When I try to load eq2...

Zgemp · 02-14-2007, 02:11 PM

Ok, when I try to load the Everquest2 icon and the thing that says "Scanning for Updates" up it wont connect. A popup comes up named as "Network Error" and it says:

The Station LaunchPad is unable to connect to the network at this time please try again in a few minutes.

Now i tried again in about 30minutes and THE SAME THING CAME UP! I tried restarting my computer.. everything I could think of. Can ANYONE please explain how to fix this problem?

~Thanks

Valena · 02-14-2007, 02:15 PM

There is a post titles "Patcher hangs" that details this problem

DerDrac · 02-14-2007, 02:18 PM

This is going to be very hard to diagnose from here with the limited information you give. Please note if you are running antivirus, software firewalls, hardware firewalls, can you ping your server? This is some good information to start with. Also, are any other internet applications not working, what version of windows are you running. did you good that error and find out if anyone else is having that problem. sometimes they have quick fixes that way that are more helpful than waiting for a forum post. More info is best when trying to do technical things over the forums. Obviously you are accessing the forums from that computer so internet connectivity isn't a major issue. Hope this helps.

Zgemp · 02-14-2007, 02:28 PM

Ok im running windows xp. What i dont understand is that my internet is FINE. I can do anything else, play different games, anything. Now but when I try to load EQ2 the scanning for updates comes up. It Scans files then Connecting... comes up and thats when it stops and that popup comes up. I have a firewall but it is OFF. I use to beable to play EQ2 fine for almost two years but i uninstalled/ reinstalled and now im getting this problem..

I hope thats enough infermation.

DerDrac · 02-14-2007, 02:37 PM

Zgemp wrote:

Ok im running windows xp. What i dont understand is that my internet is FINE. I can do anything else, play different games, anything. Now but when I try to load EQ2 the scanning for updates comes up. It Scans files then Connecting... comes up and thats when it stops and that popup comes up. I have a firewall but it is OFF. I use to beable to play EQ2 fine for almost two years but i uninstalled/ reinstalled and now im getting this problem..
I hope thats enough infermation.

thats a good start for me as i despise reading those huge posts of information (though they do help the paid techs here). there is a sticky on how to post that information but for now lets see what we can do. Some things i would try first are deleting no-essential folders and content in the eq2 directory. This includes the login-cache folder, the cache folder, all ini files (cept the ones for your ui layout). Reload the patcher and see if that helps. You can also delete the patcher app (program files/sony/station) and redownload it. Also, please try to ping or tracert to your server. This can be done by bringing up a command prompt and typing: ping servername.everquest2.com such as ping unrest.everquest2.com instead of ping you can type tracert for more detailed information. See if any of this helps and post back.

Wingrider01 · 02-14-2007, 03:00 PM

Zgemp wrote:

Ok, when I try to load the Everquest2 icon and the thing that says "Scanning for Updates" up it wont connect. A popup comes up named as "Network Error" and it says:
The Station LaunchPad is unable to connect to the network at this time please try again in a few minutes.
Now i tried again in about 30minutes and THE SAME THING CAME UP! I tried restarting my computer.. everything I could think of. Can ANYONE please explain how to fix this problem?
~Thanks

The patcher requires a couple of things - just becasue your internet is working does not mean there is not a configuration issue.

For the patcher to connect - TCP port 7000 is required, if you are running a firewall, either software or hardware this needs to be configured correctly. If your firewall is software based such as Symantec or Windows and the patcher has changed due to a upgrade to the exe it will have to be removed and authorized to your software firewall - most software firewalls utilize checksum based restrictions on access to the internet, if the executable is updated it no longer passes the checksum validation and will be blocked.Also in the case of 2k and above turning off the firewall does not really disable it completely, the firewalls on these systesm are service based and a lot of the modules are loaded at boot, when you disable the firewall it can leave bits and pieces of the service dll's running that will cause problems

Secondly on the patcher, it utilizes the api calls from internet explorer, if internet explorer is not your default browser you need to verify that it is not set to work offline, this is on a drop done menu from the File section on the toolbar, it also requres that it be up to date.

Finally you really do not detail out your internet connection - can you be a little more specific on this please, broadband, campus network, etc

Zcenicx · 02-14-2007, 03:09 PM

Considering there's basically a riot going on on the Vanguard, SWG and european EQ2 forums about the patcher not being able to connect, I'd await an answer to the previously mentioned post before troubleshooting too much.

DerDrac · 02-14-2007, 03:11 PM

Zcenicx wrote:

Considering there's basically a riot going on on the Vanguard, SWG and european EQ2 forums about the patcher not being able to connect, I'd await an answer to the previously mentioned post before troubleshooting too much.

interesting. Sounds like a general network issue. Some places are rather snowed in right now, wonder if they have servers having trouble there, or many more people with time off surfing the net...

Wingrider01 · 02-14-2007, 03:22 PM

DerDrache wrote:

Zcenicx wrote:
Considering there's basically a riot going on on the Vanguard, SWG and european EQ2 forums about the patcher not being able to connect, I'd await an answer to the previously mentioned post before troubleshooting too much.
interesting. Sounds like a general network issue. Some places are rather snowed in right now, wonder if they have servers having trouble there, or many more people with time off surfing the net...

It appears the gblx is having issues SMILEY

02-14-2007, 02:15 PM	#2
Valena Loremaster Join Date: Dec 2005 Posts: 307	There is a post titles "Patcher hangs" that details this problem __________________

02-14-2007, 02:37 PM	#5
DerDrac General Join Date: Jan 2005 Location: Unrest Posts: 75	Zgemp wrote: Ok im running windows xp. What i dont understand is that my internet is FINE. I can do anything else, play different games, anything. Now but when I try to load EQ2 the scanning for updates comes up. It Scans files then Connecting... comes up and thats when it stops and that popup comes up. I have a firewall but it is OFF. I use to beable to play EQ2 fine for almost two years but i uninstalled/ reinstalled and now im getting this problem.. I hope thats enough infermation. thats a good start for me as i despise reading those huge posts of information (though they do help the paid techs here). there is a sticky on how to post that information but for now lets see what we can do. Some things i would try first are deleting no-essential folders and content in the eq2 directory. This includes the login-cache folder, the cache folder, all ini files (cept the ones for your ui layout). Reload the patcher and see if that helps. You can also delete the patcher app (program files/sony/station) and redownload it. Also, please try to ping or tracert to your server. This can be done by bringing up a command prompt and typing: ping servername.everquest2.com such as ping unrest.everquest2.com instead of ping you can type tracert for more detailed information. See if any of this helps and post back.

02-14-2007, 03:00 PM	#6
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Zgemp wrote: Ok, when I try to load the Everquest2 icon and the thing that says "Scanning for Updates" up it wont connect. A popup comes up named as "Network Error" and it says: The Station LaunchPad is unable to connect to the network at this time please try again in a few minutes. Now i tried again in about 30minutes and THE SAME THING CAME UP! I tried restarting my computer.. everything I could think of. Can ANYONE please explain how to fix this problem? ~Thanks The patcher requires a couple of things - just becasue your internet is working does not mean there is not a configuration issue. For the patcher to connect - TCP port 7000 is required, if you are running a firewall, either software or hardware this needs to be configured correctly. If your firewall is software based such as Symantec or Windows and the patcher has changed due to a upgrade to the exe it will have to be removed and authorized to your software firewall - most software firewalls utilize checksum based restrictions on access to the internet, if the executable is updated it no longer passes the checksum validation and will be blocked.Also in the case of 2k and above turning off the firewall does not really disable it completely, the firewalls on these systesm are service based and a lot of the modules are loaded at boot, when you disable the firewall it can leave bits and pieces of the service dll's running that will cause problems Secondly on the patcher, it utilizes the api calls from internet explorer, if internet explorer is not your default browser you need to verify that it is not set to work offline, this is on a drop done menu from the File section on the toolbar, it also requres that it be up to date. Finally you really do not detail out your internet connection - can you be a little more specific on this please, broadband, campus network, etc __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

02-14-2007, 03:11 PM	#8
DerDrac General Join Date: Jan 2005 Location: Unrest Posts: 75	Zcenicx wrote: Considering there's basically a riot going on on the Vanguard, SWG and european EQ2 forums about the patcher not being able to connect, I'd await an answer to the previously mentioned post before troubleshooting too much. interesting. Sounds like a general network issue. Some places are rather snowed in right now, wonder if they have servers having trouble there, or many more people with time off surfing the net...

02-14-2007, 03:22 PM	#9
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	DerDrache wrote: Zcenicx wrote: Considering there's basically a riot going on on the Vanguard, SWG and european EQ2 forums about the patcher not being able to connect, I'd await an answer to the previously mentioned post before troubleshooting too much. interesting. Sounds like a general network issue. Some places are rather snowed in right now, wonder if they have servers having trouble there, or many more people with time off surfing the net... It appears the gblx is having issues __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

02-14-2007, 02:11 PM	#1
Zgemp Loremaster Join Date: Dec 2005 Posts: 8	Ok, when I try to load the Everquest2 icon and the thing that says "Scanning for Updates" up it wont connect. A popup comes up named as "Network Error" and it says: The Station LaunchPad is unable to connect to the network at this time please try again in a few minutes. Now i tried again in about 30minutes and THE SAME THING CAME UP! I tried restarting my computer.. everything I could think of. Can ANYONE please explain how to fix this problem? ~Thanks

02-14-2007, 02:18 PM	#3
DerDrac General Join Date: Jan 2005 Location: Unrest Posts: 75	This is going to be very hard to diagnose from here with the limited information you give. Please note if you are running antivirus, software firewalls, hardware firewalls, can you ping your server? This is some good information to start with. Also, are any other internet applications not working, what version of windows are you running. did you good that error and find out if anyone else is having that problem. sometimes they have quick fixes that way that are more helpful than waiting for a forum post. More info is best when trying to do technical things over the forums. Obviously you are accessing the forums from that computer so internet connectivity isn't a major issue. Hope this helps.

02-14-2007, 02:28 PM	#4
Zgemp Loremaster Join Date: Dec 2005 Posts: 8	Ok im running windows xp. What i dont understand is that my internet is FINE. I can do anything else, play different games, anything. Now but when I try to load EQ2 the scanning for updates comes up. It Scans files then Connecting... comes up and thats when it stops and that popup comes up. I have a firewall but it is OFF. I use to beable to play EQ2 fine for almost two years but i uninstalled/ reinstalled and now im getting this problem.. I hope thats enough infermation.

02-14-2007, 03:09 PM	#7
Zcenicx Loremaster Join Date: Nov 2004 Posts: 220	Considering there's basically a riot going on on the Vanguard, SWG and european EQ2 forums about the patcher not being able to connect, I'd await an answer to the previously mentioned post before troubleshooting too much.