves i have seen ld's. And the named in the second revive room. Seems when i pull an multi encounter some effect or spell can cause certain people to ld. i do have 2 gigs of low latency high quality RAM and a high end video card w 512 RAM. So that may be whats prevents my LD's.
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Unread 09-08-2006, 11:03 PM   #46
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Ilucide,In my group last night, it was the people who have marginal systems that were going LD (e.g. P4 2.4 Mhz, 1G memory, 128M video card), and the times they went linkdead were always when we fought named mobs with AE effects. It was always the same 2 people going LD, and they each went linkdead 4 times in 6 named mobs. Usually simultaneously. Usually at or near the start of each fight.These people don't fight in Forsaken City enough to know whether they have the same problem in Forsaken City. Few people use Forsaken City (a topic for another thread). Maybe if a mob had the same AE there, they would have the same problem.
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Unread 09-09-2006, 02:02 AM   #47
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It locked up for me 2 or 3 times when pulling that named up top, opposite of Khazid.  Almost like clockwork.  I run on Balanced config, windowed mode (1280x1024 desktop res), with 256 MB video memory, 2 GB RAM, and 3GHz Intel CPU.Forsaken City has always been problem-free for me, on any mob.

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Unread 09-09-2006, 12:13 PM   #48
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Nope, I've had no LD problems in the Forsakened City. I don't have them very often at all either. This is my first time experiencing this kind of link death though. My computer screen completely locked on pull. This later happened with one of our healers, and our necromancer. I was in fact at zone in, and had been there for a bit. (Showing some friends what Nizara was about, the hard way... ) They did happen at seperate times, I then locked up again later on in the zone. I have 512mb video memory if that helps any. I hope this gets fixed... Its quite annoying and I never have this problem anywhere else.
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Unread 09-09-2006, 01:29 PM   #49
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Thanks for the help folks. With some assistance from an IM and one of our awesome testers, we've finally got a case that we can reproduce. I'll try and have an update for you as soon as I can.
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Unread 09-09-2006, 06:06 PM   #50
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Ilucide wrote:Thanks for the help folks. With some assistance from an IM and one of our awesome testers, we've finally got a case that we can reproduce. I'll try and have an update for you as soon as I can.

/clapshands
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Unread 09-09-2006, 09:49 PM   #51
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Ilucide wrote:
Thanks for the help folks. With some assistance from an IM and one of our awesome testers, we've finally got a case that we can reproduce. I'll try and have an update for you as soon as I can.



I dunno i thought crash to desktop was a rather ingenious tactic.  That takes some serious creativity.

 

all joking aside good to see this is being fixed.  Thanks!

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Unread 09-10-2006, 02:34 AM   #52
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Ilucide wrote:Thanks for the help folks. With some assistance from an IM and one of our awesome testers, we've finally got a case that we can reproduce. I'll try and have an update for you as soon as I can.

Just out of curiosity....what was the cause of the crash  in the case you reproduced?
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Unread 09-14-2006, 01:10 AM   #53
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To follow up on this, it appears that the cause is an animation state that removes itself (and thus sometimes causing an infinite loop and crashing the client in the process). Hoping for a fix to be pushed to live soonish. I'd guess latest next week, but don't hold my leg to the fire on that, as the fix requires a little more than just a small data change.-Ilu
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Unread 09-14-2006, 01:48 AM   #54
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Thanks Much, Ilucide.
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Unread 09-14-2006, 09:52 AM   #55
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Ok this may be totally unrelated but ... I have had similar crashing problems occur in Lord Vyemm instances -- and always in teh same spot ... on the steps when you fight the quellthulians / abomination things (can't think of exact names atm but those are the mobs) just before the final room in the first "half" of instance.  I know that;s not exactly clear but ... its the steps just past the named when you run halfway up ... anyhow at first I thought it was just bc of raid settings w. 24 peopl ... but its happened multiple times.  Leads to total system crash - not a memory error etc.

Message Edited by Vicontessa on 09-13-2006 10:53 PM

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Unread 09-14-2006, 10:46 AM   #56
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I haven't noticed any guildies LD in that specific area before Pardas Predd and mention anything similar Vicontessa, just happening to you?

PS.  Thats pretty unrelated : p
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Unread 09-25-2006, 01:17 AM   #57
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Because of the timeframe I just want to ask if there has been a fix put in for this that I didn't notice.  If there is then I need to submit a bug report.  If there hasn't been a fix put in yet (I'm sure you guys are swamped) thats cool.  Just wondering what the state of affairs is currently.
 
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Unread 09-27-2006, 08:22 AM   #58
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Ordate wrote:
Because of the timeframe I just want to ask if there has been a fix put in for this that I didn't notice. 

Client freezes still happened in my yesterdays Nizara group, so the guess is, no.
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Unread 09-27-2006, 09:28 AM   #59
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Today in Nizara, we only had about 25 ld's.Normal run through i guess :smileyindifferent:It ain't fixed, not even by a longshot.
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Unread 09-27-2006, 09:25 PM   #60
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We had 5 linkdeads last night before we got to the 3rd named --some happened by entrance fighting, others happened while just walking (2 of us went ld)
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